AiRo Digital Labs is an award-winning boutique RPA shop. This use case showcases our RPA and Intelligent Automation implementation for Member Enrollment for a Healthcare Payer Client based in the US.
AiRo Digital Labs - RPA Use Case - Finance & AccountingAiRo Digital Labs
AiRo Digital Labs is an award winning boutique RPA shop. This use case showcases our RPA and Intelligent Automation implementation for Finance and Accounting functions for a Life Sciences Client based in the US.
How RPA improves financial KPIs - DocProcessDocProcess
DocProcess is a cloud finance and accounting automation solution based on Robotic Process Automation and eInvoicing. Designed for enterprises, SSCs and BPOs. Our solution, DocXchange helps companies automate their Accounts Payable and Accounts Receivable operations with robots in the cloud (RaaS).
Robotic Process Automation RPA Guide for Financial InstitutionsVishal Raina
Robotic Process Automation (RPA) is all about building intelligent automations for an enterprise.
Centrally automating, managing & tracking business processes that are executed by robots in all the departments of an organisation.
By adopting RPA, financial institutions can overcome many of these barriers like back-office transactional, rules-based operations and achieve operational efficiency, flexibility, accuracy and enhanced performance at an enterprise level.
8 Real World Use Cases for Robotic Process Automation (RPA) in Financeoostherema
8 Real World Use Cases for Robotic Process Automation (RPA) in Finance
https://www.cigen.com.au
Given the large amount of low complexity and high volume manual processes involved in finance (e.g., producing financial statements, card activation, account opening), CiGen RPA discusses how robotic process automation might serve the industry well.
robotic process automation
Design Centric RPA Approach: The Jidoka Examplevmic
Authored by "RPA Evangelist" Deepak Sharma, this paper is focused on taking a deep dive into exploring the Design Centric Approach to Robotic Process Automation, and bringing out insights why it is important for complex strategic RPA implementations, what are the key aspects of this approach, and how to implement this approach by taking the example of Jidoka RPA product.
AiRo Digital Labs - RPA Use Case - Finance & AccountingAiRo Digital Labs
AiRo Digital Labs is an award winning boutique RPA shop. This use case showcases our RPA and Intelligent Automation implementation for Finance and Accounting functions for a Life Sciences Client based in the US.
How RPA improves financial KPIs - DocProcessDocProcess
DocProcess is a cloud finance and accounting automation solution based on Robotic Process Automation and eInvoicing. Designed for enterprises, SSCs and BPOs. Our solution, DocXchange helps companies automate their Accounts Payable and Accounts Receivable operations with robots in the cloud (RaaS).
Robotic Process Automation RPA Guide for Financial InstitutionsVishal Raina
Robotic Process Automation (RPA) is all about building intelligent automations for an enterprise.
Centrally automating, managing & tracking business processes that are executed by robots in all the departments of an organisation.
By adopting RPA, financial institutions can overcome many of these barriers like back-office transactional, rules-based operations and achieve operational efficiency, flexibility, accuracy and enhanced performance at an enterprise level.
8 Real World Use Cases for Robotic Process Automation (RPA) in Financeoostherema
8 Real World Use Cases for Robotic Process Automation (RPA) in Finance
https://www.cigen.com.au
Given the large amount of low complexity and high volume manual processes involved in finance (e.g., producing financial statements, card activation, account opening), CiGen RPA discusses how robotic process automation might serve the industry well.
robotic process automation
Design Centric RPA Approach: The Jidoka Examplevmic
Authored by "RPA Evangelist" Deepak Sharma, this paper is focused on taking a deep dive into exploring the Design Centric Approach to Robotic Process Automation, and bringing out insights why it is important for complex strategic RPA implementations, what are the key aspects of this approach, and how to implement this approach by taking the example of Jidoka RPA product.
Chazey europe ritz hotel london-shared services roundtable-rpaDaniel Lawrence
Beginners guide to Intelligent Process Automation and RPA, with hints, tips, best practices and case studies to help navigate RPA and start your automation roadmap and journey on the right footing
RoboBuyer: Procurement and Demand Management RPAMahendra Chauhan
Manage Procurement or Purchasing and Demand Robotically with RoboBuyer. This is using Artificial Intelligence, Machine Learning and RPA to manage end to end process robotically
Achieving Innovation and Excellence with Robotic Process Automation (RPA)Sutherland Healthcare
Sutherland Healthcare's SVP and Head of APAC discusses how robotic process automation (RPA) is a game-changer for healthcare when it comes to delivering innovation and excellence to hospitals, health plans, patients, and members.
