SlideShare a Scribd company logo
2
3
5 Weeks to make it.....
How to keep your cool when you have to switch a
major brand in just 5 weeks
Kristal Ireland – Head of Ecommerce and Technology LNER
@kristalsmile
4
5
Earn your leadership every day!
6
7
8
9
10
“Get Comfortable With Chaos”
11
12
13
14
15
Top Tips For Survival...
• Acknowledge, accept and respect people’s emotions
• Select, energise and cement your A –Team
• Accept help... Even if it’s painful
• Be clear and consistent on MVP ... Communicate to senior stakeholders what this is and
manage expectations
• Plan, Plan and re Plan... Also Plan what happens if you fail (because you might)
• Don’t sack your agencies ... They are part of your team
• Celebrate success at every opportunity
• Tea, Cake, Gin
5 Weeks to Make It – How to Keep Your Cool and Switch a Major Brand Online in Only 5 Weeks

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5 Weeks to Make It – How to Keep Your Cool and Switch a Major Brand Online in Only 5 Weeks

  • 1.
  • 2. 2
  • 3. 3 5 Weeks to make it..... How to keep your cool when you have to switch a major brand in just 5 weeks Kristal Ireland – Head of Ecommerce and Technology LNER @kristalsmile
  • 4. 4
  • 6. 6
  • 7. 7
  • 8. 8
  • 9. 9
  • 11. 11
  • 12. 12
  • 13. 13
  • 14. 14
  • 15. 15 Top Tips For Survival... • Acknowledge, accept and respect people’s emotions • Select, energise and cement your A –Team • Accept help... Even if it’s painful • Be clear and consistent on MVP ... Communicate to senior stakeholders what this is and manage expectations • Plan, Plan and re Plan... Also Plan what happens if you fail (because you might) • Don’t sack your agencies ... They are part of your team • Celebrate success at every opportunity • Tea, Cake, Gin