A 10-Month-Long Deployment Study of On-Demand Recruiting for Low-Latency Crowdsourcing
Ting-Hao K. Huang, Jeffrey P. Bigham.
In Proceedings of The fifth AAAI Conference on Human Computation and Crowdsourcing (HCOMP 2017), 2017, Quebec City, Canada.
This document summarizes a project analyzing employee attrition at a microfinance organization. It finds that attrition rates were 22% in 2016-17 and 30% in 2017-18, significantly higher than the industry average of 17%. The project focuses on attrition of frontline employees (CSRs and OEXs) within 6 months. It is found that 60% of overall attrition is trainees, while 24% resign within 6 months. Recommendations include improving trainee sourcing by involving ADMs, changing the assessment process, reducing redundant documents, and implementing more cashless collection methods to optimize employees' work. Next steps proposed are pilot testing the recommendations in a new branch for 3 months.
This document discusses approaches for maximizing the benefits of timesheets. It provides an overview of timesheets and analyzes survey results on timesheet usage. A case study of the Sustainable Water Resources Research Center is presented which implemented detailed timesheet tracking. The document also discusses integrating timesheets into project management systems and important human factors to consider for timesheet adoption, such as different personality types and managing organizational change. A recommended daily/weekly timesheet template with approvals is presented.
eArcu in partnership with The FIRM presents: Uncovering and addressing the is...Emma Mirrington
In a recent membership survey by The FIRM, of the respondents who use an Applicant Tracking System only 36% have a good experience. In addition, legacy ATS solutions have not kept-a-pace with the changing mobile and socially connected recruiting landscape and are often no longer “fit for purpose”.
eArcu look at the benefits of adopting a contemporary end-to-end solution, looking in particular at:
• Best practice Case Study presentations from several industry sectors. • Key criteria to consider in selecting the solution that will best meet your company’s needs
• How to enhance your candidate experience with the mobile and social features your applicants want
• How to ensure effective Hiring Manager engagement
Victoria Golokoz from the NSPCC and Kiera Croll from British Engineering Services, two guest speakers from very different sectors, will share their invaluable insight into some of the challenges and questions they faced in renewing their resourcing technology platform.
Victoria and Kiera will share valuable insights into how they approached key questions such as:
• Is our recruitment management technology serving us well?
• Are we managing the complete end-to-end recruitment process in an integrated fashion?
• Are we providing an attractive, engaging and mobile-friendly candidate experience?
• Have we got access to real-time and accurate analytics and KPIs in a format that can be easily shared with the business?
• How can we achieve greater engagement from our internal Line-Managers?
• How best to integrate recent trends such as Video Interviewing?
• Can a single platform help us manage everything from careers-site design and build, candidate assessment, right through to “Offers & On-Boarding”?
Chaplin School of Hospitality and Tourism ManagementInternship Lea.docxcravennichole326
Chaplin School of Hospitality and Tourism ManagementInternship Lean 6σ Process Improvement Project
Improving the Speed, Accuracy, Reliability, Cost Effectiveness and Flow of the (Y) process.
A picture of you in front of your company here.
Executive Summary
Executive Summary
Please describe your project in this box. If it does not fit in the box, it is too long, and you must shorten it. Shoot for the 5W’s and the H, but be brief. (Who, what, when, where, why, how)
Please describe your project in this box. If it does not fit in the box, it is too long, and you must shorten it. Shoot for the 5W’s and the H, but be brief. (Who, what, when, where, why, how)
Table of Contents
i
Executive Summaryi
Message from the Professoriii
Why we are using this method in the advanced internship classiii
About Lean 6σiii
Criteria for the Projectiii
Define1
1.1Project Charter and Financial Estimate1
1.2 Current State Process Map2
Measure3
2.1 Data Collection Plan3
2.2 Collection Results4
Analyze5
3.1 Voice of the Customer5
3.2 Voice of the Business5
3.3 Voice of the Employee (WIFM)5
3.4 Waste Analysis – DOWNTIME6
4.1 Addressing gaps in VOC needs7
Improve
4.2Addressing gaps VOB needs7
4.3 Addressing VOE concerns/ Alternate WIFM7
4.4Reduction of Waste8
4.5 Summary of Recommended
Solution
s8
Control9
5.1 Modification to Procedures Manuals (Or Establishment of Internal Controls)9
Lessons Learned10
Supervisor’s Critique11
Message from the Professor
Why we are using this method in the advanced internship class
Our internship students are within a semester or two of entering the workforce as managers. FIU’s Hospitality and Tourism Management School has included a structured internship as part of the curriculum for over a decade to assist students with this transition into management. A substantial part of the course has always included a project where the students were to improve the host company’s operations in a meaningful and lasting way.About Lean 6σ
This project is a scaled down Lean 6σ ( six sigma) project designed to be completed within the term of the semester. Lean 6σ is a continuous process improvement method which has grown in use in U.S. and international corporations since the 1970’s. Employed to great success at companies like Motorola, this method aims to refine a company’s existing processes through data based analysis and evidence based decision making.
U.S.-based quality professionals who complete any Six Sigma training earn on average $12,642 more than those without it. 2011 QP Salary Survey*Criteria for the Project
· The project must be based on a real need in the company, and have the support of the student’s supervisor.
· Must be able to be completed to in 10 weeks or (40 hours)
This template is the intellectual property of Jason L. Stiles, Ph.D. All rights reserved.
2
Define
A description of the current process and proposed financial benefits
1.1 Project Charter and Financial Estimate
Project Charte ...
The document provides deliverables for the Define and Measure phases of a Six Sigma project. In the Define phase, it defines project scope and goals, including a project charter, SIPOC diagram, process map, and stakeholder communication plan. It also establishes milestones and a timeline. In the Measure phase, it outlines plans to collect data on the key process (Y) of average handling time, including operational definitions, measurement methods, and a measurement system analysis to ensure reliability. It will analyze the data to identify potential factors (X's) that influence the process and check for their impact on the key process.
This document provides an overview of how to create an effective pitch deck for a mobile app startup. It includes recommendations for the types of slides that should be included (cover, problem, solution, demo, traction, market, business model, team, expertise, vision, competition, ask), as well as examples and tips for each slide. Key recommendations include clearly explaining the problem being solved, demonstrating the solution and key features, providing metrics to show traction or potential market size, detailing the business model and revenue streams, highlighting the expertise and experience of the founding team, and establishing the vision and competitive advantages.
Anatomy of Three Incidents -- Commonalities and LessonsRandy Shoup
The best response to a system outage is not "What did you do?", but "What did we learn?" This session will walk through three system-wide outages at Google, at Stitch Fix, and at WeWork—their incidents, aftermaths, and recoveries. In all cases, many things went right and a few went wrong; also in all cases, because of blameless cultures, we buckled down, learned a lot, and made substantial improvements in the systems for the future. Looking back with the perspective of 20-20 hindsight, all of these incidents were seminal events that changed the focus and trajectory of engineering at each organization. You will leave with a set of actionable suggestions in dealing with customers, engineering teams, and upper management. You will also enjoy a few war stories from the trenches.
includes the followingBusiness Case InvestigationIdenti.docxannettsparrow
includes the following:
Business Case Investigation
Identify 4 employees to interview to support business analysis. For each employee, state the topic(s) used for questioning. The interview topics and responses will be used to influence future design.
