Eastern Software Systems (ESS) is an IT services company established in 1990 with over 850 customers in 25+ countries. ESS has over 300 IT professionals and is a leader in technologies like being the first to web-enable ERP systems. The company offers various software and solutions like ERP, CRM, mobility, and analytics, and has expertise in industries such as manufacturing, retail, and healthcare. ESS focuses on customer service, quality processes, and innovation to provide clients with predictable, agile, and sustainable IT solutions.

1. Eastern Software Systems
Overview
www.essindia.com

2. Corporate
 ESS established in 1990 is a zero debt company
www.essindia.com
 850+ customers in 25+ countries
 300+ IT professionals in ESS
 8500+ IT professionals in the Group
 Technology Leaders
First to web enable the ERP
First to launch ERP on ASP model
One of the first in India to work on Web 2.0
 First Indian ERP company to achieve CMM Level 5
 CMM Level 5, ISO 9001:2008 accredited

3. Representative Clients
c
www.essindia.com

4. Representative Clients
www.essindia.com

5. ESS Offerings
ERP
ADM
• Supply Chain
Mobility Web
www.essindia.com
Analytics
• Cloud Solutions
• Portal
• Workflow
• Content Management
• Custom Dev
• DMS
• Hospital Management
• Support
• e-commerce
• Web 2.0
• iOS
• Management
Dashboard
• BI Tool
• Report Writer
• Android
• Windows Mobile
• M2M
• Mobile SFA
• CRM
• HRMS
• POS
Service
Portfolio

6. ESS Practices
Governance
www.essindia.com
Security and IPR
 Dedicated security council
 Safeguarded physical environment
 Legal measures
 Regular security audits
 Continuous training to enhance
security awareness
Process Maturity
 Global sourcing
 Multiple recruiting channels
 Consistent investment in training
 Performance-based reward system
 Customized career dev plan
 Onsite presence
 High proficiency in English
 Formalized communication protocols
 Industry standard tools
 Flexible working hours
 Document templates and guidelines
 ISO 9001:2008 in 2009
 ISO 9001:2000 in 2002
 ISO 9001 1994 in 1999
 CMM 5 in 2002
 Knowledge Management
 Corporate Portal
 PMO & corporate management
 leadership group
 Corporate IT runs on ERP
 Dedicated labs for the client
 Multiple back-up sites
 Multiple ISP
 Large Bandwidth over Broadband
 Un-interrupted electrical supply
Human Resources Communication
Infrastructure
 Client engagement model and
relationship management
 Service level
 Resource management
 Performance measurement
 Financial management

7. Vertical Expertise
Hi Tech
Retail &
Trading
www.essindia.com
Mfg
Travel
&
Hospitality
Auto
Health
Oil & Gas
E-gov
Vertical
Expertise

8. ESS Skill Set Matrix
Oracle
MS SQL Server
MySQL
PostgreSQL
SAP Hana
SharePoint OS
www.essindia.com
Php
Perl
Python
CakePHP
Flex
Windows
Linux
Redhat Linux
Solaris
HP Unix
Perl
Sco Unix
Java
Core Java
JDBC/
XML, AJAX
UML,
Java Script
Struts/
Spring
Oracle AS
Microsoft
Database
LAMP
CRM
Azure
.Net 4.0/3.5
C#, VB.Net,
Visual C++, J#
Asp.net
Mobile
iOS
Android
Win Mobile
Team Size & Experience
 20% bench strength
 Average 4 years IT industry experience
 PM level has 8+ years experience
Team competence
 5% System Architect
 10% Analyst & DBA
 30% Senior Programmer
 40% Intermediate/Junior Programmer
 15% Test engineers & leads

9. Client Engagement Model
www.essindia.com
T&M
Providing flexibility to clients’ to
drive the project as per the
requirement
Fixed Price
Delivering fixed commitment
projects
Engineering Resource
Management
Helping clients to deal with
short term resources needs

10. Development Methodologies
www.essindia.com
Test Driven Software Development
Feature Driven Development (FDD)
Prototype-to-Market Need, Adapt to changes
Uncertain or volatile requirements
Customer/Stakeholder involvement
Characterized by small frequent builds
Agile
Waterfall
ESSP
Test Driven Software Development
Full development lifecycle
Characterized by development methodologies, QA
Fixed scope and clear requirements
Liability
Test Driven Software Development
Full development lifecycle
Characterized by development methodologies, QA
Adjustable scope and requirements
Iterations in different phases

11. Service Management
Requirements
Design
www.essindia.com
Define Job in detail
Break down the job
Get right people involved
Estimate time & costs
Communicate Efficiently
Manage Risk Properly
Establish a change
procedure
Agree on acceptance
criteria
Resource Management
Cost & Schedule
Communication Plan
Risk Management
Change Management
Deliverables

12. KPI Development
Account Management
Project Review
Project Execution
Risk Management
Communications
Quality Control
Resource Management
www.essindia.com
Client Sr.
Mgmt
Client
Engagement
Owner
Client
Project
Owners
Business Planning
Strategic Investments
Business Review
Client Sr.
Mgmt
Client
Engagement
Owner
Client
Project
Owners
Multi-level Engagement

13. Customer Centric Engagement
Predictability
www.essindia.com
Agility
Mobility Sustainability
ESS ’s relationship
with clients is based on
shared core-values and aims
at high business performance,
customer awareness and
market leadership of the
organization of presence and
future.

14. Key Differentiators
Customer
Focused
www.essindia.com
How we retain and
develop our talent?
How we demonstrate our
commitment to quality
control?
How do we add more
value to your investment?
People
Centric
Innovation

15. Thank you.
Devasis Roy, d.roy@essindia.com
Eastern Software Systems Private Limited
Head Office: B 65, Sector 63, Noida
India
www.essindia.com