PART
II
The Marketing Mix: 4P's of MARKETING
The 4 P's to consider:
 Product
 Price
 Place
 Promotion
PRODUCT
 Choice of the right group of product
 Choice of right product mix
 Product branding strategy
Product
 Is defines as anything offered for sale, attention and
acquisition. It includes physical objects, services, places,
organizations and ideas.
 It also means the prestige and repetitions of the objects
manufacturer, the credit available to facilitate its purchase,
and the information and instruction given for its proper use.
PRODUCT
Product Categories:
i. raw/fresh
ii. semi-processed
iii. processed
Terminologies related to Product:
a. Profitability
- Expressed in terms of some specific absolute amount or in terms of a percentage of
capital employed.
b. Market share
- It is seen as a viable objective of the product. It refers to the company's penetration
on the market in the hands of several major competitors.
PRODUCT
c. Growth
- Expressed in terms of units on peso or amount of sales base on variety of sources
including;
1. Customers
2. Competition
3. Channels of distribution
d. Budget determination
- It refers to the amount expenditure of the company over extended times.
Considerations fall on spends of company's funds.
PRODUCT
Total product concept
- Is the entire set of benefit of the product provides to the costumer.
Two (2) classifications of products:
1. Consumer goods are products used by the ultimate consumer or households and
in such forms that they can be used without further processing.
2. Industrial goods are products that are be sold primarily for use in producing other
goods or rendering services, as contrasted with goods destined to be sold primarily
to the ultimate consumer.
PRODUCT
* Three kinds of consumer goods:
1. Convenience goods - goods purchased on minimum of shopping efforts usually available in
retail outlets.
a. Staple goods
These products are purchased routinely, with some preplanning to minimize the time
and effort to make the purchase.
b. Impulse goods
These products are purchased without planning prior to entering the store ex. chewing
gum, candy and magazines.
c. Emergency goods
These products are required to meet an expected need ex. first aid kit, medicines
2. Shopping goods - products for which the consumer expends considerable effort comparing
suitability, price, quality and style ex. women's suit, furniture, and bicycle.
3. Specialty goods - products for which consumers are unwilling or unable to accept
substitutes.
PRODUCT
Other Way of Product Classifications
 Consumption And Tangibility
 Effort And Risk
 Levels Of Product
A. Product (via consumption and tangibility)
• Durables - have a long interval between repeat purchases, e.g.
floor polishers, cars, TV sets
• Non-durables - have stronger repeat purchases, e.g. detergents, ice cream, cassette
tapes
• Services - which are essentially intangible because there are no physical products
involved, does not result in ownership
PRODUCT
B. Effort and risk (consumer satisfaction = benefit - cost)
Cost: Effort and Risk
 Effort - the amount of money, time and energy the buyer is willing to spend to
purchase a given product.
 Risk - the buyer's subjective feeling ab out the consequences of
making a purchasing mistake.
Type of product using effort and risk
Convenience products
Shopping products
Specialty products
PRODUCT
C. Three Levels of Products
1. Core product - the problem solving benefits that consumers are really buying.
 The generic benefit each product gives e.g. AMC cookware, better health
Ex. Manulife - financial security against uncertainty of death
2. Augmented product - the offering of additional services and benefits such as
warranty and parts, toll free telephone numbers to call if customers have problems or
questions.
 The extras built in to the formal product
> AMC cookware - credit availability, lifetime warranty, free cooking lesson, free
delivery, home demo service
3. Formal product - refers to the product parts, quality level, features, design, brand
name, packaging and other attributes that combine to deliver the core product
benefits.
 The physical or tangible product
> AMC cookware - a multi-system cookware
PRODUCT
Product mix
 refers to the set of all product lines and items that a particular seller offers for sale
to buyers. Mix may be described as:
1. Wide if there are a lot of product lines
2. Deep if there are several products within each line
3. Consistent if the products being produced are related
Product line
 is a group of products within a production mix that are closely related either
because they function in similar manner, are sold to the same costumer groups, are
marketed through the same types of outlets, or full within the given price ranges.
PRODUCT
Product mix
 refers to the set of all product lines and items that a particular seller offers for sale
to buyers. Mix may be described as:
1. Wide if there are a lot of product lines
2. Deep if there are several products within each line
3. Consistent if the products being produced are related
Product line
 is a group of products within a production mix that are closely related either
because they function in similar manner, are sold to the same costumer groups, are
marketed through the same types of outlets, or full within the given price ranges.
PRODUCT
Product item
 is a distinct unit within a product line that is distinguishable by size, price,
appearance, or some other characteristics. The item is sometimes called a stock
keeping unit, product variant or sub variant.
Examples:
Del Monte Product
Product item - Del Monte pineapple, slices, tomato catsup
Product Line - Del Monte canned fruits (pineapple, peaches, and fruit cocktail).
Product Mix - all Del Monte products (canned, bottled, boxed, or fruit, catsup)
PRODUCT
Brand
 a letter, word or symbol used to identify a product
Branding is uncommon in Agriculture because:
 Not affordable
 Lack of product differentiation
 Short shelf life/ market exposure
 Perishable
Brand name refers to the part of a brand that can be vocalized.
Ex. Dole
Brand mark refers to the part of a brand that cannot be vocalized such as its symbol,
design or distinctive packaging.
Trademark is a brand or part of a brand that is given legal protection because it is
assigned exclusively.
PRODUCT
2 kinds of Brands:
1. Manufacturer Brand- the producer assumes the responsibility for the naming,
pricing, promotion and product- quality decisions. They are also known as national
brands.
2. Distributor brands- are brand developed by the wholesaler or retailer who assumes
the major responsibility for them. They are also called private brands.
*Brand name becomes generic
As brand name becomes synonymous with a product category, the brand general or
generic naming is used for the entire product class. Ex. Colgate instead of toothpaste
*Unbranded goods also known as no-name, no frills, or plain wraps that consequently
met an importance for a low-cost alternative to nationally branded products.
PRODUCT
Packaging
 it is the total presentation of the product
 The container or wrapping for a product item.
Some characteristics of a good package
 Attractive
 Informative/immediate
 Dependable (sustain quality or shelf life)
Benefits from packaging:
 Protection
 Convenience
 Enhancement/promotion
PRODUCT
Label
 is a part of the package which carries information about the product to
communicate with those who purchase or might purchase the product.
3 Types of Label:
1. Grade labels- indicate the product quality. Ex. meat may be graded as choice or
prime. Canned fruits are grade labeled A, B, C.
2. Descriptive labels -tell how the product is to be used or maintained.
3. Brand label- identify the brand itself. It contains the brand name, symbol, sign, or
some combination of these elements.
PRODUCT
Open dating
 indicates the useful life and helps consumer avoid spoiled products.
New products
 It means a major innovation such as the automobile or television. Other times it
refers to small modification in the feature or packaging of an existing product.
PRODUCT
3 Classification of new products:
1. Continuous innovations are minor products changes that have little influence on
establish on costumer behaviors.
2. Dynamically continuous innovations are more disruptive changes and include
major product changes and creation of some new products.
3. Discontinuous innovations establish new products and new patterns of consumer
behaviors.
PRODUCT
The new product development stages:
1. Generation of new product ideas
2. Screening. Evaluate and reduce the number of product ideas.
3. Business analysis. Evaluate the financial aspects of new product
aspects such as pay backs, average rate of return, etc.
4. Product concept. Develop the subjective meaning the company hopes
to communicate about the product.*Product idea- is a potential
product describe in objective or functional terms.
5. Product development. Development of the physical product.
6. Market testing. Fine-tuning of the marketing mix by marketing it in a
limited geographic area.
7. Commercialization
PRODUCT
* Considerations on Product life cycle and strategic planning
1. Product and brand positioning
It is a process in which a firm tries to create perception in a consumer's
mind as to where a given product or brand fits in relation to competing products or
brand.
2. Product cannibalization
It is the process in which a company introduces a new product whose sales
are partially derived from the sales of the company's existing products.
2 types of product cannibalization:
a. Planned cannibalization- may be used to delete an existing product from the
market. It occurs on the late stages of the product life cycle by replacing new or
improved products in order to maintain market share.
b. Preemptive cannibalization- it occurs during the maturity stages of the product.
