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Alternative Service Delivery

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Paul Faguy
Paul Faguy
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ALTERNATIVE SERVICE DELIVERY Opportunities, challenges & real life experiences within Ontario teaching hospitals Paul Faguy Integrated Vice President Support Services Hamilton Health Sciences & St. Joseph’s Healthcare Hamilton
[object Object],Niccolo Machiavelli
Points of Discussion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Outsourcing ,[object Object],[object Object],[object Object]
Organizational Considerations ,[object Object],[object Object]
Organizational Considerations ,[object Object]
[object Object],[object Object],[object Object],[object Object]
Getting to an Outsourced Solution ,[object Object],[object Object],[object Object],[object Object],[object Object]
Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
Motivation ,[object Object],[object Object],[object Object]
Imperative ,[object Object],[object Object],[object Object],[object Object]
Benefit ,[object Object],[object Object],[object Object]
Opportunity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Information Technology Network Groundskeeping Telephone Switch and Network Laundry and Linen Transportation Human Resources Business Processes Health Records Scanning and Storage Core Housekeeping Warehousing and Logistics Retail Food and Catering Printing and Forms Management Patient TV, Internet and Telephone Ancillary Security Services
What Next ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions & Discussion

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Alternative Service Delivery

  • 1. ALTERNATIVE SERVICE DELIVERY Opportunities, challenges & real life experiences within Ontario teaching hospitals Paul Faguy Integrated Vice President Support Services Hamilton Health Sciences & St. Joseph’s Healthcare Hamilton
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  • 15. Information Technology Network Groundskeeping Telephone Switch and Network Laundry and Linen Transportation Human Resources Business Processes Health Records Scanning and Storage Core Housekeeping Warehousing and Logistics Retail Food and Catering Printing and Forms Management Patient TV, Internet and Telephone Ancillary Security Services
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