A possible use case diagram for making an appointment and verifying parts availability
Identify the users of the system and requests into and out of the system.
Implementation resources needed for the project
Identify people and hardware. Human resources may include internal or external resources.
I am delighted to announce that Emily Johns will be starting at Appliance Warehouse today! Emily will be undertaking the role of Service Manager and will be the force behind creating our new service department.
Emily comes to us with 25 years of experience in the service repair industry. Emily began her career as a service technician and quickly moved through the ranks to the first female service manager in ABC Appliance Service Company's history. After 17 years, she went to work for Acme Appliance Repair. Over the last 8 years, the revenue for Acme increased by 200% after being stagnant for the preceding 5 years
Our new service manager starts work today! This is great news! As our business starts to expand, we must move our software project along.
need to talk to some of our employees to better understand the functionality and requirements for the proposed system. This is important because they are the key stakeholders of the system. list of employees who will want to interview. learn the process for scheduling an appliance repair appointment and how the parts are obtained for those repair visits. Also, it is important to understand what reports that managers are hoping to extract from the new system. I find it is helpful to write down questions prior to your meetings as to not forget the topics that you want to cover.
My suggestion is at least 10 questions per person prior to the meeting. Make sure to use open-ended questions (at least 7 questions) to get the employees talking. Also use closed response and range of response questions. I find that each type of question can provide valuable information and are quite useful in requirements gathering.
Please send the questions to me for at least two of the interviews.
We have previously used both the Joint Application Development technique and the Rapid Application Development technique. However, many colleagues of mine swear by the agile technique. Each of these methodologies offer up some great advantages. Since we need to get this project done as quickly as possible, which of these techniques should be used? I want to ensure that we've created software that will handle all of our users' requirements and that it is a robust system
I almost forgot to mention to also send a questionnaire out to the users of the proposed system.Should it be sent out to all employees or as a stratified or systematic sample?
18 hours ago
department in or.
This document summarizes a project analyzing employee attrition at a microfinance organization. It finds that attrition rates were 22% in 2016-17 and 30% in 2017-18, significantly higher than the industry average of 17%. The project focuses on attrition of frontline employees (CSRs and OEXs) within 6 months. It is found that 60% of overall attrition is trainees, while 24% resign within 6 months. Recommendations include improving trainee sourcing by involving ADMs, changing the assessment process, reducing redundant documents, and implementing more cashless collection methods to optimize employees' work. Next steps proposed are pilot testing the recommendations in a new branch for 3 months.
This document discusses approaches for maximizing the benefits of timesheets. It provides an overview of timesheets and analyzes survey results on timesheet usage. A case study of the Sustainable Water Resources Research Center is presented which implemented detailed timesheet tracking. The document also discusses integrating timesheets into project management systems and important human factors to consider for timesheet adoption, such as different personality types and managing organizational change. A recommended daily/weekly timesheet template with approvals is presented.
eArcu in partnership with The FIRM presents: Uncovering and addressing the is...Emma Mirrington
In a recent membership survey by The FIRM, of the respondents who use an Applicant Tracking System only 36% have a good experience. In addition, legacy ATS solutions have not kept-a-pace with the changing mobile and socially connected recruiting landscape and are often no longer “fit for purpose”.
eArcu look at the benefits of adopting a contemporary end-to-end solution, looking in particular at:
• Best practice Case Study presentations from several industry sectors. • Key criteria to consider in selecting the solution that will best meet your company’s needs
• How to enhance your candidate experience with the mobile and social features your applicants want
• How to ensure effective Hiring Manager engagement
Victoria Golokoz from the NSPCC and Kiera Croll from British Engineering Services, two guest speakers from very different sectors, will share their invaluable insight into some of the challenges and questions they faced in renewing their resourcing technology platform.
Victoria and Kiera will share valuable insights into how they approached key questions such as:
• Is our recruitment management technology serving us well?
• Are we managing the complete end-to-end recruitment process in an integrated fashion?
• Are we providing an attractive, engaging and mobile-friendly candidate experience?
• Have we got access to real-time and accurate analytics and KPIs in a format that can be easily shared with the business?
• How can we achieve greater engagement from our internal Line-Managers?
• How best to integrate recent trends such as Video Interviewing?
• Can a single platform help us manage everything from careers-site design and build, candidate assessment, right through to “Offers & On-Boarding”?
Chaplin School of Hospitality and Tourism ManagementInternship Lea.docxcravennichole326
Chaplin School of Hospitality and Tourism ManagementInternship Lean 6σ Process Improvement Project
Improving the Speed, Accuracy, Reliability, Cost Effectiveness and Flow of the (Y) process.
A picture of you in front of your company here.
Executive Summary
Executive Summary
Please describe your project in this box. If it does not fit in the box, it is too long, and you must shorten it. Shoot for the 5W’s and the H, but be brief. (Who, what, when, where, why, how)
Please describe your project in this box. If it does not fit in the box, it is too long, and you must shorten it. Shoot for the 5W’s and the H, but be brief. (Who, what, when, where, why, how)
Table of Contents
i
Executive Summaryi
Message from the Professoriii
Why we are using this method in the advanced internship classiii
About Lean 6σiii
Criteria for the Projectiii
Define1
1.1Project Charter and Financial Estimate1
1.2 Current State Process Map2
Measure3
2.1 Data Collection Plan3
2.2 Collection Results4
Analyze5
3.1 Voice of the Customer5
3.2 Voice of the Business5
3.3 Voice of the Employee (WIFM)5
3.4 Waste Analysis – DOWNTIME6
4.1 Addressing gaps in VOC needs7
Improve
4.2Addressing gaps VOB needs7
4.3 Addressing VOE concerns/ Alternate WIFM7
4.4Reduction of Waste8
4.5 Summary of Recommended
Solution
s8
Control9
5.1 Modification to Procedures Manuals (Or Establishment of Internal Controls)9
Lessons Learned10
Supervisor’s Critique11
Message from the Professor
Why we are using this method in the advanced internship class
Our internship students are within a semester or two of entering the workforce as managers. FIU’s Hospitality and Tourism Management School has included a structured internship as part of the curriculum for over a decade to assist students with this transition into management. A substantial part of the course has always included a project where the students were to improve the host company’s operations in a meaningful and lasting way.About Lean 6σ
This project is a scaled down Lean 6σ ( six sigma) project designed to be completed within the term of the semester. Lean 6σ is a continuous process improvement method which has grown in use in U.S. and international corporations since the 1970’s. Employed to great success at companies like Motorola, this method aims to refine a company’s existing processes through data based analysis and evidence based decision making.
U.S.-based quality professionals who complete any Six Sigma training earn on average $12,642 more than those without it. 2011 QP Salary Survey*Criteria for the Project
· The project must be based on a real need in the company, and have the support of the student’s supervisor.
· Must be able to be completed to in 10 weeks or (40 hours)
This template is the intellectual property of Jason L. Stiles, Ph.D. All rights reserved.
2
Define
A description of the current process and proposed financial benefits
1.1 Project Charter and Financial Estimate
Project Charte ...