PRODUCT
3. Product deletion
As product reaches the decline stage, management must evaluate
their role in the company's product portfolio and consider eliminating
them.
4. Evaluation of product performance
Involves comparing plans and actual results.
PRODUCT
Legal aspects of products:
1. Product liability
is management's legal responsibility for defective products that cause injury to
consumers.
4 theories of liability:
1. Negligence theory-carelessness of the manufacturer or product producer.
2. Breach of warranty- may be based on either express or implied
warranty.
Express warranty- is an explicit statement in writing or conversation or in advertising,
labeling, or any other form of promotion.
Implied warranty- required by laws
3. Strict liability- when a manufacturer places an article on the market without inspection and
causes injury to mankind. Ex. defective products causing injuries
4. Misrepresentation or fraud-occurs when manufacturer engages in deception to secure an
unfair or unlawful gain. Example: presenting a product as able to perform a specific function
which is not good in performing.
PRODUCT
2. Product warranty
is an assurance by the seller of the quality of performance of a product.
Product Quality
- The ability of the product to perform its functions
- Conforming to customer's specifications, measured through consumer satisfaction
and not self-gratification.
- Depends on the consumer's, not the firm's, assessment of competing products
- Product Quality can be achieved by:
• Delivering the right product
• Satisfying customer's needs
• Meeting customer's satisfaction
• Treating every customer with integrity, respect and courtesy
PRODUCT
2. Product warranty
Attributes that signal quality
• Intrinsic cues - involve the physical composition of the product such as flavor, color
and sweetness in an orange drink.
• Extrinsic cues - are product-related but not part of the physical product itself such
as brand name, price, warranty, product form, and level of advertising.
Product quality covers
• Durability and reliability
• Precision
• Care of operation and repair
PRODUCT
2. Product warranty
ISO 9000
• A series of quality management and assurance standards which define the elements
required to achieve a quality system regardless of the product manufactured or the
technology used.
• Enables a company to establish its reliability as a supplier that conforms to
international standards.
ISO certification
• Valid only for the plant that was assessed, other plants are assessed separately.
• Bureau of Product Standards does the inspection and certification if companies are
conforming to quality standards
• Observations of how records are filed and management review of internal audit
system (financial, production process and quality system).
PRICE
Pricing is considered as the most important unction since it is the only function
which lets the money flow back to the business.
Price - is the value assigned to the utility one receives from products or services.
Usually price is the amount of money that is given up to acquire a given quantity of
goods or services.
Mechanisms of Price Discovery
1. Individual Negotiations
- Simple bargaining between individual buyers and sellers for each transactions
2. Organized Markets
- Local markets and fairs have centralized and institutionalized exchange and
pricing functions
PRICE
a. Commodity exchanges
Two Types:
1. "Spot" or cash markets- involves trading in actual commodities, normally on
the basis of samples.
2. Future Contracts- Specify the minimum grade or particular grades of a
commodity which must be delivered in fulfillment of the contract at some
future date
b. Auction markets
For commodities which are difficult to standardize, auction markets provide the
answer.
c. Terminal livestock exchanges
for selling of livestock through terminal livestock market
PRICE
3. Administered Prices
Administered pricing in agriculture is almost exclusively a government function.
The objective is to provide a floor price for large crops so as to minimize price
fluctuations
4. Group or Collective Bargaining
Farmers form a bargaining associations through which they can negotiate for
higher prices.
5. Formula Pricing
Setting price through a formula. Usually used by wholesalers.
In this strategy, a formula pricing agreement is negotiated with the buyer
PRICE
Important considerations in pricing:
Credit is the provision of resources by one party to another party where that second party
does not reimburse the first party immediately, thereby generating
a debt and instead arranges either to repay or return those resources or material(s) of equal value) at a
later date. It is any form of deferred payment.
Discounts and allowances are reductions to a basic price of goods services.
Payment methods
Exchanging – is to change coin, money and banknote in terms of the price.
Provisioning is to transfer money from one account to another.
Types of Price Fluctuations:
1. Seasonal Price Variations
2. Annual Price Fluctuations
3. Trends
4. Irregular or Random Movement in Prices
5. Cyclical Price Variations
PRICE
Pricing Strategies
1. Premium Pricing
use a high price where there is uniqueness about the product or service. This
approach is used where a substantial competitive advantage exists. Such high
prices are charge for luxuries such as Executive/business flights.
2. Penetration Pricing
The price charged for products and services is set artificially low in order to
gain market share. Once this is achieved, the price is increased. This approach was
used by France Telecom and Sky TV.
3. Economy Pricing
This is a no frills low price. The cost of marketing and manufacture are kept at a
minimum. Supermarkets often have economy brands for soups, spaghetti, etc.
PRICE
Pricing Strategies
4. Price Skimming
Charge a high price because you have a substantial competitive advantage.
However, the advantage is not sustainable. The high price tends to attract new
competitors into the market, and the price inevitably falls due to increased supply.
Manufacturers of digital watches used a skimming approach in the 1970s. Once other
manufacturers were tempted into the market and the watches were produced at a
lower unit cost, other marketing strategies and pricing approaches are implemented.
5. Psychological Pricing
This approach is used when the marketer wants the consumer to respond on an
emotional, rather than rational basis. For example 'price point perspective' 99 cents
not one peso.
PRICE
Pricing Strategies
6. Product Line Pricing
Where there is a range of product or services the pricing reflect the benefits of parts
of the range. For example car washes. Basic wash could be 2.00, wash and wax 4.00, and the
whole package 6.00.
7. Optional Product Pricing
Companies will attempt to increase the amount customer spend once they start to
buy. Optional 'extras' Increase the overall price of the product or service. For example airlines
will charge for optional extras such as guaranteeing a window seat or reserving a row of seats
next to each other.
8. Captive Product Pricing
Where products have complements, companies will charge a premium price where
the consumer is captured. For example a shredder manufacturer will charge a low price and
recoup its margin (and more) from the sale of the only design of blades which fit the shredder.
PRICE
Pricing Strategies
9. Product Bundle Pricing
Here sellers combine several products in the same package. This also serves to move
old stock. Videos and CDs are often sold using the bundle approach
10. Promotional Pricing
Pricing to promote a product is a very common application. There are many examples
of promotional pricing including approaches such as BOGOF (Buy One Get One Free).
11. Geographical Pricing
Geographical pricing is evident where there are variations in price in different parts of
the world. For example rarity value, or where shipping costs increase price.
12. Value Pricing
This approach is used where external factors such as recession or increased
competition force companies to provide
'value' products and services to retain sales e.g. value meals at McDonalds.
PRICE
Pricing Strategies
13. Pre - emptive Pricing
It is to set the price of a product so low that the market is unattractive to
competitors. In this manner, the firm essentially pre-empts the market for itself. The
price, of course, must be established close to the cost of production.
14. Extinction Pricing
There are firms which price a product or products on the basis of variable costs
in order to force firms in weak financial or marketwise positions to discontinue their
production
15. Formula Pricing
This type of pricing is usually used by wholesalers. In this strategy, a formula
pricing agreement is negotiated with
the buyer. For example, all deliveries during a period will be made on the basis of a
wholesale market quotation plus a margin of a given amount per unit.
PRICE
Pricing Strategies
16. Tie - in Pricing
Wholesaler use this procedure whenever they have a large supply of less
desirable varieties or classes of product together with the limited more desirable ones.
17. Competitive Pricing
Retailers usually set prices to be near or equal to those in other stores for
products bought on a regular or irregular basis.
18. Unit Pricing
One of the effective ways of pricing to gain volume is through pricing items in units of
two or more. This is especially significant for low - priced items or items which the
average customers needs or can use more than one within
reasonable item
PRICE
Pricing Strategies
19. Price Lining
Offering two or more classes of the same product at different prices is known
as price lining. With products like onions, eggs or melons, there are some units better
in size, color, quality, or appearance than others. By separating these products into two
or more groups and placing a higher price on the better lots, even though cost is the
same, profits can be increased.
20. Special prices
A major aspect of retail pricing is the determination of prices for the items to
be offered as specials each week. This includes the selection of appropriate items that
will have broad appeal as well as reasonable extent of price reductions. Many of the
"hot" specials are loss leaders - designed to attract customers to the store. The
assumption, which is generally true, is that once in the store, the customer will buy
other items at regular prices and thus help offset the loss of margins on the specials.
