This document discusses public engagement in infrastructure planning and delivery. It outlines the importance of public participation, how to identify and prioritize stakeholders, and tools to facilitate participation, including working parties, community forums, and information sessions. The key learning is that community expectations have changed and people want a right to participate in projects that impact them. Public participation should be welcomed to help deliver better outcomes.
The document provides information on conducting a town hall meeting (THM) including:
1) Sharing ways to integrate a THM to meet GASPS related tasks and highlighting useful tools to plan an effective meeting.
2) Suggesting engaging the Community Prevention Alliance Workgroup and coalition throughout the THM planning process.
3) Discussing the nuts and bolts of planning a THM including determining the goal, format, preparations, and follow-up activities.
This document provides an overview of social media and social networking, outlining how they have developed and changed communication. It discusses how in the past transparency and participation were limited to small circles, but now digital tools allow people to communicate globally. The key differences now are that people influence audiences through relationships and two-way communication rather than one-way broadcasts, and listen to their communities. It recommends having a clear social media strategy and mission, gaining leadership support, collaborating with audiences, and keeping communications flexible.
Dr. Tiffiany M. Aholou and Ms. Deanne Bergen hosted a webinar on conducting effective town hall meetings. The webinar provided an overview of town halls, including their purpose, formats, planning steps, and engagement of community partners. It discussed using town halls to introduce alcohol prevention initiatives, raise awareness of campaigns, gather community perceptions, and encourage involvement. The presentation offered tools and best practices for planning, such as determining goals, engaging stakeholders, and following up on meetings. It also highlighted potential pitfalls to avoid, such as relying only on scripts or PowerPoint.
Edge Talk: 'Out of our boxes. Patients as agents of change' by Alison Cameron...NHS Improving Quality
Overview by Alison:
Over the 17 years since my diagnosis with Post Traumatic Stress Disorder, I have slowly moved along a continuum reclaiming power in respect of my own health. I then chose to go further and use insight gained along the way to push for change in the wider system. My talk will focus on how I was able to make the transition from passive patient to patient leader.
Patient leadership requires a share in power between patient and professional and an acknowledgement that we are more than a “voice”, more than our “patient story”, but also a source of skills and expertise which can be used to effect transformational change.
I believe passionately in genuine co-production – in bringing together patients and professionals in equal partnership, questioning assumptions on all sides and challenging our notion of hierarchy. This has its challenges for all concerned. We are all – to some extent – in boxes labelled by our job title or our diagnosis. These boxes can be defensive bunkers offering an illusion of protection from fear of change in an already chaotic, uncertain climate.
My talk will discuss these challenges and offer solutions as to how we might address them together.
Hopefully my session will help participants find the courage to emerge from boxes labelled “patient” or “professional”, and risk venturing into the territory where both sides are prepared to walk in the shoes of the other and boundaries are blurred. We have the potential then to create something truly transformational.
If you have any thoughts or questions, tweet us: @theedgeNHS, @allyc375 and use #EdgeTalks
Application of tools. stakeholder and public participation dana thalmeinerovaGlobal Water Partnership
This document discusses stakeholder and public participation in integrated water resource management. It provides guidance on identifying key stakeholders, assessing their interests, and outlining a stakeholder participation strategy. The benefits of participation include identifying key issues, incorporating local knowledge, minimizing conflicts, and improving implementation. A variety of participation methods are described, from simply providing information to active involvement in decision making. Effective participation requires capacity building, timing participation appropriately, and communicating results across different scales. Risks of poorly organized participation include limited response and mistrust in future decisions.
This document discusses strategies for successful public engagement beyond traditional town hall meetings. It emphasizes viewing the public as citizens rather than customers and involving them in decision making processes. The presentation covers changing views on engagement, core principles like inclusion and transparency, a spectrum of engagement activities from informing to empowering citizens, and steps to design effective engagement processes. It stresses the importance of planning, addressing distrust, and being prepared to incorporate public input into decisions.
Plum Communication Top Ten Community Engagement Tips for LibrariesLibmark
This document provides top ten tips for effective community engagement. The tips stress the importance of starting engagement early in a project, thoroughly planning engagement activities, and being genuine in seeking community opinions. Additionally, the tips emphasize listening to communities, ensuring a fair representation of views are considered, reinvigorating engagement over time to prevent fatigue, and recognizing the power of collaboration and building goodwill within communities. The overall message is that community engagement is best approached through integrity, transparency and involvement of communities in decision making processes.
