1. Jonathan Joyce
5679 Richmond Park Dr. | Mason, OH 45040
513-833-1976| joyceje14@gmail.com
Objective
 To securea position where I can efficiently contributemy skillsand abilities to the growth of the
organization and build my professional career.
 Upcoming Computer Science graduatewith experience working with Microsoftand Linux platforms
 Experienced in object-oriented programming; developing, testing and debugging code; designing
interfaces;buildingand implementing websites; developing and maintainingnetwork systems
 Ability to quickly learn and master new technologies; successful workingin both team and self-directed
settings
Professional Summary
Atos - Mason, OH December 2013 - Present
IT Help Desk, Agent, Full Time
 Providenetworking and desktop support for 8 global companies,includingboth printingand application
support
 Provided support usingvarious tool such as ActiveDirectory,Putty, AS400, and Lotus Notes
 Used and maintained several virtual environments via VMware, Citrix,and RDP.
 Responsiblefor software distribution and creatingtickets with clear definition of issues
 Create knowledge basearticles for other technicians to use
 Responsiblefor trainingnew accountagents while also workingin a team envi ronment to solvecomplex
issues
Best Buy – Cincinnati, OH June 2011 – December 2011
Geek Squad Agent, Computer Technician
 Performed high quality repairson customer computers by replacingall defective parts ,and addressingall
reported symptoms qualified under the customer’s warranty or approved for cash-on-delivery
Miami University – Oxford, OH September 2009 – May 2013
Food Services
 Held various positions when attending Miami University
Education
Wright State University - Dayton, OH August 2015 - Present
Bachelor of Arts Degree in Computer Science (BACS)
Expected Graduation:May 2017
Current GPA 3.7
Sinclair - Dayton, OH August 2013 – August 2015
Introductory Computer Programming, Database Development and Information Technology
CumulativeGPA 2.8
ITT Technical Institute - Norwood, OH June 2011 – December 2012
Associate Degree in Information Technology
Information Technology – Computer Network Systems
CumulativeGPA 3.6
Miami University - Oxford, OH September 2008 – May 2013
Completed the Miami Plan

2. Also completed classes in Businessand Computer Programming
Technology Summary
Java
 CIS2212 – Java Software DEV I,SinclairCommunity College
 CIS2217 – Java Software DEV II,Sinclair Community College
C++
 CIS1202 – C++ Software Dev I,SinclairCommunity College
 CIS2207 – C++ Software Dev II,Sinclair Community College
 CS3100 – Data Structures & Algorithms, WrightState University
Assembly/ C
 CEG3310 – Computer Organization,WrightState University
HTML, JavaScript,CSS
 CIS1304 – Web Dev HTML/JavaScript, Sinclair Community College
 CIS1350 – Web Dev HTML/CSS, SinclairCommunity College
Database
 CIS2165 – DatabaseManagement
 CS3700 – Introduction to Oracle/SQLDatabases
Microsoft
 MIS235 – CSA148 Business Computing, Miami University
 IT109 – MicrosoftOperatingSystem, ITT Tech
 IT221 – MicrosoftNetworking OperatingSystem I, ITT Tech
 IT222 – MicrosoftNetworking OperatingSystem II,ITT Tech
 CEG2350 – OperatingSystem Concepts and Usage
Linux
 CEG2350 – OperatingSystems Concepts & Usage, Wright State University
 IT302 – Linux System Administration,ITT Tech