The document discusses Malaysia's experience with universal service provision (USP) in communications. It provides an overview of Malaysia's transition to a converged regulatory framework under the Malaysian Communications and Multimedia Commission. This included replacing sector-specific regulators and laws with a single convergence regulator and law. The framework aims to promote universal access through a USP Fund financed by licensee contributions and used to compensate providers for net USP costs. Licensed facilities, network, applications and content providers operate under a service-neutral licensing system promoting infrastructure sharing.
MCMC Overview of Malaysian Communication and Broadcast Industry 2012Kyle Anwar Kamarudin
The document provides an overview of the Malaysian Communications and Multimedia (C&M) industry and opportunities for partnerships with French telecom and broadcast companies. It discusses:
1) An overview of the C&M market in Malaysia, including statistics on broadband subscriptions, mobile and fixed line subscriptions, and revenue from 2006-2011.
2) Initiatives by the Malaysian Communications and Multimedia Commission (MCMC) to develop broadband infrastructure and drive demand, such as the National Broadband Plan, High Speed Broadband project, and National Broadband Initiatives.
3) Goals for broadband penetration and the role of the C&M sector in Malaysia's Economic Transformation Program to achieve high-income nation status by
This document provides an overview of the telecom industry in India. It discusses the history of reforms starting in the 1980s through phases in the 1990s and 2000s. Key policies like NTP 1994 and NTP 1999 opened the industry to private competition and investment. Subscriber growth, average revenue, market shares, and service trends are analyzed. The document also covers topics like FDI, mergers and acquisitions, spectrum issues, and recommendations to improve customer service.
The document provides an overview of the Indian telecom sector and the role of telecom service providers (CMAs). It discusses the evolution of telecom policy and licensing in India from 1994 to present. Key points include the introduction of private operators, transition to unified licensing, spectrum auctions, and the objectives of the National Digital Communications Policy 2018 to expand broadband access nationwide and enable new technologies. The role of the telecom regulator TRAI is also summarized, including its functions in recommending policies, regulating tariffs and service quality, and ensuring compliance.
The new telecom policy unveiled in India aims to revolutionize the telecom sector through a unified licensing regime, technology neutral licenses, and increased rural connectivity. The draft policy focuses on deregulating the sector, increasing broadband proliferation, and making India a global telecom manufacturing hub. It also aims to strengthen consumer protections, increase spectrum availability, and promote an environment supportive of telecom infrastructure and innovation.
The telecom sector in India has undergone significant reforms and liberalization since the 1990s. Key policies like NTP 1994, 1999 and TRAI 1997 helped open the sector to private players and spur growth. As a result, tele-density increased from just 1% in 1991 to over 61% by 2010. The document outlines the major milestones in the liberalization process, including opening up of national long distance, international long distance, broadband and other services to private competition. It also discusses policy initiatives like unified licensing, USO fund, and tariff reductions that helped the sector expand and modernize.
Operation management Telecom Sector in India Saurabh Tiwari
The document discusses the liberalization and growth of India's telecom sector over the past few decades. It outlines key policies and initiatives that opened the sector to private participation, including the National Telecom Policy of 1994 and 1999. The Telecom Regulatory Authority of India was established in 1997 to regulate tariffs and promote fair competition. National long distance and international long distance services were opened to private operators in 2000 and 2002, respectively, accelerating expansion of telecom infrastructure across India.
Operation management Telecom Sector in IndiaSaurabh Tiwari
The document provides an overview of the liberalization and development of the telecom sector in India since 1994. It summarizes key policies and milestones that opened the sector to private participation, including the National Telecom Policy of 1994 and 1999. The Telecom Regulatory Authority of India was established in 1997 to regulate tariffs and competition. Reforms led to growth in telecom infrastructure and falling prices for consumers.
The document provides an overview of Malaysia's regulatory framework for 3G mobile virtual network operators (MVNOs). It defines an MVNO and outlines proposals from Telekom Malaysia and UMTS to provide 3G airtime capacity to MVNOs through various partnership models. Telekom Malaysia proposed four MVNO models with different levels of control over branding, billing and services. UMTS committed to sharing wholesale capacity with innovative MVNOs and outlined principles for assessing potential partners. The framework aims to lower barriers to entry and increase competition through service-based operators.