A Guide to Robotic Process Automation & Cognitive TechnologiesAccelirate Inc.
Accelirate Inc. is the largest Pure Play RPA and AI Services Company in the United States. We have written a Guide to RPA and Cognitive Technologies for both newcomers to the industry and those interested in learning more about RPA and learning about some of their business use cases.
Designing the source to-pay process of the futureGareth Stone
The shift towards innovation and value creation for procurement functions requires procurement leaders to reimagine how work gets done across the source-to-pay value stream. In a post-COVID-19 world, procurement leaders will need to transform the procurement function and source-to-pay processes to become strategic enablers who improve competitive advantage.
Emerging technologies such as RPA and AI mean that over 50% of the source-to-pay process could be automated. Combined with other improvement levers such as process simplification, standardisation and outsourcing, a significant amount of time can be saved to free buyers to work on strategic category management, managing supplier relationships and managing spend.
In the webinar, Eric Liebross, Auxis Senior VP of Back Office Optimization, provides insights into some of the truths and myths of Robotic Process Automation (RPA), some of the significant benefits it can provide, demonstrated a real-world live demo, and more.
We hope you find the highlighted information in this presentation useful for your RPA initiatives.
View the live demo here: https://www.auxis.com/rpa-demo
RPA - Business Continuity & Automation Success StoriesTangentia
In this slide, we have talked about our 4P delivery model that is People, Projects, Platforms & Partners. Also, we have explained how we can automate manual processes effectively using RPA and Digital Workforce.
Tangentia's automation success stories will give you an idea of how we can effectively automate your business processes and the good impact it will have on your business.
Get in touch with us - https://www.tangentia.com/contact-us/
Top 5 RPA Myths Dispelled | Webinar DeckEverest Group
The world is talking about RPA, but in all of the discussion, myths are rising to the surface and spreading unchecked.
In this webinar, Chief Research Guru Michel Janssen and Practice Director Sakshi Garg address these myths head on and dispel them with fact-packed research pulled from our latest analysis of more than 50 enterprises. This research is pulled from our first-of-its-kind report, Enterprise RPA Adoption | Pinnacle Model™ Assessment 2018.
How to Pitch RPA: Your Guide to Getting Stakeholder ApprovalsKofax
Ready to implement RPA? You'll need support from internal stakeholders to implement robotic process automation and this guide will help you sell them on this transformative technology.
Capgemini Consulting RPA: the next revolution of Corporate FunctionsUiPath
More than ever, Technology reached a tipping point in
the optimization of Corporate Functions.
Similar to robotization of production lines in the 90’s, Corporate
Functions are initiating today their robotic transformation/
revolution.
We believe Robotic Process Automation or RPA is the lever
that will take these Corporate Functions to the next level by:
• Improving employee and customer satisfaction
• Accelerating productivity gains
• Enhancing compliance
To reach these benefits, RPA must be implemented on key
Corporate Functions that include repetitive, standardized
and transactional processes and activities such as Finance,
Compliance, Treasury and Marketing.
Within these Corporate Functions, not all processes and
activities are eligible to RPA though, hence the need to select
them carefully in order to reap the maximum benefit from
RPA implementation.
An additional RPA key success factor consists of paying a
particular attention to design an appropriate implementation
journey sticking to company specifics.
For a successful RPA implementation, it is highly important that a strategy is designed to ensure key performance metrics are defined and the ROI can be analyzed.
Understanding the technology, its impact and limitations are essential in convincing C-suite executives to onboard a new technology.
RPA assists in increasing process accuracy, improves workforce output efficiency, helps achieving service commitments. It provides enhanced customer experience and decreases the time to market for launching new services and products.
Effort reduction through automation and the reduction of cost per transaction will be a key factor in designing a RPA solution. RPA will enable humans to focus on tasks which they are better at, and relieve them from performing repetitive and mundane tasks boosting the employee morale and improving their productivity.
Presented at RPA Summit in Bengaluru on May 11th, 2018.
http://rpaconferences.in/
The use of robotic process automation (RPA is the rave but where can you best apply resources to maximize this powerful audit assistance. Specific learning objectives include:
o Identify the top opportunities for robotic process automation in audit processes.
o See where you can become a “citizen programmer”, building the bots alongside your business processes.
o Walk through case studies of applied audit-focused RPA
o Consider the limitations and benefits of RPA into a total cost of ownership exercise.