The document provides deliverables for the Define and Measure phases of a Six Sigma project. In the Define phase, it defines project scope and goals, including a project charter, SIPOC diagram, process map, and stakeholder communication plan. It also establishes milestones and a timeline. In the Measure phase, it outlines plans to collect data on the key process (Y) of average handling time, including operational definitions, measurement methods, and a measurement system analysis to ensure reliability. It will analyze the data to identify potential factors (X's) that influence the process and check for their impact on the key process.
This document provides an overview of how to create an effective pitch deck for a mobile app startup. It includes recommendations for the types of slides that should be included (cover, problem, solution, demo, traction, market, business model, team, expertise, vision, competition, ask), as well as examples and tips for each slide. Key recommendations include clearly explaining the problem being solved, demonstrating the solution and key features, providing metrics to show traction or potential market size, detailing the business model and revenue streams, highlighting the expertise and experience of the founding team, and establishing the vision and competitive advantages.
Anatomy of Three Incidents -- Commonalities and LessonsRandy Shoup
The best response to a system outage is not "What did you do?", but "What did we learn?" This session will walk through three system-wide outages at Google, at Stitch Fix, and at WeWork—their incidents, aftermaths, and recoveries. In all cases, many things went right and a few went wrong; also in all cases, because of blameless cultures, we buckled down, learned a lot, and made substantial improvements in the systems for the future. Looking back with the perspective of 20-20 hindsight, all of these incidents were seminal events that changed the focus and trajectory of engineering at each organization. You will leave with a set of actionable suggestions in dealing with customers, engineering teams, and upper management. You will also enjoy a few war stories from the trenches.
includes the followingBusiness Case InvestigationIdenti.docxannettsparrow
includes the following:
Business Case Investigation
Identify 4 employees to interview to support business analysis. For each employee, state the topic(s) used for questioning. The interview topics and responses will be used to influence future design.
A possible use case diagram for making an appointment and verifying parts availability
Identify the users of the system and requests into and out of the system.
Implementation resources needed for the project
Identify people and hardware. Human resources may include internal or external resources.
I am delighted to announce that Emily Johns will be starting at Appliance Warehouse today! Emily will be undertaking the role of Service Manager and will be the force behind creating our new service department.
Emily comes to us with 25 years of experience in the service repair industry. Emily began her career as a service technician and quickly moved through the ranks to the first female service manager in ABC Appliance Service Company's history. After 17 years, she went to work for Acme Appliance Repair. Over the last 8 years, the revenue for Acme increased by 200% after being stagnant for the preceding 5 years
Our new service manager starts work today! This is great news! As our business starts to expand, we must move our software project along.
need to talk to some of our employees to better understand the functionality and requirements for the proposed system. This is important because they are the key stakeholders of the system. list of employees who will want to interview. learn the process for scheduling an appliance repair appointment and how the parts are obtained for those repair visits. Also, it is important to understand what reports that managers are hoping to extract from the new system. I find it is helpful to write down questions prior to your meetings as to not forget the topics that you want to cover.
My suggestion is at least 10 questions per person prior to the meeting. Make sure to use open-ended questions (at least 7 questions) to get the employees talking. Also use closed response and range of response questions. I find that each type of question can provide valuable information and are quite useful in requirements gathering.
Please send the questions to me for at least two of the interviews.
We have previously used both the Joint Application Development technique and the Rapid Application Development technique. However, many colleagues of mine swear by the agile technique. Each of these methodologies offer up some great advantages. Since we need to get this project done as quickly as possible, which of these techniques should be used? I want to ensure that we've created software that will handle all of our users' requirements and that it is a robust system
I almost forgot to mention to also send a questionnaire out to the users of the proposed system.Should it be sent out to all employees or as a stratified or systematic sample?
18 hours ago
department in or.
Making your analytics talk business | Big Data DemystifiedOmid Vahdaty
MAKING YOUR ANALYTICS TALK BUSINESS
Aligning your analysis to the business is fundamental for all types of analytics (digital or product analytics, business intelligence, etc) and is vertical- and tool agnostic. In this talk we will build on the discussion that was started in the previous meetup, and will discuss how analysts can learn to derive their stakeholders' expectations, how to shift from metrics to "real" KPIs, and how to approach an analysis in order to create real impact.
This session is primarily geared towards those starting out into analytics, practitioners who feel that they are still struggling to prove their value in the organization or simply folks who want to power up their reporting and recommendation skills. If you are already a master at aligning your analysis to the business, you're most welcome as well: join us to share your experiences so that we can all learn from each other and improve!
Bios:
Eliza Savov - Eliza is the team lead of the Customer Experience and Analytics team at Clicktale, the worldwide leader in behavioral analytics. She has extensive experience working with data analytics, having previously worked at Clicktale as a senior customer experience analyst, and as a product analyst at Seeking Alpha.
The document outlines a project to improve production per hour (PPH) by 5% from 2.4 to 2.52 by May 31st 2014. It defines the scope, stakeholders, process, metrics, data collection plan, and analysis identifying agents' typing speed, accuracy, attendance, and process knowledge as significant drivers. Improvement recommendations include incentives for performance, hiring requirements, training, and monitoring to increase PPH.
The document discusses process analysis and capacity planning. It begins by defining a process as any part of an organization that takes inputs and transforms them into outputs. Key decisions around capacity and resource utilization can impact productivity and profits. Process flow charting is introduced as a way to visually represent process activities, timings, and flows. Examples of process strategies for different planning premises are provided. Performance metrics for analyzing processes like throughput time and bottlenecks are also outlined. The document concludes with an example of analyzing a toy manufacturing process.
EtaMax Services provides business process outsourcing, efficiency analysis, and process reengineering services to help organizations improve productivity and efficiency. Their mission is to provide efficient business models and processes. They offer feedback outsourcing, outsourcing, efficiency analysis, process re-engineering, and environment re-engineering. Their goal is to help companies determine where they want to improve, analyze how far they are currently from their goals, and redesign processes and workflows to redirect the company towards maximum efficiency.
Top Mobile Apps for Construction Job-Sites_AGC Fall Conference 2013Kevin Halter
Kevin Halter discusses top mobile apps for construction jobsites. He notes that construction firms have razor thin profit margins of 1-3% and decreasing productivity over 50 years. Recruiting skilled labor is also a challenge. Mobile apps can increase productivity by reducing time spent procuring tools and equipment. Smart device use in construction has grown significantly from 2012 to 2015. Key considerations for selecting mobile apps include ease of use, cloud-based systems, and measuring ROI through hours and costs saved. PlanGrid is highlighted as providing a 7753.41% ROI on a hospital project. Early adoption of mobile apps can help firms make more money, win bids, attract talent, and improve productivity.
