The document discusses a deliverable for measuring the operations fulfillment process of a chain restaurant. It focuses on efficiently processing customer orders and measuring the percentage of correct orders. Key aspects that are tracked include time measures, accepted and elapsed orders, and accurate versus inaccurate orders. Dimensions that are considered include employee, order type, time, and location. Methods for tracking orders include POS systems, physical tickets, and stamped or "red" tickets to track exceeding time limits or incorrect orders.

1. Deliverable 1

2.  The operations fulfillment process
 Concerning with efficiently processing
customer orders
 Measuring the percentage of correct orders
 Triggering by a customer purchase order
 An order is considered accurate as long as the
order is not sent back with any problems

3.  Focusing in a chain restaurant industry
 Managing by its managers, bookkeeper, head
cook.
 The decision makers will be the CFO, CEO,
general directors, investors

4.  Keeping customers’ loyalty through their
satisfaction
 Locating restaurants as some good areas
 Getting a good deal with local suppliers
 Measuring the satisfaction of customers

5.  Time Measure
 Accepted Orders
 Elapsed Orders
 Quality Measure
 Accurate Orders
 Inaccurate Orders

6. Dimensions:
 Employee- Dim Employee
 -Employee ID (PK)
 -Employee Name
 Order Type- Dim Order Type
 -Order ID (PK)
 -Name of Items Ordered

7.  Time- Dim Time
 -Date Time ID (PK)
 -Month ID (PK)
 -Week ID (PK)
 -Day ID (PK)
 - Dim Location
 -Region ID (PK)
 -State ID (PK)
 -City ID (PK)

8.  Time- Date-Month-Week-Day
 Location- Region-State-City
 Employee- Management-Waitress-Cook

9.  Having Point of Sale (POS) systems
 Physical tickets
 Stamped tickets
 “Red” tickets
 Keeping track of the exceeding time limit and
incorrect order tickets

11. Thank You for Watching