Amith Xavier is seeking an opportunity to enhance his personal and professional values. He has over 8 years of experience in credit control, collections, and customer relationship management. His most recent role was with Travel Tours Pvt Ltd from 2011 to 2016 where he was responsible for credit control, collections, client relations, and analysis. Prior to that, he worked at Genpact from 2008 to 2010 as an accounts receivable credit collection executive where he achieved collection targets and drove improvements. He is proficient in MS Office, Oracle, and other systems.

1. Resume
Amith Xavier.c
#463 near St Ignatius church
Begur post Bangalore-560068
PH: 9986533061
9880250745
E-mail ID: amithxavier@yahoo.co.in
OBJECTIVE
Seeking for a better opportunity to enhance my personal and professional values.
EDUCATIONAL QUALIFICATIONS
Public Relations – PG diploma (Bharatiya Vidhya Bhavan) 2013
* B.Com - St. Joseph's College of Commerce (Bangalore University) with 57.56%. Cleared in
2007
* 2nd PUC - St Joseph's Pre University college Bangalore with 69.83%. Cleared in 2004
[commerce]
* SSLC - St.Patrick,s Boys High School, Bangalore with 59.52 Cleared in 2002.
TECHNICAL SKILLS
Office Application : MS Office and ERP Oracle 11i, Intram Gazebo.
PROFESSIONAL EXPERIENCE
Travel Tours Pvt Ltd since 1977.( Travel and Tourism Industry) 700 cr annual turnover
Jan 2011 till Aug 2016
Handling entire credit control and collections across PAN India
Working closely with internal and external contacts
Handling PR relations, servicing clients requirements, corporates ( Walk In ).
Responsible to take decisions on customers to place them on credit hold
Analysis on improvements on collections on weekly basis, based on MIS reports
Getting management team to involve on clients who are delaying payments.
Discussions on invoice level on disputed file, 60 + ageing, drawing plans to meet the targets for
cash out flow commitments on a weekly basis.
Raising receipts,account reconciliation, knocking off invoices/ cash application
Meeting clients
KYC, Contracts, services level discussions, drawing service feedbacks from client

2. Delegation of works to the team members and to make sure the responsibilities accomplished by
the team, submission of invoices, follow up on outstanding amount.
Driving collections, sending balance confirmations on a quarterly basis, write off, write back,
passing financial credit memo, debit memo, discount entries, commission entries in ERP.
Holding meetings , with team, billing, payable, reconciliations, with clients, management
Generating the profitability reports on accounts on a monthly basis on tickets issued, visa, hotel.
Weekly collections discussions on ageing file
Visiting branches, if really required,
Insisting clients to process payments with bank transfer modes, to avoid the cheque in transit
time.
Monitoring Daily cash reports, at branch level,
Daily log into online bank account , to find out availability of funds, cheque in hands, bank
payments, daily cash reports, books and bank reconciliation, advance from customers , transfer
of receipts to the right accounts.
Planning payments, planning collections, enforcing clients to make payments based on their
terms set by the agreements.
Knocking off invoices for the remittances received
Contracts and agreements renewals, finalizing commercials by getting approvals from finance
team.
Client service management, in terms getting feed backs from front end desk
Conference meetings with management
Handled packages for clients – domestic Goa, well familiar with IATA codes domestic and
international, comparing cost analysis of different vendors say, make my trip, go ibibo, riya
travels ,.akbar.
Handled clients like TITAN, ING Vysya Bank, INdegene, Triveni Turbine, GE Triveni,
Pragathi Automation, Mahindra Reva, Trelleborg Sealing solutions.
Century real estate , Brigade enterprises , Nitesh estates,
Meeting quality with professional approach with clients
Creditors reconciliation, vendor form registrations, releasing supplier payments, bargaining
credit terms with suppliers, closing off final pricing specifications and supplier agreements
renewals
Well versed with travel requirements , LCC carriers and full fledged clients, advising itinerary to
clients.
Weekly deriving plans to make scheduled funds managing remittances inward and outward.
Genpact : Feb-19-2008 to Dec-09-2010 ( Client – GE Transportation)
Industry Type - Manufacturing Sector
Designation: AR -- Credit Collection executive and cash applicator
Work Profile:
* Creating past due file and 30 + file , Calling clients to drive collections.
* Managing calls with AP dept and various b/s depts for obtaining payment status on the past
due invoices.
* Scheduling weekly meeting with CSR, account manager and FMP on B/S file.
* Sending master sheets to every customer focusing on past due , credit memo resolution and