Six Sigma Green Belt Project_GautamSinghGautam Singh
• Applied DMAIC technique to support staffing team of Tesla motors, by reducing time to hire contingent workers
• Root cause analysis was done to identify the worker shortage in production team and later improvements methods were applied, which led to efficiency in hiring from 44.85-71.77%
• Tools used: Design: Charter, Pareto, CTQ; Measure: SIPOC, Fish bone/Ishikawa, Statistics, XY-diagram; Analyse: Root cause analysis, FEMA, Hypothesis; Improve: 5 Why’s, VSM; Control: SPC or control chart
Have you tried to lean your IT Service Management? by Daniel BrestonInstitut Lean France
Workshop: IT going slow, reputation poor, service partners not delivering? Your budget is 30% Development and the rest keeping things running with a mix of internal and external IT teams. Your Service Desk does not add value as no one is paid to call them but you do get a lot of calls for help to fix or make a request. You are struggling to maintain compliance or introduce robust disaster continuity. Your PMO and Dev teams struggle to work with the Operations teams. Your SLAs are worthless.
Any of this sound familiar?
ITIL® or COBIT ® are the standard frameworks IT introduces but these seem to add burden and waste. What I did was lean my ITSM processes but first I leaned my IT people (within IT, partners and business stakeholders). A presentation by Daniel Breston at the Lean IT Summit 2015.
More Lean and IT on www.lean-it-summit.com
Talent Acquisition and Recruiting Metrics and Analytics. Past, Present and the Future. A detailed look at Quality of Hire as a metric. Plus a new Benchmaking Solution
Cost refers to the monetary amount that must be paid to produce a good or service and includes expenses like materials, labor, utilities, and risks. Wastage means lost time from issues like machine breakages or double handling. To improve efficiency, the document recommends creating a happy workplace, implementing discipline, optimizing layouts, utilizing existing equipment, fostering teamwork, and making technical developments. Specific changes described for cutting and finishing sections included new formats, tools, and processes that consolidated steps, reduced headcounts, cut costs, and increased production and compliance.
This document summarizes a project to automate financial reports for a bank using Kanban principles. It describes how the team applied Kanban and encountered initial challenges integrating with other teams. Over time, the team established feedback loops, removed blockers, and stabilized delivery. This revealed new types of work and expanded scope. The team scaled Kanban by involving business stakeholders more closely through an Ideation Group. They established processes for triaging and prioritizing new work based on lead time, expectations, and cost of delay. Applying these techniques helped manage scope and risks. Other business teams then also adopted Kanban in their processes, demonstrating how Kanban can scale across an organization by starting small and expanding naturally.
AWS re:Invent 2016: Leverage the Power of the Crowd To Work with Amazon Mecha...Amazon Web Services
With Amazon Mechanical Turk (MTurk), you can leverage the power of the crowd for a host of tasks ranging from image moderation and video transcription to data collection and user testing. You simply build a process that submit tasks to the Mechanical Turk marketplace and get results quickly, accurately, and at scale. In this session, Russ, from Rainforest QA, shares best practices and lessons learned from his experience using MTurk. The session covers the key concepts of MTurk, getting started as a Requester, and using MTurk via the API. You learn how to set and manage Worker incentives, achieve great Worker quality, and how to integrate and scale your crowdsourced application. By the end of this session, you will have a comprehensive understanding of MTurk and know how to get started harnessing the power of the crowd.
SAP TechEd EXP17583 expert session SAP Screen PersonasPeter Spielvogel
Expert session from SAP TechEd Las Vegas with Ira Feinberg of Return on Intelligence. Original abstract: Rapidly Optimizing the Business Value of SAP Screen Personas Deployment
The upfront work of working with business users on how to streamline business processes will often determine the success of the project. In this session, a partner will discuss several case studies on identifying value at the front end and how SAP Screen Personas can help you Run Simple with SAP.
Enhancement Training Course Program CurriculumJason Tenebro
This document provides an overview of an enhancement training course for personnel to improve performance metrics. The mission is to advance skills and increase relationship and customer satisfaction metrics. The timeline is 4 hours of training per shift for the first 2 weeks, then 3 hours for weeks 3-4. Participants must meet targets or may face consequences. The facilitator will monitor progress and deliver weekly reports. Training topics include active listening, call handling, networking, troubleshooting, and developing positive behaviors to improve customer satisfaction. Daily activities are planned to build rapport, knowledge, retention, and confidence.
Recorded webinar: http://bit.ly/1uVqMJC
Subscribe: http://www.ksmartin.com/subscribe
Purchase the book: http://www.bit.ly/VSM
These are slides from a webinar done with APICS Heartland on the topic of Value Stream Mapping.
This webinar covers:
• How to use value stream mapping as an organizational transformation & leadership alignment tool
• How to plan for a value stream mapping activity
• The mechanics of mapping, including key metrics
for office/service/knowledge work
• How to create an actionable Value Stream Transformation Plan
The document summarizes International Justice Mission's redesign of their contact report process. Some key points:
- The original contact reports varied greatly between fundraisers and did not provide useful data.
- IJM redesigned the process starting with stakeholders to identify desired outcomes. They mapped the process backwards to design a user interface to gather needed information.
- The new process was beta tested, implemented with training and reference materials, and feedback was solicited.
- The redesign saved over 680 work hours over two years, led to improved performance reviews, and new applications in other departments. It was considered a success.
1. A call center aimed to reduce its average call handling time of 150 seconds without hurting service quality.
2. Using lean tools, it identified five main causes of long calls like slow typing and unnecessary call steps.
3. After implementing solutions like streamlining processes and improving training, the call center reduced average call time to 120 seconds within three months, allowing it to handle 20% more calls with the same resources and saving an estimated $2.5 million annually.
OnRecruit is a recruitment process outsourcing (RPO) service that manages all or part of a client's recruitment functions. It offers flat hourly or monthly pricing with no additional fees. OnRecruit's dedicated recruiters utilize technology and data tools to provide qualified candidates. Weekly reporting and metrics allow clients to track progress. Case studies show OnRecruit filling positions with ideal candidates at lower costs than traditional methods.
Pulling the flow in IT, what to expect? by Emmanuel Richard, BNP Paribas at t...Institut Lean France
Discover the amazing operational improvements an IT team obtained when it started pulling the flow in this presentation by Emmanuel Richard from BNP Paribas.
More Lean IT stories on www.lean-it-summit.com
1. Allstate conducted a time and motion study to measure the efficiency of its processes before and after migrating to a new IT service management tool.
2. The time and motion study involved recording the time taken to complete tasks in both the old and new tools, and identifying changes in the number of clicks, data collected, and new capabilities enabled by the new tool.
3. Analyzing the results of the time and motion study allowed Allstate to identify processes that improved in efficiency as well as areas needing further optimization after the tool migration.
A Crowd-Powered Conversational Assistant That Automates Itself Over TimeTing-Hao Huang
The LTI is proud to announce the following PhD Thesis Defense:
A Crowd-Powered Conversational Assistant That Automates Itself Over Time
Ting-Hao Kenneth Huang
11:00am - Tuesday June 12, 2018
GHC 4405
Committee:
Jeffrey P. Bigham, (Chair)
Alexander I. Rudnicky
Niki Kittur
Walter S. Lasecki, (University of Michigan)
Chris Callison-Burch, (University of Pennsylvania)
Evorus: A Crowd-Powered Conversational Assistant Built to Automate Itself Ove...Ting-Hao Huang
Evorus: A Crowd-Powered Conversational Assistant Built to Automate Itself Over Time.
