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A MARKET STUDY
By,
Ishan Chourey
What will we cover
Studying the example of Victoria’s Secret, we will understand
direct and database marketing
designing and managing sale force
6 principle of personal selling
Roy Raymond
Founded on June 12th 1977
Grace and elegance of
Victorian era
Hidden underneath clothes
Over 1000
stores
across USA,
UK and
Canada
Annualsales
over $6bn.
19821977
Sales dropped rapidly during 1980-82, as Victoria’s
Secret had a reputation of “more Burlesque than Main
Street”, making it a niche player in underwear market.
Victoria’s Secret was making over $6 Million annually
with its 5 stores and a 40 page catalogue
Leslie Wexner
Creator of Limited Stores. Inc
Saviour of Victoria’s Secret
Purchased it for $1
Million
“There wasn’t
erotic lingerie,
but there was
very very sexy
lingerie , and I
haven’t seen
anything like it
in the U.S.”
He recognised the untapped
potential of the brand.
Wexner introduced several
changes to revamp Victoria’s
Secret:
Target female customers, who buy
for themselves, rather than male
customer.
Introduced new styles, colours and
better fit and consistency
Wexner reinforced brand image
with of style and sophistication by
evoking a European look and feel.
Key to success
Catalogue & Tele
Marketing
Comfortabl
e Private
24X7
Shopping
Catalogues of 1000’s of products, which
women can browse through privately.
24X7 Telephonic Orders across United
States.
Subscription to Test Products, giving
consumers chance to try out the most
exclusive lingerie’s.
Email Marketing
https://www.victoriassecret.com
Regular Mailers
Daily
Offers/Promotions
and Sales
Wider Display of
Products and
Demand Analysis
Building Strong
Customer
Database
Fantasy
bra
Promotional Lingerie Made out of Precious Stones and Diamonds. Can cost
up to $10 Million.
Displayed only in Victoria’s Secret Fashion Shows, wore by top models.
It creates a strong , luxurious image of the brand
Victoria’s Secret Fashion
Show – Showcase of latest
Product line.
Association with Super
Models – Reinforce Brand
Image.
Steamy TV Commercials
New-Age Marketing
Wedding Collections –
Victoria's Secret “Sexy
Little Bride” collection
introduced new lines
of wedding dresses,
jewellery and gifts.
New-Age Marketing
Close friends and family
of the bride are invited to
the store to handpick
gifts for the bride.
Refreshments and
personal assistance are
Designed for Middle Class
Women (age 20-40)
Designed for Teens (age
15-22)
Designer sports bras
Line of Fragrances and
Personal Care Products
Hater’s Gonna Hate
No Product line for Over-
Sized Women
Market only in Western
countries.
Lack sponsorships to social
causes
Continuous Criticism for
Sexualizing Female
Image
The Competition
Future for Victoria’s Secret
Increase community involvement by helping causes like Breast
Cancer Awareness and Mother and child health
Improve the product line, focus more on consistency and quality.
Make the supply chain more efficient.
Introduce scholarships under the PINK campaigns. Involve
outreach programs for Teen Girls and Young Women
“A Body for Everyone” philosophy should be adopted. For
design.
Let’s Reca
Strengths
 Direct Marketing
Strategy.
 Brand Leader in
women underwear
 Splendid 24X7
shopping
experience(Tele &
Online)
Weaknesses
 Product line limited
to “perfect body”.
 Products are costly.
 Criticism for
Sexualising and
Objectifying Woman
Opportunities
 New products in “Over
Size” category.
 Social Initiatives
 Expansion into new
market channels
Threat
 Competition from
brands like Aerie,
Negative, etc.
 Eastern culture may
be against the
products.
S
W
O
T
Disclaimer
This Marketing Study is created by of
SRM University, Chennai, during a marketing internship
under IIM
Lucknow.
Ishan Chourey
Ishan Chourey
Prof. Sameer Mathur
Prof. Sameer Mathur

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A Market Study: Victoria's Secret

  • 2. What will we cover Studying the example of Victoria’s Secret, we will understand direct and database marketing designing and managing sale force 6 principle of personal selling
  • 3. Roy Raymond Founded on June 12th 1977
  • 4. Grace and elegance of Victorian era Hidden underneath clothes Over 1000 stores across USA, UK and Canada Annualsales over $6bn.
  • 5.
  • 6. 19821977 Sales dropped rapidly during 1980-82, as Victoria’s Secret had a reputation of “more Burlesque than Main Street”, making it a niche player in underwear market. Victoria’s Secret was making over $6 Million annually with its 5 stores and a 40 page catalogue Leslie Wexner Creator of Limited Stores. Inc Saviour of Victoria’s Secret Purchased it for $1 Million
  • 7. “There wasn’t erotic lingerie, but there was very very sexy lingerie , and I haven’t seen anything like it in the U.S.” He recognised the untapped potential of the brand. Wexner introduced several changes to revamp Victoria’s Secret: Target female customers, who buy for themselves, rather than male customer. Introduced new styles, colours and better fit and consistency Wexner reinforced brand image with of style and sophistication by evoking a European look and feel.
  • 10. Catalogues of 1000’s of products, which women can browse through privately. 24X7 Telephonic Orders across United States. Subscription to Test Products, giving consumers chance to try out the most exclusive lingerie’s.
  • 11. Email Marketing https://www.victoriassecret.com Regular Mailers Daily Offers/Promotions and Sales Wider Display of Products and Demand Analysis Building Strong Customer Database
  • 12. Fantasy bra Promotional Lingerie Made out of Precious Stones and Diamonds. Can cost up to $10 Million. Displayed only in Victoria’s Secret Fashion Shows, wore by top models. It creates a strong , luxurious image of the brand
  • 13. Victoria’s Secret Fashion Show – Showcase of latest Product line. Association with Super Models – Reinforce Brand Image. Steamy TV Commercials New-Age Marketing
  • 14. Wedding Collections – Victoria's Secret “Sexy Little Bride” collection introduced new lines of wedding dresses, jewellery and gifts. New-Age Marketing Close friends and family of the bride are invited to the store to handpick gifts for the bride. Refreshments and personal assistance are
  • 15. Designed for Middle Class Women (age 20-40) Designed for Teens (age 15-22) Designer sports bras Line of Fragrances and Personal Care Products
  • 16. Hater’s Gonna Hate No Product line for Over- Sized Women Market only in Western countries. Lack sponsorships to social causes Continuous Criticism for Sexualizing Female Image
  • 18. Future for Victoria’s Secret Increase community involvement by helping causes like Breast Cancer Awareness and Mother and child health Improve the product line, focus more on consistency and quality. Make the supply chain more efficient. Introduce scholarships under the PINK campaigns. Involve outreach programs for Teen Girls and Young Women “A Body for Everyone” philosophy should be adopted. For design.
  • 20. Strengths  Direct Marketing Strategy.  Brand Leader in women underwear  Splendid 24X7 shopping experience(Tele & Online) Weaknesses  Product line limited to “perfect body”.  Products are costly.  Criticism for Sexualising and Objectifying Woman Opportunities  New products in “Over Size” category.  Social Initiatives  Expansion into new market channels Threat  Competition from brands like Aerie, Negative, etc.  Eastern culture may be against the products. S W O T
  • 21. Disclaimer This Marketing Study is created by of SRM University, Chennai, during a marketing internship under IIM Lucknow. Ishan Chourey Ishan Chourey Prof. Sameer Mathur Prof. Sameer Mathur