Would you like to transform conflicts into conversations? Are you looking for new ways to settle disagreements in your workplace? Do you want to your employees to resolve their own conflicts? Mediation allows people to arrive at creative, win-win solutions based on what’s important to them. In this webinar, we’ll explore general mediation concepts and how you can productively apply them in your workplace. Whether you manage people or programs (or both), you’ll have the opportunity to apply a “mediator’s mindset” to the conflicts you currently face and recognize new possibilities for skill development, growth and change.
The document provides information on conducting a town hall meeting (THM) including:
1) Sharing ways to integrate a THM to meet GASPS related tasks and highlighting useful tools to plan an effective meeting.
2) Suggesting engaging the Community Prevention Alliance Workgroup and coalition throughout the THM planning process.
3) Discussing the nuts and bolts of planning a THM including determining the goal, format, preparations, and follow-up activities.
This document provides an overview of social media and social networking, outlining how they have developed and changed communication. It discusses how in the past transparency and participation were limited to small circles, but now digital tools allow people to communicate globally. The key differences now are that people influence audiences through relationships and two-way communication rather than one-way broadcasts, and listen to their communities. It recommends having a clear social media strategy and mission, gaining leadership support, collaborating with audiences, and keeping communications flexible.
Dr. Tiffiany M. Aholou and Ms. Deanne Bergen hosted a webinar on conducting effective town hall meetings. The webinar provided an overview of town halls, including their purpose, formats, planning steps, and engagement of community partners. It discussed using town halls to introduce alcohol prevention initiatives, raise awareness of campaigns, gather community perceptions, and encourage involvement. The presentation offered tools and best practices for planning, such as determining goals, engaging stakeholders, and following up on meetings. It also highlighted potential pitfalls to avoid, such as relying only on scripts or PowerPoint.
Edge Talk: 'Out of our boxes. Patients as agents of change' by Alison Cameron...NHS Improving Quality
Overview by Alison:
Over the 17 years since my diagnosis with Post Traumatic Stress Disorder, I have slowly moved along a continuum reclaiming power in respect of my own health. I then chose to go further and use insight gained along the way to push for change in the wider system. My talk will focus on how I was able to make the transition from passive patient to patient leader.
Patient leadership requires a share in power between patient and professional and an acknowledgement that we are more than a “voice”, more than our “patient story”, but also a source of skills and expertise which can be used to effect transformational change.
I believe passionately in genuine co-production – in bringing together patients and professionals in equal partnership, questioning assumptions on all sides and challenging our notion of hierarchy. This has its challenges for all concerned. We are all – to some extent – in boxes labelled by our job title or our diagnosis. These boxes can be defensive bunkers offering an illusion of protection from fear of change in an already chaotic, uncertain climate.
My talk will discuss these challenges and offer solutions as to how we might address them together.
Hopefully my session will help participants find the courage to emerge from boxes labelled “patient” or “professional”, and risk venturing into the territory where both sides are prepared to walk in the shoes of the other and boundaries are blurred. We have the potential then to create something truly transformational.
If you have any thoughts or questions, tweet us: @theedgeNHS, @allyc375 and use #EdgeTalks
Application of tools. stakeholder and public participation dana thalmeinerovaGlobal Water Partnership
This document discusses stakeholder and public participation in integrated water resource management. It provides guidance on identifying key stakeholders, assessing their interests, and outlining a stakeholder participation strategy. The benefits of participation include identifying key issues, incorporating local knowledge, minimizing conflicts, and improving implementation. A variety of participation methods are described, from simply providing information to active involvement in decision making. Effective participation requires capacity building, timing participation appropriately, and communicating results across different scales. Risks of poorly organized participation include limited response and mistrust in future decisions.
This document discusses strategies for successful public engagement beyond traditional town hall meetings. It emphasizes viewing the public as citizens rather than customers and involving them in decision making processes. The presentation covers changing views on engagement, core principles like inclusion and transparency, a spectrum of engagement activities from informing to empowering citizens, and steps to design effective engagement processes. It stresses the importance of planning, addressing distrust, and being prepared to incorporate public input into decisions.
