1. Alternative Dispute Resolution
Negotiation and Mediation Skills Training
Toronto • Ottawa

2. Who Should Attend
The Alternative Dispute Resolution (ADR)
Workshops are designed for managers, human
resource professionals, government employees,
business people, educators, labour relations
specialists,health care professionals,consultants,
lawyers, other professionals, people who want
to be professional mediators, and others who
negotiate or deal with conflict.
We have:
Leading trainers
Our trainers use an energetic and engaging
approach designed for adult education
Relevant topics
We teach skills that you can use at work and
at home
An interactive approach
You learn by doing, not just by listening
International respect
We teach workshops all over the world
Our Training
Experience has taught us that the best way for people to
develop ADR (negotiation and mediation) skills is through
practice and interactive exercises, rather than lectures. Our ADR
Workshops involve case studies, role-plays, exercises, videos, and
demonstrations.
Who We Are
The Stitt Feld Handy Group offers ADR Workshops in Canada, the
United States, Europe,Asia,Africa,Australia, and the Caribbean. In
addition to being trainers, Stitt Feld Handy Group instructors are
professional negotiators, mediators, and facilitators.
“I loved it. It gave me a superb overview of ADR and helped
me understand negotiation and mediation on a deeper level.”
Jasmine Dhillon, Royal & Sun Alliance
STITT FELD HANDY GROUP sfhgroup.com/caSTITT FELD HANDY GROUP 1-800-318-9741
At the end of each workshop,
you will leave with a binder of
reference materials, a Certificate
from the University of Windsor
Law School, and a host of new skills.
ExecutiveCertificate
in Conflict Management
Completion of the ADR, Advanced ADR, Applied
ADR, Dealing with Difficult People Workshops
and the two online courses (negotiation and
difficult conversations) will earn you the new
Executive Certificate in Conflict Management,
from the University of Windsor Law School.

3. DAY 1
2 case studies
What causes conflict?
What are your negotiation tendencies?
How do you avoid negotiation pitfalls?
Which style is better, a competitive or a cooperative one?
How can you avoid making dangerous assumptions?
DAY 3
2 case studies
video & mediation demonstration
How do you prepare for a negotiation?
How do you deal with strong emotions?
How can you be more persuasive?
How can you get people to listen to you?
How do you handle a number of people at the table?
DAY 2
1 lecture
2 case studies
What are the 7 Elements of Principled Negotiation?
How do you deal with difficult people?
How can you be creative to get better results?
What should you disclose in negotiation?
When should you say yes and when should you walk away?
DAY 4
1 lecture
3 case studies (supervised by experienced mediation coaches)
How do you find people’s underlying interests?
How do you mediate to resolve disputes?
How can you resolve workplace conflict?
How can you prevent mediations from getting out of control?
At the 4-dayADRWorkshop you will learn how to use Principled Negotiation, developed at Harvard, and learn how to mediate
disputes.You will develop the practical skills and techniques you need to resolve disputes effectively and with confidence.This
workshop will give you the tools to manage conflict constructively in the workplace and at home.
Learn how to:
• handle difficult issues
• deal with emotional people
• negotiate your way out of
problematic situations
• resolve disputes while
preserving relationships
• mediate disputes
“The course is excellent. I have been using the techniques taught in
this course.Very applicable in my everyday life and work.I especially
liked the interactive nature of the course that kept me engaged.”
Gerard Bergin, Scotiabank
Participants will be given a copy of
Mediating Commercial Disputes, by
Allan J. Stitt.
STITT FELD HANDY GROUP 1-800-318-9741
Please visit www.adr.ca for a list of association accreditations our
workshops are eligible for, including the HRPA and the Law Society of
Upper Canada.
ADR Workshop
($2,475 + HST
)
Approved for 30.75 continuing
professional development
(CPD) hours by the HRPA.