MCMC Overview of Malaysian Communication and Broadcast Industry 2012Kyle Anwar Kamarudin
The document provides an overview of the Malaysian Communications and Multimedia (C&M) industry and opportunities for partnerships with French telecom and broadcast companies. It discusses:
1) An overview of the C&M market in Malaysia, including statistics on broadband subscriptions, mobile and fixed line subscriptions, and revenue from 2006-2011.
2) Initiatives by the Malaysian Communications and Multimedia Commission (MCMC) to develop broadband infrastructure and drive demand, such as the National Broadband Plan, High Speed Broadband project, and National Broadband Initiatives.
3) Goals for broadband penetration and the role of the C&M sector in Malaysia's Economic Transformation Program to achieve high-income nation status by
This document provides an overview of the telecom industry in India. It discusses the history of reforms starting in the 1980s through phases in the 1990s and 2000s. Key policies like NTP 1994 and NTP 1999 opened the industry to private competition and investment. Subscriber growth, average revenue, market shares, and service trends are analyzed. The document also covers topics like FDI, mergers and acquisitions, spectrum issues, and recommendations to improve customer service.
The document provides an overview of the Indian telecom sector and the role of telecom service providers (CMAs). It discusses the evolution of telecom policy and licensing in India from 1994 to present. Key points include the introduction of private operators, transition to unified licensing, spectrum auctions, and the objectives of the National Digital Communications Policy 2018 to expand broadband access nationwide and enable new technologies. The role of the telecom regulator TRAI is also summarized, including its functions in recommending policies, regulating tariffs and service quality, and ensuring compliance.
The new telecom policy unveiled in India aims to revolutionize the telecom sector through a unified licensing regime, technology neutral licenses, and increased rural connectivity. The draft policy focuses on deregulating the sector, increasing broadband proliferation, and making India a global telecom manufacturing hub. It also aims to strengthen consumer protections, increase spectrum availability, and promote an environment supportive of telecom infrastructure and innovation.
The telecom sector in India has undergone significant reforms and liberalization since the 1990s. Key policies like NTP 1994, 1999 and TRAI 1997 helped open the sector to private players and spur growth. As a result, tele-density increased from just 1% in 1991 to over 61% by 2010. The document outlines the major milestones in the liberalization process, including opening up of national long distance, international long distance, broadband and other services to private competition. It also discusses policy initiatives like unified licensing, USO fund, and tariff reductions that helped the sector expand and modernize.
Operation management Telecom Sector in India Saurabh Tiwari
The document discusses the liberalization and growth of India's telecom sector over the past few decades. It outlines key policies and initiatives that opened the sector to private participation, including the National Telecom Policy of 1994 and 1999. The Telecom Regulatory Authority of India was established in 1997 to regulate tariffs and promote fair competition. National long distance and international long distance services were opened to private operators in 2000 and 2002, respectively, accelerating expansion of telecom infrastructure across India.
Operation management Telecom Sector in IndiaSaurabh Tiwari
The document provides an overview of the liberalization and development of the telecom sector in India since 1994. It summarizes key policies and milestones that opened the sector to private participation, including the National Telecom Policy of 1994 and 1999. The Telecom Regulatory Authority of India was established in 1997 to regulate tariffs and competition. Reforms led to growth in telecom infrastructure and falling prices for consumers.
The document provides an overview of Malaysia's regulatory framework for 3G mobile virtual network operators (MVNOs). It defines an MVNO and outlines proposals from Telekom Malaysia and UMTS to provide 3G airtime capacity to MVNOs through various partnership models. Telekom Malaysia proposed four MVNO models with different levels of control over branding, billing and services. UMTS committed to sharing wholesale capacity with innovative MVNOs and outlined principles for assessing potential partners. The framework aims to lower barriers to entry and increase competition through service-based operators.
This document provides a regulatory framework for mobile virtual network operators (MVNOs) in Malaysia. It defines MVNOs and outlines four business models for MVNOs - full MVNO, enhanced service provider, enhanced reseller, and reseller. It discusses proposals from Telekom Malaysia and UMTS to provide airtime capacity to MVNOs. The document also covers licensing requirements, numbering allocation, and the MCMC's limited regulatory intervention approach to ensure MVNO sustainability and competitiveness.
