Continuity of Operations for Emergency Service Providers

2. CONTINUITY
Of
OPERATIONS
Are you Ready?
EMSAC Conference Session #23
Friday 5-NOV 2010
Andy Amalfitano www.AmalfiCORE.com

3. 3©AmalfiCORE, LLC Photos courtesy of Augusta Chronicle. Retrieved 11-1-10: http://chronicle.augusta.com/stories/2009/04/14/met_520351.shtml

4. 4©AmalfiCORE, LLC
“Es$mates from damage in area s$ll
incomplete” [1]
Tornadoes:
Storm destroys fire sta3on and apparatus
Result:
No service, mutual aid in affect
Chief es$mates dept will s$ll only be at 80% service in
3‐6 months
[1] Staff Writers, (Apr 2009). Augusta Chronicle. Retrieved 11-23-10: http://chronicle.augusta.com/stories/2009/04/14/met_520351.shtml

5. 5©AmalfiCORE, LLC
• Ambulance ___
• Fire‐Rescue ___
• Govt. Agency___
• Hospital ___
• Supplier ___
• Other ___

6. 6©AmalfiCORE, LLC
 _____________________________________
 _____________________________________
 _____________________________________
 _____________________________________
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 _____________________________________

7. 7©AmalfiCORE, LLC
 Introduc$on
 Objec$ves
 Key Take‐Aways
 What is COOP? Why Bother? Value of COOP
 Create a COOP Plan
 Step‐1: Buy In
 Step‐2: Manage the Project – COOP Process
 Step‐3: Iden$fy the People, Essen$al Func$ons, Impacts
 Step‐4: Hazard Assessment
 Step‐5: Iden$fy the Data
 Step‐6: Facili$es & Equipment
 Step‐7: Valida$ng the Plan
 Follow Up
 Lessons Learned
 Other COOP Topics
 Direc$ves
 Resources and Training

8. 8©AmalfiCORE, LLC
OBJECTIVES

9. 9©AmalfiCORE, LLC
OBJECTIVES
At the end of this session, you will be:
1‐ Familiar with Con$nuity Plans, Tools,
and Methods,
2‐ Convinced to consider crea$ng a COOP
plan for your agency, 
3‐ Able to apply Ac$vity $ps to start
your COOP

10. 10©AmalfiCORE, LLC
“Plans are useless,
Planning is essential”
Dwight D. Eisenhower

11. 11
©AmalfiCORE, LLC
I. READINESS
II.
ACTIVATION
III. CONTINUITY
IV.
RECONSTITUTION
INCIDENT 12 hrs. 30 days
Prepare & Plan Crisis Occurs, Continues until mitigated
Trigger COOP
12 hrs – 30 days, or until normal resumption
Recovery, Mitigation, Termination

12. 12
©AmalfiCORE, LLC
I. READINESS
II.
ACTIVATION
III. CONTINUITY
IV.
RECONSTITUTION
INCIDENT 12 hrs. 30 days
Prepare & Plan Crisis Occurs, Continues until mitigated
Trigger COOP
12 hrs – 30 days, or until normal resumption
Recovery, Mitigation,
Termination

13. 13©AmalfiCORE, LLC
“City of Atlanta Inves$gates Personal Data
Security Breach Affec$ng Some Atlanta Fire
‐Rescue Department Employees” [2]
Security breach:
Personal data belonging to current and former Department of
Fire and Rescue employees exposed
Result:
City incurred costs ‐ inves3ga3on into the breach, human
resources 3me to manage employee reac3ons, offering free
fraud and iden3ty monitoring to each affected employee
[2] City of Atlanta. (2010). Retrieved 9-23-10: http://www.atlantaga.gov/media/nr_afrdsecurity_040910.aspx

14. 14©AmalfiCORE, LLC
KEY TAKE‐AWAYS

15. ©AmalfiCORE, LLC 15©AmalfiCORE, LLC
1. COOP plan helps us continue our essential
functions during a crisis or disaster
2. Build Awareness, Know Your Resources, Learn
3. COOP is a Project, manage it as such
4. Free Templates / Buy S/W / Consultant, mix?

16. ©AmalfiCORE, LLC 16©AmalfiCORE, LLC
5. Key Elements of Successful COOP
Project
 Get their Attention and build awareness
 Be organized, use a process
 Find your best resources
 Choose a method and tools
 Validate: Train, Test, Exercise

17. ©AmalfiCORE, LLC 17©AmalfiCORE, LLC
WHAT IS COOP?
WHY BOTHER?
VALUE OF COOP

18. ©AmalfiCORE, LLC 18©AmalfiCORE, LLC
?