4. DAY 1
Refresher lecture, 2 case studies
How do you handle inflammatory comments and conduct?
How do you deal with gender issues in mediation?
How do you mediate harassment cases?
How do you deal with emotional people?
What should you do if there is a power imbalance?
How do you facilitate communications in a charged atmosphere?
How do you maintain and build relationships?
DAY 3
2 mediation case studies
video
How do you co-mediate?
How do you mediate legal disputes?
How do you deal with parties who are not forthcoming?
What should you do when lawyers are present?
How do you manage confidentiality concerns?
Howdoyoufacilitateincontextswheresettlementisnotthegoal?
DAY 2
3 mediation case studies
How do you transition from interests to options?
How do you deal with people who lie?
How can you make sure people stick to a deal?
What should you do if people have different versions of the facts?
How do you mediate distributive problems (a fixed pie) when
parties do not desire an ongoing relationship?
How do you close the gaps between parties and move them
through closure?
How do you help parties craft appropriate settlement agreements?
DAY 4
Lectures, 2 mediation case studies
How do you encourage reluctant people to use ADR?
How do you deal with difficult personalities?
How can you mediate within a workplace?
How do you deal with lawyers?
How do you modify the mediation model for other contexts?
The 4-day Advanced ADR Workshop builds on the skills you acquired in the ADR Workshop, and is designed for those who
want to improve their dispute resolution skills, become mediators professionally or mediate within their company.
• mediate complex cases
• deal with power imbalances
• address harassment issues in mediation
• handle people who lie in mediations
• mediate multi-party disputes
• plan and implement a dispute resolution system
“In 15 years of public service and countless courses
this is by far the best. I leave today with an enormous
satisfaction and sense of accomplishment...”
Mark Hockley,Association of Public Services
Participants will be given a copy of the best-
selling book, Alternative Dispute Resolution
For Organizations, written by Allan Stitt.
STITT FELD HANDY GROUP sfhgroup.com/caSTITT FELD HANDY GROUP 1-800-318-9741
Learn how to:
Completion of the ADR and Advanced ADR workshops will satisfy the educational requirements for membership
in the ADR Institute of Ontario.
Advanced ADR
Workshop
($2,995 + HST
)
Approved for 32 continuing
professional development
(CPD) hours by the HRPA.
All mediation cases are supervised by experienced coaches who provide personal feedback.
All case studies and role plays are done in a private setting, not in front of a group.

5. TheAppliedADRWorkshop is the most challenging and most interesting workshop we offer.There are eight difficult mediation
role plays, the choice of either the Interpersonal Skills Exercise or the Personal Mentoring Exercise, and every registrant will
observe a real mediation with me (or one of our other mediators) after the course.
Eight Mediation Role Plays
At the workshop, you will participate in 8 complex mediation role plays, each of which is coached.The role plays are followed
by instructor-led debriefs on advanced mediation skills.The role plays will cover important issues that mediators have to deal
with, such as:
Interpersonal Skills Exercise
During the workshop, you will do the Interpersonal Skills Exercise (IPS).You apply your skills to a real problem
that you are dealing with, either personal or work-related, and work individually with one of the instructors to
find innovative ways to deal with the problem. You will be recorded and your recording will be reviewed with
the instructor in a confidential setting.You then keep the DVD recording.
Personal Mentoring Exercise
During the workshop, you will have a one-on-one session with an instructor. You will work on a negotiation,
communication, and/or facilitation skill set of your choice (which will not be videorecorded).You will have the
opportunity to practice those skills with reference to a challenging situation of your choice, using a number of
tools that we will provide you.You will be shown new ways to exercise those skills effectively and will be given
a chance to practise them. You will receive constructive instructor feedback on how to improve, and will be
able to observe the instructor demonstrating tools and techniques relevant to the skills and problem chosen.
Each participant will receive at least 1 hour and 20 minutes with the instructor one-on-one (if confidentiality
is desired), and up to 2 hours and 40 minutes if working with a chosen partner (each person in the pair would
have half the time to work on their problem, with the other partner present to contribute and share in the
learning). Participants will leave with an action plan of new approaches to apply to their conflicts.
• parties who withhold or mislead on important facts
• obtaining closure
• mediating complex issues and parties
• evaluative and facilitative styles
• shuttle mediation techniques
• using pre-mediation meetings and caucuses
• mediating purely financial cases
• working from and towards a draft agreement
• handling ethical and harassment issues, racism, strong
emotions, and entrenched history
• mediating with unreasonable parties
• confidentiality issues
Option
A
Option
B
After the course, you will have the opportunity to sit in on a real mediation
with one of our mediators. The mediation will take place in Toronto.
For more information or to register, please call us at 1-800-318-9741, or visit
www.adr.ca. You can also register by sending back the enclosed registration form.
Observe a Real
Mediation
STITT FELD HANDY GROUP 1-800-318-9741
Applied
Workshop
($3,475 + HST
)
Approved for 34 continuing
professional development
(CPD) hours by the HRPA.