The National Telecom Policy 2012 aimed to increase rural tele-density and broadband access across India. Key objectives included providing minimum 2 Mbps broadband nationwide by 2015, and higher speeds of 100 Mbps on demand. It also sought to promote indigenous manufacturing to meet 60-80% of telecom equipment demand domestically by 2020. The policy focused on expanding telecom infrastructure through public-private partnerships and designating telecom as an infrastructure sector.
Uganda Communications Commission - Number Application consultationThomas Müller
The document summarizes Uganda Communications Commission's review of short codes provision in the Uganda National Numbering Plan. It discusses issues with the current plan, including limited access to 3-digit codes for application providers and lack of service categorization. It seeks input on proposed changes to address these issues, such as increasing application provider access to 3-digit codes and categorizing services to better protect consumers. Any changes would require migrating existing services to new codes.
Broadband Infraco provides high capacity long distance transmission services in South Africa. It aims to expand network infrastructure and connectivity, especially to underserved areas, to stimulate private sector growth. The document outlines Broadband Infraco's vision, mission, organizational structure, board of directors, and network infrastructure which includes a national fiber optic network and international submarine cable. It discusses the company's role in addressing high broadband costs and lack of connectivity in South Africa.
The document is the TRA (Telecommunications Regulatory Authority) Annual Report for 2011. It provides an overview of the telecom sector in Oman, highlights of TRA's activities and regulatory initiatives in 2011, and discusses TRA's vision, mission, and functions. Some key points:
- Telecom sector saw remarkable growth and improvements over the last decade in Oman.
- In 2011, TRA issued new regulations, conducted surveys, approved new services/tariffs, and issued radio licenses to facilitate expansion of telecom networks.
- Going forward, TRA aims to further enhance competition, coverage, and high-speed broadband access across Oman.
The Communications Authority of Kenya (CA) regulates the ICT sector and ensures competition. The document outlines several of CA's regulatory initiatives, including enhancing compliance in areas like quality of service and consumer protection. It discusses the Universal Service Fund which aims to close access gaps in voice and data coverage, as well as initiatives in digital broadcasting, cyber security, and e-waste management. CA is working to complete the country's digital migration process and deploy a national public key infrastructure for secure online transactions.
The Communications Authority of Kenya (CA) regulates the ICT sector and ensures competition. The document outlines several of CA's regulatory initiatives, including enhancing compliance in areas like quality of service and consumer protection. It discusses the Universal Service Fund which aims to close access gaps in voice and data coverage, as well as initiatives in digital broadcasting, cyber security, and e-waste management. CA is working to complete the country's digital migration process and deploy a national public key infrastructure for secure online transactions.
The Communications Authority of Kenya (CA) regulates the ICT sector and ensures competition. The document outlines several of CA's regulatory initiatives, including enhancing compliance in areas like quality of service and consumer protection. It discusses the Universal Service Fund which aims to close access gaps in voice and data coverage, as well as initiatives in digital broadcasting, cyber security, and e-waste management. CA is working towards complete digital migration by the June 2015 deadline and developing a national public key infrastructure to support secure online services.
The document summarizes Bangladesh's 1998 National Telecom Policy. The policy aims to develop telecom infrastructure to support the economy by providing affordable services nationwide. It sets objectives of orderly development, satisfying unmet demand, and enabling equitable competition. The vision is to facilitate universal access to basic and advanced services like mobile and internet. The policy outlines strategies like replacing analogue networks with digital, establishing a competitive framework, and mobilizing local and foreign resources including private sector investment.
#MP2013 Presentation by the Minister of Communication TechnologyFMINigeria
The document provides a mid-term review of priorities and progress for Nigeria's Ministry of Communication Technology. It summarizes efforts to: 1) expand infrastructure like base stations, fiber networks, and satellites to connect more Nigerians, especially in rural areas; 2) increase access to devices and digital skills training to ensure Nigerians can benefit from connectivity; and 3) develop the ICT sector through policies supporting jobs and local content. Key achievements include deploying rural broadband, expanding research networks between universities, and facilitating billions in infrastructure investment. The next steps are to further build out networks and lower access costs to meet national targets.