19. 19©AmalfiCORE, LLC
Con$nuity
Of
Opera$ons
Plan
Viable plan
of procedures and
capabilities
to continue and sustain
essential functions
during an emergency,
crisis, or disaster
for up to 30 days

20. 20©AmalfiCORE, LLC
 ____________________________________
 ____________________________________
 ____________________________________
 ____________________________________

21. 21©AmalfiCORE, LLC
Why most fire/rescue agencies
either will not,
cannot, or
don't want to…
Be Prepared!

22. 22©AmalfiCORE, LLC
 “We frankly can't be bothered, the likelihood
is just too small”
 "If it does happen, it won't happen to us"
 "If it does happen to us, it won't be too bad"
 "If it happens to us and it's bad there is
nothing we can do to stop it”

23. 23©AmalfiCORE, LLC
• 38% ‐ We simply would rather not think about what
would happen in a crisis.
• 44% ‐ We don’t believe in worrying about things that
may or may not happen in the future.
• "25‐40% of businesses that undergo a major disaster
event, do not re‐open, and of those that do re‐open,
over 25% do not survive past 2 years” [3]
[3] Source: US Dept of Labor –SBA]

24. 24©AmalfiCORE, LLC [4] Source: OHSA, http://www.werp.uwex.edu/eap.cfm
 Moral Responsibility:
 Compliance:
 Financial Recovery:
 Reduce Exposure:
 Reduce Insurance:
 Helps fulfill moral responsibility to
protect employees, the community and
the environment.
 Facilitates compliance with regulatory
requirements of Federal, State and local
agencies.
 Enhances ability to recover from
financial losses, regulatory fines, loss of
market share, damages to equipment or
products or business interrup3on.
 Reduce exposure to civil or criminal
liability. Enhances image and credibility
with employees, customers, suppliers
and the community.
 May reduce your insurance premiums

25. 25©AmalfiCORE, LLC
___
___
___
___
___
___
___
___
___
___
 Con$nue Opera$ons, Service
 Moral Responsibility
 Compliance with Regula$ons
 Financial Recovery
 Reduce Exposure
 Increase Reputa$on
 Reduce Insurance
 Manage Risk
 Save Lives, Property
 Ensure Value to Ci$zens

26. ©AmalfiCORE, LLC 26©AmalfiCORE, LLC

27. ©AmalfiCORE, LLC 27©AmalfiCORE, LLC
5‐ Plan exists, tested, ready!
4‐ Plan exists, will
exercise
3‐ Crea$ng Plan
2‐ Maybe
1‐ COOP?

28. 28©AmalfiCORE, LLC
“Fire Sta$on Catches Fire”[5]
Small Kitchen Fire:
Fire caused by cooking le` on stove; Fire damage
confined to kitchen cabinets and hood above range.
Result:
Smoke damage; dormitory and second floor
uninhabitable. Fire engine and ladder truck relocated
to nearby sta3ons. Claim: no effect on response
3mes.
[5] South Carolina Fire Service, (2010). Retrieved 9‐23‐10: hgp://sconfire.com/2010/09/22/fire‐sta3on‐catches‐fire/

29. 29©AmalfiCORE, LLC
Crash Course
on how to
CREATE A COOP PLAN

30. 30©AmalfiCORE, LLC
STEP‐1
GET BUY IN

31. ©AmalfiCORE, LLC
Challenges ‐1: Project Ini$a$on
31
Apen$on
Buy‐In
Funding
Pitch
What‐Ifs
Percep3ons
Awareness
Purpose
Goals
Terminology

32. ©AmalfiCORE, LLC
How will you get their ATTENTION?
32
 No scare tac3cs
 Presiden3al Direc3ves
 It’s Just ‘Good Business’
 Neighboring OEMs
 Present a Project Plan
 Get a Sponsor
 Shared Funding

33. ©AmalfiCORE, LLC
PITCH: Closer to Home: What If ?
 Recent Events
 Confla3on– sequen3al
 Confluence– simultaneous
 Pandemic
 Expected Outcomes, Benefits
 Timeline and Costs
 It’s More than Mutual Aid
33

34. ©AmalfiCORE, LLC
AWARENESS: Bring It To Them
 Take a Class FEMA, Online
 Purpose Be prepared for disaster
 Scope Con3nue essen3al func3ons
 Terminology Keywords and phrases
 Process steps Keep It simple
 Examples Share, published plans
 Realism Likelihood of occurrence
3
4

