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TOP PR TIPS
FOR PITCHING
TO THE PRESS
Highlights from this
year’s Gorkana
Media Briefings
Summary
7 top PR tips for pitching to the press
Winter 2016
It’s been a year of big and memorable events - and
we’re not just talking about your Brexits or your Trumps.
2016 saw another year of exclusive Gorkana media
briefings with some of the UK’s most influential editors
and journalists, ranging from senior teams at The
Economist, The Independent and BBC Radio 4’s Today
Programme to leads at BuzzFeed, Virgin Radio UK and
The Sun.
As a rather tumultuous 2016 comes to an end, we’ve
pulled together some of the best tips journalists have
offered, from more than 30 top titles this year, on how
PRs can succeed when pitching to the press.
Readers of The Economist are “people who have a global outlook on the world,”
says deputy editor Tom Standage. The magazine is supportive of free trade,
globalisation, free immigration and cultural liberalism.
It’s an old fashioned idea to tell your readers how to think, says i editor Oliver Duff.
Its USP is “fairness”. There’s no axe to grind – it’s about providing expert insight on
the news. The title was one of the only national newspapers not to declare either
way for Brexit this year – a reflection, Duff adds, of how the team wants to treat its
readers.
Virgin Radio UK is for people who think Radio 1 might be a bit too young for them
now, but they’re not quite ready to retire to Radio 2, says programme director
Liam Thompson. Listeners tend to be 30 to 45-years-olds, and are evenly split
between male and female.
T3’s readership is 93% male (average age 30 – 40) and they are pretty affluent.
“They won’t buy £100 smartphone, they’ll want the iPhone 7+”, says online editor
Dan Grabham. While it depends on the product, the lowest price point for a
phone on T3, for example, will be around £200.
talkRADIO has seen increased engagement from listeners every day since it
launched earlier this year, says managing editor Dennie Morris. Its target
demographic is 25 to 54-year-olds, and listeners currently lean towards men (as it
takes content from its sister station, talkSPORT), but this is changing.
Know the title’s audience
From left to right: Nicholas Minter-Green, president of The Economist Films, Tom Standage, deputy
editor of The Economist, and Philip Smith, head of news and content at Gorkana
01
7 top PR tips for pitching to the press
Winter 2016
The Independent’s move to digital-only has meant the traditional news cycle has been
turned on its head, says editor Christian Broughton. “Classically, on national papers
mornings are a great time to catch somebody because they are away on afternoon
deadlines. Now it’s the other way round, the mornings are really tight. You are more
likely to catch someone with a bit of time towards the end of the afternoon.”
Immediacy is key to About Time’s content, says founder and editor-in-chief Angelica
Malin. The team sets its editorial schedule every Friday for the coming week’s content,
though sometimes the turnaround can be even faster. There’s no point in PRs sending
material months in advance, she adds, because the title is so trend-driven. A week
beforehand is ideal.
At What Car?, there is a daily 9:30am news meeting, where the team decides what’s
being worked on that day and the next, says editorial director Jim Holder. There is also
a daily newsletter that reaches 150,000 readers each day. It goes out early in the
morning on weekends so people can read it when they wake up. During the week it will
be published at around 4pm to catch commuters on their way home.
At i, news ideas should come in a day in advance (if possible), says editor Oliver Duff.
Feature ideas should be roughly a week ahead and content suggestions for iWeekend
should come in the Monday/Tuesday beforehand. The team will never work six months
in advance.
Shares’ print publishing cycle starts on a Wednesday: “We go to press on a Tuesday
night. If you want to get hold of someone the best time is on a Wednesday morning”,
says editor Daniel Coatsworth. “We have an editorial meeting at mid-day on a
Wednesday. In the morning a journalist is probably formulating the final ideas to pitch to
me in that meeting.”
Find out when it’s best
to pitch in
ESI Media MD (digital) Zach Leonard (left) and The Independent editor Christian Broughton (right)
02
7 top PR tips for pitching to the press
Winter 2016
“If you have something to pitch, make your email really simple. Don’t make it
gimmicky, and be sure to send it to the person who is covering the issues you’re
trying to hit,” says BuzzFeed’s head of buzz, Tabatha Leggett.
