Moorhouse is a specialist transformation consultancy that helps clients deliver complex strategic change programs. It has experience working with companies in technology, media, and telecoms. Moorhouse takes a collaborative approach, working closely with clients to understand their needs and deliver sustainable change. It has a track record of successfully managing large-scale transformation programs for organizations like Sky, BT, EE, BBC, and Civica.

1. An Introduction to Moorhouse:
Technology, Media and Telco

2. “Moorhouse has added structure and energy around implementation,
translating concepts into specific deliverables and helping to remove
ambiguity – an outstanding team that played a key role in the success of
accelerating our business change”
MD Strategy and Operations, BT Global Services

3. THE SPECIALIST TRANSFORMATION CONSULTANCY
Trusted partner of
FTSE100 companies
and public sector
organisations, helping
deliver their most complex
strategic portfolios and
programmes
Leveraging the
full extent of our
experience to deliver
tailored solutions
Within TMT, our strengths
include new Products and
Services to market, Business
Change, Network Rollout,
Strategic Design/Delivery,
Customer and Digital &
Technology
Track record of working
in complex stakeholder
environments, helping
clients manage
significant change
programmes
Work in small, integrated
teams with clients to
deliver sustainable change

4. HOW WE WORK
We believe the way we work is as important as what we do
We understand our
clients’ challenges
Our consulting team are skilled
in transformation and change
management, with experience
across a variety of business functions
and industry sectors. This deep
understanding and knowledge
enables our teams to quickly grasp the
challenges faced by our clients and
ensure that the support and advice we
provide exactly meets their needs.
We collaborate with our
clients and each other
We believe that how we do things is
as important as what we do, so our
approach is always collaborative, both
working alongside our clients and
together as a firm. Our experience is
that working closely as a team always
produces better results. That is why
our strapline is “Anything together”.
We will roll up our
sleeves to help you
make it happen
We will mobilise quickly, getting our
team on the ground and making
an immediate impact. We have a
track record of working in complex
stakeholder environments.
We know what it takes to make change
happen and we have the experience to
support your teams.
We take pride in the
quality of our people
and our work
Weareaspecialisttransformation
consultancyhelpingourclientsshape
anddelivertheirmoststrategically
importantchangeprogrammes.
Weareproudtohavewonindustry
awardsineveryyearofourexistence.
Allourconsultantshavetheexperience
andqualificationsyouwouldexpectof
transformationchangespecialistsand
alsounderstandthepractical
applicationofchange.

5. OUR CLIENTS
Technology, Media and Telco clients Other clients

6. OUR CAPABILITIES
Change Management
Wehelporganisationstobuildandsustainan
in-housecapabilitytodeliverchangeefficiently,
frommanagingaprojecttotrainingstaffand
communicatingwithstakeholders.Ourapproachis
tailoredtotheexistingcultureofyourorganisation
anddrawsonyourstrengthstocreatethebasisof
successfulchangemanagement.
Digital & Technology
We offer a range of support across digital and
technology enabled transformation covering
strategy, operating model, architecture,
programme delivery, assurance, sourcing
strategy and supplier management.
Customer
We help clients put the customer at the heart
of what they do. We deliver projects across
customer strategy, marketing, sales and service,
utilising our customer-centric operating model
and customer experience – thinking creatively to
solve problems and deliver value.
Mergers & Acquisitions
Wesupportclientsontheirintegrationandcarveout
programmestoensurethatthebenefitsfromacquisitionsand/
ordisposalsaremaximised. Weworkacrossthedealcyclefrom
undertakingsynergyassessmentsandDay1readinessplanning
throughtosupportingimplementationofintegrationplans.Our
approachisunderpinnedbyrobustprogrammemanagementand
benefitstrackingmechanismstoensuredeliveryofthebenefits.
Strategic Design
We work with our clients to understand their
business and strategic drivers; articulate their
strategic direction; model how their organisation
will function; and plan their strategic portfolio.
Performance Improvement
We focus on developing a capability that
enables clients to realise their full potential by
maximising value from people, process and
technology. We work with clients to identify
underperformance, evaluate opportunities, design
and implement programmes of change and embed
a culture of continuous improvement.
Portfolio, Programme and
Project Management
Ourexpertiseandcredentialsgive
confidencetoourkeyclientsandstakeholders
astheyembarkontheircomplexchangejourneys,
fromdefiningtheportfoliothatwilldeliverthe
organisationalvision,establishingtheoptimal
governanceanddeliverystructures,through
tothemanagementofrisksandbenefits.

