My PDW (personal development workshop) presentation at the Academy of Management 2010 in Montreal, together with Dave Ulrich

1. The Global Downturn: Emerging HR Best Practices and Capabilities, Global HR Best Practices Academy of Management, Annual Meeting 2010, Luk Smeyers, PDW #33, submission 16148

2. Alternative title… How the crisis has changed the future of work…(Europe) Academy of Management, Annual Meeting 2010, Luk Smeyers, PDW #33, submission 16148

4. Turbulent times and HR

5. The future of work

6. 3 recurring “themes

7. Is Europe any different from the rest?

9. 3 iNostix Focus-Areas 1. Quantifying the effectiveness of the HR function 2. Quantify the value & business impact of Human Capital investments 3. Drive cost saving opportunities with predicting Human Capital Outcomes

11. Ashridge Business School (London) in General Management

13. Turbulent times and HR

14. The future of work

15. 3 recurring themes

16. Is Europe any different from the rest?

19. restructuring/reductions in force

20. social conflict And…28,3% confirms stronger HR business involvement! Source: iNostix/NVP Survey, Nov. 2009, the Netherlands

22. Company events (54%)

23. Bonus payments (based on company performance) (45%)

24. Individual (34%) & functional training (33%)

25. Temporary (43%) & full-time employees (34%) Source: Boston Consulting Group Survey, Europe, 2009 – 3.400 HR & Executives, all EU countries

27. Turbulent times and HR

28. The future of work

29. 3 recurring themes

30. Is Europe any different from the rest?

32. A short warm-up… As the global economy moves toward recovery, companies face some tough challenges and complex choices about how best to retool for growth. (TowersWatson) A different set of questions is emerging. Have organizations cut too far too fast — beyond “fat” and into “muscle”? If so, have they inadvertently slowed a fast return to growth? How easily can they correct course and close emerging gaps in capacity and capability? (TowersWatson) 86% of millennials would consider leaving an employer whose behaviour no longer met their corporate responsibility expectations. (Millenials at Work) Europe is expected to undergo a population decline to an extent that has not been seen since the Black Death! (Alf Göransson, President and CEO, Securitas, Sweden).

34. Turbulent times and HR

35. The future of work

36. 3 Recurring themes

37. Is Europe any different from the rest?

39. Theme 1: Resources/Availability/Retention challenges Restore trust/Employee Engagement Rethink Talent Management Monitor impact of demographic evolution/ Initiate Strategic Workforce Planning Initiate Employer Branding Research Understand influence of Social Networks Targeted investment in Training & Development 1.

40. “97% of CEOs said that having access to talent and key skills was the most critical factor for their long-term business strategy.” (PwC’s 13th annual global CEO survey, 2010)

41. Theme 2: Far greater employee expectations 2. Master ‘Smart working’/organization innovation Manage the blurring line private/work Dare to care: far greater transparency, CSR, compliance, sustainability, green (zero tolerance?) Rethink pay: flexibility, individual customization, fairness, transparancy

42. The ‘flexible working’ in the Netherlands* (fit workforce = fit business) Productivity: +14% Key driver to stay: 90% Cost reduction/FTE: -5 to -10% Illness rate amongst flex workers: 4,2 to 2,5% Engagement levels: +10 to +30% *Virtual office/Home office

43. ‘Taken as a whole, you can see that our commitment to corporate responsibility supports our sustainable employee engagement policy, which, in turn, is critical to the customer relationship that is the basis of our year-end results. It all hangs together.’ Stephen Green, Group Chairman, HSBC Holdings plc, UK

44. Theme 3: Globalization/Reversed Globalization Collaborative work, network structures, global teams Resulting in more autonomy, from ‘hours worked’ to performance & results Job definition: broader, generalized, independent Global standards, local customization Reversed globalization: protectionist policies began to rebuild barriers to free movement of people 3.

45. REN Jianxin, President, #1 China National Chemical Corporation (ChemChina), China “We see many enterprises around the world cutting jobs because of the financial crisis, and we work with leading human resource consultancies to recruit more Western professionals”.

47. Turbulent times and HR

48. The future of work

49. 3 recurring themes

50. Is Europe any different from the rest?

53. Turbulent times and HR

54. The future of work

55. 3 recurring themes

56. Is Europe any different from the rest?

59. …become data-driven!

60. …more science into management!

61. …become more externally focused!

62. customers & markets