1. Alex Mercado
1202 Dieter Street
Savannah, GA 31404
(678) 592-5082
alex.oct.mercado@gmail.com
OBJECTIVE:
To obtaina full time positioninalibrary,research,ortechnologyprofession inordertoenrichthe community
EDUCATION:
High School Diploma:GraduatedMay 2007
McIntosh High School: Peachtree City,GA
Bachelor of Science inInformationTechnology: GraduatedMay 2014
Armstrong AtlanticStateUniversity(AASU): Savannah,GA
GPA:3.0/4.0
Earnedand financedpartial college expenses
CoursesCompleted:2007-2009
ValdostaStateUniversity: Valdosta,GA
RelatedCourses:
Secure WebDevelopmentand Design SystemsAdministration Database Design SystemsAnalysis
WORK HISTORY:
SystemAdministrator:Live OakPublic Library,Savannah,GA (July2015 – Present)
 Manage,solve andmaintainall helpdeskticketsmade bystaff acrossthe entiresystem
 Handle all IT Helpdeskcallsandansweranyquestionsorissuesthatstaff mayhave
 Implementwebsitechangesandwebserverapplicationsin bluehostserverwithWordpress
 Repairandresolve networkconnectivityissuesandbringbackany Librarybranchonline
 RecentProjects:Setupentire computersystemforabrandnew branch,Transferpreviouspublicwebpagesinto
the newwebserver,Install implementandmanage new helpdeskapplicationintosystem
Librarian Associate:Live Oak PublicLibrary, Savannah,GA (July2014—July2015)
 Performcirculationduties;provide general informationregardingservicesandcollectionsto customersinperson
or by phone conductsearchesforsimple bibliographicandreaderadvisorydata
 Teachand research classeson Introto Windows,E-mail,ResumeWritingandJob Searching
 RecentProjects:Researchandcreate up-to-date computerclassesforthe community
Lab Technician:Armstrong AtlanticStateUniversity, Savannah,GA (August2012 – May 2014)
 Maintainedandtroubleshootall computersinthe lab
 Workedas a teamto take on projectsassignedbythe CS/ITDepartmentHead
 RecentProjects: TechFestEvent,Silent Installscriptsforsoftware,Install new imagesonthe computersinthe
lab,Researchwithprofessorsonnewsoftwareforuniversitycourses
COMPUTER SKILLS:
Hardware: Proficientinbuilding/re-buildingcomputersystems
Proficientin troubleshootingnetworks,routersandswitches
Experiencedinhandlinghardwareproblemsanderrors
Software: ProficientinWebDesignusingHTML, PHP,MYSQL, and CSSsyntax
Experiencedininstallingprograms,updates,anddriversof WindowsXP,Vista,and7
ExperiencedinworkingwithAppleI-PodTouch4,Air PadTabletandIOS 6
ExperiencedinworkingandtroubleshootingPCResandEnvisionware software
EXTRACURRICULAR WORK:
Reference TrainingCommittee Member:LiveOakPublic Library (November2014—2015)
GA StudentMediaFestival Judge:Georgia Library Association (June 2015)
GA Digital GovernmentSummit:GovernmentTechnology (September2016)