1. Andrea DesJardins Andraschko
PO Box 210727, Anchorage, AK 99521
919-370-2705 | andrea.d.andraschko@gmail.com
Professional Profile
Entrepreneurial-minded management professional positioned to apply my logistics, customer service and/or
marketing knowledge and skills in a business management, healthcare or education related environment.
• Passionate and dedicated advocate for outstanding customer service and quality customer and patient care
• Proven leader able to motivate teams to accomplish objectives, with more than 20 years involvement in project
management and more than three years supervising a 12-member healthcare team
• Enthusiastic problem-solver skilled in quickly and objectively assessing needs, executing research and analyzing
data to derive effective solutions which are forward-looking, dynamic and holistic in nature
• Diverse background resulting in a broad perspective leading to high adaptability across disciplines and functional
roles, with open mindedness and attention to varying perspectives when evaluating issues and concerns
• Demonstrated ability to develop and maintain solid relationships across the spectrum of professional and public
stakeholders
Areas of knowledge and Expertise
• Customer Service
• Dynamic Leadership
• Logistics
• Change Management
• Organizational Design
• Project Management
• Marketing Strategy &
Communications
• Public Relations
• Teaching & Training
• Public Speaking
• Team Building
• Mentoring
• Website design
• Social Media
• Data Analysis
• Consulting
• Legal issues
• Research & Writing
• Sales
• Health & Safety
• HazMat
• Environmental Health
• Toxicology
• Incident & Emergency
Management
• Disaster Response
• Air-Medical Transport
• Pre-Hospital Care
• Healthcare
• Medical Imaging
• Cardiovascular Disease
• Diabetes
• Interventional Radiology
• Emergency Medicine
• Disaster Medicine
Education
Wayland Baptist University – Anchorage, AK
Master of Business Administration – Anticipated Completion, August 2015
University of North Carolina – Chapel Hill, NC
Bachelor of Science – Radiologic Science, 2012
Bachelor of Arts – Chemistry, 1987
Professional Experience
Field Interviewer, 2014 Health Center Patient Survey – RTI International, RTP, NC: September ’14 to April ‘15
Traveled to clinics in rural Alaska to conduct patient interviews assessing correlation between healthcare needs
and services provided. Successfully united clinic staff to recruit qualified interview respondents, which allowed
me to meet and exceed performance expectations in areas of efficiency, quality, response rates, and schedule.
Considered an exceptional Field Interviewer by project Field Supervisor.
Emergency Department Front Desk Receptionist/EMT-3 and Medevac Communication Specialist – Alaska Regional
Hospital, LifeFlight, Anchorage, AK: April ’13 to December ’14
Provided high quality customer service when admitting patients to the Emergency Department and receiving
medevac requests. Ensured prompt service for all patients; immediately assessed the nature and established
urgency of patient’s health concern, and entered information into the electronic medical record system. For
Medevac requests, interfaced with requesting physicians, assessed urgency, activated flights and managed all
activities between sending hospitals, medical teams, aircraft vendor, and ground transport. Sought out
opportunities to promote service line to current and prospective customers.

2. Andrea DesJardins Andraschko p. 2
Special Procedures Technologist, Cardiac Cath Lab – Alaska Regional Hospital, Anchorage, AK: October ’12 to August
’13
Provided direct patient care from pre-procedure through discharge; assisted with performance and
documentation of diagnostic and interventional endovascular procedures and other interventional radiology
procedures involving sterile environments; assisted manager with payroll data entry and approval; collected and
analyzed data for CV-Obs unit; reviewed patient records using Meditech.
Medevac Lead Communication Specialist and Safety Officer – Alaska Regional Hospital LifeFlight, Anchorage, AK:
February ’07 to June ’10
Created and defined Lead CS and Safety Officer position; managed a team of 12 EMT/Communication Specialists;
recruited and trained new hires; developed strong working relationships with customers and vendors; developed
and managed medevac safety program; worked with administration, nursing and physicians to successfully
redefine Communication Specialist role to include hands-on patient care in addition to medevac coordination
duties; assisted with development and implementation of policies and procedures; actively pursued
opportunities to raise awareness among Alaska stakeholders on Air Medical/Trauma Transport issues; recognized
state-wide as a subject-matter expert on air medical transport; assisted local businesses to develop remote
emergency transport plans; identified and developed new business opportunities.
