SlideShare a Scribd company logo
We’re also calling these cultural norms, rather than values,
because we fully expect them to evolve as Smart continues to
grow. Smart is always a company that embraces change, and going
forward we’ll approach our culture in the same way. We certainly
don’t expect these norms to change overnight, or every year, but
we always want to take stock of who we are, who we want to be,
and move accordingly.
SMART’S CULTURAL NORMS
These norms preserve the best of the founding
Smart culture that built one of the world’s most
valuable and important company, while recognizing
that we must adapt to become a great company
where every person feels respected and challenged,
can contribute in his or her own way, and learn and
grow as an individual and as a professional. At the
same time, these norms will take us forward and will
hold each of us accountable as we continue to
change Smart for the better.
SMART’S CULTURAL NORMS
We build globally, we live locally.
We connect the power and scale of our global
operations to deeply connect with the cities,
communities, drivers and riders that we serve, every
day.
• .
SMART’S CULTURAL NORMS
We are customer obsessed.
We work tirelessly to earn our customers’ trust and business
by solving their problems, maximizing their earnings or
lowering their costs. We surprise and delight them. We make
short-term sacrifices for a lifetime of loyalty.
SMART’S CULTURAL NORMS
We celebrate differences.
We stand apart from the average. We ensure
people of diverse backgrounds feel welcome.
We encourage different opinions and
approaches to be heard, and then we come
together and build.
SMART’S CULTURAL NORMS
We do the right thing.
Period!!!
SMART’S CULTURAL NORMS
We act like owners.
We seek out problems and we solve them.
We help each other and those who matter to
us. We have a favoritism for action and
accountability. We finish what we start and
we build Smart to last. And when we make
mistakes, we’ll own up to them.
SMART’S CULTURAL NORMS
We continue.
We believe in the power of sand. We
don’t seek the easy path. We look for the
toughest challenges and we push. Our
collective flexibility is our secret
weapon.
SMART’S CULTURAL NORMS
We value ideas over hierarchy.
We believe that the best ideas can come from
anywhere, both inside and outside of our
company. Our job is to seek out those ideas,
to shape and improve them through open
debate, and to take them from concept to
action
SMART’S CULTURAL NORMS
We make big bold bets.
Sometimes we fail, but failure makes us
smarter. We get back up, we make the next
bet, and we go!

More Related Content

Similar to 4_5764733945396596206.pptx

Core Principles v2
Core Principles v2Core Principles v2
Core Principles v2
chemoish
 
Core Principles
Core PrinciplesCore Principles
Core Principles
chemoish
 
Veritas Total Solutions Culture Code
Veritas Total Solutions Culture CodeVeritas Total Solutions Culture Code
Veritas Total Solutions Culture Code
Veritas Total Solutions
 
Slido Culture Code - mission, values and beliefs
Slido Culture Code - mission, values and beliefsSlido Culture Code - mission, values and beliefs
Slido Culture Code - mission, values and beliefs
Slido
 
AES: Our Culture Code
AES: Our Culture CodeAES: Our Culture Code
AES: Our Culture Code
AES International
 
The Socious Way Culture Code: How We Work & What We Value
The Socious Way Culture Code: How We Work & What We ValueThe Socious Way Culture Code: How We Work & What We Value
The Socious Way Culture Code: How We Work & What We Value
Socious
 
Publicis Sapient Sydney Field Guide
Publicis Sapient Sydney Field GuidePublicis Sapient Sydney Field Guide
Publicis Sapient Sydney Field Guide
Publicis Sapient
 
Publicis Sapient Melbourne Field Guide
Publicis Sapient Melbourne Field GuidePublicis Sapient Melbourne Field Guide
Publicis Sapient Melbourne Field Guide
Publicis Sapient
 
Sift Media Culture Code - Inspiring Positive Action
Sift Media Culture Code - Inspiring Positive ActionSift Media Culture Code - Inspiring Positive Action
Sift Media Culture Code - Inspiring Positive Action
Ian Robins
 
All Times Companies Vision Mission Values1
All Times Companies Vision Mission Values1All Times Companies Vision Mission Values1
All Times Companies Vision Mission Values1
William Brod
 