PLACE/DISTRIBUTION
Distribution Factors:
1. No. of potential buyers
2. Complexity of product
3. Sales & distribution experience
4. Geography
Channel distribution is a set of interdependent organizations involved in the process
of making a product or service available for use or consumption.
Intermediaries or reseller- are used in the channel of distribution.
Marketing / Distribution Strategies
 route through which a product & its title or ownership flow from production to
consumption.
PROMOTION
Promotion is the personal and/or impersonal process of assisting a perspective
customer to buy a commodity to favor upon an idea that has commercial significance
to the seller.
Importance of Promotion
 make buyers aware of the alternatives goods and services that exist.
 shorten the distance between the market and the manufacturers by keeping
buyers well-informed about the different products
 help regulate the level and timing of demand.
PROMOTION
Promotional Methods
1. Advertising
Any form of non-personal presentation and promotion of ideas, goods or
services in a medium paid for by an identified sponsor.
Types of advertisements:
1. Product advertising
presents information and /or persuasive appeal about products or services.
2. Competitive advertising
consists of brand-oriented messages designed to stimulate selective demand.
3. Comparative advertising
makes direct comparisons between the advertised brand and one or more
competing brands, usually across several attributes.
PROMOTION
4. Institutional advertising
seeks to enhance the overall image of and build goodwill for the information.
5. Trade advertising
consists of messages directed at resellers that appear in specialized trade
organizations or at sent through the mail.
6. Cooperative advertising
occurs when the costs of an advertising message are shared by more than one
party.
7. Advertising campaign
is an integrated campaign effort for a product that extends over time. It
involves multiple messages with a common underlying theme.
PROMOTION
Promotional Methods
2. Personal selling
for purposes of making sales.
Oral presentation with one or more prospective purchasers/buyers
3. Packaging
viewed as simply an extension of the physical product. It can be
used to:
A. enhance shelf life
B. symbolize brand
C. reposition or modernize a brand
D. remind consumers
4. Public relations
is the management function of an organization designed to elicit from one or more publics a
general positive feeling forward the organization and the products.
Publicity - non-personal stimulation of demand for a product, service or idea by planting
commercially significant news about it in a medium that is not paid for by the sponsor.
PROMOTION
Promotional Methods
5. Sales promotion - those marketing activities, other than personal selling, advertising and
publicity that stimulates consumer purchasing and dealer effectiveness.
Types of Sales Promotion
 Consumer promotion (samples, coupons, raffles, money-refund offers, discounts,
rebates)
 Trade promotion (cooperative advertising, dealer sales contests)
 Sales-force promotion (contest, recognition, awards. Bonuses, extra commissions)
Some Considerations on Promotions
1. Nature of the market
2. Nature of the product
3. Stage of the product life cycle
4. Availability of funds
Theory of Price Controls
Principal purpose: Keep prices from rising.
Recall: High prices discourage consumption and encourage
production particularly in a competitive economy where
economic forces operate.
Assume that the market for meat is initially at equilibrium at
P* and Q*.
PROBLEMS IN AGRICULTURAL MARKETING:
1. Product Characteristics
A. Perishability
Role of marketing system
- Retard or stop the 3 D action (death, decay, and deterioration)
- Get the products to the consumers before 3D actions
progressed
B. Seasonality
C. Bulkiness - low in price relative to their volume or weight
Bulky products- most profitably produced near the consuming
centers where they are to be marketed because more storage space and
transportation facilities
D. Heterogeneity
PROBLEMS IN AGRICULTURAL MARKETING:
2. Number of producers
3. Characteristics of Consumers
4. Inadequate Market Information
5. Inadequate Marketing Support Services
6. Increasing Marketing Efficiency
• Efficiency - moving products through the channels at the
lowest possible cost, considering the services performed.
DEMAND FOR AGRICULTURAL PRODUCTS
Demand
- Force that "pulls" food products through the marketing channels
- Various quantities of a product which consumers will buy at all probable
prices, all other factor held constant.
Effective demand
- consists of desire for the product and the ability to pay for it
Law of demand
- inverse relationship between price and quantity.
Giffens paradox
- Positive slope demand relation e.g. increase in quantity demand, increase
price
Market demand
- Generalization of the consumer demand concept.
- quantities of a commodity which all consumers in a particular market are
willing and able to buy as price varies, all other factors held constant
1. Which of these is true about marketing?
A. Marketing is used to promote the product and services
B. Marketing is concerned about the sales only
C. Marketing is the activity, set of institutions, and
processes for creating, communicating, delivering, and
exchanging offerings that have value for customers,
clients, partners, and society at large.
D. Marketing considers only the needs of the organization
and not the society
2. Which one is not a part of the 4 Ps?
A. Product
B. People
C. Price
D. Place
3. Who is the Father of Modern Marketing?
A. Philip Kotler
B. Adam Smith
C. Abraham Maslow
D. John Maynard Keynes
4. ____defined marketing as the science and art of
exploring, creating, and delivering value to satisfy the
needs of a target market at a profit?
A. Philip Kotler
B. Adam Smith
C. Abraham Maslow
D. John Maynard Keynes
5. The term "Marketing" refers to?
A. Promotion of the product
B. Focusing on sales and profit
C. Strategizing and implementing the organization
process
D. Set of activities to deliver customer value and
satisfaction
6. In marketing, what is the term for the usefulness of a
product that is a consequence of its creation from raw
material?
a) place utility
b) position utility
c) price utility
d) form utility
7. Why must the marketers monitor the competitor's
activities?
A. The competitor may destroy the organization
B. The competitor may threaten the monopoly position of
the company
C. New offerings of a competitor may need alterations in
one or more components of the company's marketing
mix
D. The competitor may be violating the law to gain an
advantage
8. Different price points for a different level of quality
for a company's related products is a part of which
pricing strategy?
A. Product line pricing
B. Incremental pricing
C. Optional product pricing
D. By-product pricing
9. When Olympia Carpets develops new carpets that are
highly stain resistant and durable, it must educate
consumers about the product's benefits. This activity
calls for which one of the following marketing mix
variables?
a) Price
b) Promotion
c) Distribution
d) Product
10. Which one of these is an appropriate definition of
"want"?
A. The desires of consumers
B. Needs related to society
C. Basic human needs
D. Needs directed to the product
11. In the evolution of marketing the production period
ended in ?
A. Late 1800s
B. After the second world war
C. In the 1920s
D. Early 20th century
12. According to Philip Kotler marketing is____?
A. A science
B. An art
C. Both science and art
D. None of the above
13. Which concept holds that consumers will favor the
products that are easily available at an affordable price?
A. Production concept
B. Product concept
C. Marketing concept
D. Production cost concept
14. What does the term "marketing" refer to?
A. New product development
B. Advertising and other promotional activities
C. Achieving sales and profit targets
D. Creating customer value and satisfaction
15. Which part of the consumer's income interests the
marketers?
A. Gross Income
B. Disposable Income
C. Inflationary Income
D. Discretionary Income
16. Catalogues, sponsored events, and digital media
presence are closely associated with the marketing mix
activity of?
A. Product development
B. Pricing
C. Promotion
D. Sales
17. Early adopters and opinion leaders tend to?
A. Buy new products in their circles first and voice their
opinion
B. Buy tried and tested products
C. Being from upper class, users from other classes are
followers
D. Don’t take risks easily
18. To achieve market expansion a company must?
A. Use distribution channels more effectively
B. Use advertising campaigns more effectively
C. Price their products more strategically
D. All of the above
19. Which one of the following factor indicates "the
name, term, sign, symbol, design or a combination of
these that differentiate the product of one seller or
group of sellers from the other sellers"?
a) Brand
b) Package
c) Label
d) Style
20. In the service industry how many Ps comprise the
marketing mix?
A. 4 Ps
B. 7 Ps
C. 10 Ps
D. 8 Ps
21. Which period worked on the marketing philosophy
of "A good product will sell itself"?