The TRA annual report for 2012 provides an overview of the telecommunications sector in Oman and the TRA's activities that year. Some key initiatives included extending mobile coverage to 250 unserved villages, migrating non-commercial spectrum use to free up bands for commercial services, and benchmarking telecom prices. The TRA also worked to improve quality of service, strengthen competition regulations, and review the licensing framework to promote further investment and competition. Overall, the telecom sector in Oman saw continued growth and progress in 2012 towards the national goal of developing a knowledge-based economy and society.
Stimulating Broadband through
Universal Service
Convergence of Era Broadband training program
2-4 April , 2012
Hyderabad, India
SOLONGO MALTAR
(solongo@ictpa.gov.mn)
Information, Communications Technology and Post Authority
Mongolia
The document discusses requirements and challenges for developing telecommunications networks and infrastructure in rural areas of West Africa. It outlines the present status of the ECOWAS telecom sector and growth in mobile subscribers over the past decade. However, fixed line infrastructure and broadband access remain underdeveloped, especially in rural areas. Major challenges to increasing infrastructure investments include completing sector reforms, ensuring regulatory independence, revising licensing frameworks, shifting ownership models, developing competition, and promoting universal access. Addressing these challenges through effective regulation and public-private partnerships is needed to attract sustainable private investments and close the connectivity gap in rural communities.
BCN (Nigeria) strategies to promote broadband & digitization Myles Freedman
This document discusses strategies to promote broadband and digitization in Nigeria. It outlines Nigeria's Broadband Plan which aims to increase broadband penetration from 6% in 2013 to 30% by 2018 by focusing on policy and regulation, infrastructure, funding, and driving demand. The plan includes building fiber infrastructure, upgrading wireless networks, and developing local content and applications. It also introduces the InfraCo model which licenses regional operators to build open access broadband infrastructure using a public-private partnership approach. The BCN Consortium was recently awarded a license to build fiber infrastructure across 7 states in North West Nigeria.
The document discusses measures taken by Hong Kong's Office of the Communications Authority to promote transparency in broadband internet access services. It summarizes that there are 191 internet service providers and five major fixed and mobile network operators providing broadband access. It then describes initiatives to (1) register buildings with fiber infrastructure, (2) require operators to publish performance pledges, (3) issue fair usage policy guidelines, and (4) provide online and mobile speed test tools, in order to help consumers make informed choices about broadband services and plans. The overall aim is to enhance transparency, competition, and quality of broadband services in Hong Kong.
IMT refers to mobile systems that provide access to telecommunication services supported by mobile and fixed networks. Spectrum management involves planning spectrum use, allocating spectrum licenses, and ensuring technical efficiency while meeting economic and policy objectives. Key stakeholders include end-users, equipment manufacturers, service providers, and regulatory bodies. Applicable laws and regulations in South Africa governing spectrum management include the Electronic Communications Act and Radio Frequency Spectrum Regulations. The current status of spectrum assignment for IMT and digital television switchover, which frees up spectrum for IMT, is delayed due to legal proceedings and lack of policy directives.
Business Model - Diversification Strategy for Electronic Media ConglomerateFawad Ahmad Khan Niazi
This document proposes that electronic media conglomerates in Pakistan diversify into providing converged communication services, like telecom operators. It argues they are better positioned than telecom operators to do so due to regulations favoring local ownership. The proposal involves a phased strategic roadmap:
1) Becoming a content aggregator
2) Providing ICT-enabled services as a third-party service provider
3) Entering the telecom sector either as a mobile virtual network operator or by acquiring licenses and spectrum to become a mobile network operator through infrastructure sharing agreements. This would allow electronic media companies to sustainably leverage their brand recognition and local content expertise.
This document discusses Rosenbluth International, a global travel agency that implemented two strategies to respond to changes in its industry: withdrawing from leisure travel and implementing web-based travel technology. It developed several innovative web applications and a networked infrastructure to better serve customers globally. The document emphasizes that large investments in web-based IT are important for gaining competitive advantages like superior customer service in a globally competitive environment.
