Anél Viljoen has over 10 years of experience in public relations, sales, customer service, and office management roles. Her resume details positions at Immunadue Herbals PTY Ltd, where she managed sales teams and customer relations; MidCity Property Services, where she assisted a portfolio manager; Courier Direct Johannesburg, where she worked in telesales; GNLD International, where she served as marketing manager and functions coordinator; and Bio-Clean, where she was the office and sales manager. In these roles, she gained experience in areas such as sales, marketing, public relations, customer service, event planning, and general office administration.

1. CURRICULUM VITAE
ANéL VILJOEN
Immunadue Herbals PTY Ltd: September 2006 – July 2008
Position: Public Relations Officer / Sales Coordinator / Receptionist / PA to Director
Managerial Responsibilities & Duties
Manage Sales Team
 Plan and implement sales representatives traveling routes
 Obtaining appointments, building databases (in each geographical area), managing databases,follow up (after
service)
 Manage traveling figures, traveling ratios and sales
 Manage sales teamqueries (internal) and requests fromclients (external / Public Relations)
 Dispatch notices, drive sales meetings and compile minutes thereof
Customer Relations
 Attending to all customer related queries relating to/and or effecting sales
 Compile and distribute newsletters
 Communications officer between public and administration, financial, Sales and management staff
 Control and manage all clients’ visitations, ensuring that complete client database is covered
 Management of stock claims – follow up on missing /stolen sock
 Reports and liaison with Inventory Control department and Financial Department
 Internal management of stock claims in order to assist clients
Media Relations
 Assist Media Director and Sales Director with Radio Stations’ broadcast times and schedules
 Contact with Radio Stations’ Managers with regards to talk shows
 Distribute regular media releases (generic or promotional) in order to drive and reach free publicity targets
 Support to media through regular advertising (Public Relations)
 Liaison with public media regarding companies’ events and promotions
 Liaison officer in joint ventures with public media (Public Relations)
Social Responsibility
 Organizing the company’s annual and quarterly company weekends (social functions) and co-coordinating
charity drives
 Manage and co-ordinate any type of on-site charity functions and company events.
Market Research
 Conduct any market related research should product queries or problems arise
 Tracking and listing of the companies’ competitors

2. CURRICULUM VITAE
ANéL VILJOEN
Financial
 Weekly control of sales representatives’ traveling registers to compile monthly reports for commission
calculations with final counts and traveling ratios
 Manage promotional inventory, stocktake, stock order, check in and book out of promotional stock (material)
to ensure even distribution and avoid losses
 Liaison with wholesalers in order to gather and compile monthly sales reports (thus to formulate financial
reports on sales per wholesaler)
 Customer account queries, amendments of invoices, accounts receivable, invoicing, balance enquiries and
amendments
Web Site Assistance
 Actively manage the company’s website on a daily basis and update new product releases and relevant
information to promotions and social events
 Handle all queries received on the website (Public Relations)
 Compile a monthly web site report with the monthly target/hit ratios
 Manage the database forming part of the web site
Receptionist / Personal Assistant
 After my promotion I continued to relieve the reception area on a daily basis (all reception duties) among my
other duties
 Personal Assistant to Financial Manager and Sales Director – Administration Assistance, processing of
invoices, statements, receipting, general admin assistant duties & Client Account Queries
 Assistance to Sales Director, *refer to duties as Sales Coordinator
 Travel Arrangements (National and International), booking of accommodation, Fights, shuttle services
MidCity Property Services: November 2005 – August 2006
Position : Portfolio Assistant / PA
Responsibilities
 Capture payments from clients
 Diary management of Portfolio Manager
 Client Liaison (Public Relations)
 Dealing with client queries and complaints on a daily basis – problem solving
 Basic office duties – filing, faxing, typing of meeting minutes, memorandums, notices
 Managing of Maintenance orders to maintenance contractors
 Budget preparations for budget controller
 Handling all telephone queries from clients
 Document preparations for meetings – Annual General Meeting, Trustee Meeting and Budget Meetings

3. CURRICULUM VITAE
ANéL VILJOEN
Courier Direct Johannesburg: January 2005 – October 2005 (fixed term)
Position : Telemarketer / Customer Care Consultant
Responsibilities
 Telesales to prospective clients regarding service offered by the company (Air Freight)
 Telesales to existing clients (after sales care)
 Targets were set at 65 calls per day booking appointments for Sales Representatives with prospective
customers
 Maintain customer data bases on a daily basis
 Sales reports to Sales Director on Weekly basis
GNLD International - SierraRanch Resort: January 2004 – December 2004
Position: Marketing Manager / Functions Coordinator Front office Receptionist
Managerial responsibilities
 Book and Coordinate functions including Government team building groups,weddings, other social groups.
 Front Office Reception & cash flow management.
 Guest relations including all guest queries and complaints with purpose of the most satisfactory outcome.
 Management of guest reservations which included room allocations, activity management and health and
safety regulations
 Initiate and manage all marketing drives and promotions relative to the hotel
Bio-Clean: January 2001 – December 2003
Position: Office & Sales Manager
Managerial responsibilities
 General office duties including managing the telephone and client orders on a daily basis
 Stock order and stockcontrol
 Couriers and Mail
 Daily banking
 General Accounts Admin & Customer Account Queries
 Management of sales representatives
 Duties also included sales & training on new products and services
 Sales Projections
 Update and maintain customer database

4. CURRICULUM VITAE
ANéL VILJOEN