Phillipa Leighton-Jones, Europe editor at the Wall Street Journal Europe, urges
PRs to think “intelligently” about how they pitch content. “We’ll be in touch if it’s
important and interesting. Think about the level you’re pitching your story at. We’re
not a trade publication – we’re only writing about the biggest and most important
stories.”
TechRadar’s editor-in-chief, Patrick Goss, recommends that PRs try and capture
his attention in the emails they send. Be clear about the product, don’t write your
subject line in CAPS, offer help on an angle for the team when pitching, and try to
build face-to-face relationships – the team is more likely to read an email from
someone they know.
If a PR’s pitch via email doesn’t work, it’s really unlikely to work by phone, advises
i’s digital editor, Felicity Morse. PRs should also think about timing when they want
to pitch-in an idea.
As a one-man team, The Sun’s City page editor, Rhodri Phillips, is stretched for
time. But, he says: “I do read the first four or five words of every email.” Just like
the paper, Phillips asks that PR professionals tell a complicated story in a simple
way, and get the message across in the subject line of an email if possible.
Keep your pitch simple
Pictured left to right: BuzzFeed’s senior lifestyle writer, Chelsey Pippin, head of buzz, Tabatha Leggett,
and senior reporter, Rossalyn Warren, with Gorkana’s head of news and content, Philip Smith
03
7 top PR tips for pitching to the press
Winter 2016
There is no magic formula about what’s going to work, says Simon Hamer, business
editor for BBC Radio 4’s Today programme. “The key is tone.” In relation to guests put
forward to feature on the radio show, business presenter Dominic O’Connell agrees: “I
like people who are interesting and tell their story well.”
“If I don’t understand what the story is about in three seconds, it’s straight in the bin”,
says The Sun’s (former) deputy travel editor, Matt Hampton. “Don’t try and be clever. We
know you’re clever – don’t try and be smart with wordplay. We’ll sort all that out later.”
Don’t send generic or irrelevant press releases to the team, says talkSPORT’s national
radio controller, Liam Fisher. “It’s a sports station with an 80% male audience - your
press release about National Menopause Awareness Day isn’t going to be of interest.”
The Daily Telegraph’s group business editors, James Quinn and Ben Wright, say that a
story always has to be told, “through people”, because, “people relate to people”.
Don’t neglect
the human element
Pictured left to right: BBC Radio 4 Today Programme’s business editor, Simon Hamer, and business
presenter, Dominic O’Connell, with Gorkana’s head of news and content, Philip Smith
04
7 top PR tips for pitching to the press
Winter 2016
Good access to the “hard-to-reach” always makes for the strongest content, says
Sport editor Tony Hodson. It’s something that has shone through the magazine
since it launched. Hodson says brands, PRs and agents seem to understand Sport
is forward thinking and not looking for scandal, which is why access is usually not
a problem.
The team at NME says it couldn’t survive without PRs. “We rely on PRs to let us
know about exciting new things”, says editor-in-chief Mike Williams. But the most
important thing to remember is access.
“If you can bring in the CEO of an interesting firm to meet us for coffee or lunch,
then that’s going to be very valuable,” says the Wall Street Journal Europe’s EMEA
editor, Thorold Barker. “A lot of this is about if you have clients who have an
interesting story to tell, get them in before the story is there, so there’s a
relationship to develop and conversations to have over time.”
The Today programme on BBC Radio 4 needs a constant supply of guests
because “radio is a conversation,” says business editor Simon Hamer. This
provides PRs with opportunity, but the programme has some key criteria that need
to be met. Business presenter Dominic O’Connell wants to speak with CEOs of
major companies. He cited Sir Martin Sorrell as an example of a CEO who makes
a great guest, since he understands the value of the programme and its audience
and is, therefore, accessible.
Access is key
05
7 top PR tips for pitching to the press
Winter 2016
Pictured: The Wall Street Journal’s Europe Editor, Phillipa Leighton-Jones (left), and EMEA Editor,
Thorold Barker (centre), with Gorkana’s head of news and content, Philip Smith (right)
Guide to the
Gorkana database
Helping you start the right conversations
Each journalist profile has an integrated Twitter feed so that you can always see
exactly what they are talking, and writing, about.
We list all areas of expertise and topics a journalist writes about so you can
guarantee that you are always pitching the appropriate message.
You can download a media briefing pack directly from each journalist profile, which
lists everything you need to know. Their career history, the last article they’ve
written, where they like to have coffee, and their last ten Tweets...