Plum Communication Top Ten Community Engagement Tips for LibrariesLibmark
This document provides top ten tips for effective community engagement. The tips stress the importance of starting engagement early in a project, thoroughly planning engagement activities, and being genuine in seeking community opinions. Additionally, the tips emphasize listening to communities, ensuring a fair representation of views are considered, reinvigorating engagement over time to prevent fatigue, and recognizing the power of collaboration and building goodwill within communities. The overall message is that community engagement is best approached through integrity, transparency and involvement of communities in decision making processes.
Would you like to transform conflicts into conversations? Are you looking for new ways to settle disagreements in your workplace? Do you want to your employees to resolve their own conflicts? Mediation allows people to arrive at creative, win-win solutions based on what’s important to them. In this webinar, we’ll explore general mediation concepts and how you can productively apply them in your workplace. Whether you manage people or programs (or both), you’ll have the opportunity to apply a “mediator’s mindset” to the conflicts you currently face and recognize new possibilities for skill development, growth and change.
The document discusses public participation in decision making. It defines public participation as any process that involves the public in problem solving or decision making and uses public input to make decisions. It states that public participation is about making choices with the right amount of input from stakeholders and the public, in order to make decisions and get work done with more insight. It also discusses creating passionate clients and users, and notes some key steps in public participation including getting decisions clear, understanding the community, determining the level of participation, and setting engagement goals.
This is the Public Participation Spectrum that IAP2 USA members and IAP2 members utilize in the world of public participation. Feel free to download, share, and utilize in your work.
Community engagement 101 for the love of non profits (apr.10.19)Natasha Horsman
No matter what line of business or what type of organization, or whether you are a community volunteer or stakeholder, it’s important to effectively gather feedback from and maintain positive relationships with your community. In this presentation, you will learn about an internationally recognized framework to help you design, plan, and deliver community engagement. You’ll also get some tools, tips and tricks to help you get the most value when you lead or participate in engagement initiatives.
Tools and tips to assist the development industry in undertaking best practice engagement. Explores the relationship between marketing, branding and engagement.
This is the newest IAP2 USA Brochure with information on training, professional development, our core values, code of ethics, and public participation spectrum. Feel free to share and utilize for your work in the field.
Public policy advocacy aims to create social change by influencing policymakers and legislation. Effective advocacy requires understanding how policies are made, building coalitions, mobilizing grassroots supporters, and using strategic communications. It is most powerful when advocates represent the voices of affected communities and work respectfully with decision-makers to find equitable solutions to problems. While challenging, advocacy is essential for democracy.
Public policy advocacy aims to create social change by demanding changes that benefit many people. Effective advocacy involves citizens speaking out and organizing tactics to achieve policy goals. It asks something of others and puts people's demands into systems to find solutions and facilitate discussion. Successful advocacy requires vision, strategic planning, building coalitions, mobilizing grassroots support, and persistence over multiple stages of change.
This document discusses the importance of strategic project communications and outlines several key points to consider. It emphasizes identifying the audience for communications, understanding their needs and preferences, and selecting the appropriate communication methods and tools. Effective communication requires planning, writing with intent and impact in mind, maintaining credibility, and embracing new technologies. While communication takes resources, it is essential for project success through aligning team efforts, gaining community support and ownership, and sharing results and lessons learned.
Community Conversations are dynamic dialogues that bring together community stakeholders that consider specific concerns or social issues. Mike Ratner's CommunityConversations.com grad project
Crawl, Walk, Run, Fly outlines principles of social media practice for health organizations. The document discusses introducing social media concepts, presenting case studies, and strategies for measurement. It emphasizes starting simply with listening-only approaches and gradually increasing engagement and content creation over time.
1) People face many decisions daily, from small to life-changing, and must make some very quickly.
2) When making decisions, people are susceptible to biases like only seeing evidence that supports their preexisting views.
3) Effective decision-making starts by setting the proper context before discussion, and educating participants leads to more cooperation.
This document provides an overview of principles and best practices for using social media in health organizations. It discusses frameworks for implementing social media strategies such as "crawling, walking, running, and flying" based on engagement levels. The agenda includes introducing social media practice models, reviewing case studies, discussing strategy, measurement, and reflection. Attendees will learn the basics of social media strategies and next small steps for their organizations.
This document describes the development of advocacy tools to increase civic engagement for people with intellectual disabilities and low literacy. It outlines a 3-step method: 1) identifying end-users and consultants, 2) developing multimedia and sequenced learning tools, and 3) verifying the tools through community testing. The outcome was easy-to-use advocacy tools, including a workbook, video, and interactive website to help people identify elected officials, send communications, and meet with them. The goal is to give more people a voice in the political process and avoid human rights abuses.