A. Marketing
B. Production
C. Sales
D. Relationship
22. Which of the following describes "diversification"?
A. New products in new markets
B. New products in existing markets
C. Existing products in an existing market
D. Existing products in new markets
23. The exchange rate is:
a) the growth rate differential between two countries.
b) the value of one currency in terms of another.
c) the rate at which goods are sold in a country.
d) the interest rate differential between two countries.
24. A recession is:
a) a period of declining prices.
b) a period of very rapidly declining prices.
c) a period of declining unemployment.
d) a period during which aggregate output declines
25. Producers, wholesalers, and retailers act as a unified
system to form a?
A. Vertical marketing system
B. Horizontal marketing system
C. Traditional marketing system
D. Hierarchical marketing system
26. Which one of the following is not a content of
marketing plan?
a) Budget
b) Production
c) Objectives
d) Control
27. Achieving strategic marketing objectives using
marketing plans and strategies is called?
A. Target achievement
B. Marketing implementation
C. Market penetration
D. Goal setting
28. Using a successful brand name to launch a new
product in a different category is called?
A. Line extension
B. Brand expansion
C. Brand extension
D. Branding
29. The marketer focuses on product awareness, trial,
and expansion in this stage of the product life cycle?
A. Growth Stage
B. Decline Stage
C. Maturity stage
D. Introduction stage
30. The major objective of any marketing activity is to?
A. Sell
B. Promote
C. Create
D. Increase awareness
31. When a firm believes that competitive edge depends
purely on its ability to innovate, it is following?
A. Competitive model
B. Conventional model
C. Out-of-the-box thinking
D. None of the above
32. Which of the following is important for the success
of a differentiated product with unique customer
benefits?
A. Early recognition of the need
B. Large scale promotion
C. Product superiority
D. Detailed analysis
33. GATT stands for
a) General Agreement of Tariff and Trade
b) General Agreement of Trade and Tariff
c) General Agreement of Tax and Trade
d) None of above
34. Which marketing channel makes the products available to
end users without intermediaries?
A. Indirect channel
B. Direct channel
C. Dynamic channel
D. Flexible channel
35. Opportunity cost is
a) the cost incurred in the past before we make a decision about
what to do in the future.
b) a cost that cannot be avoided, regardless of what is done in
the future.
c) that which we forgo, or give up, when we make a choice or a
decision.
d) the additional benefit of buying an additional unit of a
product
36. At which stage of the product cycle is the profit typically
negative?
A. Decline stage
B. Growth stage
C. Maturity stage
D. Growth stage
37. Which of the following facts defines the break-even point?
A. Total revenue is less than the total cost
B . Total revenue is the same as the total cost
C. Total profit is more than the total cost
D. The total cost is less than the total cost
38. The expenses paid to workers for overtime are considered
as?
A. Fixed cost
B. Variable cost
C. Dependent cost
D. Total cost
39. During the societal marketing period what was firms' main
concern for marketing?
A. Producing high-quality products
B. Social and ethical concerns in marketing
C. Achieving sales target
D. Understanding consumer insights
40. ____is achieved when customer expectations are met
regarding the quality of products and services along with the
value-based price?
A. Quality excellence
B. Customer satisfaction
C. Value proposition
D. None of the above
41. Logistics management is mainly concerned about?
A. Promotion
B. Production
C. Supply chain management
D. Sales
42. What do you understand by Marketing buzz?
A. Social marketing
B. Traditional marketing
C. Digital marketing
D. Viral marketing
43. What do you understand by brand loyalty?
A. Consumer's emotional attachment to the brand
B. Consumer's social attachment toward the brand
C. Fulfillment of consumers needs
D. Feel good factor when using a brand’s product
44. A description of people and their place in society is covered
under?
A. Geographic segmentation
B. Demographic segmentation
C. Income group
D. Age group
45. When a firm sets high initial prices which fall with entry of
competitors in the market, it is called?
A. Competitive pricing
B. Price skimming
C. Entry barrier
D. Monopolistic competition
46. Which of the following is not a part of Barriers to Entry?
A. Government policies
B. Patents
C. High capital requirements
D. New Entrants
47. At which stage of the product life cycle do the sales slow
down and profits level off or decline?
A. Introduction
B. Growth
C. Maturity
D. Decline
48. In general political campaigns are examples of ?
A. Digital marketing
B. Social marketing
C. Personal marketing
D. Conventional marketing
49. Choose the factor which is not included as a part of the
physical supply?
A. Storage
B. Standardization
C. Transport
D. Packaging
50. Charging low prices from the introduction stage to gain
growth in the market is?
A. Premium
B. Penetration
C. Skimming
D. Rational pricing

AGRICULTURAL MARKETING PART II.pptx

  • 1.
  • 2.
    The Marketing Mix:4P's of MARKETING The 4 P's to consider:  Product  Price  Place  Promotion
  • 3.
    PRODUCT  Choice ofthe right group of product  Choice of right product mix  Product branding strategy Product  Is defines as anything offered for sale, attention and acquisition. It includes physical objects, services, places, organizations and ideas.  It also means the prestige and repetitions of the objects manufacturer, the credit available to facilitate its purchase, and the information and instruction given for its proper use.
  • 4.
    PRODUCT Product Categories: i. raw/fresh ii.semi-processed iii. processed Terminologies related to Product: a. Profitability - Expressed in terms of some specific absolute amount or in terms of a percentage of capital employed. b. Market share - It is seen as a viable objective of the product. It refers to the company's penetration on the market in the hands of several major competitors.
  • 5.
    PRODUCT c. Growth - Expressedin terms of units on peso or amount of sales base on variety of sources including; 1. Customers 2. Competition 3. Channels of distribution d. Budget determination - It refers to the amount expenditure of the company over extended times. Considerations fall on spends of company's funds.
  • 6.
    PRODUCT Total product concept -Is the entire set of benefit of the product provides to the costumer. Two (2) classifications of products: 1. Consumer goods are products used by the ultimate consumer or households and in such forms that they can be used without further processing. 2. Industrial goods are products that are be sold primarily for use in producing other goods or rendering services, as contrasted with goods destined to be sold primarily to the ultimate consumer.
  • 7.
    PRODUCT * Three kindsof consumer goods: 1. Convenience goods - goods purchased on minimum of shopping efforts usually available in retail outlets. a. Staple goods These products are purchased routinely, with some preplanning to minimize the time and effort to make the purchase. b. Impulse goods These products are purchased without planning prior to entering the store ex. chewing gum, candy and magazines. c. Emergency goods These products are required to meet an expected need ex. first aid kit, medicines 2. Shopping goods - products for which the consumer expends considerable effort comparing suitability, price, quality and style ex. women's suit, furniture, and bicycle. 3. Specialty goods - products for which consumers are unwilling or unable to accept substitutes.
  • 8.
    PRODUCT Other Way ofProduct Classifications  Consumption And Tangibility  Effort And Risk  Levels Of Product A. Product (via consumption and tangibility) • Durables - have a long interval between repeat purchases, e.g. floor polishers, cars, TV sets • Non-durables - have stronger repeat purchases, e.g. detergents, ice cream, cassette tapes • Services - which are essentially intangible because there are no physical products involved, does not result in ownership
  • 9.
    PRODUCT B. Effort andrisk (consumer satisfaction = benefit - cost) Cost: Effort and Risk  Effort - the amount of money, time and energy the buyer is willing to spend to purchase a given product.  Risk - the buyer's subjective feeling ab out the consequences of making a purchasing mistake. Type of product using effort and risk Convenience products Shopping products Specialty products
  • 10.
    PRODUCT C. Three Levelsof Products 1. Core product - the problem solving benefits that consumers are really buying.  The generic benefit each product gives e.g. AMC cookware, better health Ex. Manulife - financial security against uncertainty of death 2. Augmented product - the offering of additional services and benefits such as warranty and parts, toll free telephone numbers to call if customers have problems or questions.  The extras built in to the formal product > AMC cookware - credit availability, lifetime warranty, free cooking lesson, free delivery, home demo service 3. Formal product - refers to the product parts, quality level, features, design, brand name, packaging and other attributes that combine to deliver the core product benefits.  The physical or tangible product > AMC cookware - a multi-system cookware
  • 11.