35. ©AmalfiCORE, LLC 35©AmalfiCORE, LLC
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 _____________________________________
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 _____________________________________
 _____________________________________

36. 36©AmalfiCORE, LLC
“Detroit Firehouse Burned Because of
Firefighter's Late Night Bible Study”[6]
Towel on Heater Burns Sta3on:
Firefighter lit incense, draped towel over lamp.
Forgot to remove towel – engine company responded
to a call, returned to find sta3on burning.
Result: Complete loss of Ladder 14 Company Sta3on
[6] Stager, David. (2010). Retrieved 9‐23‐10: hgp://www.wusa9.com/news/columnist/blogs/2009/03/update‐detroit‐firehouse‐burned‐because.html

37. ©AmalfiCORE, LLC 37©AmalfiCORE, LLC
STEP‐2
MANAGE THE PROJECT

38. ©AmalfiCORE, LLC
Challenges – 2: Managing the Project
38
Organize
People
Process
Resources
External
Internal
Tools
Methods
Data

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ORGANIZE YOUR PEOPLE
• It’s a Team
• Awareness/Expecta3ons
• Func3onal
Representa3on
• Inform Leaders
• Team Learns Tools
• De‐conflict – Consensus
• Keep momentum
39

40. ©AmalfiCORE, LLC 40©AmalfiCORE, LLC
 Team Leader__________________________
 Opera3ons____________________________
 Admin_______________________________
 IT___________________________________
 Finance______________________________
 HR__________________________________
 Board________________________________
 Others_______________________________

41. ©AmalfiCORE, LLC
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Source: FEMA Training Process
Manage your COOP like a project!
Con$nuity Planning Process
Ini3ate Con3nuity
Planning Process
Determine Essen3al
Func3ons
Conduct a Risk Analysis
Design & Build the Plan
Distribute, Maintain,
and Update the Plan
Test, Train, Exercise the
Plan

42. ©AmalfiCORE, LLC
RESOURCES: Who Can Help?
 FEMA Websites
 Na3onal Hazards Center
 Crime Stats, Threat Levels
 Risk Mgmt, HR, IT, $, OEM
 Public Works, Light & Power
Disaster Plans
 IT DR Plans
 Vendors with solu3ons
42Agency and organization logos used with permission

43. ©AmalfiCORE, LLC 43©AmalfiCORE, LLC
Internal
 _____________________________________
 _____________________________________
 _____________________________________
External
 _____________________________________
 ____________________________________
 _____________________________________

44. ©AmalfiCORE, LLC
TOOLS & METHODS
44
Sosware as a Solu$on
Templates
Desktop
• Automated plans
• Web Accessible
• WebEOC access
• Remote Back up
• 7x24 support
• HR/IT feeds
• Guided, Generic
• Consistency
• Free downloads
• Manage in‐house
• Manual data entry
• Standard and familiar
• Local IT backup

45. ©AmalfiCORE, LLC 45©AmalfiCORE, LLC
Sosware as a Solu$on
Templates
Desktop
 _______________________________________________________
 _______________________________________________________
 _______________________________________________________

46. 46©AmalfiCORE, LLC
“Firings, Lawsuit Rock
Kemah Volunteer Fire Department”[7]
Fire Inspec3on Dispute: Allega3ons,
mis‐communica3ons, closed door mee3ngs,
fire marshal ac3ons, labor dispute,
Result: 2 Firings, the Chief and Captain; costly lawsuit
to defend
[7] Hellinghausen, Mary Ann, (2010). The Bay Area Citizen. Retrieved 10-26-10

47. ©AmalfiCORE, LLC
Challenges – 3: Valida$ng the Plan
47
People
Essen3al/
Teams
Func3ons
Analysis
Impacts/
Hazards
Assets/Data
Valida$on
Train‐Test‐
Exercise
Maintain

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STEP‐3
IDENTIFY THE PEOPLE
ESSENTIAL FUNCTIONS
BUSINESS IMPACTS

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Delegation of Authority
Succession Plan
Devolution
Routine, Temporary
Permanent, Long-term
Catastrophic
LEADERSHIP

