This document discusses using micro-news analytics to understand civic issues and improve governance. It outlines the key parties that would benefit, including citizens, commercial entities, political parties, and social activists. It then categorizes common complaints about civic systems into issues related to infrastructure, maintenance, staff behavior, and pricing. Examples of typical complaints are provided for several systems, including law and order, water, electricity, transportation, sanitation, and roads. The goal is to translate people's issues into technical data that can help target improvements to infrastructure, maintenance, or staff quality, with the aim of enabling citizens to better hold local leaders accountable.
3. • Each Civic Amenity ( System) ,,, Complain can be
divided into majorly into four Categories:
– Lack in Infrastructure
• Most probably corruption
– Lack in Maintenance
• Poor Ground level operations
• Outdated staff
– Poor Behavior of Staff
• Non performing govt. staff
• Rude staff ( police man rude behavior)
– System is too pricey.
4. Citizens
• Best Managed Constituency
– Best , Worst , Top5 , Bottom5
– Criteria : total number of complaints
• Most Active Citizens Constituency
– Criteria total number of Complaints+Comments
• Most troubling issue(civic Amenity) per constituency
– Top complaint type per constituency
• Best Place to live
– Overall ( take input wt. of issue type)
• For example look at table below
– Same thing Per issue (Civic Amenity)
5.
6. Commercial
• Where Can I start a Auto service ?
– Place/ constituency from where you receive most no public buses/transport in my area
complains.
• Where should I be selling water purifier ?
– Place from where you receive most complains as water pipes are broken everywhere ,
municipality water tastes bad .
• Where Can I sell UPS ?
– Area which is most active & has power cuts problems there more people like to be
online .
• Where Can I start Private Garbage collection company ?
– Place from where We are receive most complains on sewage & Sanitation , He can go deeper
into that constituency and figure out actual locality and then do ground survey and price his
service accordingly and thus start his/her company.
• Where Shall I sell my private Guard services ?
– Constituency which has most tweets related to lack of trust , my area feels insecure , he can
then go deeper in constituency data and figure out colonies , from which tweets are coming in
thus Can do a ground survey and start private guard services.
7. Social Activists
• Which Constituency are top candidate for RTI’s ?
• Which is the hottest Issue ?
– Select the constituency / select the issue / zoom in Google map figure out the
most affected area / file RTI / go and meet people in the area , make them
aware // use this data to question MLA in next web conferencing meeting ?
• Where Shall I do my next Nukkad Natak on law & Order ?
– Area where you get tweets of lack of trust , needs a law & order awareness
day , etc.
• Where Shall I carry out my water Awareness Plan ?
– area is most active & suffering from water problems .
• Which All MLA’s are up to execute right to recall motion against them ,
launch a campaign , make people aware , get them removed ?
• All the data has backing from ground , making noise will get support .
8. Political Parties
• Best / Worst performing MLA
• Best Candidate for MP for next election
– Top performer among all MLA under that Parliamentary
Constituency.
• Which Area Lacks most in infrastructure ?
– Launch a campaign , Highlight the issue , get budget allotted ,
show that as achievement , get people vote in next election.
• Which MLA has worst control over government staff
– Area from which you receive most complains as police
staff not co-operative , public buses conductor misbehavior ,
auto refusal menace , Lot of garbage is left unaddressed etc.
– We can also tell which government department needs staff
needs up-gradation/training , lacks motivation etc.
10. • We will first discuss what is a system ?
• General Components of a System ?
– Lacks in infra.
– Lacks in maintenance.
– Suffers from poor staff.
– System Services are unfairly priced.
• Then We will go through each system as a team .
• Classify , typical complains in a system under
these three areas .
• This will become basis of all of our analytics.
11. • Idea is:: people talk in a language they understand .
• We at our end , through our system level
understanding , translate to technical specs , and do
analytics which are measurable and will help in
improving systems ( infra / maintenance / or staff
Quality )
• We will achieve all this by changing people mindset on
voting , how they can control their constituency civic
amenities Quality , if they vote for right candidate &
exercise right to recall judicially based on analytics.
13. Law & Order System
• rowdiness in on the rise in the neighborhood.
• police station staff not co-operative.
• police is not working hard to reach to people.
• high level of distrust on police.
• my area feels very insecure.
• should not be there a police awareness day , once in 3 months , where citizen
should be encouraged to review there police stations , if they are happy with
service of staff.
• police station not well maintained, gives gloomy feeling.
• Quality of lawyers deteriorating.
• Court compounds not well maintained.
• Should not there be a court awareness day , once in 3 months , where citizens
should be encouraged to review their courts , to check that they are happy with
service of the staff.
• Judgments are dragging for long , improve the judiciary.
• Court system sucks, I want to bow out of contract of signing the constitution.
14. Water Supply System
• No municipality water supply in our area.
• Water charges are too much.
• Water pipes leaking all over the place , water
contamination dangers.
• We have to heavily rely on tankers for water
supply , please look into it.
15. Electricity Supply System
• Power too costly , totally not affordable, reduce prices.
• Powerlines are hanging too low in my neighborhood.
• Transformers unprotected, dangerous for living life forms.
• No initiative from power department on educating
customer.
• Enough of these power cuts, increase power generation
capacity.
• Power stations and transformers are not well maintained,
making my area look dirty.
• Why do not we have electricity awareness day, I want to
know what I pay for.
16. Transportation System
• Public buses not on time.
• No Public bus route in our area.
• Public buses not clean.
• Public bus conductors being rude.
• Public buses not sufficient.
• Autorickshaw refusal menace.
• Autorickshaw not following meters ...
Overcharging.
• Autorickshaw misbehavior menace
17. Sewage & Sanitation System
• Sewage is over flowing everywhere.
• Lot of manholes left open.
• Sewage charges are too much.
• Lot of garbage is left unaddressed.
• My surrounding has become a garbage yard , please
take care of it.
• Garbage has made environment look like hell , is this
the city we dreamt of ?
• Please increase the garbage truck capacity.
• Streets are dirty all the time , please launch
awareness programme. Explain how citizens can help.
18. Roads System
• Road in bad shape.
• No roads in my area.
• Potholes everywhere on the road.
• Congestion is causing the havoc in the city ,
we need a bridge.
• Please work with engineers deliver us
congestion free routes.
• We need metro tracks.
19. • On surface they make look generic but , with little bit
of thinking we will come to conclusion that information
is more than enough to take action.
• Just imagine if you are mla of an area with proper
funds , and willing to solve the issues or improve
governance quality , what sort of feedback you need ,
to make a progress
• To remember we are talking about things which are
deliver via a system , if its fails masses suffers , it is not
same system where product is custom for each citizens,
i.e if water pipes are borken easily 5000 people suffer,