This document outlines the tasks and objectives for a student assignment on developing an education coaching system delivered through kiosk machines. The assignment involves 4 tasks: 1) Surveying existing kiosk types and designs; 2) Proposing an education coaching system with target users and organizational structure; 3) Designing a user interface prototype; and 4) Interviewing potential users about the prototype design. The overall goal is to deliver an information system for education via kiosk machines. Upon completing the tasks, students should be able to conclude how well their proposed system meets the assignment objectives and discuss challenges, lessons learned, and how the knowledge could be applied to future projects.
This document provides a regulatory framework for mobile virtual network operators (MVNOs) in Malaysia. It defines MVNOs and outlines four business models for MVNOs - full MVNO, enhanced service provider, enhanced reseller, and reseller. It discusses proposals from Telekom Malaysia and UMTS to provide airtime capacity to MVNOs. The document also covers licensing requirements, numbering allocation, and the MCMC's limited regulatory intervention approach to ensure MVNO sustainability and competitiveness.
The National Telecom Policy 2012 aimed to increase rural tele-density and broadband access across India. Key objectives included providing minimum 2 Mbps broadband nationwide by 2015, and higher speeds of 100 Mbps on demand. It also sought to promote indigenous manufacturing to meet 60-80% of telecom equipment demand domestically by 2020. The policy focused on expanding telecom infrastructure through public-private partnerships and designating telecom as an infrastructure sector.
Uganda Communications Commission - Number Application consultationThomas Müller
The document summarizes Uganda Communications Commission's review of short codes provision in the Uganda National Numbering Plan. It discusses issues with the current plan, including limited access to 3-digit codes for application providers and lack of service categorization. It seeks input on proposed changes to address these issues, such as increasing application provider access to 3-digit codes and categorizing services to better protect consumers. Any changes would require migrating existing services to new codes.
Broadband Infraco provides high capacity long distance transmission services in South Africa. It aims to expand network infrastructure and connectivity, especially to underserved areas, to stimulate private sector growth. The document outlines Broadband Infraco's vision, mission, organizational structure, board of directors, and network infrastructure which includes a national fiber optic network and international submarine cable. It discusses the company's role in addressing high broadband costs and lack of connectivity in South Africa.
The document is the TRA (Telecommunications Regulatory Authority) Annual Report for 2011. It provides an overview of the telecom sector in Oman, highlights of TRA's activities and regulatory initiatives in 2011, and discusses TRA's vision, mission, and functions. Some key points:
- Telecom sector saw remarkable growth and improvements over the last decade in Oman.
- In 2011, TRA issued new regulations, conducted surveys, approved new services/tariffs, and issued radio licenses to facilitate expansion of telecom networks.
- Going forward, TRA aims to further enhance competition, coverage, and high-speed broadband access across Oman.
The Communications Authority of Kenya (CA) regulates the ICT sector and ensures competition. The document outlines several of CA's regulatory initiatives, including enhancing compliance in areas like quality of service and consumer protection. It discusses the Universal Service Fund which aims to close access gaps in voice and data coverage, as well as initiatives in digital broadcasting, cyber security, and e-waste management. CA is working to complete the country's digital migration process and deploy a national public key infrastructure for secure online transactions.
The Communications Authority of Kenya (CA) regulates the ICT sector and ensures competition. The document outlines several of CA's regulatory initiatives, including enhancing compliance in areas like quality of service and consumer protection. It discusses the Universal Service Fund which aims to close access gaps in voice and data coverage, as well as initiatives in digital broadcasting, cyber security, and e-waste management. CA is working to complete the country's digital migration process and deploy a national public key infrastructure for secure online transactions.
The Communications Authority of Kenya (CA) regulates the ICT sector and ensures competition. The document outlines several of CA's regulatory initiatives, including enhancing compliance in areas like quality of service and consumer protection. It discusses the Universal Service Fund which aims to close access gaps in voice and data coverage, as well as initiatives in digital broadcasting, cyber security, and e-waste management. CA is working towards complete digital migration by the June 2015 deadline and developing a national public key infrastructure to support secure online services.
The document summarizes Bangladesh's 1998 National Telecom Policy. The policy aims to develop telecom infrastructure to support the economy by providing affordable services nationwide. It sets objectives of orderly development, satisfying unmet demand, and enabling equitable competition. The vision is to facilitate universal access to basic and advanced services like mobile and internet. The policy outlines strategies like replacing analogue networks with digital, establishing a competitive framework, and mobilizing local and foreign resources including private sector investment.