50. 50©AmalfiCORE, LLC
Response
Teams
Support
Response
Teams
Go Home
Ac$vity‐9:
Cri$cal ‐ Support ‐ Other
Leader_____________
_______________
Alternate___________
_______________
 _______________
 _______________
 _______________
 _______________
 _______________
_______________
 _______________
Leader_____________
_______________
Alternate___________
_______________
 _______________
 _______________
 _______________
 _______________
 _______________
_______________
 _______________
 _______________
 _______________
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 _______________
 _______________
 _______________
 _______________

51. ©AmalfiCORE, LLC 51©AmalfiCORE, LLC
If Agency Mission is to:
 Protect life and property
 Prevent and suppress fire
 Provide Emergency Medical Care
and Rescue

52. ©AmalfiCORE, LLC 52©AmalfiCORE, LLC
Then Essen$al Func$ons might be:
 Support System for Volunteer Team
 Payroll for Staff
 Sta3on ‐ HQ
 Communica3ons/Dispatch/CAD/
technology
 Apparatus /Maintenance/Opera3ons

53. ©AmalfiCORE, LLC 53©AmalfiCORE, LLC
 Facility Power and Light
 So`ware (Fire Manager) for Quality
Assurance
 HIPPA policies, Data Protec3on
 IT Systems availability
 Supplier/Vendor Contracts (“day before
pricing”)

54. ©AmalfiCORE, LLC 54©AmalfiCORE, LLC
1) _____________________________________
2) _____________________________________
3) _____________________________________
4) _____________________________________
5) _____________________________________
6) _____________________________________
7) _____________________________________
8) _____________________________________

55. ©AmalfiCORE, LLC 55©AmalfiCORE, LLC
 Priority: How Vital and Necessary?
5=vital, 4=high, 3=medium, 2=low, 1=non-critical
 Risk: How Long can we go without?
5=not at all, 4=1 day, 3=2 days, 2=5 days, 1=1 month
 Alternative: Exists and ready to use?
5=none, 4=25%, 3=50%, 2=75%, 1=100%
 Score: multiply P x R x A
 Criticality: Arbitrary judgment of impact

56. ©AmalfiCORE, LLC 56©AmalfiCORE, LLC
Service, Location,
Function
Priority Risk Alternative Score Service
Criticality
IMTS 5 5 5 125Vital
POWER 5 5 5 125Vital
MUSE EKG 4 4 5 80High
SENSIS CATHLAB 4 4 5 80High
SECTRA PACS 4 4 5 80High
SYNGO CARDIO 3 3 5 45Low
HPF MED
RECORD 3 3 5 45Low
HMM PHARMACY 4 4 2 32Low
MYSIS (RAD) 4 4 2 32Low
SCC LAB 4 4 2 32Low
SOFTMED 3 3 3 27Low
HBI Analytics 2 2 5 20non-essential
STAR(HIS) 4 4 1 16non-essential
HCI(CLINICALS) 4 4 1 16non-essential
HSM (SURGERY) 4 4 1 16non-essential

57. ©AmalfiCORE, LLC 57©AmalfiCORE, LLC
Service, Location,
Function
Priority Risk Alternative Score Service
Criticality
1) _______________________________
2) _______________________________
3) _______________________________
4) _______________________________
5) _______________________________
6) _______________________________
7) _______________________________
8) _______________________________

58. ©AmalfiCORE, LLC 58©AmalfiCORE, LLC
STEP‐4
HAZARD ASSESSMENT

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Hazard Vulnerability – Natural
59
 Wild Fire
 Flooding
 Severe Blizzard
 Tornado
 Earthquake
 Hurricane
 Drought

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Hazard Vulnerability ‐ Technological
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 IT system crash
 Oil Spill
 NBCR Hazards
 Dam break
 Power plan failure

61. ©AmalfiCORE, LLC
Hazard Vulnerability – Man Made
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 HVAC
 Cyber Agack
 Terrorism
 Transporta3on
 Airplane crash
 Truck accident
 Train derailment

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Threats
• Always Present
• Known and unknown
• Natural, Technological, Man‐
made
Hazards
• Airport, Trains, Trucks
• Major Power Outage
• Tornado
• Inten$onal Acts
Risks
• Business Impact
• Risk Assessment
• Determine Essen$al
Func$on Exposure
What could impact our
essen$al func$ons
and what are we doing about it?
What’s our backup plan if we lose
people, buildings, IT,
vehicles or infrastructure?
• Other Ci$es
• U$li$es Disaster Plan
• County Services Agencies
• Approved List, Pricing
• Data at ‘Iron Mountain’
• Remote Payroll
• Treasury, Billing, Tax
Suppliers
• Other govt. bldgs.
• Hotels, schools
• Devolu$on
• Recons$tu$on
Facili$es
Risk Analysis

