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Scrum and UX
    Presented by Morten Just
    April 2009




1   Presentation title in footer   Scrum and UX
    April 01, 2009
IA                  Visual designer
    • Wireframes        • Visual style guide
    • flow diagrams     • Visual design
    • brief specs       • Choreography




2        Scrum and UX
Product owner                       Tester

    • Backlog                           • Test cases
    • Priorities                        • Issue reports
    • Business insight
    • Vision




                         Scrum master

                         • Planning
                         • Coaching
                         • Resources
                         • Tasking




          Scrum and UX
3
Developer

                   • Design
                   • Strategy
                   • Usability
                   • IA
                   • Interaction design
                   • Planning
                   • Feasibility studies
                   • Code




4   Scrum and UX
All

               Rule




Scrum and UX
All, 10
     Visual, 3
                                months
      years




      IA, 2 months
                            IA/Visual, 8
                              months




  IA/product
                       product owner,
owner, 8 months
                         3 months



        Scrum and UX
7   Scrum and UX
How we do
UX in Scrum


8    Scrum and UX
How we do   ams
       me te
    So



UX in Scrum


8        Scrum and UX
Business conducts user research
and defines a set of high-level
features
                               Parking
                                meter

                                     D
                                  park etect
               Pay with
                                      ed c
                coins                      ar
                               Pay by
                               phone Ch
                                        oose period
                      ry
          Show histo
                                    Send SMS
                   Choose           warnings
                  language




9               Scrum and UX
The product owner collects features in a
backlog (in Mingle) - and prioritise them
                                                                Choose
                                                                period
                                   Can’t launch without it
                                                                Pay with
                                                                 coins

                                                               Get ticket




                                                                                Product backlog
                                                                 Choose
                        Would make a better parking meter
                                                                language

                                                                 Pay by
                                                                 phone

                                                              Send SMS
                                                              warnings
                                     Would delight users       Detect
                                                             parked ca
                                                                       r

                                                                           ry
                                                             Show histo
  10             Scrum and UX
If necessary he writes detailed stories for
  each feature

                                                   Choose
                                                   period


                             As a user I want the        As a user I want to be
  As a user I want a
                                                                                    As a user I want to clear
                             system to suggest a        able to pick a predefined
   different period in
                                                                                    the selected period so I
                          reasonable period for me
weekends and evenings                                   period so I don’t have to
                                                                                     won’t be stuck with an
                           so I don’t have to press     press buttons too much
so I dont have to press
                                                                                             error
                            buttons too much and           and reduce errors
   buttons too much
                                 reduce errors




    11                              Scrum and UX
12   Scrum and UX
Sprint zero begins




 Scrum and UX
Always at least a sprint ahead



                                   As a user I want to     As a user I want to
                                   create an account             log in




                                                           As a user I want to   As a user I want to
                                                           create an account           log in




                                        Sprint 0                Sprint 1              Sprint 2




1   Presentation title in footer            Scrum and UX
    April 01, 2009
The product owner, IAs and designers discuss
the overall user experience Choo
                                                se
                                           period
                                          Pay with
                                                           Business blah
                                            coins
                        Simplicity,
     Branding                                             objectives, blah-
                      blah usability,
  blah, visual blah                                           strategy,
                         overall
                                          Get ticket
      identity                                            blahmarketing
                      experience

                                           Choose
                                          language

                                           Pay by
                                           phone

                                         Send SMS
                                         warnings

                                          Detect
                                        parked ca
                                                 r

                                                     ry
                                        Show histo
  15                   Scrum and UX
They ask developers about feasibility and
tradeoffs                                                                      Choo
                                                                                peri
            How big a
                                                                               Pay w
        job is it to make
                                                                                 coi
          it glow in the                                      Can we
              dark?                                          make it talk?
                                                                               Get ti
                Massive,
                                                    Not with
               but we can
                                                                                Choo
                                                genuine speech
               make it light
                                                synthesis, but if
                                                                               langu
             enough so that it
                                                samples can do,
              appears to be
                                                 no problem
                 glowing
                                                                                Pay
                                                                                pho

                                                                              Send S
                                                                              warnin

                                                                               Detec
                                                                             parked c


