The document outlines Stephen Covey's Seven Habits framework for personal and interpersonal effectiveness. It discusses the habits of proactivity, beginning with the end in mind, putting first things first, thinking win-win, seeking first to understand then to be understood, synergizing, and sharpening the saw. It contrasts effective vs ineffective people based on these habits and outlines principles, paradigms, models and dimensions that support developing the habits.

1. Independence
Dependence
Interdependence
PUBLIC
VICTORY
PRIVATE
VICTORY
Seek First to
Understand
… Then to be
Understood
Synergize
Think Win/Win
Put First
Things First
Be
Proactive
Begin with
the End in Mind
THE SEVEN HABITS PARADIGM

2. 2
PHYSICAL
Exercise, Nutrition,
Stress Management
FOUR DIMENSIONS OF RENEWAL
MENTAL
Reading, Visualizing,
Planning, Writing
SOCIAL/EMOTIONAL
Service, Empathy,
Synergy, Intrinsic Security
SPIRITUAL
Value Clarification
& Commitment, Study
& Meditation

3. 3
THE UPWARD SPIRAL
Learn
Do
Commit
Learn
Commit
Do
Do
Learn
Commit
Learn
Commit
Do

4. 4
PROACTIVE MODEL
Stimulus Response
Freedom
to
Choose
Self-
Awareness
Imagination Conscience
Independent
Will

5. 5
Lose/Win
High
Low
Win/Win
Lose/Lose Win/Lose
CONSIDERATION
Low High
COURAGE

6. 6
LEVELS OF COMMUNICATION
TRUST
Synergistic (Win/Win)
COOPERATION
Respectful (Compromise)
Defensive (Win/Lose or Lose/Win)
Low
High
Low High

7. 7
PARADIGM SHIFTS
A BREAK FROM
TRADITIONAL WISDOM
TOWARD
7 HABITS PRINCIPLES
Habit 1 We are a product of our environment
and upbringing.
Habit 2 Society is the source of our values.
Habit 3 Reactive to the tyranny of the urgent.
Acted upon by the environment.
Habit 4 Win-lose.
One-sided benefit.
Habit 5 Fight, flight, or compromise when
faced with conflict.
Habit 6 Differences are threats.
Independence is the highest value.
Unity means sameness.
Habit 7 Entropy.
Burnout on one track - typically work.
We are a product of our choices to our
environment and upbringing.
Values are self-chosen and provide
foundation for decision making. Values
flow out of principles.
Actions flow from that which is
important.
Win-win.
Mutual benefit.
Communication solves problems.
Differences are values and are
opportunities for synergy.
Continuous self-renewal and self-
improvement.

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BE PROACTIVE
I can forgive, forget, and let
go of past injustices
I’m aware that I’m responsible
I’m the creative force of my life
I choose my attitude,
emotions, and moods

9. 9

10. 10

11. 11

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SEVEN HABITS OF
HIGHLY EFFECTIVE PEOPLE
EFFECTIVE PEOPLE INEFFECTIVE PEOPLE
HABIT 1
Be Proactive.
Proactive people take
responsibility for their own
lives. They determine the
agendas they will follow
and choose their response
to what happens around
them.
Be Reactive.
Reactive people don’t
take responsibility for their
own lives. They feel
victimized, a product of
circumstances, their past,
and other people. They do
not see as the creative
force of their lives.

13. 13
Begin with the End in Mind.
These people use personal
vision, correct principles,
and their deep sense of
personal meaning to
accomplish tasks in a
positive and effective way.
They live life based on self-
chosen values and are
guided by their personal
mission statement.
Begin with No End in Mind.
These people lack personal
vision and have not
developed a deep sense of
personal meaning and
purpose. They have not
paid the price to develop a
mission statement and thus
live life based on society’s
values instead of self-
chosen values.
HABIT 2
SEVEN HABITS OF
HIGHLY EFFECTIVE PEOPLE
EFFECTIVE PEOPLE INEFFECTIVE PEOPLE

14. 14
Put First Things First.
These people exercise
discipline, and they plan
and execute according to
priorities. They also “walk
their talk” and spend
significant time in Quadrant
II.
Put Second Things First.
These people are crisis
managers who are unable
to stay focused on high-
leverage tasks because of
their preoccupation with
circumstances, their past,
or other people. They are
caught up in the “thick of
thin things” and are driven
by the urgent.
HABIT 3
SEVEN HABITS OF
HIGHLY EFFECTIVE PEOPLE
EFFECTIVE PEOPLE INEFFECTIVE PEOPLE

