American Express

1. Introduction
American Express Company (NYSE: AXP) or AmEx, is an American multinational financial
services corporation headquartered in Three World Financial Center, Manhattan, New York City,
New York, United States. Founded in 1850, it is one of the 30 components of the Dow Jones
Industrial Average. The company is best known for its credit card, charge card, and traveler's
cheque businesses. Amex cards account for approximately 24% of the total dollar volume of
credit card transactions in the US, the highest of any card issuer.[5][6]
BusinessWeek and Interbrand ranked American Express as the 22nd most valuable brand in the
world, estimating the brand to be worth US$14.97 billion.[7] Fortune listed Amex as one of the
top 20 Most Admired Companies in the World.[8]
The company's mascot, adopted in 1958, is a Roman gladiator or Centurion[9] whose image
appears on the company's travelers' cheques and charge cards.
Each day, American Express makes it easier, safer and more rewarding for
consumers and businesses to purchase the things they need
and for merchants to sell their goods and services. An engine of commerce,
American Express provides innovative payment, travel and expense management solutions for
individuals and businesses of all sizes. Most of all, we help our customers realize their dreams
and aspirations through industry-leading benefits, access to unique experiences, business-
building insights, and global customer care. We enable our customers to do more and achieve
more.
At American Express, We:
are the world's largest card issuer by purchase volume

2. process millions of transactions daily as the premium network for high-spending
cardmembers
help small business owners succeed by delivering purchasing power, flexibility and
financial control
provide commercial payment tools and expertise that help companies control their
spending and save billions of dollars
offer marketing and information management insights that help merchants build their
businesses
are customer loyalty experts with industry-leading rewards programs and platforms
operate the world’s largest travel network serving consumers and businesses
are recognized as the most innovative company in our industries
are dedicated to serving our customers, 24/7, around the world
human resource department
Be one of the people in the people business.
American Express is an equal opportunity employer.
Yes, we’re first and foremost a service business. But it’s people who make everything we do
possible. As you can well imagine, bringing talent into our organization – and keeping it here –
is top priority. And as part of the Human Resources team, you’ll help deliver and evolve an
employee experience that finds, motivates and retains the best and brightest.
Working here, you’ll be a guardian of the American Express corporate culture; a champion for
diversity and inclusion; and an advocate for what’s just, fair and legal. At times you may
function as an advisor on sensitive and confidential issues, or as an expert on compliance and
HR-related matters. Most of all, you’ll help make sure Human Resources balances the needs of
the business and its people – and adds specific and tangible value to our company.
―I have received the support of my team and leaders in undertaking a Master’s degree in
Occupational Psychology, building my theoretical knowledge whilst gaining key practical
learnings on the job.‖
—
Fact:

3. Our Values
Our Blue Box Values reflect who we are and what we stand for as a company.
Customer Commitment
We develop relationships that make a positive difference in our customers' lives.
Quality
We provide outstanding products and unsurpassed service that, together, deliver premium value
to our customers.

4. Integrity
We uphold the highest standards of integrity in all of our actions.
Teamwork
We work together, across boundaries, to meet the needs of our customers and to help the
company win.
Respect for People
We value our people, encourage their development and reward their performance.
Good Citizenship
We are good citizens in the communities in which we live and work.
A Will to Win
We exhibit a strong will to win in the marketplace and in every aspect of our business.
Personal Accountability
We are personally accountable for delivering on our commitments.
Vision :
We work hard every day to make American express the world most respected service brand.
Living up to our values is our first priority. These three operating principles also
guide our daily actions:
Offer superior value propositions to all of our customers
We aim to provide products, services, benefits and rewards that deliver more value than any
competitor.