    PRODUCT Product mix  refersto the set of all product lines and items that a particular seller offers for sale to buyers. Mix may be described as: 1. Wide if there are a lot of product lines 2. Deep if there are several products within each line 3. Consistent if the products being produced are related Product line  is a group of products within a production mix that are closely related either because they function in similar manner, are sold to the same costumer groups, are marketed through the same types of outlets, or full within the given price ranges.
  • 12.
    PRODUCT Product mix  refersto the set of all product lines and items that a particular seller offers for sale to buyers. Mix may be described as: 1. Wide if there are a lot of product lines 2. Deep if there are several products within each line 3. Consistent if the products being produced are related Product line  is a group of products within a production mix that are closely related either because they function in similar manner, are sold to the same costumer groups, are marketed through the same types of outlets, or full within the given price ranges.
  • 13.
    PRODUCT Product item  isa distinct unit within a product line that is distinguishable by size, price, appearance, or some other characteristics. The item is sometimes called a stock keeping unit, product variant or sub variant. Examples: Del Monte Product Product item - Del Monte pineapple, slices, tomato catsup Product Line - Del Monte canned fruits (pineapple, peaches, and fruit cocktail). Product Mix - all Del Monte products (canned, bottled, boxed, or fruit, catsup)
  • 14.
    PRODUCT Brand  a letter,word or symbol used to identify a product Branding is uncommon in Agriculture because:  Not affordable  Lack of product differentiation  Short shelf life/ market exposure  Perishable Brand name refers to the part of a brand that can be vocalized. Ex. Dole Brand mark refers to the part of a brand that cannot be vocalized such as its symbol, design or distinctive packaging. Trademark is a brand or part of a brand that is given legal protection because it is assigned exclusively.
  • 15.
    PRODUCT 2 kinds ofBrands: 1. Manufacturer Brand- the producer assumes the responsibility for the naming, pricing, promotion and product- quality decisions. They are also known as national brands. 2. Distributor brands- are brand developed by the wholesaler or retailer who assumes the major responsibility for them. They are also called private brands. *Brand name becomes generic As brand name becomes synonymous with a product category, the brand general or generic naming is used for the entire product class. Ex. Colgate instead of toothpaste *Unbranded goods also known as no-name, no frills, or plain wraps that consequently met an importance for a low-cost alternative to nationally branded products.
  • 16.
    PRODUCT Packaging  it isthe total presentation of the product  The container or wrapping for a product item. Some characteristics of a good package  Attractive  Informative/immediate  Dependable (sustain quality or shelf life) Benefits from packaging:  Protection  Convenience  Enhancement/promotion
  • 17.
    PRODUCT Label  is apart of the package which carries information about the product to communicate with those who purchase or might purchase the product. 3 Types of Label: 1. Grade labels- indicate the product quality. Ex. meat may be graded as choice or prime. Canned fruits are grade labeled A, B, C. 2. Descriptive labels -tell how the product is to be used or maintained. 3. Brand label- identify the brand itself. It contains the brand name, symbol, sign, or some combination of these elements.
  • 18.
    PRODUCT Open dating  indicatesthe useful life and helps consumer avoid spoiled products. New products  It means a major innovation such as the automobile or television. Other times it refers to small modification in the feature or packaging of an existing product.
  • 19.
    PRODUCT 3 Classification ofnew products: 1. Continuous innovations are minor products changes that have little influence on establish on costumer behaviors. 2. Dynamically continuous innovations are more disruptive changes and include major product changes and creation of some new products. 3. Discontinuous innovations establish new products and new patterns of consumer behaviors.
  • 20.
    PRODUCT The new productdevelopment stages: 1. Generation of new product ideas 2. Screening. Evaluate and reduce the number of product ideas. 3. Business analysis. Evaluate the financial aspects of new product aspects such as pay backs, average rate of return, etc. 4. Product concept. Develop the subjective meaning the company hopes to communicate about the product.*Product idea- is a potential product describe in objective or functional terms. 5. Product development. Development of the physical product. 6. Market testing. Fine-tuning of the marketing mix by marketing it in a limited geographic area. 7. Commercialization
  • 21.
    PRODUCT * Considerations onProduct life cycle and strategic planning 1. Product and brand positioning It is a process in which a firm tries to create perception in a consumer's mind as to where a given product or brand fits in relation to competing products or brand. 2. Product cannibalization It is the process in which a company introduces a new product whose sales are partially derived from the sales of the company's existing products. 2 types of product cannibalization: a. Planned cannibalization- may be used to delete an existing product from the market. It occurs on the late stages of the product life cycle by replacing new or improved products in order to maintain market share. b. Preemptive cannibalization- it occurs during the maturity stages of the product.
  • 22.
    PRODUCT 3. Product deletion Asproduct reaches the decline stage, management must evaluate their role in the company's product portfolio and consider eliminating them. 4. Evaluation of product performance Involves comparing plans and actual results.
  • 23.
    PRODUCT Legal aspects ofproducts: 1. Product liability is management's legal responsibility for defective products that cause injury to consumers. 4 theories of liability: 1. Negligence theory-carelessness of the manufacturer or product producer. 2. Breach of warranty- may be based on either express or implied warranty. Express warranty- is an explicit statement in writing or conversation or in advertising, labeling, or any other form of promotion. Implied warranty- required by laws 3. Strict liability- when a manufacturer places an article on the market without inspection and causes injury to mankind. Ex. defective products causing injuries 4. Misrepresentation or fraud-occurs when manufacturer engages in deception to secure an unfair or unlawful gain. Example: presenting a product as able to perform a specific function which is not good in performing.
  • 24.
    PRODUCT 2. Product warranty isan assurance by the seller of the quality of performance of a product. Product Quality - The ability of the product to perform its functions - Conforming to customer's specifications, measured through consumer satisfaction and not self-gratification. - Depends on the consumer's, not the firm's, assessment of competing products - Product Quality can be achieved by: • Delivering the right product • Satisfying customer's needs • Meeting customer's satisfaction • Treating every customer with integrity, respect and courtesy
  • 25.
    PRODUCT 2. Product warranty Attributesthat signal quality • Intrinsic cues - involve the physical composition of the product such as flavor, color and sweetness in an orange drink. • Extrinsic cues - are product-related but not part of the physical product itself such as brand name, price, warranty, product form, and level of advertising. Product quality covers • Durability and reliability • Precision • Care of operation and repair
  • 26.
    PRODUCT 2. Product warranty ISO9000 • A series of quality management and assurance standards which define the elements required to achieve a quality system regardless of the product manufactured or the technology used. • Enables a company to establish its reliability as a supplier that conforms to international standards. ISO certification • Valid only for the plant that was assessed, other plants are assessed separately. • Bureau of Product Standards does the inspection and certification if companies are conforming to quality standards • Observations of how records are filed and management review of internal audit system (financial, production process and quality system).
  • 27.
    PRICE Pricing is consideredas the most important unction since it is the only function which lets the money flow back to the business. Price - is the value assigned to the utility one receives from products or services. Usually price is the amount of money that is given up to acquire a given quantity of goods or services. Mechanisms of Price Discovery 1. Individual Negotiations - Simple bargaining between individual buyers and sellers for each transactions 2. Organized Markets - Local markets and fairs have centralized and institutionalized exchange and pricing functions
  • 28.
    PRICE a. Commodity exchanges TwoTypes: 1. "Spot" or cash markets- involves trading in actual commodities, normally on the basis of samples. 2. Future Contracts- Specify the minimum grade or particular grades of a commodity which must be delivered in fulfillment of the contract at some future date b. Auction markets For commodities which are difficult to standardize, auction markets provide the answer. c. Terminal livestock exchanges for selling of livestock through terminal livestock market
  • 29.
    PRICE 3. Administered Prices Administeredpricing in agriculture is almost exclusively a government function. The objective is to provide a floor price for large crops so as to minimize price fluctuations 4. Group or Collective Bargaining Farmers form a bargaining associations through which they can negotiate for higher prices. 5. Formula Pricing Setting price through a formula. Usually used by wholesalers. In this strategy, a formula pricing agreement is negotiated with the buyer
  • 30.