SmartERP Webinar
Did you know that approximately 55% of work activities can be automated using Robotic Process Automation (RPA) technology? Automating business processes in Finance is now considered a business imperative. RPA enables organizations to power people and automates business operations by leveraging this game-changing technology.
RPA has become one of the most popular choices for improving operational efficiency with tactical automation. 59% of Finance & Accounting leaders believe RPA will make their business more competitive over the next two years.
In this webinar, you will learn how to:
How to utilize RPA to transform your organization
Fix broken manual processes
Integrate RPA with your Finance applications
Easily scale large and often changing logic systems
Perform a vast array of key essential tasks; quickly and precisely
Use RPA with AI, to augment tasks that need human intelligence
Benefits:
Increase productivity across your organization
Enables cost reduction for your organization
Improve your accuracy and increase efficiency
Enhances your customer’s experience
There’s already a pervasive culture of change in the insurance industry. The quest for efficiency gains is a major driver, along with the need to keep pace with evolving consumer expectations and investment in new digital technologies. Robotic process automation (RPA) is a natural fit in this new environment because change can be delivered with speed and agility to realize benefits quickly. Further, RPA can automate the end to end lifecycle by integrating new front end digital technologies with back office environments.
Chazey europe ritz hotel london-shared services roundtable-rpaDaniel Lawrence
Beginners guide to Intelligent Process Automation and RPA, with hints, tips, best practices and case studies to help navigate RPA and start your automation roadmap and journey on the right footing
RoboBuyer: Procurement and Demand Management RPAMahendra Chauhan
Manage Procurement or Purchasing and Demand Robotically with RoboBuyer. This is using Artificial Intelligence, Machine Learning and RPA to manage end to end process robotically
Achieving Innovation and Excellence with Robotic Process Automation (RPA)Sutherland Healthcare
Sutherland Healthcare's SVP and Head of APAC discusses how robotic process automation (RPA) is a game-changer for healthcare when it comes to delivering innovation and excellence to hospitals, health plans, patients, and members.
A Guide to Robotic Process Automation & Cognitive TechnologiesAccelirate Inc.
Accelirate Inc. is the largest Pure Play RPA and AI Services Company in the United States. We have written a Guide to RPA and Cognitive Technologies for both newcomers to the industry and those interested in learning more about RPA and learning about some of their business use cases.
Designing the source to-pay process of the futureGareth Stone
The shift towards innovation and value creation for procurement functions requires procurement leaders to reimagine how work gets done across the source-to-pay value stream. In a post-COVID-19 world, procurement leaders will need to transform the procurement function and source-to-pay processes to become strategic enablers who improve competitive advantage.
Emerging technologies such as RPA and AI mean that over 50% of the source-to-pay process could be automated. Combined with other improvement levers such as process simplification, standardisation and outsourcing, a significant amount of time can be saved to free buyers to work on strategic category management, managing supplier relationships and managing spend.
In the webinar, Eric Liebross, Auxis Senior VP of Back Office Optimization, provides insights into some of the truths and myths of Robotic Process Automation (RPA), some of the significant benefits it can provide, demonstrated a real-world live demo, and more.
We hope you find the highlighted information in this presentation useful for your RPA initiatives.
View the live demo here: https://www.auxis.com/rpa-demo
RPA - Business Continuity & Automation Success StoriesTangentia
In this slide, we have talked about our 4P delivery model that is People, Projects, Platforms & Partners. Also, we have explained how we can automate manual processes effectively using RPA and Digital Workforce.
Tangentia's automation success stories will give you an idea of how we can effectively automate your business processes and the good impact it will have on your business.
Get in touch with us - https://www.tangentia.com/contact-us/
Top 5 RPA Myths Dispelled | Webinar DeckEverest Group
The world is talking about RPA, but in all of the discussion, myths are rising to the surface and spreading unchecked.
In this webinar, Chief Research Guru Michel Janssen and Practice Director Sakshi Garg address these myths head on and dispel them with fact-packed research pulled from our latest analysis of more than 50 enterprises. This research is pulled from our first-of-its-kind report, Enterprise RPA Adoption | Pinnacle Model™ Assessment 2018.
How to Pitch RPA: Your Guide to Getting Stakeholder ApprovalsKofax
Ready to implement RPA? You'll need support from internal stakeholders to implement robotic process automation and this guide will help you sell them on this transformative technology.
Capgemini Consulting RPA: the next revolution of Corporate FunctionsUiPath
More than ever, Technology reached a tipping point in
the optimization of Corporate Functions.
Similar to robotization of production lines in the 90’s, Corporate
Functions are initiating today their robotic transformation/
revolution.