Open Government through Participation: Designing Successful Online ConsultationsIntellitics, Inc.
Tim Bonnemann discusses how online consultations can enhance government decision making through public participation. He outlines benefits like broadening reach and engagement. Examples of successful online consultation platforms are provided, as are design tips like setting clear expectations, providing learning materials, and following up with participants. A variety of tools can be used depending on the consultation's goals. Overall, public input through online means can improve decisions if the process is designed well.
Social Media and International OrganizationsBeth Kanter
This document provides an overview of a course on networked international organizations taught by Beth Kanter at the Monterey Institute of International Studies. The course covers how international organizations can use networks, social media, and measurement to drive impact. It introduces concepts like networked mindsets for leadership, understanding social networks, and developing SMART social media strategies. Examples are provided of how organizations like the Red Cross use social listening and analytics to inform their work. The document outlines the agenda, assignments, and activities for the course to help participants apply the frameworks to their internships at international organizations.
This document discusses strategies for harnessing the crowd and engaging readers in the news gathering process through social media. It defines community engagement as listening, joining, leading and enabling conversation with readers to elevate journalism. It outlines three types of engagement - conversation, collaboration and outreach. It provides eight rules of engagement for social media and discusses specific tools and strategies for live chats, crowdsourcing, collaborating with readers, and connecting with readers both online and offline.
This document summarizes the outcomes of a workshop on barriers and solutions to co-production. [1] It identifies several common barriers such as lack of trust in partnerships, negative attitudes and tokenism, and lack of community engagement. [2] Potential solutions are proposed for each barrier, such as honesty, understanding different perspectives, skills training, creative engagement methods, and decentralizing funding. [3] The document aims to facilitate further discussion on improving co-production through addressing these challenges.
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The document discusses public participation in decision making. It defines public participation as any process that involves the public in problem solving or decision making and uses public input to make decisions. It states that public participation is about making choices with the right amount of input from stakeholders and the public, in order to make decisions and get work done with more insight. It also discusses creating passionate clients and users, and notes some key steps in public participation including getting decisions clear, understanding the community, determining the level of participation, and setting engagement goals.
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Public policy advocacy aims to create social change by influencing policymakers and legislation. Effective advocacy requires understanding how policies are made, building coalitions, mobilizing grassroots supporters, and using strategic communications. It is most powerful when advocates represent the voices of affected communities and work respectfully with decision-makers to find equitable solutions to problems. While challenging, advocacy is essential for democracy.
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This document discusses the importance of strategic project communications and outlines several key points to consider. It emphasizes identifying the audience for communications, understanding their needs and preferences, and selecting the appropriate communication methods and tools. Effective communication requires planning, writing with intent and impact in mind, maintaining credibility, and embracing new technologies. While communication takes resources, it is essential for project success through aligning team efforts, gaining community support and ownership, and sharing results and lessons learned.
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Crawl, Walk, Run, Fly outlines principles of social media practice for health organizations. The document discusses introducing social media concepts, presenting case studies, and strategies for measurement. It emphasizes starting simply with listening-only approaches and gradually increasing engagement and content creation over time.
1) People face many decisions daily, from small to life-changing, and must make some very quickly.
2) When making decisions, people are susceptible to biases like only seeing evidence that supports their preexisting views.
3) Effective decision-making starts by setting the proper context before discussion, and educating participants leads to more cooperation.
This document provides an overview of principles and best practices for using social media in health organizations. It discusses frameworks for implementing social media strategies such as "crawling, walking, running, and flying" based on engagement levels. The agenda includes introducing social media practice models, reviewing case studies, discussing strategy, measurement, and reflection. Attendees will learn the basics of social media strategies and next small steps for their organizations.
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Anna grutzner pr ttc publicparticipation_fPublic engagement in infrastructure planning & delivery
1.
2. Public engagement in infrastructure
planning & delivery
Presented by Anna Grutzner, Fenton Communications | Trenchless Australasia | 4 March 2008
3. Winning public confidence for infrastructure
1. Media relations: the double-edged sword
2. What is public participation?
3. Who is this stakeholder “the public” or “the community”?
4. How public participation can lead to public engagement and
support.