5. Operate with
best-in-class economics
We focus on managing our business as efficiently as possible to continually improve the quality
of our service and invest in growth.
Support the American Express brand
American Express has one of the world’s most trusted brands. We strive to always provide the
world-class service and personal recognition that our customers expect from us.
What’s makes unique
Unlike other card issuers, we earn most of our revenues from card member spending and the
business we drive to merchants rather than from lending fees and revolving credit balances. Our
spend-centric model; lower reliance on lending; and broad portfolio of products and services for
consumers and B2B customers position us to earn attractive returns.
We have the best customer base of any payments company. On average, our card members spend
about four times more than those of MasterCard and three-and-a-half times more than Visa. And
we have the highest credit quality among major card issuers. We earn the loyalty of our high-
spending customers by providing them with industry-leading products, services, rewards and
benefits.
Our ability to capture, analyze and gain insights from the billions of transactions that flow
through our network enables us to create value for consumers, merchants and business
customers. With this information, which we strictly guard, we craft relevant and valuable offers
for card members, help our merchant partners attract customers, and identify ways for businesses
to control expenses and manage payments.
A global leader in customer service, we strive to understand our customers, treat them with
respect, and go the extra mile to help them. This commitment has earned us five consecutive J.D.
Power and Associates awards for highest customer satisfaction among credit card companies, as
well as many other honors for distinguished service worldwide.
American Express has one of the world’s most trusted and powerful brands. Our name stands for
security, service and personal recognition. This reputation attracts customers and business
partners, inspires our employees, and is valued by investors. Forged over 160 years of doing
business, our brand continues to set us apart from the competition.
There’s a reason why we call our customers cardmembers. We treat them as members of a
special community of people who strive to achieve and live life to the fullest. Our cardmembers
value the personal recognition they receive from American Express, from the Member Since date
on their cards to the care they receive wherever they are, whenever they need us.

6. Training and development
Exploring and expanding your potential.
A career is a journey with infinite beginnings to explore. Some people have a definite direction;
others are completely open to what may come. But no matter where you are on your journey, it’s
always great to have support.
Join the team at American Express, and you can open the door to a whole new world of
opportunity. And to help you navigate, you’ll map out a career plan. This guide for your
professional future is a long-term work in progress. And to help, your team leader will meet with
you regularly to provide inspiration, coaching and feedback.
Additional training opportunities are also available in the form of classroom activities or self-
paced courses. You might take classes in leadership, diversity, change management, or
management in general. And we offer many other types of classes to expand your mind, as well
as your skills.
Are you ready to make the most of your personal potential? And do you share our passion to
serve customers? Consider a career with American Express. It’s an opportunity to make all of
life more extraordinary.
―Every employee has a development plan, which gives them the opportunity to map out what
they want to achieve, how they want to get there and importantly, what support they need to do
it.‖
—
Culture :
What else can we do for you? We’re happy to help.
As a company whose primary mission is to take care of customers, American Express has
created a culture with service at its core. We dedicate extensive resources and effort to satisfying
and surprising customers with thoughtful, creative and personalized solutions. You’ll find the
same level of personal attention, respect and support for our people as well.
We place great importance on doing what is right, what is best and what is innovative. Our
organization has held true to these beliefs for 160 years. They’re a source of passion and
immense pride. And we continue seeking people to champion these values and beliefs as we
grow.
Keep exploring our website – there’s more to discover.

7. ―There’s no one who’s too big to serve, no idea that’s too small to hear.‖
Career worldwide
It’s exciting to see an organization grow. And it definitely takes the effort of every talented
individual involved to make a global company like American Express successful. That’s where
you can help. No matter where they happen to work, American Express people are bringing new
levels of service, caring and excellence to customers around the world. And when a great team
works together towards a common goal, extraordinary things happen. Be a part of it.
If you share our passion for service and excellence, American Express has a whole world of
opportunity for you. Are we speaking your language? Explore the possibilities across the regions
and consider a life that’s more extraordinary.
Career : All kinds of possibilities for all types of people.
One of the great things about being a global, diversified company is that we can offer many
different avenues of opportunity to career seekers. Use this site to explore the best fit for your
skills and interests. Choose a functional area below to get you started.
Client Management & Sales
Consulting
Customer Care
Finance
Human Resources
Marketing
Operations
Risk Management
Technologies
―The job that you are hired to do is not the job that you will do forever. There is plenty of
opportunity across the company.‖
— Lisa, United States
Awards