7. Moorhouse has worked with Sky in a number of key
strategic areas which include:
Regulatory Consultation – Regulatorytranslationand
responsetoOfcomwithregardtoTriplePlaySwitching,
AutoCompensationandtheimpactingofGDPR,which
replacedtheDataProtectionAct.
Sky Mobile – QuadPlaypropositionwiththelaunchof
SkyMobile,leadingtheProductLifeCycle;Management
andForecasting;FinanceandComplianceworkstreams.
Customer Transformation –CustomerRetention,
portfoliodeliverythrougharangeoflinkedactivities
acrosstheorganisation,balancingstrategicandtactical
interventionstoachievetargets,blendingcontent
provisionwithoffers,customerinteractionthrough
contactcentreandwiderdigitalmediums .
Moorhouse has worked with BT on over 60 key
strategic programmes fulfilling assurance, business
transformation and specific system build and
integration work. Examples include:
Horizon – Moorhouse provided programme assurance
and delivery co-ordination of the largest ever global roll
out of Oracle, transforming business processes and
stream lining operations.
The Milestone Programme – Rationalised 75% of
legacy systems, consolidated networks by 90%,
reduced data centres by 80% and outsourced non-core
operations to a small set of strategic partners.
Cost Transformation – Moorhouse reviewed and led
the delivery of new systems and processes (Concept
to Market, Trouble to Resolve, Contact Centre
rationalisation) releasing £1bn of savings back into the
business.
Linear TV – The technical coordination and delivery of
Linear TV as the platform for the launch and broadcast
of BT Sport.
MoorhousehasworkedwithEEonaseriesofstrategic
programmesasatrustedadvisoranddeliverypartner.
Examplesinclude:
EE TV –Theplanning,coordinationanddeliveryofEETV
Emergency Services Network (ESN) –Technology
Delivery,PPM,PMOandAssuranceservicesforthe£2bn
ESNprogrammewithEEandtheHomeOffice.
Strategic GTM Programmes –Keysupport,co-
ordinationandinsighttotheC-Suiteinthedeliveryof
EE’sstrategic‘gotomarketprogrammes’.
Shared Service PMO –ReviewandrestructureofEE
ProgrammeDeliverywiththedesignandimplementation
ofaSharedServicePMOacrossTechnology,Financeand
Propositiondelivery.
CapEx Programme Roadmap –Portfolioplanning,
consolidation,co-ordination,governanceanddeliveryof
RoadmapCapExprogrammes,changecontrolandrisk.
Supplier Value Assessment -Programmeassurance,
deliverysupport,benefitsrealisationand3rdparty
suppliervalueassessment.
SOME OF OUR EXPERIENCE