15. 15
Think Win-Win.
These people have an
abundance mentality and
the spirit of cooperation.
They achieve effective
communication and high
trust levels in their
Emotional Bank Accounts
with others, resulting in
rewarding relationships and
greater power to influence.
Think Win-Lose or Lose-Win.
These people have a scarcity
mentality and see life as a
zero-sum game. They have
ineffective communication
skills and low trust levels in
their Emotional Bank
Accounts with others, result-
ing in a defensive mentality
and adversarial feelings.
HABIT 4
SEVEN HABITS OF
HIGHLY EFFECTIVE PEOPLE
EFFECTIVE PEOPLE INEFFECTIVE PEOPLE

16. 16
Seek First to Understand,
Then to Be Understood.
Through perceptive
observation and empathic
listening, these non-
judgmental people are
intent on learning the
needs, interests, and
concerns of others. They
are then able to
courageously state their
own needs and wants.
Seek First to Be Understood.
These people put forth their
point of view based solely
on their auto-biography
and motives, without
attempting to understand
others first. They blindly
prescribe without first
diagnosing the problem.
HABIT 5
SEVEN HABITS OF
HIGHLY EFFECTIVE PEOPLE
EFFECTIVE PEOPLE INEFFECTIVE PEOPLE

17. 17
Synergize.
Effective people
know that the whole is
greater than the sum of
the parts. They value and
benefit from differences in
others, which results in
creative cooperation and
team-work.
Compromise, Fight, or Flight.
Ineffective people believe
the whole is less than
the sum of the parts. They
try to “clone” other people
in their own image.
Differences in others are
looked upon as threats.
HABIT 6
SEVEN HABITS OF
HIGHLY EFFECTIVE PEOPLE
EFFECTIVE PEOPLE INEFFECTIVE PEOPLE

18. 18
Sharpen the Saw.
Effective people are
involved in self-renewal
and self-improvement in
the physical, mental,
spiritual, and social-
emotional areas, which
enhance all areas off their
life and nurture the other
six habits.
Wear Out the Saw.
Ineffective people fall back,
lose their interest, and get
disordered. They lack a
program of self-renewal
and self-improvement and
eventually lose the cutting
edge they once had.
HABIT 7
SEVEN HABITS OF
HIGHLY EFFECTIVE PEOPLE
EFFECTIVE PEOPLE INEFFECTIVE PEOPLE

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CIRCLE OF
INFLUENCE

20. 20
CIRCLE OF
INFLUENCE

21. 21
SEVEN PRINCIPLES UPON
WHICH THE SEVEN HABITS ARE BASED
The Seven Habits center on
timeless and universal principles of
personal, interpersonal, managerial,
and organizational effectiveness.
Listed below are the seven
principles upon which the Seven
Habits are based-principles which
are in our circle of influence.

22. 22
1. The principle of continuous learning, of self-
reeducation - the discipline that drives us
toward the values we believe in. Such constant
learning is required in today’s world, in light of
the fact that many of us can expect to work in
up to five radically different fields before we
retire.
2. The principle of service, of giving oneself to
others, of helping to facilitate other people’s
work.
SEVEN PRINCIPLES UPON
WHICH THE SEVEN HABITS ARE BASED

23. 23
3. The principle of staying positive and optimistic,
radiating positive energy - including avoiding
the four emotional cancers (criticising complain-
ing, comparing, and competing).
4. The principle of affirmation of others - treating
people as proactive individuals who have great
potential.
5. The principle of balance - the ability to identify
our various roles and to spend appropriate
amounts of time in, and focus on, all the impor-
tant roles and dimensions of our life. Success in
one area of our life cannot compensate for
neglect or failure in other areas of our life.
SEVEN PRINCIPLES UPON
WHICH THE SEVEN HABITS ARE BASED

24. 24
6. The balance of spontaneity and serendipity - the
ability to experience life with a sense of
adventure, excitement, and fresh rediscovery,
instead of trying to find a serious side to things
that have no serious side.
7. The principle of consistent self-renewal and self-
improvement in the four dimensions of one’s
life: physical, mental, spiritual, and social-
emotional.
SEVEN PRINCIPLES UPON
WHICH THE SEVEN HABITS ARE BASED

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PYRAMID OF INFLUENCE
TEACHING
RELATIONSHIP
EXAMPLE

26. 26
Knowledge
(what to, why to)
Desire
(want to)
Skills
(how to)
HABITS
EFFECTIVE HABITS

27. 27
JUDGEMENT
CHARACTER
 Integrity
 Maturity
 Abundance Mentality
 Interdependency
COMPETENCE
 Technical skills
 Qualifications
 Knowledge
 Experience

28. 28
FOUR UNIQUE
HUMAN ENDOWMENTS
1. Self-awareness
2. Conscience
3. Imagination
4. Willpower

29. 29
FOUR UNIQUE HUMAN
ENDOWMENTS
1. Self-Awareness
We begin to become self-aware and
explore the programs we are living out. We
come to realize that we stand apart from our
pro-gramming and can even examine it. We
also realize that between stimulus and
response, we have the freedom to choose. This
self-awareness then leads to the ability to look
at other unique endowments in our secret life.