    PRICE Important considerations inpricing: Credit is the provision of resources by one party to another party where that second party does not reimburse the first party immediately, thereby generating a debt and instead arranges either to repay or return those resources or material(s) of equal value) at a later date. It is any form of deferred payment. Discounts and allowances are reductions to a basic price of goods services. Payment methods Exchanging – is to change coin, money and banknote in terms of the price. Provisioning is to transfer money from one account to another. Types of Price Fluctuations: 1. Seasonal Price Variations 2. Annual Price Fluctuations 3. Trends 4. Irregular or Random Movement in Prices 5. Cyclical Price Variations
  • 31.
    PRICE Pricing Strategies 1. PremiumPricing use a high price where there is uniqueness about the product or service. This approach is used where a substantial competitive advantage exists. Such high prices are charge for luxuries such as Executive/business flights. 2. Penetration Pricing The price charged for products and services is set artificially low in order to gain market share. Once this is achieved, the price is increased. This approach was used by France Telecom and Sky TV. 3. Economy Pricing This is a no frills low price. The cost of marketing and manufacture are kept at a minimum. Supermarkets often have economy brands for soups, spaghetti, etc.
  • 32.
    PRICE Pricing Strategies 4. PriceSkimming Charge a high price because you have a substantial competitive advantage. However, the advantage is not sustainable. The high price tends to attract new competitors into the market, and the price inevitably falls due to increased supply. Manufacturers of digital watches used a skimming approach in the 1970s. Once other manufacturers were tempted into the market and the watches were produced at a lower unit cost, other marketing strategies and pricing approaches are implemented. 5. Psychological Pricing This approach is used when the marketer wants the consumer to respond on an emotional, rather than rational basis. For example 'price point perspective' 99 cents not one peso.
  • 33.
    PRICE Pricing Strategies 6. ProductLine Pricing Where there is a range of product or services the pricing reflect the benefits of parts of the range. For example car washes. Basic wash could be 2.00, wash and wax 4.00, and the whole package 6.00. 7. Optional Product Pricing Companies will attempt to increase the amount customer spend once they start to buy. Optional 'extras' Increase the overall price of the product or service. For example airlines will charge for optional extras such as guaranteeing a window seat or reserving a row of seats next to each other. 8. Captive Product Pricing Where products have complements, companies will charge a premium price where the consumer is captured. For example a shredder manufacturer will charge a low price and recoup its margin (and more) from the sale of the only design of blades which fit the shredder.
  • 34.
    PRICE Pricing Strategies 9. ProductBundle Pricing Here sellers combine several products in the same package. This also serves to move old stock. Videos and CDs are often sold using the bundle approach 10. Promotional Pricing Pricing to promote a product is a very common application. There are many examples of promotional pricing including approaches such as BOGOF (Buy One Get One Free). 11. Geographical Pricing Geographical pricing is evident where there are variations in price in different parts of the world. For example rarity value, or where shipping costs increase price. 12. Value Pricing This approach is used where external factors such as recession or increased competition force companies to provide 'value' products and services to retain sales e.g. value meals at McDonalds.
  • 35.
    PRICE Pricing Strategies 13. Pre- emptive Pricing It is to set the price of a product so low that the market is unattractive to competitors. In this manner, the firm essentially pre-empts the market for itself. The price, of course, must be established close to the cost of production. 14. Extinction Pricing There are firms which price a product or products on the basis of variable costs in order to force firms in weak financial or marketwise positions to discontinue their production 15. Formula Pricing This type of pricing is usually used by wholesalers. In this strategy, a formula pricing agreement is negotiated with the buyer. For example, all deliveries during a period will be made on the basis of a wholesale market quotation plus a margin of a given amount per unit.
  • 36.
    PRICE Pricing Strategies 16. Tie- in Pricing Wholesaler use this procedure whenever they have a large supply of less desirable varieties or classes of product together with the limited more desirable ones. 17. Competitive Pricing Retailers usually set prices to be near or equal to those in other stores for products bought on a regular or irregular basis. 18. Unit Pricing One of the effective ways of pricing to gain volume is through pricing items in units of two or more. This is especially significant for low - priced items or items which the average customers needs or can use more than one within reasonable item
  • 37.
    PRICE Pricing Strategies 19. PriceLining Offering two or more classes of the same product at different prices is known as price lining. With products like onions, eggs or melons, there are some units better in size, color, quality, or appearance than others. By separating these products into two or more groups and placing a higher price on the better lots, even though cost is the same, profits can be increased. 20. Special prices A major aspect of retail pricing is the determination of prices for the items to be offered as specials each week. This includes the selection of appropriate items that will have broad appeal as well as reasonable extent of price reductions. Many of the "hot" specials are loss leaders - designed to attract customers to the store. The assumption, which is generally true, is that once in the store, the customer will buy other items at regular prices and thus help offset the loss of margins on the specials.
  • 38.
    PLACE/DISTRIBUTION Distribution Factors: 1. No.of potential buyers 2. Complexity of product 3. Sales & distribution experience 4. Geography Channel distribution is a set of interdependent organizations involved in the process of making a product or service available for use or consumption. Intermediaries or reseller- are used in the channel of distribution. Marketing / Distribution Strategies  route through which a product & its title or ownership flow from production to consumption.
  • 39.
    PROMOTION Promotion is thepersonal and/or impersonal process of assisting a perspective customer to buy a commodity to favor upon an idea that has commercial significance to the seller. Importance of Promotion  make buyers aware of the alternatives goods and services that exist.  shorten the distance between the market and the manufacturers by keeping buyers well-informed about the different products  help regulate the level and timing of demand.
  • 40.
    PROMOTION Promotional Methods 1. Advertising Anyform of non-personal presentation and promotion of ideas, goods or services in a medium paid for by an identified sponsor. Types of advertisements: 1. Product advertising presents information and /or persuasive appeal about products or services. 2. Competitive advertising consists of brand-oriented messages designed to stimulate selective demand. 3. Comparative advertising makes direct comparisons between the advertised brand and one or more competing brands, usually across several attributes.
  • 41.
    PROMOTION 4. Institutional advertising seeksto enhance the overall image of and build goodwill for the information. 5. Trade advertising consists of messages directed at resellers that appear in specialized trade organizations or at sent through the mail. 6. Cooperative advertising occurs when the costs of an advertising message are shared by more than one party. 7. Advertising campaign is an integrated campaign effort for a product that extends over time. It involves multiple messages with a common underlying theme.
  • 42.
    PROMOTION Promotional Methods 2. Personalselling for purposes of making sales. Oral presentation with one or more prospective purchasers/buyers 3. Packaging viewed as simply an extension of the physical product. It can be used to: A. enhance shelf life B. symbolize brand C. reposition or modernize a brand D. remind consumers 4. Public relations is the management function of an organization designed to elicit from one or more publics a general positive feeling forward the organization and the products. Publicity - non-personal stimulation of demand for a product, service or idea by planting commercially significant news about it in a medium that is not paid for by the sponsor.
  • 43.
    PROMOTION Promotional Methods 5. Salespromotion - those marketing activities, other than personal selling, advertising and publicity that stimulates consumer purchasing and dealer effectiveness. Types of Sales Promotion  Consumer promotion (samples, coupons, raffles, money-refund offers, discounts, rebates)  Trade promotion (cooperative advertising, dealer sales contests)  Sales-force promotion (contest, recognition, awards. Bonuses, extra commissions) Some Considerations on Promotions 1. Nature of the market 2. Nature of the product 3. Stage of the product life cycle 4. Availability of funds
  • 44.
    Theory of PriceControls Principal purpose: Keep prices from rising. Recall: High prices discourage consumption and encourage production particularly in a competitive economy where economic forces operate. Assume that the market for meat is initially at equilibrium at P* and Q*.
  • 45.
    PROBLEMS IN AGRICULTURALMARKETING: 1. Product Characteristics A. Perishability Role of marketing system - Retard or stop the 3 D action (death, decay, and deterioration) - Get the products to the consumers before 3D actions progressed B. Seasonality C. Bulkiness - low in price relative to their volume or weight Bulky products- most profitably produced near the consuming centers where they are to be marketed because more storage space and transportation facilities D. Heterogeneity
  • 46.
    PROBLEMS IN AGRICULTURALMARKETING: 2. Number of producers 3. Characteristics of Consumers 4. Inadequate Market Information 5. Inadequate Marketing Support Services 6. Increasing Marketing Efficiency • Efficiency - moving products through the channels at the lowest possible cost, considering the services performed.