                                                                             Show h
                                 Scrum and UX

  16
2 days
     4 hours



17             Scrum and UX
1,5 days



18   Scrum and UX
2 hours



19   Scrum and UX
The IA creates a wiki page
                                                                      Pay wit
                                                                       coins
                  Choose
                  period
                                                                     Get tick

                                                                       Choose
               Background
                                                                      languag
               Parking is boring. If we can’t get rid of it, one
               of our strongest design drivers should be
               making it quick and easy.
                                                                       Pay by
                                                                       phone

                                                                    Send SM
                                                                    warnings

                                                                     Detect
                                                                   parked ca
                                                                             r
    20

                                                                   Show histo




                 Scrum and UX
The visual designer applies his work to the
wiki page                                                                Pay wit
                                                                          coins
                     Choose
                                                                        Get tick
                     period

                                                                          Choose
                  Background
                                                                         languag
                  Parking is boring. If we can’t get rid of it, one
                  of our strongest design drivers should be
                                                                          Pay by
                  making it quick and easy.
                                                                          phone

                                                                       Send SM
                                                                       warnings

                                                                        Detect
                                                                      parked ca
                                                                                r

                                                                      Show histo



                                                        20ms
                 Scrum and UX
  21
The tester adds test cases
                                                                         Pay wit
                                                                          coins
                     Choose
                                                                        Get tick
                     period

                                                                          Choose
                  Background
                                                                         languag
                  Parking is boring. If we can’t get rid of it, one
                  of our strongest design drivers should be
                                                                          Pay by
                  making it quick and easy.
                                                                          phone

                                                                       Send SM
                                                                       warnings

                                                                        Detect
                                                                      parked ca
                                                                                r

                                                                      Show histo



                                                        20ms
                  Check that the
                 Scrum and UX
                  ticket is written
  22
                  Check that the
23   Scrum and UX
Sprint 1 begins




Scrum and UX
Sprint planning
Pay with
                                                                  ?
 coins

                                                   ?
 et ticket

 Choose
language
Pay by
phone

Send
SMS
 etect
arked
Show
history

                       Beginning from the top of
                       the backlog, the product
                                                   ...developers listen
                       owner presents the
                                                   and ask questions
                       stories one by one


             25              Scrum and UX
Planning poker
Pay with
 coins

                                                               5                7
                                                5                      1
 et ticket
                                                               days

                                                        37
 Choose                                                                        days
                                                days                   days
language                                                days

                                                    1          days
Pay by
phone
                                                    days
Send
SMS
 etect
arked
Show
history




                  Secretly, they            ... reveal it, all at     ... and discuss
                  choose an estimate        the same time

             26                  Scrum and UX
Scrum master
Pay with
 coins

                                           The scrum master
 et ticket
                                           notes all estimates
 Choose
language
                                           and lets the team
                    Enough is
Pay by
                                           know when the
phone
                     enough.
                                           sprint is fully loaded
Send
SMS
 etect
arked
Show
history




             27             Scrum and UX
28   Scrum and UX
The product owner now knows the estimates...
                                         Choose
                                                        5 days
                                         period
         Can’t launch without it
                                        Pay with        2 days
                                         coins

                                        Get ticket      1 days




                                                                  Product backlog
              Would make a
                                         Choose
              better parking                            3 days
                                        language
                  meter

                                         Pay by
                                         phone          6 days

                                       Send SMS
                                                        7 days
                                       warnings
          Would delight users           Detect
                                                        70 days
                                      parked ca
                                               r

                                                   ry
                                      Show histo        3 days
 29                    Scrum and UX
... and what goes into the first sprint




                                                                  Sprint 1 backlog
                                         Choose
                                                        5 days
                                         period
           Can’t launch without it
                                        Pay with        2 days
                                         coins

                                        Get ticket      1 days




                                                                                     Product backlog
                Would make a
                                         Choose
                better parking                          3 days
                                        language
                    meter

                                         Pay by
                                         phone          6 days

                                       Send SMS
                                                        7 days
                                       warnings
            Would delight users         Detect
                                                        70 days
                                      parked ca
                                               r

                                                   ry
                                      Show histo        3 days
  30                   Scrum and UX
The developer looks at the wiki page




  .. and talks to the IA about        ... and to the visual designer
  details and edge cases              about which assets are
                                      needed, fonts and colors

                       Scrum and UX
Everyone is engaged in conversations every day

      A                        A

                                      A?