We believe Robotic Process Automation or RPA is the lever
that will take these Corporate Functions to the next level by:
• Improving employee and customer satisfaction
• Accelerating productivity gains
• Enhancing compliance
To reach these benefits, RPA must be implemented on key
Corporate Functions that include repetitive, standardized
and transactional processes and activities such as Finance,
Compliance, Treasury and Marketing.
Within these Corporate Functions, not all processes and
activities are eligible to RPA though, hence the need to select
them carefully in order to reap the maximum benefit from
RPA implementation.
An additional RPA key success factor consists of paying a
particular attention to design an appropriate implementation
journey sticking to company specifics.
For a successful RPA implementation, it is highly important that a strategy is designed to ensure key performance metrics are defined and the ROI can be analyzed.
Understanding the technology, its impact and limitations are essential in convincing C-suite executives to onboard a new technology.
RPA assists in increasing process accuracy, improves workforce output efficiency, helps achieving service commitments. It provides enhanced customer experience and decreases the time to market for launching new services and products.
Effort reduction through automation and the reduction of cost per transaction will be a key factor in designing a RPA solution. RPA will enable humans to focus on tasks which they are better at, and relieve them from performing repetitive and mundane tasks boosting the employee morale and improving their productivity.
Presented at RPA Summit in Bengaluru on May 11th, 2018.
http://rpaconferences.in/
The use of robotic process automation (RPA is the rave but where can you best apply resources to maximize this powerful audit assistance. Specific learning objectives include:
o Identify the top opportunities for robotic process automation in audit processes.
o See where you can become a “citizen programmer”, building the bots alongside your business processes.
o Walk through case studies of applied audit-focused RPA
o Consider the limitations and benefits of RPA into a total cost of ownership exercise.
SmartERP Webinar
Did you know that approximately 55% of work activities can be automated using Robotic Process Automation (RPA) technology? Automating business processes in Finance is now considered a business imperative. RPA enables organizations to power people and automates business operations by leveraging this game-changing technology.
RPA has become one of the most popular choices for improving operational efficiency with tactical automation. 59% of Finance & Accounting leaders believe RPA will make their business more competitive over the next two years.
In this webinar, you will learn how to:
How to utilize RPA to transform your organization
Fix broken manual processes
Integrate RPA with your Finance applications
Easily scale large and often changing logic systems
Perform a vast array of key essential tasks; quickly and precisely
Use RPA with AI, to augment tasks that need human intelligence
Benefits:
Increase productivity across your organization
Enables cost reduction for your organization
Improve your accuracy and increase efficiency
Enhances your customer’s experience
There’s already a pervasive culture of change in the insurance industry. The quest for efficiency gains is a major driver, along with the need to keep pace with evolving consumer expectations and investment in new digital technologies. Robotic process automation (RPA) is a natural fit in this new environment because change can be delivered with speed and agility to realize benefits quickly. Further, RPA can automate the end to end lifecycle by integrating new front end digital technologies with back office environments.
Many insurers have set out on the journey of robotic process automation. In most cases, this has meant running pilots on simple business processes before scaling up to deliver more material benefits through an industrialized automation capability. Our experience shows that a holistic and integrated approach to these implementations is essential.
Robotics Process Automation Use Cases.pdfLaura Miller
After the pandemic hit, the digital transformation took over the business industry. RPA has also emerged as a technological breakthrough for companies.
Robotic Process Automation can help businesses automate their workflows and operations and increase productivity.
According to Forrester Research, the RPA market will be worth $2.9 billion by 2021. By adopting RPA technology, businesses can increase their efficiency and stay ahead of their competitors.
RPA can be utilized to streamline and automate repetitive, mundane, and time-consuming tasks. All sorts of industries can implement RPA and eliminate the risks of human errors.
In this blog, we will give you in-depth information on RPA and its use cases in different industry verticals.
The ROI of RPA How Automation Transforms Business EfficiencyMindfulAutomations
Automation can help reduce errors, increase speed, enhance scalability, and provide better data security, ultimately leading to improved overall business productivity.
https://mindfulbots.com/
https://mindfulbots.com/contactus.html
Arrayworks was founded with an ideology that the
only constant is change and technology should
empower organizations to continuously adapt their
solutions to match changing business demands.
Automation Technology Series: Part 2: Intelligent automation: Driving efficie...Accenture Insurance
5 Shares
Advances in digital technologies are transforming the way insurance companies operate and how they serve their customers. Automation of previously manual processes is a key element of this transformation, and is critical to driving greater efficiency and a superior customer experience.