  • 47.
    DEMAND FOR AGRICULTURALPRODUCTS Demand - Force that "pulls" food products through the marketing channels - Various quantities of a product which consumers will buy at all probable prices, all other factor held constant. Effective demand - consists of desire for the product and the ability to pay for it Law of demand - inverse relationship between price and quantity. Giffens paradox - Positive slope demand relation e.g. increase in quantity demand, increase price Market demand - Generalization of the consumer demand concept. - quantities of a commodity which all consumers in a particular market are willing and able to buy as price varies, all other factors held constant
  • 49.
    1. Which ofthese is true about marketing? A. Marketing is used to promote the product and services B. Marketing is concerned about the sales only C. Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. D. Marketing considers only the needs of the organization and not the society
  • 50.
    2. Which oneis not a part of the 4 Ps? A. Product B. People C. Price D. Place
  • 51.
    3. Who isthe Father of Modern Marketing? A. Philip Kotler B. Adam Smith C. Abraham Maslow D. John Maynard Keynes
  • 52.
    4. ____defined marketingas the science and art of exploring, creating, and delivering value to satisfy the needs of a target market at a profit? A. Philip Kotler B. Adam Smith C. Abraham Maslow D. John Maynard Keynes
  • 53.
    5. The term"Marketing" refers to? A. Promotion of the product B. Focusing on sales and profit C. Strategizing and implementing the organization process D. Set of activities to deliver customer value and satisfaction
  • 54.
    6. In marketing,what is the term for the usefulness of a product that is a consequence of its creation from raw material? a) place utility b) position utility c) price utility d) form utility
  • 55.
    7. Why mustthe marketers monitor the competitor's activities? A. The competitor may destroy the organization B. The competitor may threaten the monopoly position of the company C. New offerings of a competitor may need alterations in one or more components of the company's marketing mix D. The competitor may be violating the law to gain an advantage
  • 56.
    8. Different pricepoints for a different level of quality for a company's related products is a part of which pricing strategy? A. Product line pricing B. Incremental pricing C. Optional product pricing D. By-product pricing
  • 57.
    9. When OlympiaCarpets develops new carpets that are highly stain resistant and durable, it must educate consumers about the product's benefits. This activity calls for which one of the following marketing mix variables? a) Price b) Promotion c) Distribution d) Product
  • 58.
    10. Which oneof these is an appropriate definition of "want"? A. The desires of consumers B. Needs related to society C. Basic human needs D. Needs directed to the product
  • 59.
    11. In theevolution of marketing the production period ended in ? A. Late 1800s B. After the second world war C. In the 1920s D. Early 20th century
  • 60.
    12. According toPhilip Kotler marketing is____? A. A science B. An art C. Both science and art D. None of the above
  • 61.
    13. Which conceptholds that consumers will favor the products that are easily available at an affordable price? A. Production concept B. Product concept C. Marketing concept D. Production cost concept
  • 62.
    14. What doesthe term "marketing" refer to? A. New product development B. Advertising and other promotional activities C. Achieving sales and profit targets D. Creating customer value and satisfaction
  • 63.
    15. Which partof the consumer's income interests the marketers? A. Gross Income B. Disposable Income C. Inflationary Income D. Discretionary Income
  • 64.
    16. Catalogues, sponsoredevents, and digital media presence are closely associated with the marketing mix activity of? A. Product development B. Pricing C. Promotion D. Sales
  • 65.
    17. Early adoptersand opinion leaders tend to? A. Buy new products in their circles first and voice their opinion B. Buy tried and tested products C. Being from upper class, users from other classes are followers D. Don’t take risks easily
  • 66.
    18. To achievemarket expansion a company must? A. Use distribution channels more effectively B. Use advertising campaigns more effectively C. Price their products more strategically D. All of the above
  • 67.
    19. Which oneof the following factor indicates "the name, term, sign, symbol, design or a combination of these that differentiate the product of one seller or group of sellers from the other sellers"? a) Brand b) Package c) Label d) Style
  • 68.
    20. In theservice industry how many Ps comprise the marketing mix? A. 4 Ps B. 7 Ps C. 10 Ps D. 8 Ps
  • 69.
    21. Which periodworked on the marketing philosophy of "A good product will sell itself"? A. Marketing B. Production C. Sales D. Relationship
  • 70.
    22. Which ofthe following describes "diversification"? A. New products in new markets B. New products in existing markets C. Existing products in an existing market D. Existing products in new markets
  • 71.
    23. The exchangerate is: a) the growth rate differential between two countries. b) the value of one currency in terms of another. c) the rate at which goods are sold in a country. d) the interest rate differential between two countries.
  • 72.
    24. A recessionis: a) a period of declining prices. b) a period of very rapidly declining prices. c) a period of declining unemployment. d) a period during which aggregate output declines
  • 73.
    25. Producers, wholesalers,and retailers act as a unified system to form a? A. Vertical marketing system B. Horizontal marketing system C. Traditional marketing system D. Hierarchical marketing system
  • 74.
    26. Which oneof the following is not a content of marketing plan? a) Budget b) Production c) Objectives d) Control
  • 75.
    27. Achieving strategicmarketing objectives using marketing plans and strategies is called? A. Target achievement B. Marketing implementation C. Market penetration D. Goal setting
  • 76.
    28. Using asuccessful brand name to launch a new product in a different category is called? A. Line extension B. Brand expansion C. Brand extension D. Branding
  • 77.
    29. The marketerfocuses on product awareness, trial, and expansion in this stage of the product life cycle? A. Growth Stage B. Decline Stage C. Maturity stage D. Introduction stage
  • 78.
    30. The majorobjective of any marketing activity is to? A. Sell B. Promote C. Create D. Increase awareness
  • 79.
    31. When afirm believes that competitive edge depends purely on its ability to innovate, it is following? A. Competitive model B. Conventional model C. Out-of-the-box thinking D. None of the above
  • 80.
    32. Which ofthe following is important for the success of a differentiated product with unique customer benefits? A. Early recognition of the need B. Large scale promotion C. Product superiority D. Detailed analysis
  • 81.
    33. GATT standsfor a) General Agreement of Tariff and Trade b) General Agreement of Trade and Tariff c) General Agreement of Tax and Trade d) None of above
  • 82.
    34. Which marketingchannel makes the products available to end users without intermediaries? A. Indirect channel B. Direct channel C. Dynamic channel D. Flexible channel
  • 83.
    35. Opportunity costis a) the cost incurred in the past before we make a decision about what to do in the future. b) a cost that cannot be avoided, regardless of what is done in the future. c) that which we forgo, or give up, when we make a choice or a decision. d) the additional benefit of buying an additional unit of a product
  • 84.
    36. At whichstage of the product cycle is the profit typically negative? A. Decline stage B. Growth stage C. Maturity stage D. Growth stage
  • 85.
    37. Which ofthe following facts defines the break-even point? A. Total revenue is less than the total cost B . Total revenue is the same as the total cost C. Total profit is more than the total cost D. The total cost is less than the total cost
  • 86.
    38. The expensespaid to workers for overtime are considered as? A. Fixed cost B. Variable cost C. Dependent cost D. Total cost
  • 87.
    39. During thesocietal marketing period what was firms' main concern for marketing? A. Producing high-quality products B. Social and ethical concerns in marketing C. Achieving sales target D. Understanding consumer insights
  • 88.
    40. ____is achievedwhen customer expectations are met regarding the quality of products and services along with the value-based price? A. Quality excellence B. Customer satisfaction C. Value proposition D. None of the above
  • 89.
    41. Logistics managementis mainly concerned about? A. Promotion B. Production C. Supply chain management D. Sales
  • 90.
    42. What doyou understand by Marketing buzz? A. Social marketing B. Traditional marketing C. Digital marketing D. Viral marketing
  • 91.
    43. What doyou understand by brand loyalty? A. Consumer's emotional attachment to the brand B. Consumer's social attachment toward the brand C. Fulfillment of consumers needs D. Feel good factor when using a brand’s product
  • 92.
    44. A descriptionof people and their place in society is covered under? A. Geographic segmentation B. Demographic segmentation C. Income group D. Age group
  • 93.