And, we’re always innovating. The new social media topic search function provides
real-time insight into what key influencers from the database are talking about. Use
the tool to search for any keyword, phrase, hashtag and @ mention and you’ll be
presented with a contact list of the journalists who have mentioned that subject
within the last 90 days.
If you’d like more information contact your account manager, or email us at
sales@gorkana.com.
7 top PR tips for pitching to the press
Winter 2016
Nicholas Minter-Green, president of The Economist Films, believes video is the best
way to reach the millennial generation. “They are a “liberal” generation, a quality that
also makes them potential readers of The Economist.”
According to City A.M’s editor, Christian May, the paper does not necessarily have the
means to create its own video content, but it would like to publish more. He’s happy to
receive fully-formed video content from PRs.
Video is currently the “live issue” for the team at the Huffington Post. They’re creating
“more video content than ever”, says editor-in-chief Stephen Hull. It’s an important
format, but has to be used tactically – different formats work for different brands.
Good video content is more than “middle-aged men in suits” doing vox pops, says the
Daily Telegraph’s joint group business editors, James Quinn and Ben Wright. "Video
is a story telling tool. Good video content should teach viewers something they can't
learn in text," says Quinn.
International Business Times UK has a seven-strong team dedicated to video. UK
editor-in-chief John Crowley recommends that pitched stories have a video element.
“We don’t mind if it’s unvarnished...we can build something out of that.” IBT UK even
posts videos with captions instead of sound for viewers who like to access video in
public, on their mobile devices.
Video is the future
Pictured: City A.M editor Christian May
06
7 top PR tips for pitching to the press
Winter 2016
Content about people, especially online, will always prove popular with readers,
says i’s digital editor, Felicity Morse. “People want to know about people – it’s a
really human thing.”
When it comes to content, “We ask ‘what does the user gain from this?’”,
comments TBSeen’s founder, Kate Thornton. “If they don’t gain from it; then it’s
a no go.”
The best content pulls heartstrings and offers tips, says BritMums’ co-founder,
Susanna Scott. Personal stories that are done in a fresh way always prove
popular.
talkRADIO is 100% speech content, which means variety has to be at the core of
what it broadcast. According to managing editor Dennie Morris, instead of an
agenda running talkRADIO, the station is led by personalities.
There’s a drive and determination amongst everyone who works on The
Telegraph’s business pages to deliver the best stories, explanation, analysis and
commentary, say joint group business editors James Quinn and Ben Wright.
Content remains king
Pictured left to right: i’s digital editor, Felicity Morse and editor Oliver Duff, with Gorkana’s head of news
and content, Philip Smith
07
7 top PR tips for pitching to the press
Winter 2016
This year’s Gorkana Media Briefings in full:
A massive thanks goes out to all our speakers for taking part, as well as our Gorkana Community
for attending our media briefings (more than 5,000 of you!) this year. We'll be hitting the road
running in 2017, with media briefings with ShortList, 5 News, The Scotsman and Newsweek
already in place for the New Year. Visit www.gorkana.com/events for more information.
BuzzFeed The Economist
7 top PR tips for pitching to the press
Winter 2016
The Independent Huffington Post UK
Virgin Radio UK The Daily Telegraph Wall Street Journal Europe The Sun - Travel
Drapers The Independent GP/Medeconomics City A.M
Quartz The Sun - City T3/TechRadar TBSeen
BritMums What Car? About Time Huffington Post UK
talkRADIO BritMums Sport BBC Radio 4’s Today
Shares BuzzFeed Stuff IBT UK
CNBC IBT UK talkSPORT NME
Sources
Gorkana PR News
http://gorkana.com/news
https://twitter.com/gorkanaprnews
Gorkana Media Briefings: January - December 2016
http://www.gorkana.com/events
Written by: Richard O'Donnell, News Manager, Gorkana
Designed by: Omar Baisar, Digital Designer, Gorkana
7 top PR tips for pitching to the press
Winter 2016
You can also download Gorkana’s annual end-of-year PR round-up, which
attempts to break forecasting’s bad-luck spell in 2016, identify key learnings from
the past 12 months, and reveal top tips for PR campaign success in 2017.