8. Moorhouse worked with the BBC to complete a critical
Programme Healthcheck, using our tailored assurance
framework to ensure success:
Our role – AcriticalglobalprofileProgrammeHealthcheck.
Completedareviewoftherelated keystrategicprojects
andprogrammesintheBBCportfolio,encompassing
aseriesofunique,large-scalelivebroadcastsporting
andculturaleventsacrosstheUK.TheMoorhouseteam
produceddetailedfindingsusingatailoredassurance
framework,workingcollaborativelywithkeystakeholders,
andasetofpragmaticrecommendationsonoverall
ProgrammeTransitionreadiness.
Value to the client – We provided assurance to the BBC
Trust on this critical programme in relation to: business
outcomes; governance; end-to-end delivery; and
project management processes. We provided further
independent and expert assurance to the Project Director
and executive management that the project was being
managed appropriately. Moorhouse also identified areas
for improvement adding value to the project team. A highly
valued piece of work in the BBC’s highest profile areas.
Moorhouse has worked with Civica on a large scale
operating model transformation:
Our role – Moorhouse analysed the service desk
operating models for three business units with a
view to their integration. An as-is operating model
assessment was conducted across the Service Desks.
A recommendation option was put forward to integrate
the three service desks with a supporting business case
with the Board recognising the change needed to scale
thebusiness.
Value to the client – Moorhouse produced a detailed
as-is assessment, defined the new operating model,
sized the business benefits, supported the business
change and programme managed the delivery. This
provided Civica with a scalable growth platform to
support delivery of its business strategy. Following this
delivery we have continued to support the client in the
delivery of a series of strategic programmes.
SOME OF OUR EXPERIENCE
MBNL is an equally owned joint venture of ‘3’ and
EE, managing the shared aspects of their UK
mobile networks:
Our role – Moorhousewasengagedtoprovidespecialist
supporttobuildcapabilityinProgrammeandProjectdelivery.
Thisfocussedonaestablishingaconsistentapproach
togovernance,languageandactivity;3rdpartysupplier
management;andbenefitsrealisation.Theteamheld
initialworkshopstoestablishdesiredcompetencies,build
engagementandtailortheprogramme.Keyoutputswerean
MBNLWaymethodologyandhandbook,atrainingtoolkitas
wellasinductionoverviewsforallstaffandshareholders.
Value to the client – Shareholder delivery confidence and
employee engagement rose significantly which resulted
in lower tolerance in contingency on all approved business
cases and significant benefits realisation. Outputs
improved so dramatically that ‘3’ and EE requested briefings
and increases in materials to align their teams with the
enhanced project delivery methodology. Following this
delivery we have continued to support the client in the
delivery of a series of strategic programmes.

9. TMT leadership team
PRINCIPAL
Dominic is an experienced project &
programme management consultant in
the Telecoms, Media & Technology sector.
Combined with his detailed knowledge
of the telecoms industry, Dominic has
a strong track record of managing
complex technology & transformation
programmes across multiple geographies,
leveraging onshore & offshore
delivery models.
Dominic has worked extensively in the
telecoms sector developing expertise
in the mobile, fixed line and MVNO
(mobile virtual network operator)
business models.
Dominic Tritton
PRINCIPAL
Dahlia is experienced in translating
strategy into action for her clients
through a co-ordinated portfolio of major
transformational change programmes.
With over 12 years experience in project
and programme management she excels in
complex programme delivery, programme
leadership, cost transformation and
business change.
Dahlia has extensive experience working
in the TMT industry with clients including
MBNL and BT.
Dahlia
Marcusfield
PARTNER
Richard is a member of the leadership
team at Moorhouse and has over 20
years’ consulting experience across the
telecoms, technology, public sector,
financial services and insurance markets.
He has led multiple extensive
transformation programmes, working
with senior stakeholders to address their
most strategic challenges.
Richard excels in leading on business
and customer strategy, service redesign,
operating model development and
transformation programme design
and delivery.
Richard Goold
CLIENT DIRECTOR
Richard is a member of the leadership
team and heads up the TMT sector. He
has over eighteen years’ experience
working in COO and Transformation
Director roles to achieve significant
customer benefits.
Richard has worked in both private
and public sector and has been
accountable for considerable change in
TMT clients such as BT, EE and Sky, as
well as Financial Services and Central
Government.
Richard works across organisations from
Board to operations, and has a track
record in delivering positive, bottom
line outcomes.
Richard
Brackstone

10. “Moorhouse have been a pleasure to work with. We knew that we
would have to go through a tough change and it has been great
to work with people who understood what we were going to go
through and supported us on the journey”
Integration Director, Civica

11. For further information please contact:
Richard Brackstone – Client Director
+44 (0) 7788 553535
richardbrackstone@moorhouseconsulting.com
Dominic Tritton – Principal
+44 (0) 7813 063923
dominictritton@moorhouseconsulting.com