The document provides a resume for Dan Lee Ampere detailing his extensive work experience in business process outsourcing, customer service, sales, banking, legal administration, and logistics in Asia and the United States. It also lists his education in business administration, management, and computer skills. The resume demonstrates over 25 years of experience across multiple industries and roles.

1. D a n L e e A m p e r
018 Tennis Street
New Saint Francis Village
Cainta, Rizal 1900, Philippines
(0956) 133-6370
(02) 655-5304
danleeamper@yahoo.com
ASIA
THE BUSINESS PROCESS OUTSOURCING INDUSTRY, Manila (2 years total). Upon my return from the U.S.A. and as part of
a self-development plan, I participated as a Call Center Agent handling inbound or outbound sales, customer service, or
technical support.
CONVERGYS, Glorietta 5 Makati, as a Sales Associate. Completed its Culture & Communication, Product Training and
Embedding programs for 8 products distributed by the Guthy-Renker USA/Canada account (skin care & wellness --- Dr.
Perricone’s Cold Plasma, ProActiv & X-Out, Crepe Erase, Chaz Dean’s Wen Hair Care, IT Cosmetics, Meaningful Beauty,
Sheer Cover Studio, & Dr. Denese Skin Care). Inbound Sales/Upselling, Inquiries, Processing, General.
Swing/graveyard schedules.
PONDERA SERVICES / OWC, Ortigas Center, as an International Sales Representative. Completed its Product
Training program for 3 USA accounts -- Midwest Center for Stress, Anxiety & Depression, Inspiration Ministries, and
American Center for Law & Justice (Inbound & Outbound Sales/Upselling/Campaigns/Spikes, Inquiries, Processing &
Tracking, General). Graveyard schedule.
ALTA RESOURCES, Ortigas Center, as a seasonal Sales/Customer Service Representative. Completed its Product
Training and Embedding programs for Pacific Sunwear’s PacSun.com USA account (Handling Inquiries, Processing and
Tracking Orders, Sales/Upselling, Billing, Credits, Troubleshooting, General – phone calls, emails and live chats).
Inbound calls from & outbound calls to customers, store managers and bank card operations. Graveyard schedule.
SPi GLOBAL, Mandaluyong, as a project-based Customer Service/Sales Representative. Completed its Culture &
Communication, Product Training and Embedding programs for the Dish Network USA account (Satellite TV - Billing,
Credits, Sales/Upselling, Troubleshooting, General). Inbound calls from & outbound calls to customers, technicians and
bank card operations. Graveyard schedule.
BANK OF AMERICA, Asia Division (13 countries, with headquarters in San Francisco, Tokyo, Hong Kong, Singapore & Manila),
as a Bank Officer/Manager/Administrator (8 years) assigned to various positions at the country & regional levels
(consumer finance marketing & branch management, human resources & performance/rewards management,
recruitment/staffing, position/job evaluation, training & development, compensation, payroll & benefits administration,
automation of accounts receivable, company & branch planning, opening & administration).
Regional Human Resources Manager for BofA’s Southern & Southeast Asia Region (9 countries)
Division Training Officer for BofA’s Far East and Southern & Southeast Asia Regions (13 countries)
Division Systems Officer for BofA’s Asia Division Computer Services
Branch Head (Cebu) for BofA Finance Corporation Philippines
3-Member Branch Opening Team for BofA Finance Corporation Philippines
Assistant Vice President of Human Resources for BofA Finance Corporation Philippines
3-member Company Opening Team for BofA Finance Corporation Philippines (a start-up company)
CITIBANK, Asia Pacific Region (the Philippines, Guam and military banking facilities), as a Bank Officer/Manager (3 years)
assigned to various positions (customer service, new accounts, human resources management, recruitment/staffing,
position/job evaluation, compensation, payroll & benefits administration, training & development, staff/union relations).
Human Resources Manager of FNCB Finance Philippines (with branches in all major cities) (unionized)
Human Resources Manager of Citicorp Investment Corporation (a start-up company)
Pro Manager of Citibank Philippines (Juan Luna, Port Area and Cebu branches, and the Clark Air Base military banking
facility) (unionized) and Citibank’s Asia-Pacific Region

2. D a n L e e A m p e r Page 2
U.S.A.