#MP2013 Presentation by the Minister of Communication TechnologyFMINigeria
The document provides a mid-term review of priorities and progress for Nigeria's Ministry of Communication Technology. It summarizes efforts to: 1) expand infrastructure like base stations, fiber networks, and satellites to connect more Nigerians, especially in rural areas; 2) increase access to devices and digital skills training to ensure Nigerians can benefit from connectivity; and 3) develop the ICT sector through policies supporting jobs and local content. Key achievements include deploying rural broadband, expanding research networks between universities, and facilitating billions in infrastructure investment. The next steps are to further build out networks and lower access costs to meet national targets.
The TRA annual report for 2012 provides an overview of the telecommunications sector in Oman and the TRA's activities that year. Some key initiatives included extending mobile coverage to 250 unserved villages, migrating non-commercial spectrum use to free up bands for commercial services, and benchmarking telecom prices. The TRA also worked to improve quality of service, strengthen competition regulations, and review the licensing framework to promote further investment and competition. Overall, the telecom sector in Oman saw continued growth and progress in 2012 towards the national goal of developing a knowledge-based economy and society.
Stimulating Broadband through
Universal Service
Convergence of Era Broadband training program
2-4 April , 2012
Hyderabad, India
SOLONGO MALTAR
(solongo@ictpa.gov.mn)
Information, Communications Technology and Post Authority
Mongolia
The document discusses requirements and challenges for developing telecommunications networks and infrastructure in rural areas of West Africa. It outlines the present status of the ECOWAS telecom sector and growth in mobile subscribers over the past decade. However, fixed line infrastructure and broadband access remain underdeveloped, especially in rural areas. Major challenges to increasing infrastructure investments include completing sector reforms, ensuring regulatory independence, revising licensing frameworks, shifting ownership models, developing competition, and promoting universal access. Addressing these challenges through effective regulation and public-private partnerships is needed to attract sustainable private investments and close the connectivity gap in rural communities.
BCN (Nigeria) strategies to promote broadband & digitization Myles Freedman
This document discusses strategies to promote broadband and digitization in Nigeria. It outlines Nigeria's Broadband Plan which aims to increase broadband penetration from 6% in 2013 to 30% by 2018 by focusing on policy and regulation, infrastructure, funding, and driving demand. The plan includes building fiber infrastructure, upgrading wireless networks, and developing local content and applications. It also introduces the InfraCo model which licenses regional operators to build open access broadband infrastructure using a public-private partnership approach. The BCN Consortium was recently awarded a license to build fiber infrastructure across 7 states in North West Nigeria.
The document discusses measures taken by Hong Kong's Office of the Communications Authority to promote transparency in broadband internet access services. It summarizes that there are 191 internet service providers and five major fixed and mobile network operators providing broadband access. It then describes initiatives to (1) register buildings with fiber infrastructure, (2) require operators to publish performance pledges, (3) issue fair usage policy guidelines, and (4) provide online and mobile speed test tools, in order to help consumers make informed choices about broadband services and plans. The overall aim is to enhance transparency, competition, and quality of broadband services in Hong Kong.
IMT refers to mobile systems that provide access to telecommunication services supported by mobile and fixed networks. Spectrum management involves planning spectrum use, allocating spectrum licenses, and ensuring technical efficiency while meeting economic and policy objectives. Key stakeholders include end-users, equipment manufacturers, service providers, and regulatory bodies. Applicable laws and regulations in South Africa governing spectrum management include the Electronic Communications Act and Radio Frequency Spectrum Regulations. The current status of spectrum assignment for IMT and digital television switchover, which frees up spectrum for IMT, is delayed due to legal proceedings and lack of policy directives.
Business Model - Diversification Strategy for Electronic Media ConglomerateFawad Ahmad Khan Niazi
This document proposes that electronic media conglomerates in Pakistan diversify into providing converged communication services, like telecom operators. It argues they are better positioned than telecom operators to do so due to regulations favoring local ownership. The proposal involves a phased strategic roadmap:
1) Becoming a content aggregator
2) Providing ICT-enabled services as a third-party service provider
3) Entering the telecom sector either as a mobile virtual network operator or by acquiring licenses and spectrum to become a mobile network operator through infrastructure sharing agreements. This would allow electronic media companies to sustainably leverage their brand recognition and local content expertise.
