The document outlines Stephen Covey's Seven Habits Paradigm which describes seven habits of highly effective people. It includes diagrams that illustrate key concepts like the upward spiral, proactive model, levels of communication, and paradigm shifts. The habits teach principles like being proactive, beginning with the end in mind, putting first things first, thinking win-win, seeking first to understand then to be understood, synergizing, and sharpening the saw through continuous self-improvement. The habits are based on seven principles focused on personal and organizational effectiveness that are within one's circle of influence.
50 Psychology Classics: How many do you know?Jen Runkle
Sometimes we forget the basics in the field of psychology. This overviews the 50 classics - from William James in 1890 to Malcolm Gladwell's Blink. Take a tour through and see how many you remember from your intro to psych class and how many you can apply at work.
50 Psychology Classics: How many do you know?Jen Runkle
Sometimes we forget the basics in the field of psychology. This overviews the 50 classics - from William James in 1890 to Malcolm Gladwell's Blink. Take a tour through and see how many you remember from your intro to psych class and how many you can apply at work.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
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We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Large Language Model (LLM) and it’s Geospatial Applications
7habits 173
1. THE SEVEN HABITS PARADIGM
Interdependenc
Seek First to
Understand
e Synergize
aw
… Then to be
Understood
PUBLIC
the S
VICTORY
pen
Think Win/Win
Shar
Independence
Put First
Things First
PRIVATE
VICTORY
Be Begin with
Proactive the End in Mind
Dependence
2. F OUR D IMENSIONS OF R ENEWAL
PHYSICAL
Exercise, Nutrition,
Stress Management
MENTAL SOCIAL/EMOTIONAL
Reading, Visualizing, Service, Empathy,
Planning, Writing Synergy, Intrinsic Security
SPIRITUAL
Value Clarification
& Commitment, Study
& Meditation 2
3. T HE U PWARD S PIRAL
Commit Learn Do
Commit
Do
Learn
Do Commit
Learn
Do
Commit
Learn
3
4. P ROACTIVE M ODEL
Freedom
Stimulus to Response
Choose
Self- Independent
Awareness Will
Imagination Conscience
4
5. High
Lose/Win Win/Win
CONSIDERATION
Lose/Lose Win/Lose
Low
Low High
COURAGE 5
6. L EVELS OF C OMMUNICATION
High
Synergistic (Win/Win)
TRUST Respectful (Compromise)
Defensive (Win/Lose or Lose/Win)
Low
Low High
COOPERATION 6
7. P ARADIGM S HIFTS
A BREAK FROM TOWARD
TRADITIONAL WISDOM 7 HABITS PRINCIPLES
Habit 1 We are a product of our environment We are a product of our choices to our
and upbringing. environment and upbringing.
Habit 2 Society is the source of our values. Values are self-chosen and provide
foundation for decision making. Values
flow out of principles.
Habit 3 Reactive to the tyranny of the urgent. Actions flow from that which is
Acted upon by the environment. important.
Habit 4 Win-lose. Win-win.
One-sided benefit. Mutual benefit.
Habit 5 Fight, flight, or compromise when Communication solves problems.
faced with conflict.
Habit 6 Differences are threats. Differences are values and are
Independence is the highest value. opportunities for synergy.
Unity means sameness.
Habit 7 Entropy. Continuous self-renewal and self-
Burnout on one track - typically work. improvement. 7
8. B E P ROACTIVE
I can forgive, forget, and let
go of past injustices
I choose my attitude,
emotions, and moods
I’m the creative force of my life
I’m aware that I’m responsible
8
12. S EVEN H ABITS OF
H IGHLY E FFECTIVE P EOPLE
EFFECTIVE PEOPLE INEFFECTIVE PEOPLE
HABIT 1
Be Proactive. Be Reactive.
Proactive people take Reactive people don’t take
responsibility for their own responsibility for their own
lives. They determine the lives. They feel victimized,
agendas they will follow a product of
and choose their response circumstances, their past,
to what happens around and other people. They do
them. not see as the creative
force of their lives.
12
13. S EVEN H ABITS OF
H IGHLY E FFECTIVE P EOPLE
EFFECTIVE PEOPLE INEFFECTIVE PEOPLE
HABIT 2
Begin with the End in Begin with No End in
Mind. These people use Mind. These people lack
personal vision, correct personal vision and have
principles, and their deep not developed a deep
sense of personal meaning sense of personal meaning
to accomplish tasks in a and purpose. They have
positive and effective way. not paid the price to
They live life based on develop a mission
self-chosen values and are statement and thus live
guided by their personal life based on society’s
mission statement. values instead of self-
chosen values.
13
14. S EVEN H ABITS OF
H IGHLY E FFECTIVE P EOPLE
EFFECTIVE PEOPLE INEFFECTIVE PEOPLE
HABIT 3
Put First Things First. Put Second Things First.