Robotic process automation (RPA)—the use of software to mimic the actions a person would perform on a PC—can deliver significant benefits to insurers and can be implemented without complex system integrations. A successful RPA implementation can yield a 40 to 80 percent reduction in processing costs, and up to an 80 percent reduction in processing time.
Watch the recording of this session and learn how to structure a winning AP automation strategy from beginning to end. We will show demos of Intelligent Data Capture and RPA in action for invoice processing.
Robotic Process Automation Capabilities - Cygnet InfotechCygnet Infotech
Cygnet Infotech asserts a holistic approach toward Digital Transformation of businesses using Robotic Process Automation. We deliver intelligent RPA solutions that help you establish superior industry standards.
Robotic Process Automation Capabilities - Cygnet InfotechHemang Rindani
Cygnet Infotech asserts a holistic approach toward Digital Transformation of businesses using Robotic Process Automation. We deliver intelligent RPA solutions that help you establish superior industry standards.
SwiftAnt has rich experience delivering Automation in Business Processes powered by Virtual Agents. SwiftAnt has experience using UiPath, Azure Bot framework, Azure Bot Composer, Azure Virtual Power Agents amongst others
Robotic process automation powers digital transformation in insurance industryArtivatic.ai
The era of robotic process automation (RPA) coupled with deep learning is here. From back-office functions to customer solutions, it has effectively turned processes around on their heads. Leading banks, hedge funds, and asset managers have successfully leveraged RPA tools not only to streamline standard processes but also to save money significantly.
AI & Robotic Process Automation (RPA) to Digitally Transform Your EnvironmentCprime
This presentation will help you understand how to think about emerging technologies for your Business. You receive context and a simple framework for how to think about RPA as an enabler to transform your customer experience and business operations.
The customer is a total insurance and risk solution provider. The company is committed to providing value to its customers by understanding their insurance needs and risk profile and delivering innovative, cost-effective, customized solutions to ensure total customer satisfaction.
It’s no secret that Accounts Payable is one of the main areas of opportunity for automation and optimization within a finance department.
In this video recap of the webinar held on 2/26/ 2019; Auxis’ RPA Consulting Director Eduardo Diquez together with The CFO Leadership Council, UiPath & Ephesoft discussed a perspective on what it really takes to optimize the end-to-end AP function, its key benefits, key technology solutions in the market, and more.
What was covered:
- What does Modern Finance really mean?
- Digitization as a Key Element of the Modern Finance Organization
- Most Common Tools you should be implementing as part of your Digital Finance journey
- What’s driving RPA’s growth?
- Implementation Strategies & Alternatives
- How Outsourcing can help finance executives self-fund their Digital Finance Strategy and drive faster outcomes
Similar to AiRo Digital Labs - RPA Use Case - Member Enrollment (20)
Explore our comprehensive data analysis project presentation on predicting product ad campaign performance. Learn how data-driven insights can optimize your marketing strategies and enhance campaign effectiveness. Perfect for professionals and students looking to understand the power of data analysis in advertising. for more details visit: https://bostoninstituteofanalytics.org/data-science-and-artificial-intelligence/
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Empowering the Data Analytics Ecosystem: A Laser Focus on Value
The data analytics ecosystem thrives when every component functions at its peak, unlocking the true potential of data. Here's a laser focus on key areas for an empowered ecosystem:
1. Democratize Access, Not Data:
Granular Access Controls: Provide users with self-service tools tailored to their specific needs, preventing data overload and misuse.
Data Catalogs: Implement robust data catalogs for easy discovery and understanding of available data sources.
2. Foster Collaboration with Clear Roles:
Data Mesh Architecture: Break down data silos by creating a distributed data ownership model with clear ownership and responsibilities.
Collaborative Workspaces: Utilize interactive platforms where data scientists, analysts, and domain experts can work seamlessly together.
3. Leverage Advanced Analytics Strategically:
AI-powered Automation: Automate repetitive tasks like data cleaning and feature engineering, freeing up data talent for higher-level analysis.
Right-Tool Selection: Strategically choose the most effective advanced analytics techniques (e.g., AI, ML) based on specific business problems.
4. Prioritize Data Quality with Automation:
Automated Data Validation: Implement automated data quality checks to identify and rectify errors at the source, minimizing downstream issues.
Data Lineage Tracking: Track the flow of data throughout the ecosystem, ensuring transparency and facilitating root cause analysis for errors.
5. Cultivate a Data-Driven Mindset:
Metrics-Driven Performance Management: Align KPIs and performance metrics with data-driven insights to ensure actionable decision making.