To download your free copy of the Gorkana 2016 PR Round-up click:
marketing.gorkana.com/2016-round-up
THE 2016 PR ROUND-UP:
HIGHLIGHTS OF THE YEAR &
KEY TRENDS FOR 2017
DOWNLOAD NOW
#GORKANAWHITEPAPER

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7_top_PR_tips_for_pitching_to_the_press_-_December_2016

  • 1. TOP PR TIPS FOR PITCHING TO THE PRESS Highlights from this year’s Gorkana Media Briefings
  • 2. Summary 7 top PR tips for pitching to the press Winter 2016 It’s been a year of big and memorable events - and we’re not just talking about your Brexits or your Trumps. 2016 saw another year of exclusive Gorkana media briefings with some of the UK’s most influential editors and journalists, ranging from senior teams at The Economist, The Independent and BBC Radio 4’s Today Programme to leads at BuzzFeed, Virgin Radio UK and The Sun. As a rather tumultuous 2016 comes to an end, we’ve pulled together some of the best tips journalists have offered, from more than 30 top titles this year, on how PRs can succeed when pitching to the press.
  • 3. Readers of The Economist are “people who have a global outlook on the world,” says deputy editor Tom Standage. The magazine is supportive of free trade, globalisation, free immigration and cultural liberalism. It’s an old fashioned idea to tell your readers how to think, says i editor Oliver Duff. Its USP is “fairness”. There’s no axe to grind – it’s about providing expert insight on the news. The title was one of the only national newspapers not to declare either way for Brexit this year – a reflection, Duff adds, of how the team wants to treat its readers. Virgin Radio UK is for people who think Radio 1 might be a bit too young for them now, but they’re not quite ready to retire to Radio 2, says programme director Liam Thompson. Listeners tend to be 30 to 45-years-olds, and are evenly split between male and female. T3’s readership is 93% male (average age 30 – 40) and they are pretty affluent. “They won’t buy £100 smartphone, they’ll want the iPhone 7+”, says online editor Dan Grabham. While it depends on the product, the lowest price point for a phone on T3, for example, will be around £200. talkRADIO has seen increased engagement from listeners every day since it launched earlier this year, says managing editor Dennie Morris. Its target demographic is 25 to 54-year-olds, and listeners currently lean towards men (as it takes content from its sister station, talkSPORT), but this is changing. Know the title’s audience From left to right: Nicholas Minter-Green, president of The Economist Films, Tom Standage, deputy editor of The Economist, and Philip Smith, head of news and content at Gorkana 01 7 top PR tips for pitching to the press Winter 2016
  • 4. The Independent’s move to digital-only has meant the traditional news cycle has been turned on its head, says editor Christian Broughton. “Classically, on national papers mornings are a great time to catch somebody because they are away on afternoon deadlines. Now it’s the other way round, the mornings are really tight. You are more likely to catch someone with a bit of time towards the end of the afternoon.” Immediacy is key to About Time’s content, says founder and editor-in-chief Angelica Malin. The team sets its editorial schedule every Friday for the coming week’s content, though sometimes the turnaround can be even faster. There’s no point in PRs sending material months in advance, she adds, because the title is so trend-driven. A week beforehand is ideal. At What Car?, there is a daily 9:30am news meeting, where the team decides what’s being worked on that day and the next, says editorial director Jim Holder. There is also a daily newsletter that reaches 150,000 readers each day. It goes out early in the morning on weekends so people can read it when they wake up. During the week it will be published at around 4pm to catch commuters on their way home. At i, news ideas should come in a day in advance (if possible), says editor Oliver Duff. Feature ideas should be roughly a week ahead and content suggestions for iWeekend should come in the Monday/Tuesday beforehand. The team will never work six months in advance. Shares’ print publishing cycle starts on a Wednesday: “We go to press on a Tuesday night. If you want to get hold of someone the best time is on a Wednesday morning”, says editor Daniel Coatsworth. “We have an editorial meeting at mid-day on a Wednesday. In the morning a journalist is probably formulating the final ideas to pitch to me in that meeting.” Find out when it’s best to pitch in ESI Media MD (digital) Zach Leonard (left) and The Independent editor Christian Broughton (right) 02 7 top PR tips for pitching to the press Winter 2016