ZIFFREN, BRITTENHAM, BRANCA, FISCHER, GILBERT-LURIE, STIFFELMAN & COOK LLP, Los Angeles, as a Legal/Client
Conflict/Data Administrator servicing 25 attorneys, 12 paralegals, 37 assistants, and corporate/film/television/music clients (6
years). Administered customized programs on client and attorney/paralegal/staff profiles, attorney/client conflicts, ethics, and
industry-wide and global contacts (components of the firm’s Enterprise Resource Planning and Human Capital Management
systems). Kept the integrity of databases covering over 5,000 contact and 2,000 client and conflict records. Trained new
staff and oriented regular staff. Reported conflicts of interest with current & prospective clients, and tracked and reporte d
their status until resolved. Investigated issues, reviewed files, resolved problems and reported results. Tracked and reported
equity investments in the business of its clients. Reviewed the trades and internet news for daily events in the industry, and
added or updated individual and corporate records on the client profile and contacts databases.
SONY PICTURES ENTERTAINMENT, Culver City, as a Corporate/Legal/Production Floater assigned to its theatrical,
television, home entertainment and cable network executives (from directors to presidents), producers and first executive
assistants (3 years). Performed legal assistant, personal assistant, executive assistant, production assistant, human resources
assistant, database maintenance or administrative duties for Business Affairs, Legal Affairs/Litigation, Creative Affairs, Music,
Marketing, Domestic & International Distribution, Studio Operations, Production, Human Resources and Corporate. Assigned to
the President of Sony Television Entertainment, President of Columbia-TriStar International Distribution, Executive Vice
President of the Sony Music Group, Senior Vice President for Operations of the Game Show Network, Senior Vice President for
Sony Home Entertainment, and other executives. Also worked for Columbia film producers (Rastar, Stonebridge and Icon).
Outside Sony, worked for executives of The Walt Disney Company, Warner Bros. and New World Entertainment (2 years).
HARMONY GOLD USA, Inc., Los Angeles, as a Contracts & Data Administrator for its Business & Legal Affairs and
Domestic & International Distribution (2 years). With paralegal and administrative responsibilities for development, production
and sales contracts, acquisitions (rights, availability, renewal), copyrights and trademarks. Drafted letters, contracts and
amendments. Drafted or updated contract abstracts. Developed or maintained databases. Interacted with talents and productio n
personnel, creative staff, outside legal and government staff, licensors and licensees.
STALEY CONTINENTAL, INC., Chicago & Los Angeles, as a Logistics Manager (a/k/a Operations Administrator) for its
Continental network (facilities, equipment and transportation) in the U.S.A. & Canada (2 years). Interfaced with over 100
distributors and suppliers. Coordinated conferences and meetings and co-monitored results, involving the identification of standard
warehouse and transportation equipment specifications and national suppliers, the development of national purchasing policies and
procedures, and the allocation of capital expenditures for over 20 sales and distribution centers. Co-planned and co-managed a 3-
day convention in Phoenix for over 300 executives and distributors/suppliers. Wrote reference manuals. Set up driver
administration procedures and monitored the legal qualification and performance status of over 1,000 drivers nationwide.
SIDELL ASSOCIATES, Los Angeles, as a Marketing/Operations Associate (2 years). Assisted the SA’s CEO in the
administration of his business interests and coordinated the requirements of his proposed business ventures in several fields.
Also performed human resource management services to SA’s clients. SA’s business ranged from restaurant
management (Josephina’s California Fresh, Bratskellar’s and Gino’s East of Chicago), commercial and residential real estate
investments, the manufacturing and retailing of Australian-designed garments and accessories (Olivia Newton-John’s Koala
Blue) and the marketing and management of its franchise operations, to the marketing of health care products.
EDUCATION
Basic Management, University of Hawaii and Bank of America, Manila
The Allen Management Program, Louis Allen Associates, San Francisco
Job Evaluation & Wage/Salary Administration, American Management Association, Boston
Labor Relations, Ateneo de Manila University, Manila
Human Resources Officers Conference, Bank of America, Tokyo
Trainers Workshops I, II &III, Bank of America, Manila, Singapore &Hong Kong
Influence Management and The Exceptional Manager, Forum Corporation, New York
Credit Management, Bank of America, Manila
Financial Analysis, Bank of America &University of the Philippines, Manila
Systematic Selling, Bank of America, San Francisco
Bachelor of Business Administration, University of the East, Manila
High School and Elementary, Malate Catholic School, Manila
COMPUTER SKILLS
Multitasking, word processing, spreadsheet, database applications (including SAP SE, Oracle’s PeopleSoft and MYSQL
suites), presentation, scheduling, file, phone book and information management, operating system, web browsers and
search engines, text typing, ten-key typing