This document summarizes John Egan's presentation on utility price increases. It discusses the large amount of planned capital projects and spending by electric utilities totaling $150 billion. It emphasizes the importance of operational improvements to lower costs before raising prices for customers. It also stresses the need for transparent and easy to understand communications when discussing price increases, focusing on the value provided to customers rather than just costs. The presentation provides tips for successful messaging including keeping it simple, unexpected, concrete, credible and telling stories.