 32             Scrum and UX
During the sprint
       Removes obstacles                                   Works on upcoming sprint
       Protects the team from                              Supports developers with
       the business                                        assets and guiding
       Monitors the team’s
       velocity and progress


                                                           Guides team in the business’
       Works on upcoming sprint                            priorities and strategy
       Guides developers in edge                           Decides on workarounds, reduced
       cases, clarifies wireframes and                     scope and reshuffling of sprint
       flow diagrams                                       items



                                       Writes new code

                                       Improves old code

                        Scrum and UX
10
Daily stand-ups are a great chance for the UX   min

team to find out what’s being worked on
                                 A
               A




                           F
                                      A
                                  D




        34         Scrum and UX
During the sprint, visual designers have feedback
to what’s being coded




                Scrum and UX
Let’s be honest...



90% of all design
feedback is CRAP

  36                 Scrum and UX
C Contrast
   Text that can’t be read



RRepetition
   Inconsistent form fields



AAlignment
   Form fields don’t align with the headline


PProximity
   Form labels too far away from their elements




                       Scrum and UX
The visual design feedback is aggregated on the wall
behind the product owner



                        g left                   change left
            6px paddin

                                       font should be
                                             arial
               6px padding left
                                                               Developers pick
                                                               tasks if they have
       change left
                                                               time to spare
                                   6px padding left
                           font should be change
                                                   left
                                 arial
6px padding left


                         6px padding left
                ld be
         t shou
     fon
            arial




     38                                    Scrum and UX
39   Scrum and UX
Tasks still open at the end of a sprint are prioritised,
bundled up and put into the backlog
   6px
 padding




                                                                                Sprint 1 backlog
       6px                                                 Choose
     padding                                                           5 days
                                                           period

                             Can’t launch without it
                                                          Pay with     2 days
                                                           coins
    change left
               font should
    6px                                                   Get ticket   1 days




                                                                                Sprint 2 backlog
                 be arial
  padding
                                         Would make a
                                                           Choose      3 days
                                         better parking
                                                          language
                                             meter
     change left
font should
                                                           Design
       6px
  be arial
     padding                                              bundle 3

                                                           Design
            6px
         padding                                          bundle 1
                   ould
change left font sh al
      19
      40
                    i
              be ar
                                                             Design
                                                            bundle 2
                                Scrum and UX
Demo at the end of the sprint


                                                    Choose




                                                                backlog
                                                                Sprint 1
                                                    period

                                                   Pay with
                                                    coins

                                                   Get ticket

                                                    Choose
                                                   language
                                     Po             Pay by
                                   sh ten           phone
                                     ip tia
                                       pa ll
                                         bl y
                                           e


            The team shows the stakeholders what
            they’ve completed during the sprint

                  Scrum and UX
Reality tends to not stick to the plan

Things are left out

                                               The developer
        Sometimes, the IA                                            The developer
                                               discusses this with
        forgets an                                                   comes up with a
                                               the IA and the
        important part of a                                          new estimate
                                               product owner and
        feature
                                               the scrum master




        The product owner
                                             The developer
        updates the
                                             goes back to work
        backlog and revisit
        his priorities




                              Scrum and UX
Reality tends to not stick to the plan

Visual design was not delivered

       The visual designer                                    ... and informs his
                                            The developer
       forgot or is too                                       decisions to the
                                            finds similar
       busy to design a                                       product owner and
                                            elements in the
       certain feature                                        the visual designer
                                            design




                             Scrum and UX
Reality tends to not stick to the plan
A stakeholder is unavailable

                                                            The product owner
       The developer is
                                                            takes a decision
       blocked because a
                                           He informs his   and informs the
       stakeholder is not
                                           scrum master     stakeholder of that
       available for a
                                                            decision
       clarification



       The stakeholder
       may not agree with
       the decision and
       the product owner
       may need to create
       new stories in the
       backlog



                            Scrum and UX
When in a sprint, the team cannot be stopped




                               Scrum and UX
  Before the sprint started everyone said they were ready, so the team will wait for no one
Thank you




 46         Scrum and UX

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An introduction to UX in Scrum

