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CCR-i
International Recovery
and Legal Services
Presented by:
Charles Mayhew FICM
Director
6th October 2015
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Moreton Smith Limited
• Founded in 1994. Acquired by Marston Holdings in 2015
• Shared service operation based in London, with 138
partner offices worldwide
• Moreton Smith is a process management provider that
uses a combination of people and technology to deliver
cost-effective solutions to impact businesses working
capital
• Global credit resource
• Global 3rd party collection
• Global litigation
• Collect365 Order to Cash Software
• Seamless integration into the processes of a shared service
provider
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London HQ / SSC
100 collectors & Pre-legal team
covering 26 languages
50 + Asia-PAC
DCA & Lawyers
15+ Africa
DCA & Lawyers
15 North USA
DCA & Lawyers
15 South America
DCA & Lawyers
30 + EMEA
DCA & Lawyers
Moreton Smith Limited
Global Network: 138
offices
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Moreton Smith Debt Collection
Performance
Region % success
EMEA 76%
ASIA 61%
USA 65%
ME 78%
*other 70%
Ave 73%
*Central USA/Africa
Lloyds Bank survey
Based on £10 billion receivables annually
worked upon
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1 2 3 4 5
Moreton Smith debt
collection performance
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30
30
60
60
90
90
Traditional Agencies
• No visibility once
outside your business
• Increased workloads
due to constant calls
for queries and
information
• Access to MS software
• Able to read each
action
• Able to make notes
• Able to action items
• 24 hours, 7 days a
week
Aged debt
Debt Collection VisibilityDebt collection visibility
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Debt Collection
Process Within a SCC to Moreton Smith
Multiple collection strategies to
suit your needs, the industry or
country
The pace and tactical
approach can be controlled by
you
Debt Collection
Process within a SCC to Moreton
Smith
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Thank you.
Any questions?