Data Storytelling Workshops: Equip stakeholders with the skills to translate complex data findings into compelling narratives that drive action.
Benefits of a Precise Ecosystem:
Sharpened Focus: Precise access and clear roles ensure everyone works with the most relevant data, maximizing efficiency.
Actionable Insights: Strategic analytics and automated quality checks lead to more reliable and actionable data insights.
Continuous Improvement: Data-driven performance management fosters a culture of learning and continuous improvement.
Sustainable Growth: Empowered by data, organizations can make informed decisions to drive sustainable growth and innovation.
By focusing on these precise actions, organizations can create an empowered data analytics ecosystem that delivers real value by driving data-driven decisions and maximizing the return on their data investment.
Adjusting primitives for graph : SHORT REPORT / NOTESSubhajit Sahu
Graph algorithms, like PageRank Compressed Sparse Row (CSR) is an adjacency-list based graph representation that is
Multiply with different modes (map)
1. Performance of sequential execution based vs OpenMP based vector multiply.
2. Comparing various launch configs for CUDA based vector multiply.
Sum with different storage types (reduce)
1. Performance of vector element sum using float vs bfloat16 as the storage type.
Sum with different modes (reduce)
1. Performance of sequential execution based vs OpenMP based vector element sum.
2. Performance of memcpy vs in-place based CUDA based vector element sum.
3. Comparing various launch configs for CUDA based vector element sum (memcpy).
4. Comparing various launch configs for CUDA based vector element sum (in-place).
Sum with in-place strategies of CUDA mode (reduce)
1. Comparing various launch configs for CUDA based vector element sum (in-place).
Levelwise PageRank with Loop-Based Dead End Handling Strategy : SHORT REPORT ...Subhajit Sahu
Abstract — Levelwise PageRank is an alternative method of PageRank computation which decomposes the input graph into a directed acyclic block-graph of strongly connected components, and processes them in topological order, one level at a time. This enables calculation for ranks in a distributed fashion without per-iteration communication, unlike the standard method where all vertices are processed in each iteration. It however comes with a precondition of the absence of dead ends in the input graph. Here, the native non-distributed performance of Levelwise PageRank was compared against Monolithic PageRank on a CPU as well as a GPU. To ensure a fair comparison, Monolithic PageRank was also performed on a graph where vertices were split by components. Results indicate that Levelwise PageRank is about as fast as Monolithic PageRank on the CPU, but quite a bit slower on the GPU. Slowdown on the GPU is likely caused by a large submission of small workloads, and expected to be non-issue when the computation is performed on massive graphs.
Chatty Kathy - UNC Bootcamp Final Project Presentation - Final Version - 5.23...John Andrews
SlideShare Description for "Chatty Kathy - UNC Bootcamp Final Project Presentation"
Title: Chatty Kathy: Enhancing Physical Activity Among Older Adults
Description:
Discover how Chatty Kathy, an innovative project developed at the UNC Bootcamp, aims to tackle the challenge of low physical activity among older adults. Our AI-driven solution uses peer interaction to boost and sustain exercise levels, significantly improving health outcomes. This presentation covers our problem statement, the rationale behind Chatty Kathy, synthetic data and persona creation, model performance metrics, a visual demonstration of the project, and potential future developments. Join us for an insightful Q&A session to explore the potential of this groundbreaking project.
Project Team: Jay Requarth, Jana Avery, John Andrews, Dr. Dick Davis II, Nee Buntoum, Nam Yeongjin & Mat Nicholas
AiRo Digital Labs - RPA Use Case - Member Enrollment
1. D I G I T A L L A B S
w w w . a i r o d i g i t a l l a b s . c o m
Elevate Digitally
Experts in Digital 2.0 Transformation for Healthcare,
Pharma, Life Sciences and Manufacturing industries
USE CASE
RPA Implementation for Member
Enrollment for Healthcare Payers
2. w w w . a i r o d i g i t a l l a b s . c o m
ABSTRACT
RESULTS
Member enrollment is a time-consuming process that is ridden with errors due to
manual processing of applications. Payers risk non-compliance if they don’t meet
mandated timelines and face revenue loss if they are unable to handle peak loads.
To enroll a new member, the analyst processes paper-based or scanned applications
– the task involves extracting relevant data from forms, validating the data and map-
ping it to corresponding fields in downstream applications.
In times of increasing digitization and automation, these numbers reveal that com-
panies are missing out on possibilities for making their operational processes more
efficient. Adopting emerging digital technologies, such as RPA (Robotic Process
Automation) and Cognitive Automation are being hailed as the new solution.
