The document discusses 5 types of robotic process automation (RPA) robots: 1) attended robots that reside on users' desktops and require human involvement, 2) unattended robots that execute tasks independently without human involvement, 3) virtual assistants that understand voice commands to complete tasks like scheduling and reminders, 4) chatbots that use artificial intelligence to guide users to desired outcomes with minimal effort, and 5) web crawlers that discover publicly available web pages through a systematic automated process in order to provide up-to-date search engine data.

1. TYPES
OF
RPA
ROBOTS

2. 1. ATTENDED ROBOTS
2.UNATTENDED ROBOTS
3.VIRTUAL ASSISTANTS
4.CHATBOTS
5.WEB CRAWLERS

3. ATTENDED
ROBOTS
1

4. 1. These types of robots usually
reside on users desktop
2. Attended automation solutions
reside at an employee’s
workstation and are triggered
by specific events, actions, or
commands an employee engages
within a specific workflow.
3. Attended automation often
involves employees moving
between multiple interfaces or
screens in any given transaction
or context, attended automation
solutions must be agile and
user-friendly in order for
employees to move from platform
to platform in what more often
than not is a customer-facing
situation.
ATTENDED ROBOTS

5. 4. Attended automation relies more
on cooperation with a company’s
employees or administrators where
human intervention is required or at
least more at the forefront of how
automation robots go about their
tasks.
5. As an Example call center employees
often use Attended automation to
engage with data, documents, or
account information in real-time to
focus more on the customer and less on
the process of recalling or entering
data or information
ATTENDED ROBOTS

6. UNATTENDED
ROBOTS
2

7. 1. These types of robots usually
reside on users servers
2. Unattended RPA bots execute tasks
and interact with applications
independent of human involvement.
Unattended bots can be triggered by
events and they can be scheduled. ...
Unattended bots typically perform
batch operations that do not
require user intervention
3. Unattended RPA bots are triggered
by events and are usually used to
perform batch operations. For
instance, unattended RPA bots can
extract customer data from one
spreadsheet and automatically
enter it into the required
application.
UNATTENDED ROBOTS

8. 4. It gives greater scope for
collaboration and communication
since the administrators can
modify functions in real-time and
have full access to analyze and
deploy scheduling, as well as
reporting, auditing, and monitoring
within a centralized hub.
5. The most popular use of
unattended RPA bots is in back-
office where a huge amount of data
is collected, sorted, analyzed and
disbursed
UNATTENDED ROBOTS

9. 3
VIRTUAL
ASSISTANTS

10. 1. A virtual assistant, also called
AI assistant or digital
assistant, is an application
program that understands
natural language voice
commands and completes tasks
for the user.
2. Such tasks, historically
performed by a personal
assistant or secretary, include
taking dictation, reading text or
email messages aloud, looking up
phone numbers, scheduling,
placing phone calls and
reminding the end user about
appointments.
3. Popular virtual assistants
currently include Amazon Alexa,
Apple's Siri, Google Assistant
VIRTUAL ASSISTANTS

11. 4
CHAT
BOTS

12. 1. Chatbots are software
applications that use
artificial intelligence &
natural language processing to
understand what a human wants,
and guides them to their
desired outcome with as little
work for the end user as
possible. Like a virtual
assistant for your customer
experience touch points.
2. Chatbots are typically used in
dialog systems for various
purposes including customer
service, request routing, or for
information gathering.
3. While some Chatbots
applications use extensive
word-classification processes,
CHAT BOTS

13. 5
WEB
CRAWLERS

14. The web is like an ever-growing library
with billions of books and no central
filing system. We use software known as
web crawlers to discover publicly
available webpage
A web crawler (also known as a web spider
or web robot) is a program or automated
script which browses the World Wide Web
in a methodical, automated manner. This
process is called Web crawling or
spidering. Many legitimate sites, in
particular search engines, use spidering
as a means of providing up-to-date data.
The crawling process begins with a list of
web addresses from past crawls and
sitemaps provided by website owners. As
our crawlers visit these websites, they
use links on those sites to discover other
pages.
WEB CRAWLERS