Ting-Hao K. Huang, Joseph Chee Chang, Jeffrey P. Bigham.
In Proceedings of Conference on Human Factors in Computing Systems 2018 (CHI 2018), 2018, Montréal, Canada.
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Making your analytics talk business | Big Data DemystifiedOmid Vahdaty
MAKING YOUR ANALYTICS TALK BUSINESS
Aligning your analysis to the business is fundamental for all types of analytics (digital or product analytics, business intelligence, etc) and is vertical- and tool agnostic. In this talk we will build on the discussion that was started in the previous meetup, and will discuss how analysts can learn to derive their stakeholders' expectations, how to shift from metrics to "real" KPIs, and how to approach an analysis in order to create real impact.
This session is primarily geared towards those starting out into analytics, practitioners who feel that they are still struggling to prove their value in the organization or simply folks who want to power up their reporting and recommendation skills. If you are already a master at aligning your analysis to the business, you're most welcome as well: join us to share your experiences so that we can all learn from each other and improve!
Bios:
Eliza Savov - Eliza is the team lead of the Customer Experience and Analytics team at Clicktale, the worldwide leader in behavioral analytics. She has extensive experience working with data analytics, having previously worked at Clicktale as a senior customer experience analyst, and as a product analyst at Seeking Alpha.
The document outlines a project to improve production per hour (PPH) by 5% from 2.4 to 2.52 by May 31st 2014. It defines the scope, stakeholders, process, metrics, data collection plan, and analysis identifying agents' typing speed, accuracy, attendance, and process knowledge as significant drivers. Improvement recommendations include incentives for performance, hiring requirements, training, and monitoring to increase PPH.
The document discusses process analysis and capacity planning. It begins by defining a process as any part of an organization that takes inputs and transforms them into outputs. Key decisions around capacity and resource utilization can impact productivity and profits. Process flow charting is introduced as a way to visually represent process activities, timings, and flows. Examples of process strategies for different planning premises are provided. Performance metrics for analyzing processes like throughput time and bottlenecks are also outlined. The document concludes with an example of analyzing a toy manufacturing process.
EtaMax Services provides business process outsourcing, efficiency analysis, and process reengineering services to help organizations improve productivity and efficiency. Their mission is to provide efficient business models and processes. They offer feedback outsourcing, outsourcing, efficiency analysis, process re-engineering, and environment re-engineering. Their goal is to help companies determine where they want to improve, analyze how far they are currently from their goals, and redesign processes and workflows to redirect the company towards maximum efficiency.
Top Mobile Apps for Construction Job-Sites_AGC Fall Conference 2013Kevin Halter
Kevin Halter discusses top mobile apps for construction jobsites. He notes that construction firms have razor thin profit margins of 1-3% and decreasing productivity over 50 years. Recruiting skilled labor is also a challenge. Mobile apps can increase productivity by reducing time spent procuring tools and equipment. Smart device use in construction has grown significantly from 2012 to 2015. Key considerations for selecting mobile apps include ease of use, cloud-based systems, and measuring ROI through hours and costs saved. PlanGrid is highlighted as providing a 7753.41% ROI on a hospital project. Early adoption of mobile apps can help firms make more money, win bids, attract talent, and improve productivity.
Six Sigma Green Belt Project_GautamSinghGautam Singh
• Applied DMAIC technique to support staffing team of Tesla motors, by reducing time to hire contingent workers
• Root cause analysis was done to identify the worker shortage in production team and later improvements methods were applied, which led to efficiency in hiring from 44.85-71.77%
• Tools used: Design: Charter, Pareto, CTQ; Measure: SIPOC, Fish bone/Ishikawa, Statistics, XY-diagram; Analyse: Root cause analysis, FEMA, Hypothesis; Improve: 5 Why’s, VSM; Control: SPC or control chart
Have you tried to lean your IT Service Management? by Daniel BrestonInstitut Lean France
Workshop: IT going slow, reputation poor, service partners not delivering? Your budget is 30% Development and the rest keeping things running with a mix of internal and external IT teams. Your Service Desk does not add value as no one is paid to call them but you do get a lot of calls for help to fix or make a request. You are struggling to maintain compliance or introduce robust disaster continuity. Your PMO and Dev teams struggle to work with the Operations teams. Your SLAs are worthless.
Any of this sound familiar?
ITIL® or COBIT ® are the standard frameworks IT introduces but these seem to add burden and waste. What I did was lean my ITSM processes but first I leaned my IT people (within IT, partners and business stakeholders). A presentation by Daniel Breston at the Lean IT Summit 2015.
More Lean and IT on www.lean-it-summit.com
Talent Acquisition and Recruiting Metrics and Analytics. Past, Present and the Future. A detailed look at Quality of Hire as a metric. Plus a new Benchmaking Solution
Cost refers to the monetary amount that must be paid to produce a good or service and includes expenses like materials, labor, utilities, and risks. Wastage means lost time from issues like machine breakages or double handling. To improve efficiency, the document recommends creating a happy workplace, implementing discipline, optimizing layouts, utilizing existing equipment, fostering teamwork, and making technical developments. Specific changes described for cutting and finishing sections included new formats, tools, and processes that consolidated steps, reduced headcounts, cut costs, and increased production and compliance.
This document summarizes a project to automate financial reports for a bank using Kanban principles. It describes how the team applied Kanban and encountered initial challenges integrating with other teams. Over time, the team established feedback loops, removed blockers, and stabilized delivery. This revealed new types of work and expanded scope. The team scaled Kanban by involving business stakeholders more closely through an Ideation Group. They established processes for triaging and prioritizing new work based on lead time, expectations, and cost of delay. Applying these techniques helped manage scope and risks. Other business teams then also adopted Kanban in their processes, demonstrating how Kanban can scale across an organization by starting small and expanding naturally.
AWS re:Invent 2016: Leverage the Power of the Crowd To Work with Amazon Mecha...Amazon Web Services
With Amazon Mechanical Turk (MTurk), you can leverage the power of the crowd for a host of tasks ranging from image moderation and video transcription to data collection and user testing. You simply build a process that submit tasks to the Mechanical Turk marketplace and get results quickly, accurately, and at scale. In this session, Russ, from Rainforest QA, shares best practices and lessons learned from his experience using MTurk. The session covers the key concepts of MTurk, getting started as a Requester, and using MTurk via the API. You learn how to set and manage Worker incentives, achieve great Worker quality, and how to integrate and scale your crowdsourced application. By the end of this session, you will have a comprehensive understanding of MTurk and know how to get started harnessing the power of the crowd.
SAP TechEd EXP17583 expert session SAP Screen PersonasPeter Spielvogel
Expert session from SAP TechEd Las Vegas with Ira Feinberg of Return on Intelligence. Original abstract: Rapidly Optimizing the Business Value of SAP Screen Personas Deployment
The upfront work of working with business users on how to streamline business processes will often determine the success of the project. In this session, a partner will discuss several case studies on identifying value at the front end and how SAP Screen Personas can help you Run Simple with SAP.
