This document discusses how AI technologies like chatbots and virtual assistants are being used in the travel industry to enhance customer service. It provides examples of how these tools provide 24/7 assistance for tasks like booking flights/hotels, getting travel recommendations, and controlling smart hotel rooms. While many customers see benefits like speed and convenience, they also note these tools still need development to handle complex requests preferred speaking to humans. The document emphasizes that for businesses to keep customers satisfied, they must ensure AI tools are fully developed before widespread implementation to avoid worsening customer experiences.