The toyota way
The toyota wayThe toyota way
The toyota way
kdsrahi
 
Making life better @Weststar and CITN ...our values presentation 2013
Making life better @Weststar and CITN ...our values presentation 2013Making life better @Weststar and CITN ...our values presentation 2013
Making life better @Weststar and CITN ...our values presentation 2013
April Cummings
 
gothamCulture Culture Book
gothamCulture Culture BookgothamCulture Culture Book
gothamCulture Culture Book
gothamCulture
 
Code of Ethics - Outsourced imagination
Code of Ethics - Outsourced imaginationCode of Ethics - Outsourced imagination
Code of Ethics - Outsourced imagination
Lindsay Grace Kinniburgh
 
Pando - Culture Manifesto
Pando - Culture Manifesto Pando - Culture Manifesto
Pando - Culture Manifesto
Maria Gyemant
 
PlaySav Culture
PlaySav CulturePlaySav Culture
PlaySav Culture
PlaySav
 
Culture code v3.0
Culture code v3.0Culture code v3.0
Culture code v3.0
Allocadia Software
 
Do values work
Do values work Do values work
Do values work
Rubuss
 
The WineDirect Culture
The WineDirect CultureThe WineDirect Culture
The WineDirect Culture
WineDirect
 
Rouse-Culture Presentation.pptx
Rouse-Culture Presentation.pptxRouse-Culture Presentation.pptx
Rouse-Culture Presentation.pptx
VamsiKrishna61125
 

Similar to 4_5764733945396596206.pptx (20)

Core Principles v2
Core Principles v2Core Principles v2
Core Principles v2
 
Core Principles
Core PrinciplesCore Principles
Core Principles
 
Veritas Total Solutions Culture Code
Veritas Total Solutions Culture CodeVeritas Total Solutions Culture Code
Veritas Total Solutions Culture Code
 
Slido Culture Code - mission, values and beliefs
Slido Culture Code - mission, values and beliefsSlido Culture Code - mission, values and beliefs
Slido Culture Code - mission, values and beliefs
 
AES: Our Culture Code
AES: Our Culture CodeAES: Our Culture Code
AES: Our Culture Code
 
The Socious Way Culture Code: How We Work & What We Value
The Socious Way Culture Code: How We Work & What We ValueThe Socious Way Culture Code: How We Work & What We Value
The Socious Way Culture Code: How We Work & What We Value
 
Publicis Sapient Sydney Field Guide
Publicis Sapient Sydney Field GuidePublicis Sapient Sydney Field Guide
Publicis Sapient Sydney Field Guide
 
Publicis Sapient Melbourne Field Guide
Publicis Sapient Melbourne Field GuidePublicis Sapient Melbourne Field Guide
Publicis Sapient Melbourne Field Guide
 
Sift Media Culture Code - Inspiring Positive Action
Sift Media Culture Code - Inspiring Positive ActionSift Media Culture Code - Inspiring Positive Action
Sift Media Culture Code - Inspiring Positive Action
 
All Times Companies Vision Mission Values1
All Times Companies Vision Mission Values1All Times Companies Vision Mission Values1
All Times Companies Vision Mission Values1
 
The toyota way
The toyota wayThe toyota way
The toyota way
 
Making life better @Weststar and CITN ...our values presentation 2013
Making life better @Weststar and CITN ...our values presentation 2013Making life better @Weststar and CITN ...our values presentation 2013
Making life better @Weststar and CITN ...our values presentation 2013
 
gothamCulture Culture Book
gothamCulture Culture BookgothamCulture Culture Book
gothamCulture Culture Book
 
Code of Ethics - Outsourced imagination
Code of Ethics - Outsourced imaginationCode of Ethics - Outsourced imagination
Code of Ethics - Outsourced imagination
 
Pando - Culture Manifesto
Pando - Culture Manifesto Pando - Culture Manifesto
Pando - Culture Manifesto
 
