Presentation of the accessibility aspect in NGES. Presented by Frankie Picron (EUD).

1. NEXt generation Emergency Services
NEXES Iteration Two Workshop
Bucharest, November 2017
Accessibility Aspects in NGES
by Frankie Picron (EUD)

2. Disabilities in Europe
• 80 million people affected by a disability to
some degree in the European Union
• 15 % of the EU population
• Equivalent to the population of :
Belgium, Czech Republic, Greece, Hungary and the
Netherlands together
16 November 2017 NEXES Iteration Two Workshop 2

3. Population is getting older…
16 November 2017 NEXES Iteration Two Workshop 3

4. …and this brings more disabilities
16 November 2017 NEXES Iteration Two Workshop 4

5. Tourists | Early Migrants
• Increased flow of tourists and migrants
• More mobility in Europe requires emergency
Apps to work across Europe
• Citizens with disabilities also travel and migrate
• Support freedom of movement
16 November 2017 NEXES Iteration Two Workshop 5

6. Elderly
• Increased percentage of elderly citizens in
today’s society
• Special needs: chronic medical conditions
• Elderly citizens also travel (low foreign language
literacy)
• Support active lifestyle
16 November 2017 NEXES Iteration Two Workshop 6

7. Challenges
• Provide emergency services that cater to
everyone’s needs (truly inclusive)
• Independent living
• Full and active participation in all aspects of
life
• Everyone can be temporarily impaired
16 November 2017 NEXES Iteration Two Workshop 7

8. Reaching Today’s Emergency Services
• Only 15 EU members states are SMS-available
(3 of them do not cover all the country)
• Fax technologies
• New technologies are emerging
(Instant messaging, RTT, …)
16 November 2017 NEXES Iteration Two Workshop 8

9. NEXES Accessibility Exercise
• Accessibility Workshop
• Scenario & discussion
with 3 groups
• What we learned ?

10. NEXES Accessibility Workshop - Feedback
• Allowing deaf and hard-of-hearing citizens to
communicate in an emergency in a way/language
that is accessible to them
• Even the visual contact alone helps to relief the
stress
• PSAPs must be trained to handle with deaf people
• Involvement of citizens with disabilities in the
development process of emergency systems
• Easy-to-use (ES: One-touch)
• Universal and visually comprehensible
(e.g., vibration movements, map, colour codes)
16 November 2017 NEXES Iteration Two Workshop 10

11. Conclusion
• Total Conversation – 3 in 1
(Videocall – Real Time-Text – Audio)
• Crucial for every citizen who could temporarily
find himself/herself without the ability to hear or
speak (e.g., after car crash or a stroke)
• Deaf or hard of hearing citizen may call
emergency services on behalf of a fellow citizen
• If we design to ensure accessibility, the design
benefits everyone
16 November 2017 NEXES Iteration Two Workshop 11

12. Q&A
http://nexes.eu
https://www.linkedin.com/grp/home?gid=8315359
https://www.facebook.com/NG112.EU/
#NEXES
https://www.youtube.com/channel/UCOnPMHG4Pc
um97Q0shsWH1g
THANK YOU !
16 November 2017 NEXES Iteration Two Workshop 12