A presentation about the future of libraries, including 2013 economic data, new retail and business models, and examples of innovations that libraries are trying to improve their service and reach.

1. Advancing the User
Experience:
How Libraries Today are
Changing for the Better
Monica Harris
Customer Service Manager
Oak Park Public Library
Oak Park, IL

2. "We must welcome the future, remembering that soon it
will be the past; and we must respect the
past, remembering that it was once all that was humanly
possible." - George Santayana

9. What is
different?

10. What is
different?
What is the
same?

12. Idea Connector

13. How has the
world around
us changed?

16. S&P Home Value Index

22. 70% of teachers working in the
highest income areas say their
school does a “good job” providing
teachers the resources and support
they need to incorporate digital tools
in the classroom, compared with 50%
of teachers working in the lowest
income areas.

23. • 94% of AP and NWP teachers own a cell phone, slightly
higher than the national figure of 88% for all U.S. adults

24. • 94% of AP and NWP teachers own a cell phone, slightly
higher than the national figure of 88% for all U.S. adults
• 58% of these teachers (68% of teachers under age 35)
have a smartphone, compared with 45% of all adults

25. • 94% of AP and NWP teachers own a cell phone, slightly
higher than the national figure of 88% for all U.S. adults
• 58% of these teachers (68% of teachers under age 35)
have a smartphone, compared with 45% of all adults
• 93% of teachers own a laptop computer vs. 61% of all adults

26. • 94% of AP and NWP teachers own a cell phone, slightly
higher than the national figure of 88% for all U.S. adults
• 58% of these teachers (68% of teachers under age 35)
have a smartphone, compared with 45% of all adults
• 93% of teachers own a laptop computer vs. 61% of all adults
• 87% own a desktop computer vs. 58% of all adults

27. • 94% of AP and NWP teachers own a cell phone, slightly
higher than the national figure of 88% for all U.S. adults
• 58% of these teachers (68% of teachers under age 35)
have a smartphone, compared with 45% of all adults
• 93% of teachers own a laptop computer vs. 61% of all adults
• 87% own a desktop computer vs. 58% of all adults
• 39% own a tablet vs. 24% of all adults

28. • 94% of AP and NWP teachers own a cell phone, slightly
higher than the national figure of 88% for all U.S. adults
• 58% of these teachers (68% of teachers under age 35)
have a smartphone, compared with 45% of all adults
• 93% of teachers own a laptop computer vs. 61% of all adults
• 87% own a desktop computer vs. 58% of all adults
• 39% own a tablet vs. 24% of all adults
• 47% own an e-book reader vs. 19% of all adults

29. • 94% of AP and NWP teachers own a cell phone, slightly
higher than the national figure of 88% for all U.S. adults
• 58% of these teachers (68% of teachers under age 35)
have a smartphone, compared with 45% of all adults
• 93% of teachers own a laptop computer vs. 61% of all adults
• 87% own a desktop computer vs. 58% of all adults
• 39% own a tablet vs. 24% of all adults
• 47% own an e-book reader vs. 19% of all adults
• 78% use social networking sites such as Facebook, LinkedIn
or Google+, compared with 69% of adult internet users and
59% of all adults

30. • 94% of AP and NWP teachers own a cell phone, slightly
higher than the national figure of 88% for all U.S. adults
• 58% of these teachers (68% of teachers under age 35)
have a smartphone, compared with 45% of all adults
• 93% of teachers own a laptop computer vs. 61% of all adults
• 87% own a desktop computer vs. 58% of all adults
• 39% own a tablet vs. 24% of all adults
• 47% own an e-book reader vs. 19% of all adults
• 78% use social networking sites such as Facebook, LinkedIn
or Google+, compared with 69% of adult internet users and
59% of all adults
• 26% use Twitter vs. 16% of adult internet users and 14%
of all adults

31. • 94% of AP and NWP teachers own a cell phone, slightly
higher than the national figure of 88% for all U.S. adults
• 58% of these teachers (68% of teachers under age 35)
have a smartphone, compared with 45% of all adults
• 93% of teachers own a laptop computer vs. 61% of all adults
• 87% own a desktop computer vs. 58% of all adults
• 39% own a tablet vs. 24% of all adults
• 47% own an e-book reader vs. 19% of all adults
• 78% use social networking sites such as Facebook, LinkedIn
or Google+, compared with 69% of adult internet users and
59% of all adults
• 26% use Twitter vs. 16% of adult internet users and 14%
of all adults
Despite their heavy tech use, 42% of AP and NWP teachers
say their students usually know more than they do when
it comes to using new digital technologies.

32. • 94% of AP and NWP teachers own a cell phone, slightly
higher than the national figure of 88% for all U.S. adults
• 58% of these teachers (68% of teachers under age 35)
have a smartphone, compared with 45% of all adults
• 93% of teachers own a laptop computer vs. 61% of all adults
• 87% own a desktop computer vs. 58% of all adults
• 39% own a tablet vs. 24% of all adults
• 47% own an e-book reader vs. 19% of all adults
• 78% use social networking sites such as Facebook, LinkedIn
or Google+, compared with 69% of adult internet users and
59% of all adults
• 26% use Twitter vs. 16% of adult internet users and 14%
of all adults
Despite their heavy tech use, 42% of AP and NWP teachers
say their students usually know more than they do when
it comes to using new digital technologies.
Just 18% feel they know more than their students.

33. Differences in
Community

38. How is
doing
business
changing?

44. World of Beer and Loyalty Clubs

45. Square Payment

47. Strawberry Tree solar powered public charging trees developed by University of Belgrade

55. What are
libraries
doing?

58. "It used to be that there was lots of
time, but the information was limited.
You would go to the library, it might take
a while, but that's where all the
information was. Now, it's just the
opposite. Information is everywhere, but
nobody has any time.
The rules have changed."

59. MacBook Dispenser at Drexel University Library in Philadelphia

61. Westport Public Library Makerspace

65. What does the library
of the future look like?

70. Case Study 1:
Anythink Libraries
in suburban Denver, CO

72. Anythink in Rangeview, Colorado

73. Core Competencies of all Anythink Employees
• I am customer focused.
• I am cooperative and a collaborator.
• I am understanding and compassionate.
• I am a self-starter and have a strong work ethic.
• I am flexible and embrace change.
• I am an effective communicator.
• I am a problem solver.
• I am responsible and honest.
• I am emotionally mature.
• I am a continuous learner.
• I am an innovator.
• I am a leader.
• I am an Anythinker.

74. Shelver
becomes
Wrangler:
part product
placement, part
inventory control, part
display technician

75. Library Assistant/Circ
Desk
becomes
Concierge
:
part customer
service, part
technology
troubleshooting, part
product promotion

76. Librarian
becomes
Guide:
part customer
education, part
reference
advocate, part event
planning

77. Case Study 2:
Oak Park Public Library
in Oak Park, IL

78. 2010

79. Focused on People

80. Focused on Materials

81. Focused on Materials - 2013

82. 2011

83. 2012

84. 2013

85. Why is getting
participatory
important?

87. traditional

89. participatory

91. How do we design
this?

92. Ask for
their
feedback

94. Santa Cruz Museum of Art and History

95. Santa Cruz Museum of Art and History

96. Offer
contests, gam
es, and
opportunities
with intrinsic
value

101. We worked on
Connection

103. We created the:

135. oppl.org/events/idea-box

136. Why Support
Staff is our
Biggest
Brand Asset.

137. Questions?
Monica Harris
Customer Service Manager
Oak Park Public Library
Oak Park, IL
Email: mharris@oppl.org
Twitter: @showlola