PlaySav Culture
PlaySav CulturePlaySav Culture
PlaySav Culture
 
Culture code v3.0
Culture code v3.0Culture code v3.0
Culture code v3.0
 
Do values work
Do values work Do values work
Do values work
 
The WineDirect Culture
The WineDirect CultureThe WineDirect Culture
The WineDirect Culture
 
Rouse-Culture Presentation.pptx
Rouse-Culture Presentation.pptxRouse-Culture Presentation.pptx
Rouse-Culture Presentation.pptx
 

Recently uploaded

原版定制(ucdavis毕业证书)加州大学戴维斯分校毕业证学位证书电子版原版一模一样
原版定制(ucdavis毕业证书)加州大学戴维斯分校毕业证学位证书电子版原版一模一样原版定制(ucdavis毕业证书)加州大学戴维斯分校毕业证学位证书电子版原版一模一样
原版定制(ucdavis毕业证书)加州大学戴维斯分校毕业证学位证书电子版原版一模一样
4y5yl5qy
 
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...
SocialHRCamp
 
一模一样(unh毕业证书)美国新罕布什尔大学毕业证学位证书案例原版一模一样
一模一样(unh毕业证书)美国新罕布什尔大学毕业证学位证书案例原版一模一样一模一样(unh毕业证书)美国新罕布什尔大学毕业证学位证书案例原版一模一样
一模一样(unh毕业证书)美国新罕布什尔大学毕业证学位证书案例原版一模一样
6budtn3l
 
Rally Webinar Recruitment Marketing for High Volume Hiring.pdf
Rally Webinar Recruitment Marketing for High Volume Hiring.pdfRally Webinar Recruitment Marketing for High Volume Hiring.pdf
Rally Webinar Recruitment Marketing for High Volume Hiring.pdf
Rally Recruitment Marketing
 
AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024
AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024
AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024
SocialHRCamp
 
Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...
Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...
Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...
SocialHRCamp
 
Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...
Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...
Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...
SocialHRCamp
 
Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...
Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...
Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...
SocialHRCamp
 
How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...
How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...
How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...
SocialHRCamp
 
1比1仿制(csun毕业证书)加州州立大学北岭分校毕业证硕士文凭原版一模一样
1比1仿制(csun毕业证书)加州州立大学北岭分校毕业证硕士文凭原版一模一样1比1仿制(csun毕业证书)加州州立大学北岭分校毕业证硕士文凭原版一模一样
1比1仿制(csun毕业证书)加州州立大学北岭分校毕业证硕士文凭原版一模一样
4y5yl5qy
 
哪里购买伯明翰大学毕业证(uob毕业证)学位证书原版一模一样
哪里购买伯明翰大学毕业证(uob毕业证)学位证书原版一模一样哪里购买伯明翰大学毕业证(uob毕业证)学位证书原版一模一样
哪里购买伯明翰大学毕业证(uob毕业证)学位证书原版一模一样
mesfe
 
The Rules Do Apply: Navigating HR Compliance
The Rules Do Apply: Navigating HR ComplianceThe Rules Do Apply: Navigating HR Compliance
The Rules Do Apply: Navigating HR Compliance
Aggregage
 
Your Guide To Finding The Perfect Part-Time Job
Your Guide To Finding The Perfect Part-Time JobYour Guide To Finding The Perfect Part-Time Job
Your Guide To Finding The Perfect Part-Time Job
SnapJob
 

Recently uploaded (13)

原版定制(ucdavis毕业证书)加州大学戴维斯分校毕业证学位证书电子版原版一模一样
原版定制(ucdavis毕业证书)加州大学戴维斯分校毕业证学位证书电子版原版一模一样原版定制(ucdavis毕业证书)加州大学戴维斯分校毕业证学位证书电子版原版一模一样
原版定制(ucdavis毕业证书)加州大学戴维斯分校毕业证学位证书电子版原版一模一样
 
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...
 