3. coming due invoices
* Scheduling weekly team meetings, discussing on various improvements and meeting client's
specifications.
* Meeting targets quarterly > 8
* Creating PO file by coding invoices disputed in oracle and sending it concerned team for
resolution.
* Strictly following SOP on escalation matrix which is the most important activity by AR
representative.
* Research on old credits (RMA, overpayment, duplicate payment,) validating and finally
obtaining confirmation from customer for the refund.
* Had driven B/S improvements (Award from master black belt for driving bank fees).
* Logging in to carrier websites for pulling POD documents.
* Engaging with CSR , Account manager , Collections supervisor for actively responsible to
resolve the past due,
* Creating Credit copy re bill and resending the invoices via fax, email etc.
* Maintaining master sheet for every customer.
* Conducting fun activities every Friday in the team actively involved with PSCS team in
organizing events.
* Attaching documents emails , remittance detail , fax statements from customer in Oracle
* Was calling AP supervisor and Finance controller on no response customer.
* Recommending customer on shipment hold, on customers having cash flow issue and letting
collection manager and finance team. ( So they can decide whether to do business)
* Pulling receipt analysis report on customers for the status of Average days late of payment.
* Pulling credit memo snap shot report and was providing credit status of customer for third
party vendors.
* Constantly achieved 85% + of collection efficiency.
* I was sending Potential past due report every quarter to the team so that collector could provide
the status on theirs expected payment for the quarter.
* Sending collection fore casting report every quarter to the team and CC,d SDL, Senior
manager (MBB) , AR supervisor,
* Engaging on weekly calls with clients for the discussion on customer status and to obtain
necessary suggestions for the improvements of accounts.
* I was backing colleague's accounts and scheduling meeting on her absence.
*Providing suggestions for the improvement of customer mode of payment as well as
understanding customer payment cycle. (Wire, EFT, ACH, Credit card, Checks).
* Strictly adhering towards collections Standard Operating procedures (SOP).
* I was trained on cash application for the potential back up for the team.
* Calling purchasing dept (Buyer), quality dept, finance dept to find out approval status of past
due invoice.
* Contacting internal employees for supporting activities.
* Sending an email to finance team for obtaining approval on adjustments , CCR , short
payments , refund etc
* Updating cash projection file during quarter closing
* Validating payment terms on customer and escalating to account manager if they are not
adhering

4. Cash Application profile (Potential back up)
* Posting batches in the system and clearing the errors (pushing cash into the system)
* Creating manual receipts
* Logging into PNC website and Wachovia website for pulling check details, remittance and
wire details.
* Contacting bank authority to find out on various issues , like duplicate payment , customer
name etc
* Applying cash into the system as per the remittance detail.
* Sending email to ESG team for wire payment details.
* Sending email to collectors for obtaining invoice details on wire payment for application
* Logging into web cash details for creating manual receipts in Oracle and also looking for cash
information received on a day.
* Attaching remittance detail in oracle on receipt for the short payment.
* Sending correspondence detail to collectors
* Pulling total cash report in system and reconciling with daily cash report
* Creating debit memo and credit memo
* Internal billing system, (IBS transaction)
* Updating status on unidentified, unapplied in oracle.
* Adhering towards cash application SOP.
* Sending email to concerned people for adjustments (bank fee, short payment).
Acheivements
Has proven tracks to meet the goals of company
Improved payments on timely basis with debtors
Recognized by management and Founder, as an efficient employee.
Has received appreciation emails from CFO for the continuous progress of the team and process.
Hobbies
Swimming, Cycling, bike riding during weekends, Yoga, spending time with like minded people,
social activities, reading books.

5. PERSONAL DETAILS
Date of Birth : 03-May-1986
Father Name : I.Chinnappa
Marital Status : Married
Nationality : Indian
Languages Known : English, Kannada, Hindi, Telgu and Tamil
Reference : 1 Prof .Augustine Amaldass(9845844319)
2-Thomas.A Uncle (9880250745)
Declaration
I hereby declare that the above written information is true to the best of my knowledge and
belief.
Place: Bangalore
Date:
Amith Xavier.c