INDUSTRY Healthcare Payer
Operations
BUSINESS
FUNCTION
10,000+
35
ENROLLMENTS
PER MONTH
FTEs BEFORE RPA
76%
REDUCTION IN
TURN AROUND
TIME
$600K
ANNUAL SAVINGS ON ACCOUNT
OF PROCESS OPTIMIZATION, ERROR
REDUCTION AND REDUCED FTE
21
FTEs REASSIGNED
TO HIGHER VALUE
TASKS
ZERO
ERRORS
USE CASE
RPA Implementation
Member Enrollment
3. w w w . a i r o d i g i t a l l a b s . c o m
THE CHALLENGES
Revenue loss of 10%, esp. if unable to handle seasonality affects (peak loads) due to Affordable
Care Act.
Additional infrastructure investments to handle different distribution channels (e.g. brokers,
exchanges etc.) and complicated incoming enrollment data formats (fax, physical forms).
A high number of discrepancies and exceptions on account of manual data entry, missing fields
lead to incomplete registration which further increases follow-up tasks and impact on overall
cost.
High risk of non-compliance mandated by federally regulated policy deliverance timeline (72
hours for ‘4Rx’, 7-day deadline from enrollment completion to CMS transmission) directly contrib-
uting to star ratings of payors.
Lowering margins created the need to optimize current business operating model and lower
bottom line.
Increased infrastructure investments required to enable quicker response from the slow legacy
systems of State & federal government.
4. w w w . a i r o d i g i t a l l a b s . c o m
THE SOLUTION
OUTPUT
1- Successfully showcase of controlled
Robotics PoC
2- Automation potential assessment
3- Process candidate evaluation and
prioritization
1- RPA Target Operating Model
2- Set of processes automated
and migrated to Production
1- Self sufficiency at the client to run
the RPA service
2- Re-purpose the existing human
capital
4- Roadmap and project plan
5- ROI business case
WHAT WE AUTOMATE
IS A PROCESS
HOW WE AUTOMATE
IS A PROCESS
DECIDING WHAT TO AUTOMATE
IS A PROCESS
AIRO RPA METHODOLOGY - HIGH LEVEL ROADMAP
DISCOVERY RPA IMPLEMENTATION BOT COE
1-3 WEEKS
DUE DILIGENCE PoC RPA MOBILIZATION ENTERPRISE LEVEL
5-8 WEEKS2 WEEKS 4 WEEKS
Process assessments
Identify and prioritize
candidate process for potential
process automation
Evaluate and select RPA tool
Make summary report and
indicative business case for
process automation potential
Set up PoC & Production
environment
Prove the benefits of
automation by automating
a simple to medium
complex business process
Demonstrate automation
delivery methodology
Mobilize Process Automation
Program
Design phase
Build phase
Run phase
Bot development
Build robotics CoE for
consistent implementation
and support
Monitor, maintain and operate
robotics processes
RPA Helpdesk- Hypercare
1-
2-
3-
1-
2-
3-
4-
5-
1-
2-
3-
Business Analyst Robotics Factory TeamBusiness Analyst/Developers Robotics KT Team
Account
Set up
Enrollment/
Dis-Enrollment
Correspondence Welcome Kit Letter
Sending
Premium
Billing
5. We understand the risk points in the enrollment process and have carried out
robust mitigation techniques throughout the automation implementation
AiRo adopted its RAFD (Rapid Assessment Framework and Develop-
ment) methodology to automate the end to end member enrollment process and
provided insurers a scalable solution to process enrollment applications, with
considerably reduced cycle time. This makes the experience pleasant for the prospective
members and cost effective for the payers. AiRo utilizes ML and NLP algorithms to
auto-classify forms and extract relevant information. It also assigns confidence scores
for the extracted values, with the provision for the analyst to make any corrections to
extracted data. The validated data can then be exported to a chosen file format for
further processing.
3.
4.
5.
6.
7.
8.
