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A trial of a text messaging Programme in NZ  Family Planning Association Clinics Helen MacKenzie  RGON, MSc (Hons), Dip Labour Studies National Project Manager  NZ Family Planning Association  PB 99929 Newmarket  Auckland , New Zealand
Family Planning Clinical Services  ,[object Object],[object Object],[object Object],[object Object]
Family Planning Clinical Services  ,[object Object],[object Object],[object Object]
Family Planning Clinical Services ,[object Object],[object Object],[object Object],[object Object]
Cost of outgoing phone calls  ,[object Object],[object Object]
Communication with  Family Planning clients   ,[object Object],[object Object],[object Object]
1 Laboratory test results  ,[object Object],[object Object],[object Object]
1 Laboratory test results ,[object Object],[object Object]
2 Appointment reminders ,[object Object],[object Object],[object Object]
Mobile Phone Numbers  ,[object Object],[object Object]
Newmarket Clinic Client Mobile Numbers
Mobile Phone use in NZ  ,[object Object],[object Object],[object Object],[object Object]
Ubiquitous technology  ,[object Object]
SMS History  Source: http://en.wikipedia.org/wiki/Text_messaging   accessed 19.09.08   ,[object Object]
Growth of SMS in USA ,[object Object],[object Object],[object Object],[object Object]
Growth of of SMS in UK  ,[object Object],[object Object],[object Object],[object Object]
United Kingdom text messages sent  Sept 2000- March 2008   http://www.text.it/mediacentre/sms_figures.cfm
SMS in New Zealand  ,[object Object],[object Object]
Health Examples  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Previous experience of SMS use in Family Planning   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Previous experience of SMS use in Family Planning ,[object Object],[object Object],[object Object]
Questionnaire for clients  ,[object Object],[object Object]
Questionnaire for clients  ,[object Object],[object Object],[object Object],[object Object]
Age of respondents
Ethnicity of Respondents
Access to mobile phone   1
Access to mobile phone   2
Access to mobile phone 3
Phone network used
Clients with access to mobile happy to receive SMS from Family Planning
Content of messages
Memotxt ,[object Object],[object Object],[object Object],[object Object],[object Object]
Txt2remind  ,[object Object],[object Object],[object Object],[object Object]
Txt2remind ,[object Object],[object Object]
Txt2remind
Txt2remind trial ,[object Object],[object Object],[object Object]
Objectives of using text messaging in Family Planning Clinics ,[object Object]
Feedback from staff and clients  ,[object Object],[object Object]
Incoming texts from Clients   ,[object Object],[object Object],[object Object]
Incoming texts from clients   ,[object Object],[object Object],[object Object]
Incoming messages from clients   ,[object Object],[object Object],[object Object]
Objectives of using text messaging in Family Planning Clinics ,[object Object]
Saving of staff time   ,[object Object],[object Object],[object Object],[object Object]
Length of charged calls to mobiles –proxy for receptionist time
Objectives of using text messaging in Family Planning Clinics ,[object Object]
Cost of calls to mobiles ,[object Object],[object Object]
Small savings  ,[object Object]
$ monthly cost of calls to mobiles
Combined cost of calls to mobiles and texts sent
Objectives of using text messaging in Family Planning Clinics ,[object Object]
Appointment failures ,[object Object],[object Object],[object Object]
Monthly average % failed appts before and during trial
Newmarket Failed Appointments,  calls to mobiles and texts sent
Takapuna Failed Appointments,  calls to mobiles and texts sent
 
Decision to purchase ,[object Object],[object Object]
Clinician use of txt2remind ,[object Object],[object Object],[object Object],[object Object]
Clinician use of txt2remind ,[object Object],[object Object],[object Object],[object Object]
Glitches and lessons learned  ,[object Object],[object Object],[object Object],[object Object]
Glitches and lessons learned ,[object Object],[object Object],[object Object],[object Object]
More replies from Clients   ,[object Object],[object Object],[object Object]
More replies from Clients   ,[object Object],[object Object],[object Object],[object Object]
More replies from clients   ,[object Object],[object Object],[object Object]
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