Enhancement Training Course Program CurriculumJason Tenebro
This document provides an overview of an enhancement training course for personnel to improve performance metrics. The mission is to advance skills and increase relationship and customer satisfaction metrics. The timeline is 4 hours of training per shift for the first 2 weeks, then 3 hours for weeks 3-4. Participants must meet targets or may face consequences. The facilitator will monitor progress and deliver weekly reports. Training topics include active listening, call handling, networking, troubleshooting, and developing positive behaviors to improve customer satisfaction. Daily activities are planned to build rapport, knowledge, retention, and confidence.
Recorded webinar: http://bit.ly/1uVqMJC
Subscribe: http://www.ksmartin.com/subscribe
Purchase the book: http://www.bit.ly/VSM
These are slides from a webinar done with APICS Heartland on the topic of Value Stream Mapping.
This webinar covers:
• How to use value stream mapping as an organizational transformation & leadership alignment tool
• How to plan for a value stream mapping activity
• The mechanics of mapping, including key metrics
for office/service/knowledge work
• How to create an actionable Value Stream Transformation Plan
The document summarizes International Justice Mission's redesign of their contact report process. Some key points:
- The original contact reports varied greatly between fundraisers and did not provide useful data.
- IJM redesigned the process starting with stakeholders to identify desired outcomes. They mapped the process backwards to design a user interface to gather needed information.
- The new process was beta tested, implemented with training and reference materials, and feedback was solicited.
- The redesign saved over 680 work hours over two years, led to improved performance reviews, and new applications in other departments. It was considered a success.
1. A call center aimed to reduce its average call handling time of 150 seconds without hurting service quality.
2. Using lean tools, it identified five main causes of long calls like slow typing and unnecessary call steps.
3. After implementing solutions like streamlining processes and improving training, the call center reduced average call time to 120 seconds within three months, allowing it to handle 20% more calls with the same resources and saving an estimated $2.5 million annually.
OnRecruit is a recruitment process outsourcing (RPO) service that manages all or part of a client's recruitment functions. It offers flat hourly or monthly pricing with no additional fees. OnRecruit's dedicated recruiters utilize technology and data tools to provide qualified candidates. Weekly reporting and metrics allow clients to track progress. Case studies show OnRecruit filling positions with ideal candidates at lower costs than traditional methods.
Pulling the flow in IT, what to expect? by Emmanuel Richard, BNP Paribas at t...Institut Lean France
Discover the amazing operational improvements an IT team obtained when it started pulling the flow in this presentation by Emmanuel Richard from BNP Paribas.
More Lean IT stories on www.lean-it-summit.com
1. Allstate conducted a time and motion study to measure the efficiency of its processes before and after migrating to a new IT service management tool.
2. The time and motion study involved recording the time taken to complete tasks in both the old and new tools, and identifying changes in the number of clicks, data collected, and new capabilities enabled by the new tool.
3. Analyzing the results of the time and motion study allowed Allstate to identify processes that improved in efficiency as well as areas needing further optimization after the tool migration.
Similar to A 10-Month-Long Deployment Study of On-Demand Recruiting for Low-Latency Crowdsourcing (20)
A Crowd-Powered Conversational Assistant That Automates Itself Over TimeTing-Hao Huang
The LTI is proud to announce the following PhD Thesis Defense:
A Crowd-Powered Conversational Assistant That Automates Itself Over Time
Ting-Hao Kenneth Huang
11:00am - Tuesday June 12, 2018
GHC 4405
Committee:
Jeffrey P. Bigham, (Chair)
Alexander I. Rudnicky
Niki Kittur
Walter S. Lasecki, (University of Michigan)
Chris Callison-Burch, (University of Pennsylvania)
Evorus: A Crowd-Powered Conversational Assistant Built to Automate Itself Ove...Ting-Hao Huang
Evorus: A Crowd-Powered Conversational Assistant Built to Automate Itself Over Time.
Ting-Hao K. Huang, Joseph Chee Chang, Jeffrey P. Bigham.
In Proceedings of Conference on Human Factors in Computing Systems 2018 (CHI 2018), 2018, Montréal, Canada.
The document discusses crowd-powered conversational agents and experiments comparing different methods for aggregating responses from multiple workers. It finds that for simple queries, taking the first response provides the best speed while taking the first matching response and ESP provides the best quality. For more complex queries, ESP + first matching response with 5-8 workers and 15-20 seconds performs best, achieving around 80% F1 score. More workers generally provides better results but slower response times.
A Crowd-Powered Conversational Assistant That Automates Itself Over TimeTing-Hao Huang
A Crowd-Powered Conversational Assistant That Automates Itself Over Time
Ting-Hao (Kenneth) Huang
11:30am – Wednesday, January 11th
GHC 6501
Committee:
Jeffrey P. Bigham, CMU (Chair)
Alexander I. Rudnicky, CMU
Niki Kittur, CMU
Walter S. Lasecki, University of Michigan
Chris Callison-Burch, University of Pennsylvania
Abstract:
Interaction in rich natural language enables people to exchange thoughts efficiently and come to a shared understanding quickly. Modern personal intelligent assistants such as Apple's Siri and Amazon's Echo all utilize conversational interfaces as their primary communication channels, and illustrate a future that in which getting help from a computer is as easy as asking a friend. However, despite decades of research, modern conversational assistants are still limited in domain, expressiveness, and robustness. In this thesis, we take an alternative approach that blends real-time human computation with artificial intelligence to reliably engage in conversations. Instead of bootstrapping automation from the bottom up with only automatic components, we start with our crowd-powered conversational assistant, Chorus, and create a framework that enables Chorus to automate itself over time. Each of Chorus' response is proposed and voted on by a group of crowd workers in real-time. Toward realizing the goal of full automation, we (i) augmented Chorus' capability by connecting it with sensors and effectors on smartphones so that users can safely control them via conversation, and (ii) deployed Chorus to the public as a Google Hangouts chatbot to collect a large corpus of conversations to help speed automation. The deployed Chorus also provides a working system to experiment automated approaches. In the future, we will (iii) create a framework that enables Chorus to automate itself over time by automatically obtaining response candidates from multiple dialog systems and selecting appropriate responses based on the current conversation. Over time, the automated systems will take over more responsibility in Chorus, not only helping us to deploy robust conversational assistants before we know how to automate everything, but also allowing us to drive down costs and gradually reduce reliance on the crowd.
For a copy of the thesis proposal, please go to:
https://www.cs.cmu.edu/~tinghaoh/pdf/2017_thesis_proposal.pdf
"Is there anything else I can help you with?": Challenges in Deploying an On-...Ting-Hao Huang
"Is there anything else I can help you with?": Challenges in Deploying an On-Demand Crowd-Powered Conversational Agent
Ting-Hao K. Huang, Walter S. Lasecki, Amos Azaria, Jeffrey P. Bigham.
In Proceedings of Conference on Human Computation & Crowdsourcing (HCOMP 2016), 2016, Austin, TX, USA.
We introduce the first dataset for sequential vision-to-language, and explore how this data may be used for the task of visual storytelling. The first release of this dataset, SIND1 v.1, includes 81,743 unique photos in 20,211 sequences, aligned to both descriptive (caption) and story language. We establish several strong baselines for the storytelling task, and motivate an automatic metric to benchmark progress. Modelling concrete description as well as figurative and social language, as provided in this dataset and the storytelling task, has the potential to move artificial intelligence from basic understandings of typical visual scenes towards more and more human-like understanding of grounded event structure and subjective expression.
