SKS Microfinance aims to empower the poorest of the poor in India to become self-reliant by providing financial services. Since 1998, SKS has grown to serve over 10,000 customers across 4 branches and 314 village centers, with a 99.9% repayment rate. To continue scaling its operations, SKS developed SKS MAPS, a fully integrated and automated MIS using smart cards and palm pilots to reduce transaction costs and risks associated with high-volume, low-value microloans. This technology innovation has increased productivity and streamlined information collection and reporting.