Medevac Flight Coordinator – Aeromed International, Anchorage, AK: August ’05 to January ’08
Responsible for receiving medevac requests, assessing urgency, activating flights and coordinating all
communications between sending hospitals, medical teams, aircraft vendor, and ground transport.
Search and Rescue Team Member – Alaska Mountain Rescue Group/Alaska State Troopers: August ’05 to June ’10
Volunteer Wilderness EMT, Incident Command Team member. Assisted with medical component of new member
training; participated in training and search missions; received extensive training in Incident Command System,
Search Management, and search and rescue techniques.
Document Center Manager – US Army Pueblo Chemical Depot (PCD), DPRI Inc., Commerce City, CO: August ’99 to
September ’99
Organized and managed the Document Tracking Center for the Environmental Directorate at PCD; tracked
documents generated within the directorate pertaining to environmental issues; reviewed document contents
for accurate categorizing of documents within the database; maintained document database; performed
database searches; and imaged documents. Created Standard Operating Procedures for various tasks performed
by the Document Tracking Coordinator; trained new Document Tracking Specialist.
Freelance Business Journalist – The Pueblo Business Journal, Pueblo, CO: March ’98 to August ’99
Researched and wrote news articles on the business community in Pueblo. Authored several regular columns,
including “Small Business Notebook,” a column dedicated to informing and supporting local entrepreneurs;
developed story ideas, identified interviewees, conducted interviews and performed research on stories. Created
and presented a workshop for the local business community on communicating with the media. Networked
extensively and worked closely with the Pueblo Small Business Development Center, The Greater Pueblo
Chamber of Commerce, and the Latino Chamber of Commerce

3. Andrea DesJardins Andraschko p. 3
Technical Information Specialist – Environmental Health Clearinghouse, Analytical Sciences, Inc. Durham, NC:
August ’94 to December ’96:
Researched and responded daily to health and risk related questions posed by callers to this publicly accessible
environmental health hotline funded by National Institute of Environmental Health Sciences; defined the
Information Specialist position, developed hotline protocols, collected and reviewed published reference
materials, and development of proprietary database software. Mentored new employees; exhaustively sought
out and pursued opportunities to create public awareness of the hotline.
Independent Business Consultant – Penmark Business Services, Raleigh, NC: October ’92 to August ’94
As a sole proprietor I provided business consulting services on corporate communications, marketing and
business development to area small businesses; active in the Greater Raleigh Chamber of Commerce, and
participated on the annual trade show planning committee.
Extractions/Data Review Chemist and Report Writer – Geochem Laboratories, Morrisville, NC: April ’92 to October
’92:
Analytical chemist, report writer and QA/QC specialist. Identified a deficit in communicating project status, and in
response designed and implemented a project tracking program and a project status data report.
Communications Coordinator – Entropy, Inc. Raleigh, NC: June ’91 to April ’92
Teamed with marketing and sales departments to create strategic communications; provided company
representation at industry tradeshows; edited and managed production of company newsletter; provided
training in hazardous materials; organized, supervised and participated in a hazardous waste clean-up project;
updated manual for a week-long emissions testing workshop; assisted in coordination and production of
workshop; researched and wrote a technical paper which was presented at an international conference.
Assistant Public Information Officer – North Carolina Hazardous Waste Management Commission, Raleigh, NC: July
’90 to March ’91
As an independent contractor, provided technical information to the public and media regarding health, risk,
regulatory and environmental issues related to the construction of a hazardous waste incinerator; obtained a
working knowledge of geology, groundwater contamination and clean-up protocols, and facility permitting
procedures; researched and wrote two 30+ page technical question-and-answer documents that were distributed
state-wide; performed legal research; composed letters for the North Carolina Governor's signature.
Waste Acceptance Coordinator – Ecoflo, Inc. Greensboro, NC: March ’88 to June ’90
Evaluated industrial waste for transport and disposal. Analyzed trends in waste types and created standing
approvals at disposal sites, significantly increasing the efficiency of the disposal process. Mentored new
employees; served as acting supervisor of a 5-employee department when regular supervisor was absent; wrote
and updated a 300+ page departmental training manual which contained both technical and procedural
information; served as a consultant to company personnel on waste management issues; developed and
maintained a reputation as an expert on profiling, classifying, transporting and disposing of industrial wastes.