Social Metaphor Detection via Topical AnalysisTing-Hao Huang
Ting-Hao (Kenneth) Huang. (2013). Social Metaphor Detection via Topical Analysis. IJCNLP 2013 Workshop on Natural Language Processing for Social Media (SocialNLP), pages 14–22, Nagoya, Japan, 14 October 2013.
Guardian: A Crowd-Powered Spoken Dialog System for Web APIsTing-Hao Huang
Ting-Hao K. Huang, Walter S Lasecki, Jeffrey P Bigham. (2015). Guardian: A Crowd-Powered Spoken Dialog System for Web APIs. Conference on Human Computation & Crowdsourcing (HCOMP 2015), November, 2015, San Diego, USA.
This presentation provides valuable insights into effective cost-saving techniques on AWS. Learn how to optimize your AWS resources by rightsizing, increasing elasticity, picking the right storage class, and choosing the best pricing model. Additionally, discover essential governance mechanisms to ensure continuous cost efficiency. Whether you are new to AWS or an experienced user, this presentation provides clear and practical tips to help you reduce your cloud costs and get the most out of your budget.
Programming Foundation Models with DSPy - Meetup SlidesZilliz
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
Main news related to the CCS TSI 2023 (2023/1695)Jakub Marek
An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on integration of Salesforce with Bonterra Impact Management.
Interested in deploying an integration with Salesforce for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...Alex Pruden
Folding is a recent technique for building efficient recursive SNARKs. Several elegant folding protocols have been proposed, such as Nova, Supernova, Hypernova, Protostar, and others. However, all of them rely on an additively homomorphic commitment scheme based on discrete log, and are therefore not post-quantum secure. In this work we present LatticeFold, the first lattice-based folding protocol based on the Module SIS problem. This folding protocol naturally leads to an efficient recursive lattice-based SNARK and an efficient PCD scheme. LatticeFold supports folding low-degree relations, such as R1CS, as well as high-degree relations, such as CCS. The key challenge is to construct a secure folding protocol that works with the Ajtai commitment scheme. The difficulty, is ensuring that extracted witnesses are low norm through many rounds of folding. We present a novel technique using the sumcheck protocol to ensure that extracted witnesses are always low norm no matter how many rounds of folding are used. Our evaluation of the final proof system suggests that it is as performant as Hypernova, while providing post-quantum security.
Paper Link: https://eprint.iacr.org/2024/257
HCL Notes and Domino License Cost Reduction in the World of DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
Dandelion Hashtable: beyond billion requests per second on a commodity serverAntonios Katsarakis
This slide deck presents DLHT, a concurrent in-memory hashtable. Despite efforts to optimize hashtables, that go as far as sacrificing core functionality, state-of-the-art designs still incur multiple memory accesses per request and block request processing in three cases. First, most hashtables block while waiting for data to be retrieved from memory. Second, open-addressing designs, which represent the current state-of-the-art, either cannot free index slots on deletes or must block all requests to do so. Third, index resizes block every request until all objects are copied to the new index. Defying folklore wisdom, DLHT forgoes open-addressing and adopts a fully-featured and memory-aware closed-addressing design based on bounded cache-line-chaining. This design offers lock-free index operations and deletes that free slots instantly, (2) completes most requests with a single memory access, (3) utilizes software prefetching to hide memory latencies, and (4) employs a novel non-blocking and parallel resizing. In a commodity server and a memory-resident workload, DLHT surpasses 1.6B requests per second and provides 3.5x (12x) the throughput of the state-of-the-art closed-addressing (open-addressing) resizable hashtable on Gets (Deletes).
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfChart Kalyan
A Mix Chart displays historical data of numbers in a graphical or tabular form. The Kalyan Rajdhani Mix Chart specifically shows the results of a sequence of numbers over different periods.
Best 20 SEO Techniques To Improve Website Visibility In SERPPixlogix Infotech
Boost your website's visibility with proven SEO techniques! Our latest blog dives into essential strategies to enhance your online presence, increase traffic, and rank higher on search engines. From keyword optimization to quality content creation, learn how to make your site stand out in the crowded digital landscape. Discover actionable tips and expert insights to elevate your SEO game.
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
Generating privacy-protected synthetic data using Secludy and MilvusZilliz
During this demo, the founders of Secludy will demonstrate how their system utilizes Milvus to store and manipulate embeddings for generating privacy-protected synthetic data. Their approach not only maintains the confidentiality of the original data but also enhances the utility and scalability of LLMs under privacy constraints. Attendees, including machine learning engineers, data scientists, and data managers, will witness first-hand how Secludy's integration with Milvus empowers organizations to harness the power of LLMs securely and efficiently.
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slackshyamraj55
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
Monitoring and Managing Anomaly Detection on OpenShift.pdfTosin Akinosho
Monitoring and Managing Anomaly Detection on OpenShift
Overview
Dive into the world of anomaly detection on edge devices with our comprehensive hands-on tutorial. This SlideShare presentation will guide you through the entire process, from data collection and model training to edge deployment and real-time monitoring. Perfect for those looking to implement robust anomaly detection systems on resource-constrained IoT/edge devices.
Key Topics Covered
1. Introduction to Anomaly Detection
- Understand the fundamentals of anomaly detection and its importance in identifying unusual behavior or failures in systems.
2. Understanding Edge (IoT)
- Learn about edge computing and IoT, and how they enable real-time data processing and decision-making at the source.
3. What is ArgoCD?
- Discover ArgoCD, a declarative, GitOps continuous delivery tool for Kubernetes, and its role in deploying applications on edge devices.
4. Deployment Using ArgoCD for Edge Devices
- Step-by-step guide on deploying anomaly detection models on edge devices using ArgoCD.
5. Introduction to Apache Kafka and S3
- Explore Apache Kafka for real-time data streaming and Amazon S3 for scalable storage solutions.
6. Viewing Kafka Messages in the Data Lake
- Learn how to view and analyze Kafka messages stored in a data lake for better insights.
7. What is Prometheus?
- Get to know Prometheus, an open-source monitoring and alerting toolkit, and its application in monitoring edge devices.
8. Monitoring Application Metrics with Prometheus
- Detailed instructions on setting up Prometheus to monitor the performance and health of your anomaly detection system.
9. What is Camel K?
- Introduction to Camel K, a lightweight integration framework built on Apache Camel, designed for Kubernetes.
10. Configuring Camel K Integrations for Data Pipelines
- Learn how to configure Camel K for seamless data pipeline integrations in your anomaly detection workflow.
11. What is a Jupyter Notebook?
- Overview of Jupyter Notebooks, an open-source web application for creating and sharing documents with live code, equations, visualizations, and narrative text.
12. Jupyter Notebooks with Code Examples
- Hands-on examples and code snippets in Jupyter Notebooks to help you implement and test anomaly detection models.