5. Your role at the frontline.
6. Models, tools and tips.
4. The power of the media
1. Shapes public opinion
2. Provides 3rd party endorsement
3. Can build + or - community views
4. Bad news sells papers & lifts ratings
5. A “miracle cure” occurs every day
6. Media loves the ‘battler’
7. The nature of their business makes some organisations sitting
ducks
5. What is public participation?
What it is
• A process that involves the public in problem solving or decision
making…and uses public input to make better decisions.
• May include disciplines such as public relations, conflict resolution &
social research.
• A spectrum of levels of participation.
• A range of tools, including consultation.
What it’s not
• Corporate or government-speak for a consultative gesture
• An alternative term for engagement - may be the result.
6. Why should infrastructure projects plan for
public participation?
1. Differing perspectives and priorities
2. Alternative ideas
3. Previously unknown data
4. Better relationships with stakeholders
5. Broader ownership of project
6. Facilitate council approval processes
7. Minimise risk
8. Minimise delays & cost overruns
9. Make your job easier!
7. Why is locking out the public risky business?
1. Inadequate information for sound decision-making
2. Stakeholder alienation, confrontation or conflict
3. Lack of community co-operation
4. Expensive solutions to public issues
5. Reputational damage
6. Lack of government support for project
8. Thinking about ‘the community’
Key questions:
1. Does ‘the community’ really exist?
2. What dangers are there in oversimplifying the concept?
3. Which are the community differentiators we need to consider in our
project planning?
4. Are our customers community members?
5. How do we know what ‘the community’ thinks?
9. What ‘the community’ thinks: home truths
1. Does not like change
2. Under urban consolidation pressure
3. Does not worship technology
4. Overloaded with information
5. Yearning for respect
6. Not motivated by compensation.
10. Ways of inviting public participation
Degree of Influence of Promise
involvement in community on
decision-making decision-making
COLLABORATE Jointly agreeing to a We’ll incorporate your advice
decision and recommendations into our
decisions to the maximum
extent possible
INTERACT Having an influence on a We’ll work with you to ensure
decision your concerns and issues are
publicly acknowledged and
reflected in our planning
alternatives
LISTEN TO AND Being heard before a We’ll keep you informed and
ADVISE decision is made provide feedback on the
influence of your input
INFORM Knowledge about a We’ll keep you informed
decision
11. Tools facilitating public participation
Level of public participation Examples of tools
COLLABORATE Working parties, consultative
committees
INTERACT Community Reference Groups,
Community Forums, workshops
LISTEN TO AND ADVISE Community Information Sessions,
doorknocks, information booths, focus
groups
INFORM Website, newsletters, advertorials,
media, letters
13. Choosing the right participatory tools
Principles:
1. All project team members must share the same commitment to the
participatory process
2. Are you trying to enhance stakeholder understanding, educate your
stakeholders, elicit useful feedback or encourage them to do
something?
3. Participatory promises must be able to be kept
4. Tools must be adequately resourced
5. The greater the risk the more personal the participatory tool
6. Tools must be able to be evaluated (measurable)
7. Tools must allow for clear and public recognition of stakeholder
input.
14. Helpful hints for public participation
1. Anticipate issues – don’t let them fester
2. Know when and how to escalate or respond
3. Use clear, non-jargon, culturally-sensitive and demonstrably true
statements
4. Value the input of others
5. Accept responsibility/don’t hide behind consultants
6. Involve public affairs/communications branch sooner not later
7. Rely on a range of engagement tools
8. Don’t flick pass difficult or inconvenient issues.
15. Language pitfalls
• ‘We don’t expect there will be much disruption’ (So there will be
disruption will there?)
• ‘We are committed to excellent customer service’ (But do you
deliver it?)
• ‘Our technology is cutting edge’ (So it isn’t tested yet?)
• ‘The works will only take a few days’ (You will be held to the
minimum interpretation of a ‘few days’)
• ‘We are consulting with the community’ (No-one’s spoken with me)
• ‘As you are aware…’ (Assumes the letter you sent has been read)
• ‘Noise will be kept to a minimum’ (Sorry I can’t hear you)
16. Key learning
People power is a fact of life. Community expectations have
changed and there is a widely held view that people have
the right to participate in the projects, issues and changes
that impact on them.
The participation of community members is not be feared or
undertaken begrudgingly.
Rather, it is to be welcomed as one of the most important
ways of ensuring we deliver better outcomes.