The document outlines the key aspects of business continuity planning from A to Z. It discusses important elements like awareness, business impact analysis, crisis management, disaster recovery, emergency preparedness, and maintaining plans, communications, and supply chains during a disruption. The overall purpose is to safeguard a business and its critical operations through comprehensive continuity planning.

1. A TO Z OF
BUSINESS CONTINUITY
(WEBSITE WWW.LEICS.GOV.UK)
Business Continuity Management is about
safeguarding your business

2. A to Z of Business Continuity
• AWARENESS
• On-going awareness ensures that staff, clients, suppliers
and key players are aware of their roles and
responsibilities in any disruption.
• BUSINESS IMPACT ANALYSIS
• Identifying and documenting key processes and
requirements of each department in a Business As Usual
situation. This information is then used to identify and
mitigate risk as well as determine the best recovery
strategy for the departments’ key functions.

3. A to Z of Business Continuity
• CULTURE
• Through continued awareness and exercising; BC and its
processes will become part of the business core values.
• DISASTER RECOVERY (Also known as Service
Continuity)
• Recovery planning for IT and hardware services i.e.
telephony, servers etc.
• EMERGENCY PREPAREDNESS AND RESILIENCE
• Plans for immediate response to disruptions so as to
ensure safety and welfare of all parties impacted.

4. A to Z of Business Continuity
• FACILITY MANAGEMENT
• Ensuring that appropriate facilities are available following an
event and all facility risks are mitigated so as to avoid
disruption.
• GOVERNANCE
• Ensuring that plans and strategies remain up-to-date and
complying with all legal and regulatory requirements.
• HEALTH AND SAFETY
• Ensuring that H&S is maintained during an event and all steps
taken to mitigate risk during business as usual that may cause
disruption are H&S compliant.

5. A to Z of Business Continuity
• INCIDENT & CRISIS MANAGEMENT
• Defined, exercised and documented management
strategy for recovery following a disruption. These plans
identify key staff, responsibilities and actions following any
disruption i.e. communications, relocations, recovery etc.
• JUSTIFICATION AND AUDITS
• A detailed concise Business Continuity Program will
ensure that the business will be able to demonstrate and
justify its strategy to satisfy internal and external audit and
any other legal or regulatory requirements.

6. A to Z of Business Continuity
• KEY & CRITICAL SERVICES
• A Business Continuity Program identifies critical services, key
functions and requirements to ensure that they will be
recovered timeously following a disruption.
• LOSS PREVENTION
• Effective planning will ensure that key assets, staff etc. are
protected from damage and harm.
• MASS ABSENCE PLANNING
• Developing plan to varied responses to situations that will affect
staff levels i.e. pandemic, transport, natural disasters etc.

7. A to Z of Business Continuity
• NOTIFICATIONS & COMMUNICATIONS
• In place an effective methods of notifying and maintaining
communications with staff, suppliers, key players and the
communities during the disruption is paramount.
• ONGOING MAINTENANCE
• By regularly reviewing, updating, exercising and
communicating the business continuity program, recovery
processes will remain relevant.
• PLANS
• Provide the guidance during a recovery. They will provide
details of actions to be taken, locations etc. Plans should be
concise.

8. A to Z of Business Continuity
• QUALITY & INSURANCES
• Through the Business Impact Analysis process, assurance is
offered that high standards are maintained during a disruption.
Effective business continuity will ensure that appropriate
insurances are in place.
• REPUTATION MANAGEMENT
• Effective business continuity will ensure mitigation of any risks
that may impact on the reputation of the business.
• SUPPLY CHAIN SUCCESSION PLANNING
• A detailed program will ensure that suppliers and key
partnerships have sufficient contingency arrangements to
maintain their service to the business following a disruption.

9. A to Z of Business Continuity
• TRANSPORT & RELOCATION MANAGEMENT
• A detailed transport plan will ensure that sufficient transport
and other relocation facilities are available following a
disruption.
• UTILITY MANAGEMENT
• A detailed utilities plan will ensure that key utilities and services
are available following a disruption i.e. generators, water etc.
• VALUES
• Effective arrangements will ensure that the business objectives
and aims are met /maintained during a disruption.

10. A to Z of Business Continuity
• WELFARE
• Robust planning will ensure that staffs are safe and
accommodated for during an event.
• EXERCISING & REHEARSALS
• Continued exercising will maintain awareness and embed
responsibilities.
• YOUR RESPONSIBILITY
• Through effective induction and continued training and
awareness, staff will be able to identify and understand
their responsibilities following an event.

11. A to Z of Business Continuity
• Z CARD
• This replaces any bulky folders and papers and provides
key staff with all the necessary details they may require
following an event i.e. telephone numbers, locations etc..