  • 1. Scrum and UX Presented by Morten Just April 2009 1 Presentation title in footer Scrum and UX April 01, 2009
  • 2. IA Visual designer • Wireframes • Visual style guide • flow diagrams • Visual design • brief specs • Choreography 2 Scrum and UX
  • 3. Product owner Tester • Backlog • Test cases • Priorities • Issue reports • Business insight • Vision Scrum master • Planning • Coaching • Resources • Tasking Scrum and UX 3
  • 4. Developer • Design • Strategy • Usability • IA • Interaction design • Planning • Feasibility studies • Code 4 Scrum and UX
  • 5. All Rule Scrum and UX
  • 6. All, 10 Visual, 3 months years IA, 2 months IA/Visual, 8 months IA/product product owner, owner, 8 months 3 months Scrum and UX
  • 7. 7 Scrum and UX
  • 8. How we do UX in Scrum 8 Scrum and UX
  • 9. How we do ams me te So UX in Scrum 8 Scrum and UX
  • 10. Business conducts user research and defines a set of high-level features Parking meter D park etect Pay with ed c coins ar Pay by phone Ch oose period ry Show histo Send SMS Choose warnings language 9 Scrum and UX
  • 11. The product owner collects features in a backlog (in Mingle) - and prioritise them Choose period Can’t launch without it Pay with coins Get ticket Product backlog Choose Would make a better parking meter language Pay by phone Send SMS warnings Would delight users Detect parked ca r ry Show histo 10 Scrum and UX
  • 12. If necessary he writes detailed stories for each feature Choose period As a user I want the As a user I want to be As a user I want a As a user I want to clear system to suggest a able to pick a predefined different period in the selected period so I reasonable period for me weekends and evenings period so I don’t have to won’t be stuck with an so I don’t have to press press buttons too much so I dont have to press error buttons too much and and reduce errors buttons too much reduce errors 11 Scrum and UX
  • 13. 12 Scrum and UX
  • 14. Sprint zero begins Scrum and UX
  • 15. Always at least a sprint ahead As a user I want to As a user I want to create an account log in As a user I want to As a user I want to create an account log in Sprint 0 Sprint 1 Sprint 2 1 Presentation title in footer Scrum and UX April 01, 2009
  • 16. The product owner, IAs and designers discuss the overall user experience Choo se period Pay with Business blah coins Simplicity, Branding objectives, blah- blah usability, blah, visual blah strategy, overall Get ticket identity blahmarketing experience Choose language Pay by phone Send SMS warnings Detect parked ca r ry Show histo 15 Scrum and UX
  • 17. They ask developers about feasibility and tradeoffs Choo peri How big a Pay w job is it to make coi it glow in the Can we dark? make it talk? Get ti Massive, Not with but we can Choo genuine speech make it light synthesis, but if langu enough so that it samples can do, appears to be no problem glowing Pay pho Send S warnin Detec parked c Show h Scrum and UX 16
  • 18. 2 days 4 hours 17 Scrum and UX
  • 19. 1,5 days 18 Scrum and UX
  • 20. 2 hours 19 Scrum and UX
  • 21. The IA creates a wiki page Pay wit coins Choose period Get tick Choose Background languag Parking is boring. If we can’t get rid of it, one of our strongest design drivers should be making it quick and easy. Pay by phone Send SM warnings Detect parked ca r 20 Show histo Scrum and UX
  • 22. The visual designer applies his work to the wiki page Pay wit coins Choose Get tick period Choose Background languag Parking is boring. If we can’t get rid of it, one of our strongest design drivers should be Pay by making it quick and easy. phone Send SM warnings Detect parked ca r Show histo 20ms Scrum and UX 21
  • 23. The tester adds test cases Pay wit coins Choose Get tick period Choose Background languag Parking is boring. If we can’t get rid of it, one of our strongest design drivers should be Pay by making it quick and easy. phone Send SM warnings Detect parked ca r Show histo 20ms Check that the Scrum and UX ticket is written 22 Check that the
  • 24. 23 Scrum and UX
  • 26. Sprint planning Pay with ? coins ? et ticket Choose language Pay by phone Send SMS etect arked Show history Beginning from the top of the backlog, the product ...developers listen owner presents the and ask questions stories one by one 25 Scrum and UX
  • 27. Planning poker Pay with coins 5 7 5 1 et ticket days 37 Choose days days days language days 1 days Pay by phone days Send SMS etect arked Show history Secretly, they ... reveal it, all at ... and discuss choose an estimate the same time 26 Scrum and UX
