Payers play a pivotal role in the adoption of EHRs and increasing healthcare interoperability. Payers are uniquely positioned to lead this transition given their comprehensive view of patient care and costs. Payers can leverage existing patient data and implement CRM systems to create consumer-centered strategies, consolidate information, and lay the foundation for greater collaboration within and between organizations. This will help put patients at the center of their own healthcare while accelerating the shift to an interoperable system.
This document discusses the top 5 challenges facing the healthcare industry in 2015. They are: 1) Reining in costs while improving care. Initiatives like ACOs, telehealth, and bundled payments face implementation challenges. 2) Keeping up with ongoing policy shifts as key provisions of the ACA remain unresolved and face legal challenges. 3) Health plans needing to capitalize on new opportunities in a consumer-centric market by improving customer service and updating legacy IT systems.
Value-Based Care and Healthcare Consumerism: Opportunities for Health IT and ...Cognizant
Health IT and technology solutions are central in the shift to value-based care and to meeting the demands of patient consumerism. Hurdles remain, but all primary players in the healthcare ecosystem, patients, providers and payers, are seeking more and better data, platform interoperability, real-time and actionable analytical insights, and more effective engagement.
The document discusses the challenges facing the current revenue cycle management (RCM) system in healthcare as the industry shifts towards a more consumer-driven model. It outlines how the growth of high-deductible health plans, consumer-directed healthcare spending, and the Affordable Care Act have significantly increased the proportion of provider revenue coming from patient payments. However, RCM systems remain focused on business-to-business transactions with insurers rather than the consumer experience. The HIMSS Revenue Cycle Improvement Task Force was formed to address this issue and create a vision for the next generation of RCM that prioritizes administrative cost containment, interoperability, and positive consumer engagement.
This document summarizes a presentation on quality of care, cost leadership, methodology, and technology. The presentation will cover the importance of quality to healthcare reform, the financial impact of quality, connections between meaningful use of EHRs and CMS quality measures, and how to improve quality using methods and technologies. Attendees will learn how to move from just reporting quality measures to a quality management program using real-time data and process improvement methods.
Enterprise Alerts (in the Banking Context) - Fiserv White Paper mistervandam
White paper on how banks should address the challenge of alerts and notifications. The focus is on how an enterprise alert strategy can be effectively executed, particularly with the emerging prevalence of push notifications.
Our exclusive study reveals 20 key findings that will help health plans set the course for their digital member experience strategies in 2016 and beyond.
As well synthesized by Meg Whitman (CEO at Hewlett-Packard) “we’re now living in an Idea Economy, where the ability to turn an idea into a new product or service has never been easier”. This impact is pervasive on all industries, any company has to achieve enough agility to respond to market opportunities and threats and quickly turn ideas into reality.
For some years now, the “digital”-driven projects have become a priority for all the Insurance Groups. Let me add that here the term “digital” refers to several important aspects starting with a digitalized customer experience, which is completed by digital/technological processes aimed at improving the relationship with the clients and with the mid-term objective of maximizing the single client’s profitability.
Insurers are beginning - and those who are not doing so should start – to give serious thought to how they can build their strategy to incorporate the IoT into the insurance value chain.
The Internet of Things (IoT) is “the interconnection via the Internet of computing devices embedded in everyday objects, enabling them to send and receive data.” The most important factor in the IoT “equation” is the data – which is the main element providing value to the insurance company if harvested and analyzed in an adequate manner. In product development there should be a data collection & analysis approach embedded in the business model itself, otherwise the strategy will lack in bringing the desired added value. Having a “data mindset” in all the stages of the business will ensure that the implemented model will have the capacity to gather and analyze the high quantity of data provided by the interconnected devices and environments.
As Matteo Carbone who is an expert in the field says in his article, ultimately telematics is the integrated use of informatics and telecommunications; it is about registering, storing and analyzing data via telecommunication devices.
“Telematics could be one of the most relevant digital innovations in the insurance industry directly impacting the technical results. Due to the pervasive diffusion of the Internet of Everything, this approach could be extended from motor insurance to other insurance businesses.”
Self Service Customer Care For Next Generation NetworksGreen Packet
Smartphone devices have dramatically changed the way consumers consume data. The need to be connected anywhere and anytime is driving service providers to put focus into customer experience to grow customers, build loyalty and drive profits through new services. As a result, the expectations of service experience from the end-user are heightened and cannot be underestimated.
Service providers are under pressure to deliver customer experience that separates them from the competition, while at the same time trying to delicately balance their revenues and managing costs for near term gain and longer term success. In this paper, we outline the scale of issues faced in mobile device and service care that impacts both service providers and end-users beyond connectivity. With a broad range of services and wide variety of applications, the smartphone requires more complexity to handle a multitude of firmware and software configurations which legacy CRM systems are inadequate to deal with today’s customers.