8. We work hard to excel. And others are taking notice.
American Express is recognized the world over as a great place to work.
In Europe, The Sunday Times ranks us as one of the ―Top 20 Best Big Companies to Work for.‖
In Asia, the JMA Management Review ranks us as one of the ―Best Companies to Work for in
Japan,‖ and the Economic Times says we are one of ―India's Best Companies to Work for.‖
In the Americas, Fortune magazine counts us as one of, ―The Best Companies to Work For,‖
―America's Most Admired Companies‖ and a ―Top Global Company for Leaders.‖
And when your people are satisfied, your customers take notice. Across the globe, we’ve been
recognized for our unparalleled commitment to service by JD Power and Associates -- for five
consecutive years -- and the International Customer Management Institute. Happy employees
equal happy customers – and everybody wins!
―We certainly care about our people. We value teamwork. We value collaboration. And they are
keys to success.‖
— Alex, United States
Benefit
Being extraordinary has many great benefits.
To be your best at work, you need to know that your health, your finances, your loved ones and
your future are all in good hands. We want you to have that peace of mind.
At American Express, our benefits include flexible, customizable options that are competitive in
our local markets. They include opportunities to learn new skills, enhance existing ones or just
make life a little easier.
As an organization, we have a passion for taking care of people. Our people are just as important
as the customers they serve, and our benefits reflect this.
Keep exploring this site and discover a life that’s more extraordinary.
―As a single parent, I cannot imagine a better place to work. I can manage both my career and
attend to the needs of my daughter.‖
— Sylvia, United States
Diversity

9. You’re different. That’s what we love about you.
The world’s a big place, filled with big ideas and amazing people. And we want the best of them
here at American Express.
What does that mean for you? It means we value who you are and your unique set of
experiences. We believe the opportunity to be yourself is our opportunity, too. It helps us to be a
more effective, stronger and well-rounded organization.
Diversity and inclusion are prized at every level of the company. They help us find the most
talented people and allow us to understand the nuances of different markets and cultures. And
they make our brand vital, enduring and ever-evolving.
To raise awareness and reinforce the effort, American Express offers supportive Employee
Networks and ongoing Diversity Events to all of its people. And our achievements have been
recognized by organizations like DiversityInc and Working Mother magazine in the United
States, the Stonewall Equity Index in Europe, and the JMA Management Review in Asia, just to
name a few.
Yes, we will always be interested in where you came from, but we’re even more excited about
where you’re going. Get there with us.
Keep exploring our site and discover more of what we have to offer.
―I feel really lucky to work with such a diverse group of talented and fun people from around the
globe
Leadership
Help us innovate to transform tomorrow.
Sometimes change happens because one person transforms the way others think. This person has
the passion, dedication and influence to move others to action. This person is a leader. You can
be one, too.
American Express takes leadership very seriously – and we see potential leaders at every level
and in every role in our company. We offer training programs that enable you to manage projects
better, inspire coworkers and customers to action, and reinforce everything American Express
stands for. You might even use your newfound skills to help build more leaders among local
nonprofits. In fact, American Express created a special program to ensure a stronger future for
that area of business.
Perhaps you’re an innovative thinker with a drive to make things happen. Maybe you look past
limits to consider the global perspective. You might possess a rational business sense, as well as
a passion for giving. If these apply, then so should you. Join American Express and help make
the world a little more extraordinary.

10. ―You’ll meet really, really phenomenal leaders, charismatic leaders, all committed to one thing –
making sure that you are successful.‖
— Andre, United States
Social responsibility
Doing our part to create a better world.
―It’s not all about work. There are opportunities for you to get involved across the board, both
internally and externally‖
Responsibility to employees. Our founders knew that loyal customers go hand-in-hand with a
productive and satisfied workforce. Today, our focus on attracting talented people of all
backgrounds and keeping them engaged throughout their careers is one of the many reasons
American Express is consistently recognized around the world as one of the best places to work.
Philanthrophy:
Our newest area of focus is developing emerging nonprofit leaders. The American Express
Nonprofit Leadership Academy, launched in 2008, helps fill a need created by a growing deficit
of leadership talent in the nonprofit sector. Emerging leaders from community, environmental,
international relief and cultural organizations come together for a week of training focused on
building the personal, business and leadership skills needed to run and lead a successful
nonprofit organization. American Express executives conduct sessions about career
development, business strategy, brand management and marketing.