一模一样(unh毕业证书)美国新罕布什尔大学毕业证学位证书案例原版一模一样
一模一样(unh毕业证书)美国新罕布什尔大学毕业证学位证书案例原版一模一样一模一样(unh毕业证书)美国新罕布什尔大学毕业证学位证书案例原版一模一样
一模一样(unh毕业证书)美国新罕布什尔大学毕业证学位证书案例原版一模一样
 
Rally Webinar Recruitment Marketing for High Volume Hiring.pdf
Rally Webinar Recruitment Marketing for High Volume Hiring.pdfRally Webinar Recruitment Marketing for High Volume Hiring.pdf
Rally Webinar Recruitment Marketing for High Volume Hiring.pdf
 
AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024
AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024
AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024
 
Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...
Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...
Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...
 
Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...
Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...
Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...
 
Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...
Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...
Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...
 
How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...
How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...
How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...
 
1比1仿制(csun毕业证书)加州州立大学北岭分校毕业证硕士文凭原版一模一样
1比1仿制(csun毕业证书)加州州立大学北岭分校毕业证硕士文凭原版一模一样1比1仿制(csun毕业证书)加州州立大学北岭分校毕业证硕士文凭原版一模一样
1比1仿制(csun毕业证书)加州州立大学北岭分校毕业证硕士文凭原版一模一样
 
哪里购买伯明翰大学毕业证(uob毕业证)学位证书原版一模一样
哪里购买伯明翰大学毕业证(uob毕业证)学位证书原版一模一样哪里购买伯明翰大学毕业证(uob毕业证)学位证书原版一模一样
哪里购买伯明翰大学毕业证(uob毕业证)学位证书原版一模一样
 
The Rules Do Apply: Navigating HR Compliance
The Rules Do Apply: Navigating HR ComplianceThe Rules Do Apply: Navigating HR Compliance
The Rules Do Apply: Navigating HR Compliance
 
Your Guide To Finding The Perfect Part-Time Job
Your Guide To Finding The Perfect Part-Time JobYour Guide To Finding The Perfect Part-Time Job
Your Guide To Finding The Perfect Part-Time Job
 

4_5764733945396596206.pptx

  • 1. We’re also calling these cultural norms, rather than values, because we fully expect them to evolve as Smart continues to grow. Smart is always a company that embraces change, and going forward we’ll approach our culture in the same way. We certainly don’t expect these norms to change overnight, or every year, but we always want to take stock of who we are, who we want to be, and move accordingly. SMART’S CULTURAL NORMS
  • 2. These norms preserve the best of the founding Smart culture that built one of the world’s most valuable and important company, while recognizing that we must adapt to become a great company where every person feels respected and challenged, can contribute in his or her own way, and learn and grow as an individual and as a professional. At the same time, these norms will take us forward and will hold each of us accountable as we continue to change Smart for the better.
  • 3. SMART’S CULTURAL NORMS We build globally, we live locally. We connect the power and scale of our global operations to deeply connect with the cities, communities, drivers and riders that we serve, every day. • .
  • 4. SMART’S CULTURAL NORMS We are customer obsessed. We work tirelessly to earn our customers’ trust and business by solving their problems, maximizing their earnings or lowering their costs. We surprise and delight them. We make short-term sacrifices for a lifetime of loyalty.
  • 5. SMART’S CULTURAL NORMS We celebrate differences. We stand apart from the average. We ensure people of diverse backgrounds feel welcome. We encourage different opinions and approaches to be heard, and then we come together and build.
  • 6. SMART’S CULTURAL NORMS We do the right thing. Period!!!
  • 7. SMART’S CULTURAL NORMS We act like owners. We seek out problems and we solve them. We help each other and those who matter to us. We have a favoritism for action and accountability. We finish what we start and we build Smart to last. And when we make mistakes, we’ll own up to them.
  • 8. SMART’S CULTURAL NORMS We continue. We believe in the power of sand. We don’t seek the easy path. We look for the toughest challenges and we push. Our collective flexibility is our secret weapon.
  • 9. SMART’S CULTURAL NORMS We value ideas over hierarchy. We believe that the best ideas can come from anywhere, both inside and outside of our company. Our job is to seek out those ideas, to shape and improve them through open debate, and to take them from concept to action
  • 10. SMART’S CULTURAL NORMS We make big bold bets. Sometimes we fail, but failure makes us smarter. We get back up, we make the next bet, and we go!