6. STITT FELD HANDY GROUP sfhgroup.com/ca
Web-based training
You take the courses on-line, over the Internet, at your own pace.You do not need to be a computer expert to take this user-
friendly course. During the courses you interact with animated characters who make statements, ask questions, use difficult
tactics, express strong emotions, and otherwise create challenging situations. You will have to react to what the character
says and does to try to succeed at the task presented to you.
STITT FELD HANDY GROUP sfhgroup.com/caSTITT FELD HANDY GROUP 1-800-318-9741
NEGOTIATION COURSE
(negotiate.tv) ($199+HST
)
The course is made up of 8 modules,7 of which are simulated
negotiations.In each of the role plays,if you do not negotiate
the best deal, you will be told why and asked to try again.
You will then be sent back to the end of the last
level that you completed successfully. If you get stuck,
there is a help feature that will tell you how to respond.
Once you have negotiated the best deal, you will
be able to review our Negotiation Notes, discussing
how the concepts in the module can be applied in the
real world. Each set of the Notes also has a section of
practical tips. At the end of the course, you will be
able to download all 65 pages of the Notes (with aTable of
Contents and Index)and therefore have a short book to keep
as reference material.
“The material is presented in a way that really stays with you. Excellent!
Consistent, confident facilitators who have lots of integrity and enthusiasm.
The instructors were very personable and approachable.Excellent knowledge
base, confident command of the material. Effective use of humour and
sharing of personal experiences. Not something you want to forget about!”
Elizabeth Dill, The Hospital for Sick Children
When you complete the course, you will
receive a Certificate from the University of
Windsor, Faculty of Law that you can print.
We provide discounts to companies and organizations who have groups of 20 or more.
You can register for the course and pay for it through a secure on-line intake (credit card) form,
or you can call (416-307-0000) or fax (416-307-0011) to provide credit card information to us.
DIFFICULT CONVERSATIONS COURSE
(difficultconversations.tv) ($99+HST
)
The Online Difficult Conversations Course is designed to help
you have the hard but necessary conversations that we all
have to face. In each of the 5 course modules, you will have
to react to what the character says, answer questions, ask
other questions, and try to achieve your objective.
ONLINE
COURSES
Each course is approved for 7.5
continuing professional
development (CPD) hours
by the HRPA.

7. STITT FELD HANDY GROUP 1-800-318-9741
Other Services
The Stitt Feld Handy Group provides a variety of dispute resolution services.We offer workshops focusing on business negotiations
and on dealing with difficult people (visit sfhgroup.com for details). We help clients prepare for negotiations and we negotiate
on behalf of our clients when they wish.We mediate two party and multi-party disputes in numerous contexts.When parties are
unable to resolve their disputes, we provide arbitration services.
For clients who wish to develop specific skills, we work with them one-on-one as coaches.
We also provide ADR systems design advice to organizations and government when they wish to streamline their internal
dispute resolution processes. To find out more about our services, please call us at 416-307-0007 or 1-800-318-9741 or visit
www.sfhgroup.com.
Weconductsuccinctone-daycoursesandin-depthmulti-daycoursesandwedesigncustomizedcoursesthatmeetourclients’needs.
Whether your HR needs to build a new dispute resolution system, your sales people need new techniques, your customer service
staff need better ways to deal with angry clients, your managers need to become better negotiators, or there is too much internal
conflict among employees we can build a course to meet your needs.
For more information, contact Elinor Whitmore at 1-800-318-9741 or elinor@adr.ca or visit www.adr.ca
The Stitt Feld Handy Group has developed customized training for the following organizations (among others):
Customized Training
Stitt Feld Handy Group is a proud supporter of the
Hockey Hall of Fame
• Campbell’s Soup
• Rogers Communication
• Chevron
• Nestle (AUS)
• Dairygold Co-op (Ireland)
• Foresters
• Vertex (USA)
• Torys
• Fairfax Printers (AUS)
• Alliance Atlantis
• Waterfront Toronto
• Beaumont Hospital (Ireland)
• Petro-Canada
• Centennial College
• Scotiabank
• Ontario Public Service
• TD Canada Trust
• Royal Canadian Mounted Police
• Canadian Human Rights Commission
• Canada Post
• Australian Industrial Relations Commission
• BDO (USA)
• British Dental Association
• Department of National Defence
• Electrical Safety Authority
• Quantas (AUS)
• Peel Board of Education
• Alcoa (AUS)
• Volvo (USA)
• Trade Union Congress (Bahamas)

