The document discusses the components of a laboratory management system. It outlines the broad activities of a laboratory including business development, testing operations, customer service, and quality control. The objectives are to ensure customer satisfaction while complying with regulations. Key aspects covered include quality management system principles, ISO/IEC 17025 standards, standard clauses, and methods for assuring quality of test results such as proficiency testing. The conclusion emphasizes the importance of breaking activities into processes, having written procedures, functioning independently while coordinated, and following ISO standards to achieve reliable results and customer satisfaction.

1. Chapter: Laboratory Management System and its Components
Dr. Ganesh Ramamurthi
National Collateral Management Services Limited
Post Graduate Diploma in
Agri-warehousing Management
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2. Overview
Chapter: Laboratory Management System and its Components
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 Broad activities of a Laboratory – Business Development, Testing
& Operations, Customer Service, and Quality Control.
 Broad objective is to ensure customer satisfaction along with
being in compliance to regulatory and statutory requirements.

3. Typical Laboratory Activities
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4. Principles of QMS
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 Customer focus
 Leadership
 Engagement of People
 Process Approach
 Improvement
 Evidence-based Decision-making
 Relationship Management

5. Basics of ISO/IEC 17025:2017
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 It is a globally accepted
standard.
 Traceability to global
acceptance
ILAC
APLAC
NABL

6. Clauses of ISO/IEC 17025:2017
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 Scope
 Normative References
 Terms and Definitions
 General Requirements
 Structural Requirements
 Resource Requirements
 Process Requirements
 Management System Requirements

7. Assuring Quality of Results
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 Participation in Proficiency Testing (PT) programs
 Participation in Inter-Laboratory Comparison (ILC) studies
 Analysis of Duplicate sample and Matrix spiked samples
 Analysis of Negative and Positive checks
 Analysis of retained samples
 Analysis of internal blind samples

8. Subject:
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Conclusion
Chapter: Laboratory Management System and its Components
 It is important to break-down activities into processes and have written
procedures for efficient functioning.
 Each activity must function independently but in a coordinated way to ensure
impartiality and efficiency.
 Follow requirements of ISO/IEC 17025:2017 in principle to achieve reliability in
test results and greater customer satisfaction.

9. Thank You
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Dr. Ganesh Ramamurthi
National Collateral Management Services Limited
Toll Free Number- 1800-3002-8030
Ganesh.r@ncml.com
www.ncml.com