Andrew Goodey, VP Head of Estate & Facilities Management at Visa Europe
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Andrew Goodey, VP Head of Estate & Facilities Management at Visa Europe spoke at the FM & Property Event 2012
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Andrew Goodey, VP Head of Estate & Facilities Management at Visa Europe
- 1. TFM Management today and in the future Andrew Goodey, VP. Head of Estate & Facilities Management Visa Europe Ltd.
- 2. Visa Europe Public7 May 2013 2 TFM Boundaries M&E & H&SCatering & Reception Repro, Mail, Archives Security Travel Insurance Energy & CRC Estate Management
- 3. Visa Europe PublicPresentation Title / 7 May 2013 For Visa Internal Use Only 3 TFM Management Governance ● Limited by internal accountability & authority ● Partitioning to improve clarity and due diligence Communication ● Shared understanding of strategy for mutual benefit ● Freedom to think Performance ● Use of standards & audits ● MI Dashboards ● Escalation procedures Contract ● Shared savings incentives ● Profit and cost transparency People ● Succession planning, CPD, rotations, scenario tests
- 4. Visa Europe PublicPresentation Title / 7 May 2013 For Visa Internal Use Only 4 TFM Future Supplier Consolidation •Vertical – eg catering supplier sources food or manages waste. •Horizontal – eg M&E supplier procures Catering function Client Pools •‘sharing’ specialists, supporting apprentices through placements
- 5. Thank you
- 6. Thank you
Editor's Notes
- Visa – 2500 staff across 3 UK, 11 leased european and 9 serviced offices – 3 DCs € 1 in €8 everyday spending on a Visa card in Europe. 25.5m transactions a day worth €1.5bn – 1094 transactions per second.
- Peter Principle of ‘level of incompetence’. Need to look at where the principal contractors real strengths are. - ie norlands managing catering - double management Nb Functional and Geographic limits to service eg ability to respond to issues locally in ROs. Value of further consolidation? –
- Governance - eg on Projects separate design, build, CDM or QS and internal controls around working on behalf of the company and budget/contract authorisation. Communication – sharing strategy for mutual benefit – allowing better resource management and motivation, 9eg new offices or changes in strategy for buildings asset renewals, leases etc. 2 way communication to pick up best practice from suppliers. Performance – hitting right level of control and light touch - Use of ISO 14001, 9001, pas55 and internal and external (SAS70/ISAE3402) audits Dashboards for waste management, reactive works, PPM performance against SLAs for operational tracking Escalations for critical issues on BMS – auto escalation facilities for alarms Contract – understanding the suppliers business model – controlled partnership People – reducing risk and improving service through continuity of motivated staff.
- Consolidation gives opportunities of cost savings and improves account critical mass (in theory more attention from supplier) possible issues with reduction in focus for non-core facets. Eg engineering running catering Sharing of best practice and resources