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The document discusses self-service password reset functionality including: - Allowing multiple challenge questions to authenticate users and reduce risk of guessing answers. - Enabling offline password recovery so users can reset passwords without network access. - Integrating reset functionality into existing login portals through "sidecar mode". - Providing flexible configuration, auditing, and extensibility through the PortalGuard platform.
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Join this 30min session by Christop Adler with real-life examples to learn more about what User Experience end-to-end monitoring really is, why it’s not the same as what traditional monitoring solutions offer and, most importantly, why it matters and what you should expect from it.
In this session we will talk about
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- ‘Expected normal’ vs industry benchmark monitoring.
- How User Experience Monitoring can help ensure quality of service, lift user satisfaction and drive productivity.
- Why other companies who started using it, can’t do without anymore.
- How you can greatly increase your user’s satisfaction rates and overall Microsoft 365 cloud success.
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During this webinar, you will explore topics that include:
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Despite what you may think about password security, studies show that adding complexity does not necessarily make a secure password. Due to common patterns in human behavior, you may actually be creating passwords that seem complex, but are actually easy to predict.
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SSPM Retail
This retail company with 3,500 users implemented PortalGuard's self-service password management to reduce help desk calls. PortalGuard allowed users to reset passwords for Windows logins, the corporate portal, and web applications. It also enforced additional password policies beyond Active Directory for some users. This led to a 30% reduction in help desk calls.
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Password management solutions have had a dramatic impact on organiza-tions; from eliminating password-related Help Desk calls to simplifying end-user access, password management has gone beyond tightening security to delivering improvements to the bottom line. Now, with the implementation of Sarbanes-Oxley, HIPAA and other regulations, password management has proven to be a strategic component for successful compliance.
http://www.portalguard.com
PortalGuard Platform
PortalGuard provides reports that allow administrators to monitor user authentication events and take action in real-time. The reports provide insights into blocked users, password recovery attempts, access to sensitive data, password expiration rates, average risk scores by group, device usage, employee productivity, application access patterns, functionality adoption rates, and cost metrics.
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http://www.portalguard.com
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Increases in roaming user populations and remote access to organizations’ confidential data is becoming a larger security concern, leaving organizations with choices to make about how to secure these resources. A conflict of interest between business groups and IT security can create a struggle to maintain usability while increasing security. Although instituting better password policies is a preliminary option, organizations are often over steering towards rigid two-factor authentication solutions.
http://www.portalguard.com
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Already Have a Solution?
- 1. Require Multiple Questions Avoid Mainstream Questions * Multiple Sets of Questions* Ask Mandatory/ Optional Questions Offline Password Recovery* Sidecar Mode (attach functionality)* Flexible Configuration Auditing/ Reporting Platform Extensibility* Low Total Cost of Ownership 3rd Party Reset Tool IT Homegrown Solution Existing Call Center Clarification: - Avoid Mainstream Questions: avoid questions whose answers can be easily guessed – information specific to the user - Multiple Sets of Challenge Questions: reduce risk by providing a different set of challenge questions for the Help Desk staff to verbally authenticate users - Offline Password Recovery: allow users to recover their password when off of the LAN and avoid any unnecessary trips into the office - Sidecar Mode (Incorporate Functionality): maintain your current portal and/or VPN login screen by adding “Forgot Password” and “Reset Password” links - Platform Extensibility: self-service is a layer of the PortalGuard platform. PortalGuard also offers: - Risk-based Authentication - Risk-based Analysis - Password Management - Single Sign-on Self-service Password Reset Functionality Users need Training? Not likely? Too buggy? Phase 2? On wish list? Under development? Gathering requirements? Shelved? Development is in denial? Waiting for CIO sign-off? In testing phase? Ran out of budget? Stalled for unknown reason? TBD? REORG? Change in direction? Due last Friday? Ready to use users as guinea pigs? When “he” returns? Submitted problem report? Nice to have? Is this your reality?Is this your reality? Copyright 2011, PistolStar dba PortalGuard. No information contained in this document may be shared without explicit written approval from PistolStar, Inc. Are You Saying Your Solution Does...? Probably?Probably?Probably? Probably? Probably? Probably? Probably? Probably?Probably?
- 2. Number of Users Help Desk calls per user Total Help Desk calls Percentage that are password resets Password Reset calls Average cost per call Password costs Average time per call Total time spent Are You Saying You Don’t Have Time To...? Time is Money Technical Call 30 mins 1 hour 1 hour 15 mins 5 mins Sandbox Demo Guided Trial Purchase † Full Version † Increase Usability Increase Security Reduce Risk 0 mins 0 mins 0 mins TOTAL Time Before Purchase: 2.5 hours TOTAL Time: < 1 day † Clarification: - Purchase: the time for this process is dependent on your method of payment and internal processes (15 minutes is if you purchase using a credit card) - Full Version: this takes 5 minutes because all of the configuration, etc. is done during the guided trial * As reported by Gartner, Inc. on a per year basis ‡ Based on the recommended range from the ITU **All times indicated are estimates Existing Call Center 5,000 5,000 0 21* (per year basis) 105,000 0 30%* 30%* 31,500 0 $25* $25* 0 $787,500 15 mins‡ 15 mins‡ 2 mins 472,500 mins or 329 days Copyright 2011, PistolStar dba PortalGuard. No information contained in this document may be shared without explicit written approval from PistolStar, Inc. Help Desk staff spends: End-user spends:
- 3. Are You Saying You Can’t Afford...?