    45. When afirm sets high initial prices which fall with entry of competitors in the market, it is called? A. Competitive pricing B. Price skimming C. Entry barrier D. Monopolistic competition
  • 94.
    46. Which ofthe following is not a part of Barriers to Entry? A. Government policies B. Patents C. High capital requirements D. New Entrants
  • 95.
    47. At whichstage of the product life cycle do the sales slow down and profits level off or decline? A. Introduction B. Growth C. Maturity D. Decline
  • 96.
    48. In generalpolitical campaigns are examples of ? A. Digital marketing B. Social marketing C. Personal marketing D. Conventional marketing
  • 97.
    49. Choose thefactor which is not included as a part of the physical supply? A. Storage B. Standardization C. Transport D. Packaging
  • 98.
    50. Charging lowprices from the introduction stage to gain growth in the market is? A. Premium B. Penetration C. Skimming D. Rational pricing

Editor's Notes

  • #50 Answer: C) Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. Explanation: Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.
  • #51 Answer: B) People Explanation: People are a part of the 7 Ps. The concept of the 7 Ps is used in service marketing.
  • #52 Answer: A) Philip Kotler Explanation: Philip Kotler is the father of modern marketing. He is an American marketing author and professor emeritus.
  • #53 Answer: A) Philip Kotler Explanation: Philip Kotler is the father of modern marketing. He is an American marketing author and professor emeritus.
  • #54 Answer: D) Set of activities to deliver customer value and satisfaction Explanation: The latest idea of marketing is that it is a set of activities to deliver customer value and satisfaction. There were different phases when marketing was considered more about production and selling.
  • #55 form utility
  • #56 Answer: C) New offerings of a competitor may need alterations in one or more components of the company's marketing mix Explanation: Monitoring the competitor's activities helps the company to modify its plans and activities to remain profitable and sustained in the market.
  • #57 Answer: A) Product line pricing Explanation: In product line pricing the company adds features to the base product and charges more for the features, as compared to the base product.
  • #58 Promotion
  • #59 Answer: D) Needs directed to the product Explanation: When a buyer sees a gap or problem it is a need. Only when the buyer decides that his need can be fulfilled by a particular product does it become a want.
  • #60 Answer: C) In the 1920s Explanation: Before the 1920s demand was related to production. The companies focused on producing new products and a demand was created automatically.
  • #61 Answer: C) Both science and art Explanation: Marketing, according to Philip Kotler, is neither a science nor an art. It is a mix of both. A smart marketer understands when to depend on data and when to use intelligence.
  • #62 Answer: B) Product concept Explanation: In the Product Concept the marketers believed that if a product is readily available at a lower price, the customers will prefer to buy it over a product that is difficult to find and expensive.
  • #63 Answer: D) Creating customer value and satisfaction Explanation: The latest idea of marketing is to focus on creating customer value and satisfaction. When you can create value for customers, they will prefer your products and services over others.
  • #64 Answer: D) Discretionary Income Explanation: Discretionary Income is the amount of income that is left for spending or investing after the customer has paid for the personal necessities and taxes.
  • #65 Answer: C) Promotion Explanation: These mediums are primarily used to spread awareness among consumers and promote the products and services among the target consumers.
  • #66 Answer: A) Buy new products in their circles first and voice their opinion Explanation: The early adopters are willing to take the risk and try new things. They often buy new products in their circles first. They also share their opinions about the products among their social circles.
  • #67 Answer: D) All of the above Explanation: Focusing on only one or two will not yield the desired results. For market expansion, the marketer must take a broader approach and focus on all the activities to achieve the goals of expansion.
  • #68 a. Brand
  • #69 Answer: B) 7 Ps Explanation: The concept of 7Ps is followed in the service industry. The product industry mainly uses 4Ps. The 7Ps of marketing are – product, pricing, place, promotion, physical evidence, people, and processes. The 7 Ps make up the necessary marketing mix that a business must have to advertise a product or service.
  • #70 Answer: B) Production Explanation: During the Production Period the marketers focused more on the quality of their products. Whether the products add value to the customers was not considered much.
  • #71 Answer: A) New products in new markets Explanation: Diversification is a concept where a company not only focuses on new products but also explores new markets.
  • #72 B. the value of one currency in terms of another.
  • #73 D. a period during which aggregate output declines
  • #74 Answer: A) Vertical marketing system Explanation: The producers, wholesalers, and retailers work in a straight chain and fulfill the task to make the products available to the end user.
  • #75 b. Production
  • #76 Answer: B) Marketing implementation Explanation: When the marketing goals are achieved through successful utilization of strategies and plans it is said to be well implemented.
  • #77 Answer: C) Brand extension Explanation: When a company uses an established brand name and launches a new product category that may or may not relate to the existing product it is called Brand extension.
  • #78 Answer: D) Introduction stage Explanation: At the Introduction stage the marketer should not focus on profits or sales. The main objective at this stage should be to make customers aware of the product and willing to try it.
  • #79 Answer: A) Sell Explanation: All marketing activities have one primary objective. This aim is to achieve sales. If the product is not selling despite all the marketing activities, either the marketing plan or the product is at fault.
  • #80 Answer: B) Conventional model Explanation: In the Conventional model a marketer believes that a better product will sell itself. Whether the product adds value to the customer or not is not a consideration under the conventional model.
  • #81 Answer: C) Product superiority Explanation: WWhen a product is offering some unique benefits to the customers it must be superior to its counterparts. If the solutions offered are not superior to its competitors, customers may not show interest in switching to that product.
  • #82 General Agreement of Tariff and Trade
  • #83 Answer: B) Direct channel Explanation: In Direct Channel the company does not depend on intermediaries like distributors, wholesalers, or retailers to make the products available to the customers.
  • #84 c. that which we forgo, or give up, when we make a choice or a decision.
  • #85 Answer: D) Growth stage Explanation: At the Growth stage the product gains market share and the sales go high. However, a lot of efforts and expenses are occurred to achieve this growth. The net profit is generally negative at this stage.
  • #86 Answer: B) Total revenue is the same as the total cost Explanation: A company is said to have achieved the breakeven point when the total revenue generation is the same as the total cost incurred.
  • #87 Answer: B) Variable cost Explanation: The overtime done by workers changes and depends on the emphasis to achieve goals. Thus it qualifies as a Variable cost.
  • #88 Answer: B) Social and ethical concerns in marketing Explanation: The companies focused on social and ethical concerns in their marketing activities during this period. In the current times, the focus has shifted to adding value to the customers.
  • #89 Answer: B) Customer satisfaction Explanation: The customer is satisfied with his purchase when the quality of the product is par with expectations and he feels he is not being over-charged for the product or the service.
  • #90 Answer: C) Supply chain management Explanation: Logistics management focuses majorly on Supply chain management. It does not cover production, promotion, or sales.
  • #91 Answer: D) Viral marketing Explanation: Viral Marketing is used by marketers to create a buzz about the product or service in the market. The aim is to achieve maximum reach and spread the word as fast as possible.
  • #92 Answer: A) Consumer's emotional attachment to the brand Explanation: Consumer's emotional attachment towards a brand. A brand loyal customer has emotional reasons to buy a product rather than logical reasons.
  • #93 Answer: B) Demographic segmentation Explanation: Demographic Segmentation describes the target customer with respect to their age, income, gender, location, and place in society.
  • #94 Answer: B) Price skimming Explanation: In a Price skimming strategy a company sets high prices for its products eventually reducing the price to meet the market average.
  • #95 Answer: D) New Entrants Explanation: New Entrants are competitors which bring new dimensions to the market competitors. They are not a barrier to entry.
  • #96 Answer: D) Decline Answer: D) Decline Explanation: When a product reaches the Decline stage, it is typically characterized by a fall in sales and subsequent profits. At this stage, the product needs to be renewed or replaced.
  • #97 Answer: C) Personal marketing Explanation: While political campaigns talk about social and economical issues they primarily focus on how the suggested leader will be able to achieve those goals thus becoming an example of Personal marketing.
  • #98 Answer: B) Standardization Explanation: Standardization is a component of production. The other three are a part of the supply chain.
  • #99 Answer: B) Penetration Explanation: At the introduction stage many companies keep their prices low as a part of the strategy to penetrate the market.