30. 30
Our conscience is our internal sense of
right and wrong, our “moral nature.” It is the
“greater harmonizer” and “balance wheel” of
all the principles that govern our behaviour.
Our conscience gives us a sense of the degree
to which our thoughts and actions are in
harmony with our principles.
2. Conscience
FOUR UNIQUE HUMAN
ENDOWMENTS

31. 31
We can visit the power of the mind to
create or to imagine that which does not exist
now. In that imagination lie our faith and our
hope for the future. We look at what is possible,
what we can envision.
3. Power of Imagination
FOUR UNIQUE HUMAN
ENDOWMENTS

32. 32
Willpower refers to our determination,
our resoluteness - our ability to act based
solely on our self-awareness. We ask
ourselves, “Am I really willing to to the
distance on my mission statement?” “Am I
willing to walk my talk?” “Am I really willing
to put first things first in spite of external
distractions and pressures?” “Am I going to
live a life of total integrity?”
4. Willpower or Independent Will
FOUR UNIQUE HUMAN
ENDOWMENTS

33. 33
Developing a mission statement is
foundational to Habit 2, Begin with the
End in Mind. It sets general guidelines for
our life based on our values and our roles
and goals. There are four basic
characteristics of good mission
statements, whether they be personal,
family, or organizational mission
statements.
BASIC CHARACTERISTICS OF
GOOD MISSION STATEMENTS

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1. A mission statement should be timeless and
changeless. Because goals are not timeless,
they should not be included. Mission state-
ments should be based upon unchanging core
principles that operate regardless of present
realities or situations. This changeless core
will enable us to live with changes inside
other people and inside the environment. As
our consciousness grows and we mature, we
will gradually strengthen, deepen, and
improve our mission statement. Nevertheless,
we should always initially write our mission
statement as if it will never change - as if it
were timeless.
BASIC CHARACTERISTICS OF
GOOD MISSION STATEMENTS

35. 35
2. A mission statement should deal with both
ends and means. Ends have to do with what
we are about. Means have to do with how we
go about achieving those ends. Principles are
what we implements to achieve those ends.
Ends and means are inseparable. In truth,
ends preexist in the means. “You’ll never
achieve a worthy end through unworthy
means.”
BASIC CHARACTERISTICS OF
GOOD MISSION STATEMENTS

36. 36
3. A mission statement should deal with all
four of our basic needs:
a. To live (our physical and economic
needs)
b. To love and to be loved (our cultural and
social ends)
c. To learn (our needs to grow, develop, be
recognized, and be useful)
d. To leave a legacy (our spiritual need for
meaning, for feeling that life matters,
that we add value and make a
difference.
BASIC CHARACTERISTICS OF
GOOD MISSION STATEMENTS

37. 37
4. A mission statement should deal with all the significant
roles of our life, such as a parent, teacher, manager,
neighbour, and so forth.
“Internalizing” our mission statement will also help
us get a clear understanding of what is truly
important. Goethe once said, “Things which matter
most must never be at the mercy of things which
matter least.” This means that we learn how to say
no at appropriate times. Every time we say yes to
something that is of little or no importance, we are
saying no to something that is more important.
Almost every day, most of us are caught in circum-
stances where we should say no but don’t. We often
lack the ability to utter a firm but gracious no.
BASIC CHARACTERISTICS OF
GOOD MISSION STATEMENTS

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SIX LEVELS OF INITIATIVE
1
Wait for instructions
2
Ask for instructions
3
Bring recommendations
4
Use own judgement, report immediately
5
Use own judgement, report routinely
6
Use own judgement, not necessary to report

39. 39
. Crisis
. Pressing problems
. Deadline-driven projects,
meetings, preparations
. Preparation
. Prevention
. Values clarification
. Planning
. Relationship building
. True re-creation
. Empowerment
. Interruptions, some
phone calls
. Some mail, some reports
. Some meetings
. Many proximate,
pressing matters
. Many popular activities
. Trivia, busywork
. Some phone calls
. Time wasters
. “Escape” activities
. Irrelevant mail
. Excessive TV
I II
III IV
Urgent Not Urgent
Important
Not
Important

40. 40
Duplicity
Unkindness
Violated
expectations
Outside stress
and pressures
Time wasters
Interruptions
Pressing
problems
Crises
PERSONAL IMMUNE SYSTEM
Live the Seven Habits
Spend time
in Quadrant II
Follow correct
principles
Control own life
Maintain high
Emotional Bank
Account with self
and others
Maintain reserve
capacity
Be resilient
Empower and
serve others
Communicate
Empathically
Synergize with
others using a
win-win approach

41. 41
EMOTIONAL BANK ACCOUNT