These people exercise These people are crisis
discipline, and they plan managers who are unable
and execute according to to stay focused on high-
priorities. They also “walk leverage tasks because of
their talk” and spend their preoccupation with
significant time in circumstances, their past,
Quadrant II. or other people. They are
caught up in the “thick of
thin things” and are driven
by the urgent.
14
15. S EVEN H ABITS OF
H IGHLY E FFECTIVE P EOPLE
EFFECTIVE PEOPLE INEFFECTIVE PEOPLE
HABIT 4
Think Win-Win. Think Win-Lose or Lose-
These people have an Win. These people have a
abundance mentality and scarcity mentality and see
the spirit of cooperation. life as a zero-sum game.
They achieve effective They have ineffective
communication and high communication skills and
trust levels in their low trust levels in their
Emotional Bank Accounts Emotional Bank Accounts
with others, resulting in with others, result-ing in a
rewarding relationships defensive mentality and
and greater power to adversarial feelings.
influence.
15
16. S EVEN H ABITS OF
H IGHLY E FFECTIVE P EOPLE
EFFECTIVE PEOPLE INEFFECTIVE PEOPLE
HABIT 5
Seek First to Understand, Seek First to Be Understood
Then to Be Understood. These people put forth their
Through perceptive point of view based solely
observation and empathic on their auto-biography and
listening, these non- motives, without attempting
judgmental people are to understand others first.
intent on learning the They blindly prescribe
needs, interests, and without first diagnosing the
concerns of others. They problem.
are then able to
courageously state their
own needs and wants.
16
17. S EVEN H ABITS OF
H IGHLY E FFECTIVE P EOPLE
EFFECTIVE PEOPLE INEFFECTIVE PEOPLE
HABIT 6
Synergize. Compromise, Fight, or Flight
Effective people know Ineffective people believe
that the whole is greater the whole is less than the
than the sum of the parts. sum of the parts. They try
They value and benefit to “clone” other people in
from differences in their own image. Differences
others, which results in in others are looked upon as
creative cooperation and threats.
team-work.
17
18. S EVEN H ABITS OF
H IGHLY E FFECTIVE P EOPLE
EFFECTIVE PEOPLE INEFFECTIVE PEOPLE
HABIT 7
Sharpen the Saw. Wear Out the Saw.
Effective people are Ineffective people fall
involved in self-renewal back, lose their interest,
and self-improvement in and get disordered. They
the physical, mental, lack a program of self-
spiritual, and social- renewal and self-
emotional areas, which improvement and
enhance all areas off their eventually lose the cutting
life and nurture the other edge they once had.
six habits.
18
21. S EVEN P RINCIPLES UPON
W HICH THE S EVEN H ABITS A RE B ASED
The Seven Habits center on
timeless and universal principles
of personal, interpersonal,
managerial, and organizational
effectiveness. Listed below are the
seven principles upon which the
Seven Habits are based-principles
which are in our circle of influence.
21
22. S EVEN P RINCIPLES UPON
W HICH THE S EVEN H ABITS A RE B ASED
1. The principle of continuous learning, of self-
reeducation - the discipline that drives us
toward the values we believe in. Such constant
learning is required in today’s world, in light of
the fact that many of us can expect to work in
up to five radically different fields before we
retire.
2. The principle of service, of giving oneself to
others, of helping to facilitate other people’s
work.
22
23. S EVEN P RINCIPLES UPON
W HICH THE S EVEN H ABITS A RE B ASED
3. The principle of staying positive and
optimistic, radiating positive energy - including
avoiding the four emotional cancers (criticising
complain- ing, comparing, and competing).
4. The principle of affirmation of others - treating
people as proactive individuals who have
great potential.
5. The principle of balance - the ability to identify
our various roles and to spend appropriate
amounts of time in, and focus on, all the
impor- tant roles and dimensions of our life.
Success in one area of our life cannot
compensate for 23
neglect or failure in other
24. S EVEN P RINCIPLES UPON
W HICH THE S EVEN H ABITS A RE B ASED
6. The balance of spontaneity and serendipity -
the ability to experience life with a sense of
adventure, excitement, and fresh rediscovery,
instead of trying to find a serious side to
things that have no serious side.
7. The principle of consistent self-renewal and
self- improvement in the four dimensions of one’s
life: physical, mental, spiritual, and social-
emotional.
24
25. P YRAMID OF I NFLUENCE
TEACHING
RELATIONSHIP
EXAMPLE
25
26. E FFECTIVE H ABITS
Knowledge
(what to, why to)
HABITS
Skills Desire
(how to) (want to)
26
29. F OUR U NIQUE H UMAN
E NDOWMENTS
1. Self-Awareness
We begin to become self-aware and
explore the programs we are living out. We
come to realize that we stand apart from our
pro-gramming and can even examine it. We
also realize that between stimulus and
response, we have the freedom to choose.