  • 28. Scrum master Pay with coins The scrum master et ticket notes all estimates Choose language and lets the team Enough is Pay by know when the phone enough. sprint is fully loaded Send SMS etect arked Show history 27 Scrum and UX
  • 29. 28 Scrum and UX
  • 30. The product owner now knows the estimates... Choose 5 days period Can’t launch without it Pay with 2 days coins Get ticket 1 days Product backlog Would make a Choose better parking 3 days language meter Pay by phone 6 days Send SMS 7 days warnings Would delight users Detect 70 days parked ca r ry Show histo 3 days 29 Scrum and UX
  • 31. ... and what goes into the first sprint Sprint 1 backlog Choose 5 days period Can’t launch without it Pay with 2 days coins Get ticket 1 days Product backlog Would make a Choose better parking 3 days language meter Pay by phone 6 days Send SMS 7 days warnings Would delight users Detect 70 days parked ca r ry Show histo 3 days 30 Scrum and UX
  • 32. The developer looks at the wiki page .. and talks to the IA about ... and to the visual designer details and edge cases about which assets are needed, fonts and colors Scrum and UX
  • 33. Everyone is engaged in conversations every day A A A? 32 Scrum and UX
  • 34. During the sprint Removes obstacles Works on upcoming sprint Protects the team from Supports developers with the business assets and guiding Monitors the team’s velocity and progress Guides team in the business’ Works on upcoming sprint priorities and strategy Guides developers in edge Decides on workarounds, reduced cases, clarifies wireframes and scope and reshuffling of sprint flow diagrams items Writes new code Improves old code Scrum and UX
  • 35. 10 Daily stand-ups are a great chance for the UX min team to find out what’s being worked on A A F A D 34 Scrum and UX
  • 36. During the sprint, visual designers have feedback to what’s being coded Scrum and UX
  • 37. Let’s be honest... 90% of all design feedback is CRAP 36 Scrum and UX
  • 38. C Contrast Text that can’t be read RRepetition Inconsistent form fields AAlignment Form fields don’t align with the headline PProximity Form labels too far away from their elements Scrum and UX
  • 39. The visual design feedback is aggregated on the wall behind the product owner g left change left 6px paddin font should be arial 6px padding left Developers pick tasks if they have change left time to spare 6px padding left font should be change left arial 6px padding left 6px padding left ld be t shou fon arial 38 Scrum and UX
  • 40. 39 Scrum and UX
  • 41. Tasks still open at the end of a sprint are prioritised, bundled up and put into the backlog 6px padding Sprint 1 backlog 6px Choose padding 5 days period Can’t launch without it Pay with 2 days coins change left font should 6px Get ticket 1 days Sprint 2 backlog be arial padding Would make a Choose 3 days better parking language meter change left font should Design 6px be arial padding bundle 3 Design 6px padding bundle 1 ould change left font sh al 19 40 i be ar Design bundle 2 Scrum and UX
  • 42. Demo at the end of the sprint Choose backlog Sprint 1 period Pay with coins Get ticket Choose language Po Pay by sh ten phone ip tia pa ll bl y e The team shows the stakeholders what they’ve completed during the sprint Scrum and UX
  • 43. Reality tends to not stick to the plan Things are left out The developer Sometimes, the IA The developer discusses this with forgets an comes up with a the IA and the important part of a new estimate product owner and feature the scrum master The product owner The developer updates the goes back to work backlog and revisit his priorities Scrum and UX
  • 44. Reality tends to not stick to the plan Visual design was not delivered The visual designer ... and informs his The developer forgot or is too decisions to the finds similar busy to design a product owner and elements in the certain feature the visual designer design Scrum and UX
  • 45. Reality tends to not stick to the plan A stakeholder is unavailable The product owner The developer is takes a decision blocked because a He informs his and informs the stakeholder is not scrum master stakeholder of that available for a decision clarification The stakeholder may not agree with the decision and the product owner may need to create new stories in the backlog Scrum and UX
  • 46. When in a sprint, the team cannot be stopped Scrum and UX Before the sprint started everyone said they were ready, so the team will wait for no one
  • 47. Thank you 46 Scrum and UX