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The document summarizes the author's job duties and findings from an internship at Shajalal Islami Bank Limited Progati Sarani Branch. As an intern, the author's roles included greeting customers, learning various banking processes like opening accounts and issuing checks, and preparing documents like credit reports and loan proposals. Through the internship, the author observed that the branch lacked skilled staff and had lengthy procedures. Findings also indicated issues with the communication network for online banking and a lack of computers for employees.
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The principal function of each and every bank is to acquire deposits and provide loan. Every people
have faith on the bank and save their money for securities and getting some interest. Bank performs
truthful position to maintain its functions properly. They collect cash from them as credit score
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maintain its liquid assets and liabilities.
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Bank Ltd. and its corresponding aspect. My internship report has been divided in some chapter on
the basis of understanding the study. Additionally, I’ve discussed the management method of
Janata Bank Ltd. and structure of the bank that will help to get primary notion about the Janata
Bank Ltd and scope and limitations that I confronted in times of getting ready this report. I tried
my best to encompass some introductory contents about the report I have selected. I firmly think
that this will assist to get a clear view about the exclusive functions of Janata Bank Ltd.
As my topic is about liquidity management of Janata Bank Ltd. so it’s required to give view about
the core issue of the liquidity management of the Janata Bank Ltd. Additionally, I’ve brought the
liquidity management guideline of Bangladesh Bank and tried my best to collect facts about the
liquidity management of Janata Bank Ltd. that the bank has conducted. All these records about the
SLR and CRR condition of Janata Bank Ltd have considered in preparing the report. Liquidity
management refers the management of the liquid assets and maintains reserves to attain goals
following the rules and regulations of the Bangladesh Bank. Loan and advances management of a
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Internship report on General Banking activities of Janat Bank limited
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have faith on the bank and save their money for securities and getting some interest. Bank performs
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The document thanks several individuals and organizations for their assistance in preparing an internship report. It expresses gratitude to Allah for support in completing the large task. Thanks are given to the supervisor for scholastic guidance and encouragement. The branch manager and other officers are thanked for opportunities and supervision during the internship. Faculty members are also acknowledged for their assistance.
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- The document is an internship report submitted to a university lecturer about the internship at Shahjalal Islami Bank Limited.
- It discusses the General Banking division of the bank, which controls customer service and is important for achieving bank goals.
- The report analyzes the effectiveness of the General Banking division, finding it to be moderate as it is efficient in some areas but not others and needs technological upgrades to work more efficiently.
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This presentation is all about iSummer Internship at Axis bank Ltd. , roles and responsibilities which i got over there.
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The document is an internship report submitted by Md. Emad Uddin to his lecturer Md. Golam Ramij at Southeast University. The report details Emad Uddin's 12-week internship at the Banani branch of Southeast Bank Limited, where he gained experience in the bank's general banking and foreign exchange operations under the supervision of branch managers. The report includes sections on the bank's organizational profile, Emad Uddin's major job responsibilities, an analysis of the bank's foreign exchange activities and performance, and findings from his internship.
An Internship report on Evaluation of Credit Risk management
Vice Chairman
Managing Director
Deputy Managing Director
Senior Executive Vice President
Executive Vice President
Senior Vice President
Vice President
Senior Assistant Vice President
First Assistant Vice President
Assistant Vice President
Senior Principal Officer
Principal Officer
Senior Executive Officer
Executive Officer
Senior Officer
Officer
Junior Officer
Trainee Assistant Officer
2.9 Organization Structure:
The organizational structure of Southeast Bank Limited is divided into two broad categories:
1. Head Office
2. Branches
Head Office:
The head office is located in Dhaka. All policy decisions, planning & development, monitoring &
An internship report on evaluation of credit risk management
Vice Chairman
Managing Director
Deputy Managing Director
Senior Executive Vice President
Executive Vice President
Senior Vice President
Vice President
Senior Assistant Vice President
First Assistant Vice President
Assistant Vice President
Senior Principal Officer
Principal Officer
Senior Executive Officer
Executive Officer
Senior Officer
Officer
Junior Officer
Trainee Assistant Officer
2.9 Organization Structure:
The organizational structure of Southeast Bank Limited is divided into two broad categories:
1. Head Office
2. Branches
Head Office:
The head office is located in Dhaka. All policy decisions, planning & development, monitoring &
INTERNSHIP REPORT ON “Measuring Customer Satisfaction Level of Debit Cardhold...
The main concern of this report is to find out the customer satisfaction of ATM card holder.
So the title of the report is “Measuring Customer Satisfaction Level of Debit Cardholders of
Southeast Bank Limited”. This report is a descriptive research which is based on both
qualitative and quantitative data. Exactly 100 participants have completed structured
questioner and interviews. According the research problem research methodology was
selected and after analyzing the data it is found that the customer somewhat dissatisfied with
SEBL, although there is a number of objection among them. To increase the customer
satisfaction SEBL can take a number of initiatives like – taking initiative to eliminate wrong
information about SEBL ATM card, broadening internet banking and online shopping and
most importantly increase the number of ATM booth. This internship report will give a
narrow idea about the customer satisfaction of SEBL along with my experience and a little
introduction of SEBL. Besides this report make some recommendation to improve customer’s
satisfaction. In a nutshell SEBL should emphasize on customers satisfaction much more to
maintain a smoother customer relation.
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Google
Google was founded in 1998 by Larry Page and Sergey Brin. It is a multinational technology company headquartered in California that operates products including a search engine, YouTube, Gmail, Android and more. Android is Google's mobile operating system that has released 12 versions named after desserts in alphabetical order from A through L. The Motorola Nexus 6 is a phablet smartphone released in 2014 that runs Android 5.0 Lollipop, has a 5.96 inch display, 3GB of RAM and dual cameras.