9.
w w w . a i r o d i g i t a l l a b s . c o m
INFORMATION
PROCESSING
Individual or corporate customer
registration details replication
from the digital/manual form
to the payer’s system
Intelligent Automation with built-in
Machine Learning cleans up data for
error free and unbiased registration
The bot automates a calling list
creation for exception leads
Each field in the system is validated
with scanned documents using OCR
validated information is then forwarded
to the dispatch team to send
welcome kits and IDs to members
Validated data captured in payer’s
system is then auto triggered to CMS
With complete recording of information,
an email for the billed premium amount
is sent to the enrolled member
Collected payment confirmation is recorded
in the system and is added to the subfolder
as per desired bifurcation matrix
INFORMATION
SUBMISSION
CALLS TO
MEMBER
LETTER TO MEMBER
AND CMS
SEND DATA FOR
WELCOME KIT/ ID
INFORMATION
VALIDATION
PROCESS ACTIVITY RISK/ FAILURE POINTS
Incorrect/ Missing member details
Critical fields missed or incorrectly
captured
Enrollment/Disenrollment timelines missed
Process/regulatory requirements not
followed
TRR rejections
Missed out BAE information
Failed/Incorrect submission to CMS
Failed/Incorrect submission of PBM
eligibility data
Delayed submission to CMS
Unable to reach member
Wrong contact details
Reached voicemail
Incorrect information captured
Missed out some information
Incomplete/incorrect data sent to
printing vendor
Delayed data sent to printing vendor
Delayed correspondence to Member
Delayed CMS exhibit information to print vendor
Incorrect / incomplete correspondence to�
CMS vendor / processor
Delayed Bill generation to Member
Delayed cash application
Delayed correspondence to Bank/in house�
accounts team
Unable to interpret/comprehend customer
Delayed calls
Process/regulatory requirements not followed
Required information not provided to member
Printing vendor printed information incorrectly
Printing vendor missed out some kits
Incorrect / incomplete correspondence to member
Incorrect / incomplete correspondence to print vendor
for CMS exhibit
Delayed correspondence to CMS by Vendor / processor
Incorrect / incomplete correspondence to member
Incorrect / incomplete Cash application
Delayed submission of PBM eligibility data
Delayed submission for attestation
Failed to submit some transactions for
CMS attestation
Failed/incorrect processing of TRR records
Incorrect / incomplete verification of Member
LIS status
OHI Verification not done / inaccurate OHI
verification
Failed ot process out of area transactions
Failure to rectify erroneous activities / records
Failed to reinstate members disenrolled in error
BILL GENERATION
CASH APPLICATION
& RECONCILIATION
6. w w w . a i r o d i g i t a l l a b s . c o m
Processing time reduced by up to 75%.
Improved Star ratings of payers to the top 10 percentile in the industry with ensured
consistency and quality, 100% elimination of human error and 100% compliance.
43% increase in focus on customer facing/ engagement tasks due to reduced
repetitive tasks & Increased productivity with the increased enrolments/ hour and
24/7 operations.
Higher staff satisfaction by allowing individuals to focus on exceptions, escalated
cases and necessary human intervention.
Reduced TAT on new member enrollment applications by 76% - from 17 days to 4
days.
HIGHLIGHTS
7. w w w . a i r o d i g i t a l l a b s . c o m
AiRo Digital Labs is an award-winning Chicago-headquartered, Digital 2.0 consulting
f irm, which is one of the fastest growing leaders in the f ields of Cognitive Automation,
Traditional RPA, Machine Learning, Natural Language Processing, Natural Language
Understanding, Deep Learning, Industrial IOT and other AI technologies. AiRo Digital
Labs partners with clients in industries such as Healthcare, Pharma and Life Sciences,
Manufacturing, Hi- tech and Retail / CPG to accelerate their business transformation by
using emerging technologies.
AiRo Innovation factory has created 30 automation prototypes ready for
implementation including the award winning “Employee Onboarding” bot.
These ideas deliver fast and high-quality solutions to everyday business challenges.
1000+ virtual workersBots deployed across the globe
Innovation Lab for rapid assessment of technology and developing prototypes
90%+ ROI on core processes HR, Finance, Procurement, Sales, Supply Chain, Operations
Developed virtual workforce to automate and simplify processes
D I G I T A L L A B S
8. D I G I T A L L A B S
CONTACT US
CHICAGO
GURUGRAM
1871- CHICAGO ENTREPRENEURSHIP CENTER
222 W MERCHANDISE MAR PLAZA #1212,
CHICAGO, IL 60654
AIRO DIGITAL LABS PVT. LTD.
9TH FLOOR, TOWER-B, SAS TOWERS, MEDICITY, SECTOR 38,
GURUGRAM (GURGAON), 122002, HARYANA
HO CHI MINH CITY
HO CHI MINH CITY LAB,
SAIGON HI-TECH PARK, TAN PHU WARD, DIST. 9,
HO CHI MINH CITY, VIETNAM
Website https://www.airodigitallabs.com/
Mail to jennifer.hawkins@airodigitallabs.com