8. REGISTRATION FORM
The price for the ADR workshop is $2,475+HST
The price for the Advanced ADR workshop is $2,995+HST
The price for the Applied ADR workshop is $3,475+HST
r Yes, I would like to improve my negotiation and mediation skills. Please register me in the
following course(s):
r ADV.ADR Workshop, Toronto,Aug. 23 - 26, 2016
r Applied Workshop, Toronto, Sept. 20 - 23, 2016
r ADR Workshop, Toronto, Sept. 27 - 30, 2016
r ADR Workshop, Ottawa, Oct. 18 - 21, 2016
r ADR Workshop, Toronto, Nov. 1 - 4, 2016
r ADV.ADR Workshop, Toronto, Nov. 15 - 18, 2016
r ADR Workshop, Toronto, Dec. 6 - 9, 2016
r Applied Workshop, Toronto, Jan. 31 - Feb. 3, 2017
r ADR Workshop, Toronto, Feb. 13 - 16, 2017
r ADV.ADR Workshop, Toronto, Feb. 28 - Mar. 3, 2017
r ADR Workshop, Ottawa, Feb. 28 - Mar. 3, 2017
r ADV.ADR Workshop, Ottawa, Mar. 21 - 24, 2017
r ADR Workshop, Toronto, Mar. 28 - 31, 2017
r ADR Workshop, Toronto, May 15 - 18, 2017
r Applied Workshop, Toronto, May 30 - Jun. 2, 2017
r ADR Workshop, Toronto, June 20 - 23, 2017
r Applied ADR Workshop, Ottawa, July 18 - 21, 2017
r ADR Workshop, Toronto, July 25 - 28, 2017
r ADV.ADR Workshop, Toronto, July 31 - Aug. 3, 2017
r Applied Workshop, Toronto, Sept. 26 - 29, 2017
r ADR Workshop, Toronto, Oct. 2- 5, 2017
r ADV.ADR Workshop, Toronto, Oct. 24 - 27, 2017
r ADR Workshop, Ottawa, Oct. 31 - Nov. 3, 2017
r ADR Workshop, Toronto, Nov. 7 - 10, 2017
r ADR Workshop, Toronto, Dec. 12 - 15, 2017
ONLINE
www.adr.ca
MAIL
Send form to:
Stitt Feld Handy Group
180 Duncan Mill Road
4th Floor,
Toronto, ON
M3B 1Z6
FAX
Fax form to:
(416) 307 - 0011
PHONE
(416) 307 - 0000
1 - 800 - 318 - 9741
Discounts: A 20% discount
will apply if 5 or more people
register from your organization
during the same calendar year.
Cancellation Fees: A fee of 50%
of the Workshop fee will be charged
for cancellations made up to two
weeks prior to the scheduled date
for the workshop. The full fee will
be charged for cancellations made
less than two weeks prior to the
workshop date or if participants fail
to attend without notice. A delegate
substitution, with the required
prerequisites, is welcome, up to the
workshop commencement date.
Rescheduling Fee: An
administrative fee will be charged
for a change in workshop dates of
$250 + HST
for the ADR Workshop,
Advanced ADR Workshop, Become
A Powerful Negotiator Workshop,
Dealing With Difficult People
Workshop and Coaching ForA Better
Workplace, $500 + HST
for the Applied
ADR Workshop, and $150 + HST
for
the Winning Over Irate Customers
Workshop, if the change is made in
the 8 weeks before the workshop
4 w a y s t o
contact us
and register
www.adr.ca
r Mr. r Mrs. r Ms. r Dr. ________________________________________________
(Please print name in the form you wish it to appear on your Certificate)
Job Title: _______________________________ Industry: ________________________
Organization: ___________________________________________________________
Address: __________________________________________ r Home r Work
City: ____________________ Province:.___________ Postal Code: ________________
Phone #: ( ) ______________________ Cell Phone #: ( ) ______________________
Fax #: ( ) ________________________ Name on name-tag: ____________________
E-Mail: _______________________________________________________________
Home E-Mail: ___________________________________________________________
r I would prefer a vegetarian meal / Any dietary restrictions? _____________________
How did you hear about us? _______________________________________________
Method of Payment:
r Bill me
r Cheque enclosed, payable to: Stitt Feld Handy Group
r Credit Card Payment: r VISA r MASTERCARD r AMERICAN EXPRESS
Card # ___________________________________________ Expiry: _____________
Payment Amount: ___________________________________ Security Code: ________
Card Holder’s Name: ______________________________________________________
Signature:__________________________________ Today’s Date: _________________
For inquiries, please call us at 1 800 - 318 - 9741 / 416 307 - 0000 or email us at contact@adr.ca