This document discusses Rosenbluth International, a global travel agency that implemented two strategies to respond to changes in its industry: withdrawing from leisure travel and implementing web-based travel technology. It developed several innovative web applications and a networked infrastructure to better serve customers globally. The document emphasizes that large investments in web-based IT are important for gaining competitive advantages like superior customer service in a globally competitive environment.
This document outlines the tasks and objectives for a student assignment on developing an education coaching system delivered through kiosk machines. The assignment involves 4 tasks: 1) Surveying existing kiosk types and designs; 2) Proposing an education coaching system with target users and organizational structure; 3) Designing a user interface prototype; and 4) Interviewing potential users about the prototype design. The overall goal is to deliver an information system for education via kiosk machines. Upon completing the tasks, students should be able to conclude how well their proposed system meets the assignment objectives and discuss challenges, lessons learned, and how the knowledge could be applied to future projects.
Here are some potential MIS solutions for the scenarios provided:
For the late orders issue, develop a tracking system to monitor order fulfillment from receipt to delivery. Set targets and alerts to address delays.
For the overwhelmed customer service team, implement an AI chatbot to handle common inquiries and complaints automatically via email/website. Route only complex issues to human agents to improve efficiency.
For long phone wait times, deploy an interactive voice response system with a virtual assistant to answer basic questions without needing an agent. Collect customer data to identify service gaps.
For budget planning, create a forecasting model to analyze past income trends and external factors to generate predictive revenue estimates for the coming year. Incorporate sensitivity analysis to plan for various
The document provides an overview of intellectual property and MyIPO's outreach and support activities for small and medium enterprises in Malaysia. It discusses [1] the IP chain of activities including creation, innovation, commercialization, protection and enforcement; [2] the different types of intellectual property including copyright, trademarks, patents, industrial designs, and geographical indications; and [3] MyIPO's programs to raise IP awareness and support SMEs through seminars, outreach activities, and curriculum development in universities.
The document discusses developing a conceptual framework for cyber terrorism using a mixed methods research approach. It proposes combining qualitative and quantitative methodologies to discover a theory for cyber terrorism and verify the framework. Specifically, it recommends using a grounded theory method involving constant data collection, comparison, and analysis to generate the framework, followed by quantitative testing and validation. The document provides details on the knowledge management architecture and multi-step research methodology involving initiation, data selection, collection, analysis, and conclusion to systematically develop and conclude the cyber terrorism theory.
This document provides an overview and outline of topics related to open source licensing. It begins with basic intellectual property law concepts including copyright, patent, and trademark law. It then discusses software basics like source code and object code. The document outlines the history and philosophy of open source software and the Open Source Definition. It analyzes general types of open source licenses and risks/benefits of open source. The document concludes with examining the open source idea in other contexts.
The document discusses various construction project delivery methods. It begins with an introduction and overview of common issues in construction projects. It then examines the Design-Bid-Build, Design-Build, Public-Private Partnerships, and Integrated Project Delivery methods. For each method, it outlines the parties involved, allocation of responsibilities and risks, impacts to schedule and cost, and potential causes of conflict. It concludes by stating that the best delivery method depends on the project needs and risks the owner is willing to undertake.
Rosenbluth International responded to challenges in the travel agency industry with two strategies: withdrawing from leisure travel and implementing web-based travel technology solutions like DACODA and customer-focused systems. These systems provided competitive advantages like reduced costs and improved customer service globally. Successfully implementing strategic information systems requires justifying benefits, managing risks, identifying appropriate systems, and sustaining competitive advantages over time despite increased competition.
This document provides an overview of hacking and hacktivism in Malaysia. It discusses the history of hacking, purposes of hacking, effects of hacking, examples of political hacking in Malaysia, cyber laws implemented in Malaysia to address hacking, and concludes with thanking the audience.
This document provides an overview and status update on data protection legislation in India. It discusses the existing legal framework, the growth of investment in India's IT sector which handles personal data, and the need for data protection laws. Several attempts have been made to pass such legislation, including drafting a separate law or amending the existing Information Technology Act. The most recent recommendations proposed amendments to the IT Act by an expert committee, but no legislation has been enacted yet. The document concludes that comprehensive data protection legislation is still needed in India to provide adequate protection for personal data.
