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A2 b hoppa partner presentation 30 06 15
- 1. CONFIDENTIAL
- 2. WE ARE CHANGING INTERNATIONA L AIRPORT TRANSFER MARKET RESEARCH PROJECT IN 2014 WITH GOOGLE AND NEWS INTERNATIONA L 3.7% 6.6% 10.4% 17.1% 31.5% 49.9% USUALLY NO OTHER OPTIONS THAT SUIT ME IT'S INCLUDED IN MY HOLIDAY PACKAGE NONE OF THE ABOVE IT SAVES ME MONEY IT'S MUCH EASIER TO AVOID THE UNCERTAINTY WHEN I ARRIVE WHY PRE-BOOK A TRANSFER? 11.1% 11.3% 15.9% 16.7% 17.1% 37.4% BOOK THROUGH MY AIRLINE NONE OF THE ABOVE BOOK A LOCAL CAB OR CAR SERVICE BOOK THROUGH MY HOTEL BOOK THROUGH MY TRAVEL AGENT BOOK INDEPENDENTLY ONLINE HOW DO YOU BOOK A TRANSFER? CONFIDENTIAL
- 3. GLOBAL MARKET LEADER WE HAVE TO DELIVER FOR OUR CUSTOMERS EVERY TIME, ALL OF THE TIME. - RELIABILITY - SIMPLICITY - VALUE - SAFETY - SERVICE CONFIDENTIAL
- 4. OUR CUSTOMER PROMISES 1 2 3 4 5 SIMPLE, STRAIGHTFORWARD ONLINE BOOKING WEB, MOBILE, APP, SMS A WIDE RANGE OF QUALITY TRANSPORT AT SENSIBLE PRICES TRANSPORT ALWAYS CONFIRMED PRE-FLIGHT AND FOUND STRAIGHTAWAY ON ARRIVAL A GUARANTEE IT ALL WORKS OR YOUR MONEY BACK EASY TO CONTACT, EASY TO DEAL WITH AND AVAILABLE 24/7 CONFIDENTIAL
- 6. CONFIDENTIAL
- 7. 3.5 MILLION PASSENGERS 37 LANGUAGES 46 SOURCE MARKETS 700 AIRPORTS 116 COUNTRIES 7,500 DESTINATIONS WE ARE THE GLOBAL MARKET LEADER FOR AIRPORT TRANSFERS. WE HAVE ONLY 0.3% OF THE INTERNATIONAL PASSENGER MARKET WE ARE INVESTING £3M PER ANNUM IN - MARKETING - BRAND - CUSTOMER EXPERIENCE - CUSTOMER SERVICE - TECHNOLOGY OUR INVESTMENT CONFIDENTIAL
- 8. OUR PRODUCT RANGE CUSTOMERS WANT A RANGE OF OPTIONS AND DIFFERENT TYPES OF CUSTOMERS WANT DIFFERENT TYPES OF TRANSFERS CONFIDENTIAL
- 9. OUR B2B AND B2C BUSINESS V V V V V V V A2Btransfers: B2B brand 30% of bookings from international markets 3,850 active travel agents, OTA’s and tour operators (35% international) 1,000 active prospects in international markets Translated into 37 languages, access to 60+ countries Live on 19 international aggregator platforms CONFIDENTIAL
- 10. OUR B2B AND B2C BUSINESS V V V V V V V Resorthoppa.com: B2C brand Live in 12 Countries Deep channel expertise in search engines, affiliates and social channels 72% share of UK clicks Market planning data provided by Google & TripAdvisor Advanced technology for analysis of markets, channels and pricing, enabling us to reach a global audience CONFIDENTIAL
- 14. LAWRENCE HUNT CHAIRMAN 2004 – 2014 Co-founder & Director, Lowcosttravelgroup 2006 – 2008 Founder/CEO, Silverjet plc 1999 – 2003 Managing Director, Rapid Travel Solutions 1984 – 1999 Founder/Driector 4 Technology Startups PHIL NORRIS SALES DIRECTOR 2005 – 2008 Sales & Marketing Director, XL Leisure Group 1999 – 2005 Head of Sales, Thomas Cook Tour Operations 1998 – 1999 Sales & Marketing Director, Flights by Inspirations/Golden Lion 1985 – 1998 Sales Director, Unijet Group RENALDO SCHEEPERS FOUNDER/CEO 2003 – 2005 Head of Product, lastminute.com 2002 – 2003 Head of Product & Commercial, Medhotels 2000 – 2001 Product Assistant, Travelbargains JOSE DIAZ HEAD OF PRODUCT 2015 Head of Product A2B 2014 Head of International Sales A2B 2011-2013 Partner at Wifirental.travel 2008- 2010 Head of Business Development Bedsonline 2004 – 2007 Head of Commercial Controlling Hotelbeds DAVID MITCHELL FCA FINANCE DIRECTOR April 2013 Joined WWTE 1985 – 2013 – Various industry finance roles, including tour operators, airlines and travel agents 1985 – Qualified as FCA CHRIS ZIOGAS IT DIRECTOR 2008 – 2010 IT Director, youtravel.com 2004 – 2007 Managing Director, lastminute.com Greece 2002 – 2004 IT Director, Medhotels CONFIDENTIAL
- 15. CONFIDENTIAL
- 16. WORLD CLASS TECHNOLOGY FIRST with a partner handling tool to reduce partner overheads Allow partners to add distance and time of transfer Enter pick up time Partners have the latest company updates Print off customer arrival list Allows partners to have instant access to all bookings, confirmation and accounts CONFIDENTIAL
- 17. OUR PROMISES TO YOU PROMISE 2. Continued investment in growth: 25%-50% per annum, £3m marketing investment PROMISE 3. Access to European, American and Asian B2B and B2C markets through one partner and platform PROMISE 4. Over £500k of technology investment in partner automation, channels and reporting PROMISE 1. We will listen to you to improve the way we work with our partners CONFIDENTIAL
- 18. OUR PROMISES TO YOU PROMISE 5. Superior technology to help our partners deliver higher service, world class efficiency, more competitive rates and lower costs PROMISE 7. Dedicated global customer service team to deal with customer complaints 24/7 PROMISE 8. Access to real time performance, booking, administration and market trend data PROMISE 6. A dedicated team of 10 partnership professionals and account managers, with access to senior management at all times CONFIDENTIAL
- 19. CONFIDENTIAL
- 20. SERVICE LEVELS DRIVERS Good driving record, polite, friendly, English speaking, well dressed, drive with care and 100% attention ARRIVALS All customers greeted, agreed locations, delays monitored, departure times on time (dependant on vehicle type), frequent customer communication VEHICLES Fully insured, under 5 years old, air conditioned, safe, clean and fully serviced DEPARTURES All pick up times confirmed 24 hours + pick up times = 2 hours + journey time CONFIDENTIAL
- 26. CONFIDENTIAL
Editor's Notes
- The key message here is that customers want reliability and reassurance, as well as a good price.