  • 5. “If you have something to pitch, make your email really simple. Don’t make it gimmicky, and be sure to send it to the person who is covering the issues you’re trying to hit,” says BuzzFeed’s head of buzz, Tabatha Leggett. Phillipa Leighton-Jones, Europe editor at the Wall Street Journal Europe, urges PRs to think “intelligently” about how they pitch content. “We’ll be in touch if it’s important and interesting. Think about the level you’re pitching your story at. We’re not a trade publication – we’re only writing about the biggest and most important stories.” TechRadar’s editor-in-chief, Patrick Goss, recommends that PRs try and capture his attention in the emails they send. Be clear about the product, don’t write your subject line in CAPS, offer help on an angle for the team when pitching, and try to build face-to-face relationships – the team is more likely to read an email from someone they know. If a PR’s pitch via email doesn’t work, it’s really unlikely to work by phone, advises i’s digital editor, Felicity Morse. PRs should also think about timing when they want to pitch-in an idea. As a one-man team, The Sun’s City page editor, Rhodri Phillips, is stretched for time. But, he says: “I do read the first four or five words of every email.” Just like the paper, Phillips asks that PR professionals tell a complicated story in a simple way, and get the message across in the subject line of an email if possible. Keep your pitch simple Pictured left to right: BuzzFeed’s senior lifestyle writer, Chelsey Pippin, head of buzz, Tabatha Leggett, and senior reporter, Rossalyn Warren, with Gorkana’s head of news and content, Philip Smith 03 7 top PR tips for pitching to the press Winter 2016
  • 6. There is no magic formula about what’s going to work, says Simon Hamer, business editor for BBC Radio 4’s Today programme. “The key is tone.” In relation to guests put forward to feature on the radio show, business presenter Dominic O’Connell agrees: “I like people who are interesting and tell their story well.” “If I don’t understand what the story is about in three seconds, it’s straight in the bin”, says The Sun’s (former) deputy travel editor, Matt Hampton. “Don’t try and be clever. We know you’re clever – don’t try and be smart with wordplay. We’ll sort all that out later.” Don’t send generic or irrelevant press releases to the team, says talkSPORT’s national radio controller, Liam Fisher. “It’s a sports station with an 80% male audience - your press release about National Menopause Awareness Day isn’t going to be of interest.” The Daily Telegraph’s group business editors, James Quinn and Ben Wright, say that a story always has to be told, “through people”, because, “people relate to people”. Don’t neglect the human element Pictured left to right: BBC Radio 4 Today Programme’s business editor, Simon Hamer, and business presenter, Dominic O’Connell, with Gorkana’s head of news and content, Philip Smith 04 7 top PR tips for pitching to the press Winter 2016
  • 7. Good access to the “hard-to-reach” always makes for the strongest content, says Sport editor Tony Hodson. It’s something that has shone through the magazine since it launched. Hodson says brands, PRs and agents seem to understand Sport is forward thinking and not looking for scandal, which is why access is usually not a problem. The team at NME says it couldn’t survive without PRs. “We rely on PRs to let us know about exciting new things”, says editor-in-chief Mike Williams. But the most important thing to remember is access. “If you can bring in the CEO of an interesting firm to meet us for coffee or lunch, then that’s going to be very valuable,” says the Wall Street Journal Europe’s EMEA editor, Thorold Barker. “A lot of this is about if you have clients who have an interesting story to tell, get them in before the story is there, so there’s a relationship to develop and conversations to have over time.” The Today programme on BBC Radio 4 needs a constant supply of guests because “radio is a conversation,” says business editor Simon Hamer. This provides PRs with opportunity, but the programme has some key criteria that need to be met. Business presenter Dominic O’Connell wants to speak with CEOs of major companies. He cited Sir Martin Sorrell as an example of a CEO who makes a great guest, since he understands the value of the programme and its audience and is, therefore, accessible. Access is key 05 7 top PR tips for pitching to the press Winter 2016 Pictured: The Wall Street Journal’s Europe Editor, Phillipa Leighton-Jones (left), and EMEA Editor, Thorold Barker (centre), with Gorkana’s head of news and content, Philip Smith (right)
