1. Job Profile
Date Printed: 19 February 2016 Page 1 of 4
1. JOB DETAILS
Job Title AMC Representative Grade
Discipline Airport Management Sub-Discipline Operations
Catalogue Code
Date last
reviewed
1 December 2015 Author EOH HCS/ACSA
1.1 Career Path
Job Title Future Jobs
AMC Representative
2. OUTPUT PROFILE
1.2 Purpose
To proactively identify and respond to events relating to operation to ensure delays and impact on the wider airport community are
minimized.
1.3 Problem Solving
Problems are complex and open ended - the best solution can only be known with hindsight
1.4 Planning Cycle Short term (less than 6 months)
1.5 Impact of decision
making
1 day
2.5 Influence
Who is the position required to influence?
Tick the
applicable box
Is expected to come up with suggestions on improved practices x
Influences or changes specific administrative or operational practices in a team, section or department x
Influences or changes broad practices or policies affecting other areas of the business x
Is required to convey information to others outside of own work area but inside organisation x
Is required to convey information to others outside of own organization x
Is required to persuade individuals inside the organisation x
Is required to negotiate with individuals inside of the organisation x
Is required to negotiate with individuals outside of the organisation x
2.6 Reports
Allocation 21-50 staff
Coordination 21-50 staff
Supervision 1-5 staff
Direct Management None
Leadership through others None

2. Job Profile
Date Printed: 19 February 2016 Page 2 of 4
2.7 Communication
Type of communication
Employee needs
to understand
Employee needs
to carry out
Written company policy documents x x
Detailed technical and/or functional instructions or queries x x
Current legislation affecting the job holder's area of responsibility x x
Factual reports on aspects of the business x x
Routine communication in connection with instructions, requests or normal work tasks x x
Routine communication with customers or clients x x
Communication around escalated or difficult queries with customers or clients x x
Detailed verbal or written instructions or requests to employees or contractors x x
Detailed e-mail, fax or mail correspondence x x
2.8 Job Outputs
Key Performance Area Performance Outputs
Operations
Develop, implement, monitor and review airside procedures and working instructions.
Verify and update procedures for continuous improvement.
Ensure daily operational plans are completed, review quality, critical information is communicated,
and according to agreed standards. Modify plan to ensure minimal disruptions to operation
Ensuring daily functional operational planning schedules are available.
Attend and contribute to AMC meetings, provide a comprehensive end of shift handover to next
AMC Representative.
Publish the withdrawing and resuming of infrastructure and services in normal operations, and
ensure that the impact is clearly communicated to all departments.
Event Management
Monitor relevant systems to detect events that may cause delays to the PBA process across the
airport as a whole and communicate with other AMC representatives to ensure that any events
arising in other functional areas are understood and communicated.
Interact with other AMC representatives to facilitate CDM and offer advice or information in
implementing decisions for event action and minimising the impact of delays.
Analyse any event from Airside in order to determine which AMC representatives to inform.
Capacity Management
Make decisions on behalf of the functional area when deviations occur.
Management of real time capacity for exceptional circumstances (events/weather related).
Information Management
Facilitate efficient communication across functions for all AMC related processes including
information dissemination.
Ensure that the Notification of works on airside to internal and external stakeholders is accurately
communicated and that impact is mitigated.
Participate in cross functional/ organisational communication including information sharing to the
AMC in order to manage and analyse events effectively.
Reporting
Compile reports and indicate deviations on published procedures and regulations.
Produce monthly management reports through the analysis and trending of operational activities
and data to provide business intelligence for decision making.
Report on specific safety hazards that could affect airside operations.
Review manual events and associated comments, trends and support AMC Manager and AMC Duty
Manager in preparing information, compile end of shift report, review daily operational report.
Compliance, risk and safety
Management
Monitor and ensure compliance to all relevant legislation and regulations in carrying out day to day
airside operations.

3. Job Profile
Date Printed: 19 February 2016 Page 3 of 4
2.8 Job Outputs
Key Performance Area Performance Outputs
Identify and manage Company’s risk exposure through the effectiveness of AMS products and
implement risk control measures to minimise the Company’s liability.
Resource Management
Conduct trial and simulations as well as techniques to optimise assets.
Monitor airside service providers performance through engaging and supporting the service
providers in the AMC to achieve and exceed agreed service levels in adherence to the airside
contractual agreements.
Plan and monitor construction and maintenance operations that could impact aircraft operations.
3. REQUIREMENTS PROFILE
3.1 Qualifications
Type Area NQF Level Importance
Diploma
Transportation/ Logistics/ Aviation/
Industrial Engineering
Essential
3.2 Professional Status
Accreditations Not applicable
Registrations Not applicable
Legal Appointments Not applicable
Memberships Not applicable
3.1 Experience
Process/Place/Area Involvement Period Importance
Aviation Operational 3 years Essential
3.2 Skill level
Technical, specialist or analytical skills acquired through tertiary education or the equivalent
experience
3.3 Job training/
familiarisation time
Up to three months
3.3 Competencies
Type Description Proficiency Level
Computer Literacy MS Office Intermediate
Behavioural Competencies
Problem solving
Planning/organising
Attention to detail
Decisive
Coping with pressure
Functional / Technical Competencies
Airport systems and operations Advanced knowledge
Abreast with new/emerging operational processes /systems
Aviation and airport regulations/ legislation Knowledge
Civil aviation Knowledge
Emergency systems Knowledge
Airspace/capacity management Basic understanding

4. Job Profile
Date Printed: 19 February 2016 Page 4 of 4
3.3 Competencies
Type Description Proficiency Level
Communication
Analytical
4. APPROVAL
Name Signature Date
Grading Committee
Representative
ACSA VALUES
Insert ACSA values here –part of template (must be populated automatically)
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees. It is not
designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of
employees assigned to this job.