63. 63©AmalfiCORE, LLC
“Ex‐bookkeeper charged with stealing from
Garner fire department” [8]
Embezzlement:
State (Carolina) Bureau of Inves3ga3on probe found bookkeeper
wrote hundreds of checks to herself over a seven‐year period
Result:
Nearly $400,000 missing from Fire Department
New town oversight commigee to review finances quarterly
Fire Chief asked to resign by town mayor
Town council calls for second probe aCer double billing
[8] WRAL.com (2010). Retrieved 10-28-10: http://www.wral.com/news/local/wral_investigates/story/8521509/

64. ©AmalfiCORE, LLC 64©AmalfiCORE, LLC
STEP‐5
IDENTIFY THE DATA

65. ©AmalfiCORE, LLC
Internal ‐ Data ‐ External
65
Contact Info
Essen$al Func$ons
Facili$es ‐ Building Dept
Delega$on / Succession
Disaster Recovery Plan
Security Access and Control
Train, Test, Exercise
Vital Records
Resources
Approved Vendor List
Natural Hazards ‐ Colorado
MOU‐ Hotels/Schools
Mutual Aid Agreements
Transporta$on Sta$s$cs
Emergency U$lity
Federal Regula$ons
Crime Sta$s$cs
NBCR Exposure Data
C
O
O
P

66. ©AmalfiCORE, LLC
Ac$vity‐9a: Where is our Internal Data?
66
Contact Info
Essen$al Func$ons
Facili$es ‐ Building Dept
Delega$on / Succession
Disaster Recovery Plan
Security Access and Control
Train, Test, Exercise
Vital Records
Resources
Approved Vendor List
__________________________________________

67. ©AmalfiCORE, LLC
Ac$vity‐9b: Where is our External Data?
67
Natural Hazards ‐ Colorado
MOU‐Vendors
Mutual Aid Agreements
Transporta$on Sta$s$cs
Emergency U$lity
Federal Regula$ons
Crime Sta$s$cs
NBCR Exposure Data
__________________________________________

68. 68©AmalfiCORE, LLC
“Conn. EMS cites low Medicaid reimbursement
for budget woes”[9]
Loss of Funds:
Medicaid only pays 41% of billed call expenses
Result: $10M shoryall, Some ambulance services
consider closing or reducing staffing and response
[9] Polanco, Monica, (2008). Hartford Currant. Retrieved 10-25-10: http://www.homeland1.com/homeland-security-products
/emergency-management-consulting/articles/339520-conn-ems-cites-low-medicaid-reimbursement-for-budget-woes/

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STEP‐6
FACILITIES, ASSETS
EQUIPMENT

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PRIMARY
 _____________
 _____________
 _____________
 _____________
 _____________
 _____________
 _____________
ALTERNATE
 _____________
 _____________
 _____________
 _____________
 _____________
 _____________
 _____________

71. ©AmalfiCORE, LLC 71©AmalfiCORE, LLC
[5] WBAL-TV. (2010). Retrieved 9-23-10: http://www.wbaltv.com/news/22519090/detail.html
“Uh, OK-
So, all functions
have identified the
Library as their
alternate facility”
Shall we discuss?

72. ©AmalfiCORE, LLC
72©AmalfiCORE, LLC
APPARATUS
1. _____________
2. _____________
3. _____________
4. _____________
5. _____________
6. _____________
7. _____________
8. _____________
EQUIPMENT
1. _____________
2. _____________
3. _____________
4. _____________
5. _____________
6. _____________
7. _____________
8. _____________

73. 73©AmalfiCORE, LLC
“Dundalk Firehouse Roof Collapses
Aser Fire…”[10]
Fire and Roof Collapse: 2‐alarm, s3ll under
inves3ga3on
Result: Loss sta3on, $600,000 engine, ambulances,
other fire apparatus, Na3onal Guard humvees
[10] WBAL-TV. (2010). Retrieved 9-23-10: http://www.wbaltv.com/news/22519090/detail.html

74. ©AmalfiCORE, LLC 74©AmalfiCORE, LLC
STEP‐7
VALIDATING THE PLAN

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Failure in Exercises
is success!