  • 8. Guide to the Gorkana database Helping you start the right conversations Each journalist profile has an integrated Twitter feed so that you can always see exactly what they are talking, and writing, about. We list all areas of expertise and topics a journalist writes about so you can guarantee that you are always pitching the appropriate message. You can download a media briefing pack directly from each journalist profile, which lists everything you need to know. Their career history, the last article they’ve written, where they like to have coffee, and their last ten Tweets... And, we’re always innovating. The new social media topic search function provides real-time insight into what key influencers from the database are talking about. Use the tool to search for any keyword, phrase, hashtag and @ mention and you’ll be presented with a contact list of the journalists who have mentioned that subject within the last 90 days. If you’d like more information contact your account manager, or email us at sales@gorkana.com. 7 top PR tips for pitching to the press Winter 2016
  • 9. Nicholas Minter-Green, president of The Economist Films, believes video is the best way to reach the millennial generation. “They are a “liberal” generation, a quality that also makes them potential readers of The Economist.” According to City A.M’s editor, Christian May, the paper does not necessarily have the means to create its own video content, but it would like to publish more. He’s happy to receive fully-formed video content from PRs. Video is currently the “live issue” for the team at the Huffington Post. They’re creating “more video content than ever”, says editor-in-chief Stephen Hull. It’s an important format, but has to be used tactically – different formats work for different brands. Good video content is more than “middle-aged men in suits” doing vox pops, says the Daily Telegraph’s joint group business editors, James Quinn and Ben Wright. "Video is a story telling tool. Good video content should teach viewers something they can't learn in text," says Quinn. International Business Times UK has a seven-strong team dedicated to video. UK editor-in-chief John Crowley recommends that pitched stories have a video element. “We don’t mind if it’s unvarnished...we can build something out of that.” IBT UK even posts videos with captions instead of sound for viewers who like to access video in public, on their mobile devices. Video is the future Pictured: City A.M editor Christian May 06 7 top PR tips for pitching to the press Winter 2016
  • 10. Content about people, especially online, will always prove popular with readers, says i’s digital editor, Felicity Morse. “People want to know about people – it’s a really human thing.” When it comes to content, “We ask ‘what does the user gain from this?’”, comments TBSeen’s founder, Kate Thornton. “If they don’t gain from it; then it’s a no go.” The best content pulls heartstrings and offers tips, says BritMums’ co-founder, Susanna Scott. Personal stories that are done in a fresh way always prove popular. talkRADIO is 100% speech content, which means variety has to be at the core of what it broadcast. According to managing editor Dennie Morris, instead of an agenda running talkRADIO, the station is led by personalities. There’s a drive and determination amongst everyone who works on The Telegraph’s business pages to deliver the best stories, explanation, analysis and commentary, say joint group business editors James Quinn and Ben Wright. Content remains king Pictured left to right: i’s digital editor, Felicity Morse and editor Oliver Duff, with Gorkana’s head of news and content, Philip Smith 07 7 top PR tips for pitching to the press Winter 2016
  • 11. This year’s Gorkana Media Briefings in full: A massive thanks goes out to all our speakers for taking part, as well as our Gorkana Community for attending our media briefings (more than 5,000 of you!) this year. We'll be hitting the road running in 2017, with media briefings with ShortList, 5 News, The Scotsman and Newsweek already in place for the New Year. Visit www.gorkana.com/events for more information. BuzzFeed The Economist 7 top PR tips for pitching to the press Winter 2016 The Independent Huffington Post UK Virgin Radio UK The Daily Telegraph Wall Street Journal Europe The Sun - Travel Drapers The Independent GP/Medeconomics City A.M Quartz The Sun - City T3/TechRadar TBSeen BritMums What Car? About Time Huffington Post UK talkRADIO BritMums Sport BBC Radio 4’s Today Shares BuzzFeed Stuff IBT UK CNBC IBT UK talkSPORT NME
  • 12. Sources Gorkana PR News http://gorkana.com/news https://twitter.com/gorkanaprnews Gorkana Media Briefings: January - December 2016 http://www.gorkana.com/events Written by: Richard O'Donnell, News Manager, Gorkana Designed by: Omar Baisar, Digital Designer, Gorkana 7 top PR tips for pitching to the press Winter 2016 You can also download Gorkana’s annual end-of-year PR round-up, which attempts to break forecasting’s bad-luck spell in 2016, identify key learnings from the past 12 months, and reveal top tips for PR campaign success in 2017. To download your free copy of the Gorkana 2016 PR Round-up click: marketing.gorkana.com/2016-round-up THE 2016 PR ROUND-UP: HIGHLIGHTS OF THE YEAR & KEY TRENDS FOR 2017 DOWNLOAD NOW #GORKANAWHITEPAPER