This self-awareness then leads to the ability
to look at other unique endowments in our
secret life.
29
30. F OUR U NIQUE H UMAN
E NDOWMENTS
2. Conscience
Our conscience is our internal sense of
right and wrong, our “moral nature.” It is the
“greater harmonizer” and “balance wheel” of
all the principles that govern our behaviour.
Our conscience gives us a sense of the
degree to which our thoughts and actions are
in harmony with our principles.
30
31. F OUR U NIQUE H UMAN
E NDOWMENTS
3. Power of Imagination
We can visit the power of the mind to
create or to imagine that which does not exist
now. In that imagination lie our faith and our
hope for the future. We look at what is
possible, what we can envision.
31
32. F OUR U NIQUE H UMAN
E NDOWMENTS
4. Willpower or Independent Will
Willpower refers to our determination,
our resoluteness - our ability to act based
solely on our self-awareness. We ask
ourselves, “Am I really willing to to the
distance on my mission statement?” “Am I
willing to walk my talk?” “Am I really willing
to put first things first in spite of external
distractions and pressures?” “Am I going to
live a life of total integrity?”
32
33. B ASIC C HARACTERISTICS OF
G OOD M ISSION S TATEMENTS
Developing a mission statement is
foundational to Habit 2, Begin with the
End in Mind. It sets general guidelines
for our life based on our values and our
roles and goals. There are four basic
characteristics of good mission
statements, whether they be personal,
family, or organizational mission
statements.
33
34. B ASIC C HARACTERISTICS OF
G OOD M ISSION S TATEMENTS
1. A mission statement should be timeless and
changeless. Because goals are not
timeless, they should not be included.
Mission state- ments should be based
upon unchanging core principles that
operate regardless of present realities or
situations. This changeless core will
enable us to live with changes inside
other people and inside the environment. As
our consciousness grows and we mature,
we will gradually strengthen, deepen, and
improve our mission statement.
Nevertheless, we should always initially write
our mission statement as if 34 will never
it
35. B ASIC C HARACTERISTICS OF
G OOD M ISSION S TATEMENTS
2. A mission statement should deal with both
ends and means. Ends have to do with what
we are about. Means have to do with how
we go about achieving those ends. Principles
are what we implements to achieve those ends.
Ends and means are inseparable. In truth,
ends preexist in the means. “You’ll never
achieve a worthy end through unworthy
means.”
35
36. B ASIC C HARACTERISTICS OF
G OOD M ISSION S TATEMENTS
3. A mission statement should deal with all
four of our basic needs:
a. To live (our physical and economic
needs)
b. To love and to be loved (our cultural
and social ends)
c. To learn (our needs to grow,
develop, be recognized, and be
useful) d. To leave a legacy
(our spiritual need for
meaning, for feeling that life matters,
that we add value and make a
difference. 36
37. B ASIC C HARACTERISTICS OF
G OOD M ISSION S TATEMENTS
4. A mission statement should deal with all the
significant roles of our life, such as a parent,
teacher, manager, neighbour, and so forth.
“Internalizing” our
mission statement will also help us get a
clear understanding of what is truly
important. Goethe once said, “Things which matter
most must never be at the mercy of things which
matter least.” This means that we learn how to
say no at appropriate times. Every time we
say yes to something that is of little or no
importance, we are saying no to something
that is more important. Almost every day,
most of us are caught in circum- stances
where we should say no but don’t. We often 37 lack
38. S IX L EVELS OF I NITIATIVE
6
Use own judgement, not necessary to report
5
Use own judgement, report routinely
4
Use own judgement, report immediately
3
Bring recommendations
2
Ask for instructions
1
Wait for instructions
38
39. Urgent Not Urgent
I II
. Crisis . Preparation
Important
. Pressing problems . Prevention
. Deadline-driven projects, . Values clarification
meetings, preparations . Planning
. Relationship building
. True re-creation
. Empowerment
III IV
Not Important
. Interruptions, some . Trivia, busywork
phone calls . Some phone calls
. Some mail, some reports . Time wasters
. Some meetings . “Escape” activities
. Many proximate, . Irrelevant mail
pressing matters . Excessive TV
. Many popular activities
39
40. P ERSONAL I MMUNE S YSTEM
Time wasters Duplicity
Live the Seven Habits
Spend time Maintain reserve
in Quadrant II capacity
Interruptions Unkindness
Be resilient
Follow correct
principles Empower and
serve others
Pressing Violated
Control own life Communicate expectations
problems
Empathically
Maintain high
Emotional Bank Synergize with
Account with self others using a
Crises and others win-win approach Outside stress
and pressures
40
41. KEEP PROMISES
APOLOGIZE
UNDERSTAND
OTHERS
CLARIFY
EXPECTATIONS
TREAT OTHER LOYALITY TO THE
KINDLY ABSENT
E MOTIONAL B ANK
A CCOUNT
41