Monitoring and Managing Anomaly Detection on OpenShift.pdf
A 10-Month-Long Deployment Study of On-Demand Recruiting for Low-Latency Crowdsourcing
1. A 10-Month-Long Deployment Study of
On-Demand Recruiting for
Low-Latency Crowdsourcing
Live Feedback & Questions: http://tinyurl.com/20171026IGNITION
Ting-Hao (Kenneth) Huang
Jeffrey P. Bigham
Carnegie Mellon University
Image: https://pixabay.com/photo-743920/
2. 2
[ Live Feedback & Questions: http://tinyurl.com/20171026Ignition ]
Chorus: A Crowd-powered
Conversation Assistant
"Is there anything else I can help you with?": Challenges in Deploying an On-Demand Crowd-Powered
Conversational Agent. Huang et. al., HCOMP 2016
3. 3
[ Live Feedback & Questions: http://tinyurl.com/20171026Ignition ]
Constraints of Deploying Chorus
• Small user traffic
• Avg. 2.97 conversations per day
• Fast worker response time
• Response time to a message ~= 32 sec (student participant)*
• Response time to a message ~= 105 sec (startup participant)*
• Need multiple workers to work together
• Limited budget
• 24-7 service
* IM waiting: timing and responsiveness in semi-synchronous communication. Avrahami et al. CSCW’08.
…Similar to many academic projects !
4. 4
[ Live Feedback & Questions: http://tinyurl.com/20171026Ignition ]
How to recruit workers
quickly on-demand?
On-demand
(QuikTurkit,
Bigham, et al., ‘10)
On-call
(Retainer Model,
Bernstein, et al.,‘11)
Ignition
Method Post HITs + SEO Retainer Hybrid
Latency 60 - 120 seconds < 10 seconds 20 – 90 seconds
How to Hold
Workers
Using old tasks Waiting Page Waiting Page
Recruiting Cost
Per Task
Old tasks
+ SEO (mturk fee)
All Workers’
Waiting Time
55% of Workers’
Waiting Time
Recruiting Cost
For Small
Deployments
Very Low
( k* #tasks )
High
( k* duration )
Low
( k* #tasks +)
…Can we have
something
inexpensive
and fast?
5. 5
[ Live Feedback & Questions: http://tinyurl.com/20171026Ignition ]
Engines Generate Power
On-demand
(QuikTurkit,
Bigham, et al., ‘10)
On-call
(Retainer Model,
Bernstein, et al.,‘11)
Ignition
Method Post HITs + SEO Retainer Hybrid
Latency 60 - 120 seconds < 10 seconds 20 – 90 seconds
How to Hold
Workers
Using old tasks Waiting Page Waiting Page
Recruiting Cost
Per Task
Old tasks
+ SEO (mturk fee)
All Workers’
Waiting Time
55% of Workers’
Waiting Time
Recruiting Cost
For Small
Deployments
Very Low
( k* #tasks )
High
( k* duration )
Low
( k* #tasks +)
• Crowd-powered System
Why not
both?
Re-Start
the
Engine
Each Time
Start the
Engine
Once, and
Hold the
Power
Image: https://commons.wikimedia.org/wiki/File:3791_cc_Holden_3800_V6_engine_(2015-08-29)_03.jpg
6. 6
[ Live Feedback & Questions: http://tinyurl.com/20171026Ignition ]
Ignition Model
1. Hire slightly more workers than we need
2. Hold the extra workers in the retainer
3. Always call workers from retainer first, and then post HITs
7. 7
[ Live Feedback & Questions: http://tinyurl.com/20171026Ignition ]
Ignition = Retainer + Market
• When you want to recruit 8 workers each time…
• A Chorus task need at most 5 workers
#Workers
Recruited from
Retainer
#Workers Recruited from
Mturk Market
( Posting a HIT w/
Cmarket Assignments )
Posting More Assignments -> Gets Workers Faster
Cretainer + Cmarket = 8
8. 8
[ Live Feedback & Questions: http://tinyurl.com/20171026Ignition ]
Waiting Page & Point System
http://TinyUrl.com/IgnitionDemo
9. 9
[ Live Feedback & Questions: http://tinyurl.com/20171026Ignition ]
Transition Graph for Workers in Ignition
10. 10
[ Live Feedback & Questions: http://tinyurl.com/20171026Ignition ]
Transition Graph for Workers in Ignition
11. 11
[ Live Feedback & Questions: http://tinyurl.com/20171026Ignition ]
Transition Graph for Workers in Ignition
12. 12
[ Live Feedback & Questions: http://tinyurl.com/20171026Ignition ]
1. The task occurs instantly [ Instant ]
2. The task occurs later [ Retained ]
3. No tasks at all [ No Task ]
Transition Graph for Workers in Ignition
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Ignition Deployment
• From July 1st, 2016 to April 27th, 2017 (~10 months)
• 6,823 assignments, 648 workers
• $0.25 for a 30-minute waiting time
• Mturk Qualifications Used
• HIT Approval Rate > 90%, #Approved HITs> 200, Adult Content Qualification
Assignments Tasks (Conversation)
#workers in retainer
50% of tasks occurred when
1+ workers in the retainer
14. 14
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Posting More Assignments -> Gets Workers Faster
Simply Posting HITs
Getting 1+ Workers Getting 3+ Workers
X-Axis: Time (x seconds)
Y-Axis: Prob(Getting N+ workers within x seconds)
Cmarket = 3
Cmarket
= 8
Cmarket = 8
Cmarket = 3
16. 16
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Does a Deployed Retainer Work?
• Yes, and (surprisingly) stable.
• Response rate = Proportion of workers in the retainer
who responded within 20 secs when being called
Response rate is stable over time.
Month of a Year Day of a Week Retainer Time
17. 17
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What do workers think?
• Worker Survey
• Collect opinions and self-reported behavior
• Ask 156 workers who completed 10+ Ignition HITs
• $2 compensation (~10mins)
• 101 workers finished the survey (Response Rate = 64.74%)
18. 18
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General HITs v.s. Ignition HITs
"I like doing HITs on MTurk in general." "I like doing Retainer HITs."
• 5-point Likert scale
• Strongly Disagree to Strongly Agree
19. 19
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How to recruit workers
quickly on-demand?
On-demand
(QuikTurkit,
Bigham, et al., ‘10)
On-call
(Retainer Model,
Bernstein, et al.,‘11)
Ignition
Method Post HITs + SEO Retainer Hybrid
Latency 60 - 120 seconds < 10 seconds 20 – 90 seconds
How to Hold
Workers
Using old tasks Waiting Page Waiting Page
Recruiting Cost
Per Task
Old tasks
+ SEO (mturk fee)
All Workers’
Waiting Time
55% of Workers’
Waiting Time
Recruiting Cost
For Small
Deployment
Very Low
( k* #tasks )
High
( k* duration )
Low
( k* #tasks +)
20. 20
[ Live Feedback & Questions: http://tinyurl.com/20171026Ignition ]
Conclusion & Future Work
• Ignition Model
• Posting HIT: Cheap, but Slow
• Retainer: Fast, but Costly
-> Ignition balances both
• 10-Month-Long Deployment Study
• Adding a light-weight retainer speeds up recruiting
• Deploying a low-latency crowd-powered system is feasible
• What’s Next?
• Improving Ignition to address workers’ feedback
• Code Release Soon!