Thank you for understanding. I aim to have respectful discussions.

1. SCRIPT OF ROLE PLAY
Buyer- I want to buy a tablet for my son.
Seller - ok mam first of tell me what’s the age of your son?
Buyer -19
Seller - for what purpose he wants?
Buyer- he is doing b-tech, so for his college purpose he wants a tablet so
u shows me some of the popular brand of tablet like apple.
Seller -no mam we don’t have apple tablet but we have 4 u tablet of HP
which is very good it has number of features like…..
Buyer - my son told me to buy apple tablet and I don’t know much about
this new technology so I don’t know I should buy this or not?
Seller - you just buy this 4 u tablet then you will know that this is very
good it has all the features which apple is providing and the thing is it is
available in low price than apple.
Buyer - yes you are saying right, but the thing is I am buying this for my
son so price does not matter for me I want to buy a good product which
will be good for my son this 4 u tablet is new in market so why i have to
buy this?
Seller - mam you are absolutely right, I know price does not matter for
you but if something best is available in low price than why to buy other
which has high price?
Buyer - ok I agree with you give me this.

2. Seller- good morning mam how can I help you?
Buyer-do u have tablets?
Seller - yes mam we have tablets of different brands .so in which brand
are you looking?
Buyer – I am searching for apple ipad … do u have it in your store?
Seller -no mam we don’t have ipad but we have Samsung tablet which is
almost in the same range and is richer in features.
Buyer - no actually I want only apple tablet.
Seller - ok mam then the apple store is in the last street of this area you
can get it from there. Thank you
Seller - now 1 more fellow entered into the store and by his looks and
questions I came to know that he is a tough nut to crack .so Iasked my
best sales person to handle him. And for this the conversation went upon
15 to 20 min this we will show directly on the dais.
Buyer: I want some new mobile with android support can you show me
Seller: yes sir, recently HCL launched tablet it has more than 10,000
apps in its apps store
Buyer: how much speed it possesses
Seller: 1Giga hertz speed, high performance for playing games
Buyer: what are the features of it?
Seller: modem operating system, 3G USB support

3. Buyer: how much memory it supports
Seller: 4GB internal memory, ram512 MB,extendable up to 32 GB
Buyer: what are the additional features it has?
Seller: Wi-Fi, 7”screen,800x480pixel camera, 3mp front camera,
separate games apps for downloading
Buyer: how much cost it is
Seller: it’s just Rs 6,999 only
Buyer- Excuse me; I want to buy a laptop, which brand will be good for
me?
Seller-for what purpose you want laptop?
Buyer-I am working in FMCG Company, I have to make presentation
and lots of work I have to do related with my company, I have to travel
from one place to another place to give my presentation as well as for
entertainment purpose also.
Seller -Mam as whatever you are telling I will suggest you to buy tablet
instead of laptop because tablet is handier and light weight u can easily
carry, coming to the features tablets has more features than laptop as you
know now a days it is very popular in market.
Buyer - Which tablet will be good?
Seller - As mam there are number of tablet available in market but I will
suggest you “4 U tablet “of HP brand
Buyer - What are the features of this tablet? It will be good for me?

4. Seller– 1Giga hertz speed, high performance for playing games
Modem support2. 3 ginger bird operating system,3g USB support
4GB internal memory, ram 512 MB, extendable up to 32 GB
: Wi-Fi,7”screen, 800x480pixel camera,3 MP front camera, separate
games apps for downloading
Buyer - I know about HP brand it’s a good brand, but I don’t know
about this 4 U tablet?
Seller - Mam this is a new product launched by HP brand as you already
know HP is good brand so you just trust it and use it you will not face
any problem.
Buyer -What is the price of this tablet?
Seller - Only 7000
Buyer -Do you have another brand of tablet?
S-Sorry mam I don’t have another brand.
Buyer -What is the unique feature in 4 U tablet?
Seller - As mam I already told you about its features one of the
important thing is it is very light in weight you can carry easily , battery
backup power is very good you can use this 2 days continuously after
having full charge, any other thing you want to know mam?
Buyer -But its price is more than others
Seller -Yes mam its price is little bit more than others but the quality
which we are providing you will not get in any another tablet.

5. Buyer -Hmm ok give me some discount
Seller -Sorry mam no discount.
Buyer - Tell me about its warranty period.
Seller - 2 years warranty and you will not face any problem if you will
face any problem we are here to help you so don’t worry mam.
Buyer - Ok, give me this 4 U tablet.