Michael Roper, EMEA Vice President Global Facilities Management at SAP, presented at FMP Event in October 2014.

1. Ways of Working at SAP
October 2014
Michael Roper – EMEA Vice President Global Facilities Management

2. Agenda
I. Introduction to SAP
II. Introduction to SAP Global Facilities Management
III. How we measure space and headcount
IV. How we assess space in portfolio performance
V. Considerations in providing ways of working
VI. Solutions book and specific examples of ways of working
VII. Q&A
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3. SAP Today
~69,000
SAP Employees worldwide
>120
Nationalities
25
Industry Solutions
>261,000+
Customers
190
Countries
11,700+
Partner Companies worldwide
© 2014 SAP SE. All rights reserved. 3

4. SAP KEY FINANCIAL INDICATORS, 5 YEAR VIEW
40%
30%
20%
8
10%
0%
TOTAL REVENUE (€Bn)
10.672 12.464 14.233
2011
16.223
2012
TOTAL MARGIN
2009
2010
24.3% 20.8% 34.3%
2009
2010
2011
16.815
2013
24.9% 26.6%
2012
2013
(*) Total revenue & Operating margin as a percentage (IFRS)
© 2014 SAP SE. All rights reserved. 4

5. GFM Organization comprises Corporate Real Estate,
operational Facility Management and Physical Security
GLOBAL FACILITY MANAGEMENT
PHYSICAL
SECURITY
 Physical Security for all
locations (e.g. Access
control, alarm systems,
incident management etc.)
REAL ESTATE
MANAGEMENT
 Location Strategy &
Management
 City Strategies (tactical
planning & operational
execution)
 Real Estate Sustainability
 Providing Data Center space
FACILITY
MANAGEMENT
 Operation of Facilities
 Operational Real Estate
Management
 FM Sustainability
 FM Data Center Operation
 Energy Engagement
© 2014 SAP SE. All rights reserved. 5

6. Mission of Global Facility Management
 Be an innovative and trusted business partner
 developing and driving world-class workplace & infrastructure
solutions
 in alignment with SAP values & financial targets.

7. SAP's Global Facility Management today
390 HC
GFM Employees worldwide
> 80
Nationalities
70/230/455
Countries/Locations/Buildings
>1.555.000 sqm
Office Spaces served
~ 525m Euro/a
Operational Expenditure
~ 170m Euro/a
Capital Expenditure
ARIBA Global FM
Space: 30,000 sqm
Buildings: 25
Opex: 22m Euro
AMERICAS
Space: 380,000 sqm
Buildings: 115
Opex: 144m Euro
GLOBAL TOTALS
GERMANY
Space: 555,000 sqm
Buildings: 100
Opex: 130m Euro
EMEA
Space: 295,000 sqm
Buildings: 130
Opex: 141m Euro
Space: 1,555,000 sqm
Buildings: 455
Countries/Locations: 70/230
Opex: ~525m Euro
APJ
Space: 295,000 sqm
Buildings: 85
Opex: 90m Euro
© 2014 SAP SE. All rights reserved. 7

8. Measuring Space - Scope of Requirements
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9. How we assess space performance - SAP Real Estate
Cockpit
• Role based cockpit providing holistic view of Building
efficiency
• Enterprise Dashboard co-development based
• Mobile enabled front end using HTML5
• Seamless extension for installed base RE-FX
• Design Thinking driven Customer Co-Innovation with
SIEMENS
© 2014 SAP SE. All rights reserved. 10

10. SAP Real Estate Cockpit
Project Deliverables – managed in an agile mode
GEO maps (MD11)
Implement GEO.e solution (RD7)
Customer validation on new UI5 solution (MD11)
Visualize assets, costs, events etc. in 20 layers
Views & KPIs (MD11)
Customer validation on 15 HANA REFX views
Customer validation on new cockpit UI
Visualize 20+ KPIs on buildings & costs
LSM Location Strategy Management (RD10)
Develop custom solution for strategic demand planning
Co-innovate with EPM for FP&A standard solution
Visual Enterprise
Prepare demo
Check against GFM
use cases
Energy Management (DEC 2014)
Integrate with Siemens EMC
Co-innovate for „Smart Building“
© 2014 SAP SE. All rights reserved. 11

11. SAP Real Estate Cockpit
Business Benefits GFM
450
Lease Contracts
OPEX annual
€525m
Buildings with 1,5 Mio sqm
in 250 locations
depend on strategic demand planning
have to be utilized by a maximum
require permenent consolidation with aquisitions
No 2 in terms
of costs, after
personnel expense
€220m
observed & managed
proactively based on
market prices
© 2014 SAP SE. All rights reserved. 12

12. Considerations in providing Ways of working
So what does it mean to our clients?
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13. Ways of working – ‘it must be about efficiency?’ CFO
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14. Ways of working – ‘no, it about connectivity’ - CIO
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15. Ways of working – ‘I disagree, it’s about impact’ – Head of Sales
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16. Ways of working – ‘it’s about keeping our employees happy’ – Head of HR
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17. Ways of working – ‘it needs to be easy to maintain and practical’ – Head of FM
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18. Who’s right?
They all are
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19. GFM Solutions Book
Link: GFM Wiki
The GFM Solutions Book showcases the many successful projects that Global Facility Management has executed for
SAP and provides better visibility and knowledge transfer.
The GFM Solutions Book offers an open exchange of knowledge and expertise within Global Facility Management.
GFM projects and solutions will be collected and shared with all regions and with the business.
The GFM Solutions Book consists of two components:
 GFM Solutions Book: Solutions  Innovative solutions and ways of working
 GFM Solutions Book: Projects  Successful projects with additional details
© 2014 SAP SE. All rights reserved. 20

20. GFM Solutions Book: Ways of working
• focuses on types of spaces
• organized in customer facing and employee facing spaces
• highlights the possibilities for space design with lots of bright
colorful pictures
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21. GFM Solutions Book: Projects
• structured to highlight complete projects
• indexed by region and location
• the individual projects contain pictures,
capacity, square meter
• further project information (e.g. costs per
sqm) is linked in the project template
© 2014 SAP SE. All rights reserved. 22

22. Ways of Working
Closed office
Mobile
App Haus Design thinking
Work from home
Landing pad
Collaboration areas
Open plan
Quiet areas
Video conference / Telepresence
Coffee shop environment
Meeting space
Mission control centre
Scrum space Customer experience
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23. App Haus concept – creative developer space
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24. Design Thinking concept
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25. Landing pad concept
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26. Collaboration areas concept
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27. Customer experience concept
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28. Thank you
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