Commercial Credit Stream at CCR-interactive

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CCR - Commercial Credit & Collections
Gail Armstrong
People & Technology
6th October 2015

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People & Technology lets not forget the process!!
People
Technology
Process

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Ingredients ....People
Recruitment of staff with
peripheral skills “not just
collections”
Ongoing
Learning and
Development
Fostering a
culture of internal
mentoring in the
form of peer to
peer
development
Reward and
Recognition
Schemes
Management
coaching
Monthly
appraisals

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Ingredients..........Technology (Simplicity to Complexity)
Automated Process
Solutions
Cash
Allocation
Portal
Debt
Review/Prioritization
Chasing Tool
Legal
Tracker
Proactive
Chasing mail
merge
Outlook –
Quick Parts
Employee
Involvement

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Ingredients..........Process
GEMBA
Plan/Do
Check/Act
Process Owner
to roll out
Mapped and
Documented
process
instructions
6 monthly
process review
by process
owner

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Impact on Collections?
Quite Simply...
It can maximise your cash flow