This document provides a summary of an individual's career experience in training and multimedia design. It lists their roles and responsibilities in these areas for three employers over 20 years, including as an instructional designer, multimedia department supervisor, and senior instructional designer. It also outlines their education in scientific and technical communication as well as training development.

1. - Provider of Information Solutions
- Training Designer/Developer/Presenter
- Multimedia Designer/Developer/Producer
- Project Director/Coordinator
- Problem Solver
Technical Writing/Editing
In Varied Mediums
Training Analysis,
Development, Design,
Presentation, and
Assessment
Multimedia Design and
Development
Self-Led
Integrated
Classroom/Remote
Video
Audio
Online/Mobile
Video Production
Management, Team, and
Vendor Coordination
Coordinating Upper
Management Presentations
Microsoft, Adobe, and Other
Industry Products
Lectora
Others
- Desktop Publishing
- Multimedia
- Audio
- Video
Bachelor of Arts,
Scientific and Technical
Communication
Graduate courses, Technical
Writing and Editing, Video
Production
 Joe Harless
Accomplishment Based
Curriculum Development
(ABCD)
JJooee AAcceerrrraa
Progressive Casualty Insurance Company
Mayfield Village OH
Provider of personal automobile insurance and other related services
’02 - present
 Design materials and coach instructional designers and trainers
developing courses delivered to front line representatives.
 Design, develop, and deliver internal training to all Progressive
Instructional Designers in areas including grammar, software,
video production, and how to write in the Progressive style.
 Assist in choosing software and lab assets needed to
achieve business goals.
 Assist senior leadership including the CEO, CMO, and their direct
reports, with technical support in critical offsite leadership
meetings.
The Allen-Bradley Co. / Rockwell Automation
Mayfield Heights OH; Mequon WI; Euclid OH
Manufacturer of industrial automation products
’00 – ‘02; ‘91 – ’97
 Delivered end-user customer training both in-house and onsite
 Designed and developed training curricula, manuals, and job
aids in both print and electronic formats
 Worked closely with clients, instructors, subject-matter experts,
and development teams
 Performed complete training development process from analysis
through assessment
 Determined appropriate media used to deliver training to end-
users
 Maintained and updated training materials to keep them current
with product changes and procedure updates
 Staffed and supervised training department
 Managed interaction of department with other company
departments and divisions
Previous
Ragtops Motorcars, Inc
West Palm Beach FL
Collectible Car Dealership and Major Event Facility
Director of Operations. Managed staff and acted as liaison between
company and community.
Pinnacle Productions, Inc.
Perrysburg OH
Producer of video, multimedia, and web-based products
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Multimedia Department Supervisor
I began my career with Pinnacle as an intern to fulfill a requirement for my
college degree. Upon completion of the internship, I was hired as staff
writer and Grip on a part-time basis until graduation. I was later hired full
time.
As Supervisor of the multimedia department I coordinated departmental
workflow to ensure that projects were delivered on time, and on budget.
Additional duties included
- Bidding for and securing new clients and projects
- Designing, scripting, and developing video, multimedia, and
web projects
- Working closely with clients throughout the entire development
process
- Working with management to ensure department efforts
supported the overall business goals.
Allen-Bradley
Rockwell Automation
- Field Technical Instructor
- Sr. Instructional Developer
- Department Supervisor
Duties at Rockwell Automation leveraged my Harless training to create print-
based materials used around the world. I further leveraged this into the
emerging field of computer based media design, which I then used to develop
a departmental style guide. This assisted the team to create consistent
materials and work with other departments, ensuring our training materials
were consistent with the corporate look and standards. While working closely
with clients, instructors, subject-matter experts, and development teams to
explore this emerging medium.
Once I became Sr. Instructional Developer, I introduced alternative formats
for materials including troubleshooting flowcharts and multimedia. After five
years in the Mayfield Heights, Ohio office, I was transferred to Mequon,
Wisconsin to staff and supervise a training department for the products made
at that location.
Duties in Mequon included all of my prior developer duties in addition to the
supervisory duties. After two years I was transferred back to the Mayfield
Heights location where I started to design, develop, and incorporate
multimedia programs into the traditional instructor-led training.
Progressive Casualty
Insurance Company
Sr. Instructional Designer
Progressive has allowed me the opportunity to expand my design,
development, and delivery strengths to create a media department, training
to educate people company-wide, and use my problem solving skills and
technical knowledge to directly support Progressive employees, including
the CMO/CEO.
I am seen as a Trusted Advisor, and the “go-to guy” across the company
when a resource is needed-- from a trainer to senior management, where
things cannot go wrong and must work first time, every time.
I have the ability to see the big picture of the company vision and distill it to
the level of the audience I am working with so a consistent message is
delivered throughout. I do this by relying on my business experience and
education as a writer, designer, presenter, and problem solver.