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Table‐Top ‘Walk‐thru’
Drill Alert No$fica$on
Live Exercise
Test Response
Drill Evacua$on
Train – Test ‐ Exercise

77. ©AmalfiCORE, LLC 77©AmalfiCORE, LLC
Ac$vity 12: We Will Validate Our Plan by:
Table‐Top ‘Walk‐thru’
Drill Alert No3fica3on
Live Exercise
Test Response
Drill Evacua3on
Other?
 _____________
 _____________
 _____________
 _____________
 _____________
 _____________
 _____________
 _____________

78. 78©AmalfiCORE, LLC
“Sta$on Fire Destroys Ambulances”[11]
Fire: Burned EMS sta3on
Result: Loss of ambulances, required transfer of
ambulance from another district
[11] Retrieved 10-26-10 anonymous

79. ©AmalfiCORE, LLC 79©AmalfiCORE, LLC
FOLLOW UP
RESOURCES
DIRECTIVES

80. ©AmalfiCORE, LLC
“The issue we are facing now is the
department has a COOP, and think they
are done.
It’s much more difficult to get follow up
work done than the original plan.”
80
Benjamin Daniels
Emergency Manager
Case Study City
Aug 2010

81. ©AmalfiCORE, LLC 81©AmalfiCORE, LLC
 COOP Ac3va3on Trigger Point
 Devolu3on
 FEMA Training
 Federal Direc3ves
 Recons3tu3on
 So`ware Tools

82. ©AmalfiCORE, LLC 82©AmalfiCORE, LLC
• Na3onal Security Presiden3al Direc3ve‐51 (NSPD‐51)/Homeland
Security Presiden3al Direc3ve‐20 (HSPD‐20)
– All Federal executive branch departments and agencies
develop an integrated, overlapping continuity capability
• FPC‐65 requires that all Federal Execu3ve Branch agencies must:
– Be capable of implementing their COOP plans with and
without warning
– Be operational not later than 12 hours after activation and
maintain sustained operations for up to 30 days
– Include regularly scheduled testing, training, and
exercising of personnel, equipment, systems, processes,
and procedures used to support agency during COOP
event
– Provide for a regular risk analysis of current alternate
operating facilities
– Include development, maintenance, and review of COOP
capabilities using a Multi-Year Strategy and Program
Management Plan (MYSPMP)

83. ©AmalfiCORE, LLC 83©AmalfiCORE, LLC
• AmalfiCORE Blog – white papers on business con3nuity and COOP www.amalficoreblog.com
• Colorado Emergency Preparedness Partnership hgp://www.thecepp.org/
• COOP Plan Template and Template Instruc3ons.
www.fema.gov/doc/government/coop/coop_plan_template_instruc3ons.doc
• Con3nuity Guidance Circular 1 (CGC 1). Con3nuity Guidance for Non‐Federal En33es
January 21, 2009.
h
gp://sema.dps.mo.gov/COOP%20Con3nuity%20Guidance%20Circular%201%20N on‐Federal%20En33es%20
‐%2001%2021%2009%20(2).pdf
• Con3nuity of Opera3ons (COOP) Mul3‐Year Strategy and Program Management Plan
Template Guide. www.fema.gov/pdf/government/coop/MYSPMPTemplate.pdf
• Federal Con3nuity Direc3ve 1 (FCD 1) Federal Execu3ve Branch Na3onal Con3nuity
Program Requirements. www.fema.gov/pdf/about/offices/fcd1.pdf
• Federal Con3nuity Direc3ve 2 (FCD 2) Federal Execu3ve Branch Mission Essen3al
Func3on and Primary Mission Essen3al Func3on Iden3fica3on and Submission.
www.fema.gov/pdf/about/offices/fcd2.pdf
• PS‐PREP: Voluntary Private Sector Preparedness Accredita3on and Cer3fica3on Program
Resource Center Adop3on of Ini3al Standards for the PS‐Prep Program.
hgp://www.fema.gov/privatesector/preparedness/adop3on_standards.shtm
• Producing Emergency Plans: A Guide for All‐Hazard Emergency Opera3ons Planning for
State, Territorial, Local, and Tribal Governments.
www.fema.gov/pdf/about/divisions/npd/cpg_101_interim.pdf

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• FEMA COOP Training Resources
hgp://www.fema.gov/government/coop/index.shtm#0
• FEMA Classes, Region VIII
Ken Hudson
Regional COOP Program Manager
DHS‐FEMA Region VIII, Room 231
Denver Federal Center, Bldg 710
Denver, CO 80228, Ken.hudson@dhs.gov
303‐235‐4658

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Are
You
Ready?

86. Thank you!
Andy Amalfitano
www.amalficore.com
720.220.6466

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Happy Planning!