Project cost management includes planning, estimating, budgeting, and controlling costs to complete a project within budget. Cost estimating develops cost approximations for project activities using techniques like analogous, bottom-up, and parametric estimating. Cost budgeting aggregates activity cost estimates and establishes a cost baseline. Cost control influences factors creating cost variances and controls changes to the budget.
Project cost management includes planning, estimating, budgeting, and controlling costs to complete a project within budget. Cost estimating develops cost approximations for project activities using techniques like analogous, bottom-up, and parametric estimating. Cost budgeting aggregates activity cost estimates and establishes a cost baseline. Cost control influences factors creating cost variances and controls changes to the budget.
Chapter 2 Types of Law applicable in Malaysia.pptxsheryl90
The document discusses several types of laws applicable in Malaysia, including cyber laws. The key sources of law are the Federal Constitution, State Constitutions, English law, and Islamic law. Written laws include legislation and subsidiary legislation. Cyber laws regulate areas like intellectual property, privacy, and copyright in the digital environment. Specific laws mentioned are the Communication and Multimedia Act 1998, Computer Crime Act 1997, Copyright Act 1987, Digital Signature Act 1997, and Telemedicine Act 1997. These laws govern issues like cybercrimes, digital signatures, telemedicine practice, and copyright in the online context.
The document provides an overview of intellectual property and MyIPO's outreach and support activities for small and medium enterprises in Malaysia. It discusses [1] the IP chain of activities including creation, innovation, commercialization, protection and enforcement; [2] the different types of intellectual property including copyright, trademarks, patents, industrial designs, and geographical indications; and [3] MyIPO's programs to raise IP awareness and support SMEs through seminars, outreach activities, and curriculum development in universities.
This document is an introduction to a course on computing systems. The course will cover how computers work from the most basic level of bits and logic gates up through programming languages like C. It will discuss how computers are organized internally and designed, how design affects programming and applications, and the relationships between hardware and software. The course will examine the different levels of abstraction that computers operate on, from electronic devices to machine architecture to high-level programming. It will look at representation of information, basic logic gates, the von Neumann model of computation, assembly language programming, and the C programming language.
This document defines and describes various types of information systems:
- Transaction processing systems process routine business transactions like orders and payments.
- Management information systems provide reports to help managers monitor performance and make decisions.
- Decision support systems analyze large amounts of data to help with non-routine decisions.
- Executive support systems tailor information and analysis for senior executives to address strategic issues.
An information system is a set of components that collect, store, manipulate, and disseminate data to provide information and feedback. It includes people, hardware, software, networks, and data. Data are raw facts while information is organized data that has additional meaning. Information systems process data into information through tasks like calculating, sorting, and summarizing. They output information to users through displays, paper, or audio and store data in organized files and databases. The value of information depends on how it helps decision makers achieve organizational goals. Information systems support different management levels and functions through transaction processing systems, management information systems, and decision support systems.
This chapter discusses how information systems impact organizations and how they can provide competitive advantage. It covers key topics such as how IT influences transaction costs and agency costs, allowing organizations to contract or grow. Porter's competitive forces model and the value chain model are presented as ways for businesses to use IS for competitive advantage through strategies like low-cost leadership and customer intimacy. Organizational features like culture, politics, and resistance to change are also discussed as factors that mediate the relationship between organizations and information systems.
This document provides an overview of key concepts related to information systems. It defines data, information, and knowledge, explaining how data is transformed into information and knowledge. It also defines what a system is and its typical components. Different types of information systems are described, including transaction processing systems, e-commerce systems, ERP systems, and decision support systems. The role of information systems in achieving competitive advantage is discussed. Different organizational structures and their impact on information systems are covered. The document also discusses topics like reengineering, outsourcing, downsizing, and performance-based information systems.
How to Manage Your Lost Opportunities in Odoo 17 CRMCeline George
Odoo 17 CRM allows us to track why we lose sales opportunities with "Lost Reasons." This helps analyze our sales process and identify areas for improvement. Here's how to configure lost reasons in Odoo 17 CRM
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...PECB
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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