Amazon Connectを（ちょっと）試してみた

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The document discusses testing out Amazon Connect, a cloud-based contact center platform. It goes through the initial setup process and configures domains, administrators, phone numbers, and data locations. It then explores adding phone numbers from Japan and the United States, making and receiving calls, and creating call flows. The document finds that while direct phone numbers cannot be added from Japan, toll-free numbers can. It concludes that Amazon Connect makes it easy to set up a call center and allows for multiple phone numbers, IVR selections, and routing calls to appropriate agents based on analysis of caller voices or responses.

Technology

Amazon Connectを
（ちょっと）試してみた
LT 2017年11月
株式会社サーバーワークス前田

まとめ
53
Amazon Connectはコールセンタを手軽に構築できるすごいやつ
電話番号を複数持てて窓口を分けられる
着電の際にIVRでき、選択肢で窓口を分けたり、ユーザーの声をLexに食わ
せてテキスト化してLambdaで解析して…とかできそう（受付時のユーザー
認証自動化）
受けるエージェントを振り分けできるので、「この問合せはいきなりL2」と
かできる。L1からL2へエスカレーションもできる

当社の髙田が2018年11月1日開催の「福岡ゆるっとIT交流会」登壇した際の資料です。 ※免責事項本書の情報・資料の記載には注意を払っておりますが、記載された情報の内容が正確であるか、更新時期が適切かどうかなどについて一切保証するものではありません。また、記載された情報またはその誤りなど、本書記載の情報に関連して生じた損害または障害などに関しては、その理由の如何に関わらず、またその損害等が直接的か間接的かを問わず、一切責任を負うものではありません。

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2018/07/20 サーバーワークスLT大会 ※免責事項本書の情報・資料の記載には注意を払っておりますが、記載された情報の内容が正確であるか、更新時期が適切かどうかなどについて一切保証するものではありません。また、記載された情報またはその誤りなど、本書記載の情報に関連して生じた損害または障害などに関しては、その理由の如何に関わらず、またその損害等が直接的か間接的かを問わず、一切責任を負うものではありません。

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