1. CURRICULUM VITAE
PERSONAL DETAILS - SOUMABHA BISWAS
Residential Address: 5, M.M.GHOSH LANE,PATRA MARKET
P.O.KRISHNAGAR,DIST.NADIA,W.B.
PIN-741101
Mobile: +91-7797000680
Date of Birth: 2nd
APRIL, 1972
Nationality: INDIAN
E-MAIL ID bsoumabha@yahoo.com
KEY SKILLS :
 AN ASTUTE PROFESSIONAL WITH 19 YEARS EXPERIENCE IN INSURANCE BUSINESS
OPERATIONS, MARKETING , CUSTOMER RELATIONSHIP MANAGEMENT AND
TEAM LEADER.
 CURRENTLY ASSOCIATED WITH LIFE INSURANCE CORPORATION OF INDIA AS
ASSISTANT ADMINISTRATIVE OFFICER
 PROFICIENT IN HANDLING QUALITY CUSTOMER SERVICE OPERATIONS,
ORGANISATIONAL PROCESS STRATEGIES AND BUILDING RELATIONSHIP WITH
VARIOUS GROUPS.
 POSSES STRONG COMMUNICATION, ANALYTICAL AND NEGOTIATION SKILLS.
 EXPERTISE IN INSURANCE UNDERWRITING BY FOLLOWING KYC/ AML GUIDELINES.
 SUCCESSFUL MARKETING LEADER BY MOTIVATING FIELD FORCE.
WORK EXPERIENCE :
FEB’1996-DEC’2004
JAN’2005-DEC’2012
JAN’2013-
MARCH’2015
ASSISTANT IN LIFE INSURANCE CORPORATION OF INDIA
PROGRAMMER IN LIFE INSURANCE CORPORATION OF INDIA
(COMPUTER SYSTEM ADMINISTRATOR, SYSTEM RUN IN
RHEL 5.9 OS)
ASSTT. ADMINISTRATIVE OFFICER IN LIFE INSURANCE
CORPORATION OF INDIA
COMPETENCIES OVERVIEW :
OPERATIONS :
• MEETING OF YEARLY PERFORMANCE BUDGET BY KEEPING LIAISION WITH FIELD
FORCES AS WELL AS WITH HIGHER OFFICE.
• STICTLY FOLLOWING OF KYC / AML GUIDELINES WHICH REFLECTS IN AUDIT &
INSPECTION REPORT
• CONTROL OVER THE SERVICING ASPECTS SO THAT NO COMPLAINT HAS ARISED FROM
EVEN A SINGLE CUSTOMER
• MANAGING OF A LARGE NETWORK BASED OPERATING SYSTEM (RHEL 5.9 )SMOOTHLY.

2. CLIENT MANAGEMENT :
• MANAGING CUSTOMER CENTRIC OPERATIONS, SETTLING DOWN CLAIM PAYMENTS OF
CUSTOMERS IN A SINGLE DAY OF LARGE CUSTOMER DATABASE IS DIFFICULT. BUT
DONE IT SEVERAL TIMES.
• MANAGING THE OVERALL FUNCTION OF PROCESS, IDENTIFYING AREAS OF
IMPROVEMENT AND IMPLEMENTING ADEQUATE MEASURES TO MAXIMISE CUSTOMER
SATISFACTION.
TEAM MANAGEMENT :
• LEADING, MENTORING AND MONITORING THE PERFORMANCE OF THE TEAM MEMBERS
TO ENSURE EFFICIENCY AND ACCURACY IN PROCESS OPERATIONS AND MEETING OF
INDIVIDUAL AND GROUP TARGETS.
• DOING ALL TYPE OF JOBS TO SET EXAMPLE TO THE OTHER MEMBERS OF THE TEAM.
• CREATING AND SUSTAINING A DYNAMIC ENVIRONMENT THAT FOSTERS
DEVELOPMENT OPPORTUNITIES AND MOTIVATES HIGH PERFORMANCE AMONGST
TEAM MEMBERS.
SIGNIFICANT ACHIEVEMENTS :
 BEST TEAM LEADER AWARD AMONGST 108 UNITS FOR TIMELY AND PERFECT
PERFORMANCE OVER LAST 2 YEARS.
 IMPLEMENTED DIFFERENT NEW MODULES IN THE SYSTEM WHICH RESULTED INTO
BETTER AND QUICKER SERVICING TO THE CUSTOMERS.
C.T.C. : 6 LAC P.A.
EDUCATION
SECONDARY : PASSED MADHYAMIK EXAMINATION OF W.B.B.S.E. FROM KRISHNAGAR
COLLEGIATE SCHOOL IN THE YEAR OF 1988 WITH 75% MARKS.
HIGHER SECONDARY : PASSED HIGHER SECONDARY EXAMINATION OF W.B.C.H.S.E. FROM
KRISHNAGAR GOVT. COLLEGE IN THE YEAR OF 1990 WITH 60.4% MARKS.
GRADUATION : PASSED B.Sc.(Hons.) IN CHEMISTRY FROM CALCUTTA UNIVERSIRTY IN THE
YEAR OF 1993 WITH 48.625% MARKS
OTHER QUALIFICATIONS :
1. PASSED DIPLOMA IN MANAGEMENT FROM IGNOU IN THE YEAR OF 2002.
2. PASSED FELLOWSHIP OF INSURANCE INSTITUTE OF INDIA IN THE YEAR OF 2005
OTHER SKILLS AND CERTIFICATES
Computer Skills:
• Microsoft XP applications (Word, Excel, Office, PowerPoint, Outlook, Access) – Advanced
• Expert in Perl Language, RHEL applications
Language Skills:
• BENGALI (MOTHER TONGUE)
• ENGLISH (SPEAK, READ, WRITE)
• HINDI (SPEAK , READ, WRITE)
PERSONAL COMPETENCIES
• Ability to work in a fast-paced environment to set deadlines
• Excellent oral and written correspondence with an exceptional attention to detail
• Highly organised with a creative flair for project work
• Enthusiastic self-starter who contributes well to the team
INTERESTS AND ACTIVITIES
• CRICKET, FOOTBALL, TENNIS