Presention
The document summarizes customer satisfaction data for various internal services provided by Shahjalal Islami Bank Limited. It lists the services, number of people who can access each service, and customer satisfaction ratings for each service's efficiency, service time, information accessibility, employee competency, environment, and promptness on a scale of 1 to 10. Overall, customers were most satisfied with ATM replacement and encashment of coupon interest on MSP services and least satisfied with tin requisition and FD encashment services. The document recommends focusing on providing swift service and developing mobile wallet services to improve customer satisfaction further.
3 ch 3
Shahjalal Islami Bank Limited (SJIBL) began commercial operations in 2001 in accordance with Islamic Shariah principles. SJIBL has expanded across Bangladesh by opening new branches. SJIBL's vision is to be a modern Islamic bank that contributes to the economy and enhances customer trust and wealth. Its mission is to provide quality service, maintain high integrity, ensure quality investments, sustainable growth, and maximize shareholder wealth. SJIBL offers various deposit schemes, investment products, card services, and capital market and other services to its customers in accordance with Islamic principles.
2 ch 2
The document provides an overview of the Islamic banking system. It defines Islamic banking as banking that avoids interest and follows the principles of sharia law. The objectives of Islamic banking are to conduct banking without interest, establish profit-loss sharing models, invest in sharia-compliant ways, and accept deposits based on profit sharing. Islamic banks are committed to not paying or receiving interest and operating according to sharia principles. They earn profit but avoid profiteering and are production-oriented rather than security-oriented.
8 appendix
This document contains a customer satisfaction questionnaire for Shahjalal Islami Bank Limited's Progati Sarani branch. The questionnaire contains questions for clients and employees. For clients, it asks them to rate their level of agreement on a scale of 1 to 10 for questions about wait times, account opening process efficiency, employee sincerity, information provided, staffing levels, employee competence and knowledge, bank environment comfort, organization of service areas, prompt customer service responses, and ATM condition. For employees, it asks them to rate work environment suitability, recognition received, support for needs, financial services, supervisor support, corporate governance, software usability, transparency of evaluations, environment comfort, and security.
7 bibliography
This bibliography contains 11 sources on topics including psychology, business statistics, SPSS statistics, business communication, bank management and financial services, Islamic banking practices and regulations, and Islamic finance. The sources include books, academic papers, and websites from publishers like McGraw Hill, Wiley, Edward Elgar Publishing, and Investopedia.
4 ch 4
This document analyzes employee and client satisfaction at Shahjalal Islami Bank's Progati Sarani branch in Dhaka. It summarizes surveys of 10 clients and 10 employees. For clients, it found that 40% were satisfied with account opening time, while 30% found the process average or not good. 40% also felt they received sufficient information about their accounts. For employees, 50% felt the work environment needed renovation, while 70% felt they received average recognition for their work. The document concludes that time impacts customer satisfaction the most, while service, information and environment also positively impact satisfaction.
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- 1. My job part and Findings of the Analysis 25 | P a g e Shahajalal Islami Bank 5 My job part and Findings of the Analysis 5.1 My Job Part I, Syed Istiaque Ahmed, joined at the Shajalal Islami Bank Limited Progati Sarani Branch as a service Intern on 1st February 2017. I feel so lucky that I got the opportunity to work with such nice people. Our branch manager Fazle Kader Ahmed and Md. Baherul Alam Khan AVP both is kind hearted and helpful person to me. Form the very beginning they are giving me right way and proper direction form my assign duty which is given by the head office. In this internship I have played the role of service intern. As a service intern I have introduced with the banking system of SJIBL. First month, I have met and greet with customer. I have talked with them and tried to find out there expectation towards the bank and find out the solution how could be solved. Then I have asked them the question and recorded my answer to my note book. In the meantime form the general banking department; I have learned how to open a bank account such as current account, savings account, FDR etc. I have learned about how to issue cheque book and sometimes by using other id I have different types of posting such as cheque book posting, pay order listing, account open listing, LC listing etc. I can give solvency certificate and bank account statement to the customer. For that it has procedure, I have prepared how to prepare bank guarantee and the process of sanctioning bank guarantee. Then I have learned about how to prepare Credit information Bureau (CIB) report and I have learned about some CIB report of the borrower and bank guarantor of Progati Sarani Branch. I have also learned about how to make credit or loan proposal. I am happy by giving that service to the bank. And I hope my seniors are also happy with the performance of me comparing to the any other intern of the branch. 5.2 Findings of the Analysis • SJIBL, progati Sarani branch do not have sufficient number of skilled manpower in the branch. • There are one hundred and four branches of SJIBL. Initially the service coverage of SJIBL was very narrow.
- 2. My job part and Findings of the Analysis 26 | P a g e Shahajalal Islami Bank • SJIBL has preserved lengthy procedure in maintaining record for any types of data in sending and receiving such as issuing debit card and cheque book. Sometimes it good as because it became secure. But sometime it has negative effect that the customer .Because customers become bored and it takes more time to maintain the process. • The branch does not do any treasury function. It is rather done by head office. • SJIBL has introduced SMS banking for its clients. The customer can check their account balance. Send request for bank statement and other features are added in this SMS banking service. But for selected customers. • Branch record systematic records and transactions with the customers in the hard discs with backup so that this can be acknowledged when necessary. • The bank has accepted online banking. It provides all the modern services with the latest technology. • The communication network used for online banking by the bank often goes down. Which cause many problems to the clients to get quick payments or balance transfer. • There is no sufficient computer for the employees. This hinders the prompt service outcome. • The workplace is just a well-furnished workplace. This is not lively. If the bank could add some green sight and marine aquatic then it will be a lively place all together. • There is also some gap of team work between the employees.