1. Administrative support
requirements of a sales
department
Members:
Eusebio, Mikhaelah Jade
Gorospe, Jody Mae Louise
Moreno, Quezabell
Penaso, Novie
Regalado, Anne Chereina
2. objectives
● Identify the administrative requirements of the sales
department.
● Define and enumerate the different responsibilities of a
Sales Administrator.
● Discern the different activities related to sales
management.
3. introduction
Sales administrators provide essential support for the
sales team. They are responsible for the efficient
handling of sales orders, and they help to improve the
productivity of field sales representatives by dealing
with customer queries and fielding calls.
4. Example of responsibilities of sales administrator
● Receiving and processing purchase orders.
● Issuing sales transaction invoices.
● Verifying orders, including customers' personal
information and payment details.
● Contacting customers by phone or email to answer
queries and obtain missing information.
5. Example of responsibilities of sales administrator
● Maintaining and updating sales and customer records.
● Compiling monthly sales reports.
● Expediting orders through internal liaison.
● Directing feedback from customers to relevant
departments.
● Identifying new products to add to those on offer.
6. Example of requirements to become a sales administrator
● High School Diploma or GED.
● An Associate’s or Bachelor's Degree in Business
Administration or similar preferred.
● Previous experience in sales administration, or a similar
role.
● Exceptional interpersonal and customer service skills.
● Experience with industry software such as HubSpot CMR,
Freshsales, or similar.
7. Example of requirements to become a sales administrator
● Advanced knowledge of administrative recordkeeping.
● Familiarity with sales reports and sales records.
● Proficiency with word processing and spreadsheet
software.
● Excellent written and verbal communication skills.
8. Activities related to sales management includes:
● Order processing
● Order entry
● Customer records
● Sales support
● Sales team administration
9. Activities related to sales management includes:
● Invoice and Sales Receipts
➢ When to issue invoices and sales receipts?
➢ What to include in invoices and sales
receipts?
➢ How to issue invoices and receipts?
➢ Importance of sales receipts
10. Activities related to sales management includes:
● Delivery receipt
● Advertising
➢ Purpose of advertising
➢ 3 business stages
1.Start-up business
2.Growing business
3.Established business
11. When developing an advertising campaign, complete these 4 procedures:
● Define your market
● Establish your budget
● Plan which media you’ll use
● Create an advertising strategy
13. Activities related to sales management includes:
● Discounts
● Coupons
● Loyalty programs
● Free stuff
● Rebates
14. Activities related to sales management includes:
● Business and trade market
● Transportation
● Add value
● Train your stuff
● Customize
● Go green
15. Activities related to sales management includes:
● Warehousing
● Warehouse contribution to company’s
profits
● Specialized warehouse types