Remote device support and service care is a key component to tackle the demands of escalating costs in customer care. Service providers are seeking integration onto backend systems without incurring heavy infrastructure changes and ensure the best fit into the existing operations through automated and proactive customer care mechanisms to ensure service excellence and thus prevent service quality degradation.
This document discusses the top 5 challenges facing the healthcare industry in 2015. They are: 1) Reining in costs while improving care. Initiatives like ACOs, telehealth, and bundled payments face implementation challenges. 2) Keeping up with ongoing policy shifts as key provisions of the ACA remain unresolved and face legal challenges. 3) Health plans needing to capitalize on new opportunities in a consumer-centric market by improving customer service and updating legacy IT systems.
Value-Based Care and Healthcare Consumerism: Opportunities for Health IT and ...Cognizant
Health IT and technology solutions are central in the shift to value-based care and to meeting the demands of patient consumerism. Hurdles remain, but all primary players in the healthcare ecosystem, patients, providers and payers, are seeking more and better data, platform interoperability, real-time and actionable analytical insights, and more effective engagement.
The document discusses the challenges facing the current revenue cycle management (RCM) system in healthcare as the industry shifts towards a more consumer-driven model. It outlines how the growth of high-deductible health plans, consumer-directed healthcare spending, and the Affordable Care Act have significantly increased the proportion of provider revenue coming from patient payments. However, RCM systems remain focused on business-to-business transactions with insurers rather than the consumer experience. The HIMSS Revenue Cycle Improvement Task Force was formed to address this issue and create a vision for the next generation of RCM that prioritizes administrative cost containment, interoperability, and positive consumer engagement.
This document summarizes a presentation on quality of care, cost leadership, methodology, and technology. The presentation will cover the importance of quality to healthcare reform, the financial impact of quality, connections between meaningful use of EHRs and CMS quality measures, and how to improve quality using methods and technologies. Attendees will learn how to move from just reporting quality measures to a quality management program using real-time data and process improvement methods.
Enterprise Alerts (in the Banking Context) - Fiserv White Paper mistervandam
White paper on how banks should address the challenge of alerts and notifications. The focus is on how an enterprise alert strategy can be effectively executed, particularly with the emerging prevalence of push notifications.
Our exclusive study reveals 20 key findings that will help health plans set the course for their digital member experience strategies in 2016 and beyond.
As well synthesized by Meg Whitman (CEO at Hewlett-Packard) “we’re now living in an Idea Economy, where the ability to turn an idea into a new product or service has never been easier”. This impact is pervasive on all industries, any company has to achieve enough agility to respond to market opportunities and threats and quickly turn ideas into reality.
For some years now, the “digital”-driven projects have become a priority for all the Insurance Groups. Let me add that here the term “digital” refers to several important aspects starting with a digitalized customer experience, which is completed by digital/technological processes aimed at improving the relationship with the clients and with the mid-term objective of maximizing the single client’s profitability.
Insurers are beginning - and those who are not doing so should start – to give serious thought to how they can build their strategy to incorporate the IoT into the insurance value chain.
The Internet of Things (IoT) is “the interconnection via the Internet of computing devices embedded in everyday objects, enabling them to send and receive data.” The most important factor in the IoT “equation” is the data – which is the main element providing value to the insurance company if harvested and analyzed in an adequate manner. In product development there should be a data collection & analysis approach embedded in the business model itself, otherwise the strategy will lack in bringing the desired added value. Having a “data mindset” in all the stages of the business will ensure that the implemented model will have the capacity to gather and analyze the high quantity of data provided by the interconnected devices and environments.
As Matteo Carbone who is an expert in the field says in his article, ultimately telematics is the integrated use of informatics and telecommunications; it is about registering, storing and analyzing data via telecommunication devices.
“Telematics could be one of the most relevant digital innovations in the insurance industry directly impacting the technical results. Due to the pervasive diffusion of the Internet of Everything, this approach could be extended from motor insurance to other insurance businesses.”
Self Service Customer Care For Next Generation NetworksGreen Packet
Smartphone devices have dramatically changed the way consumers consume data. The need to be connected anywhere and anytime is driving service providers to put focus into customer experience to grow customers, build loyalty and drive profits through new services. As a result, the expectations of service experience from the end-user are heightened and cannot be underestimated.
Service providers are under pressure to deliver customer experience that separates them from the competition, while at the same time trying to delicately balance their revenues and managing costs for near term gain and longer term success. In this paper, we outline the scale of issues faced in mobile device and service care that impacts both service providers and end-users beyond connectivity. With a broad range of services and wide variety of applications, the smartphone requires more complexity to handle a multitude of firmware and software configurations which legacy CRM systems are inadequate to deal with today’s customers.
Remote device support and service care is a key component to tackle the demands of escalating costs in customer care. Service providers are seeking integration onto backend systems without incurring heavy infrastructure changes and ensure the best fit into the existing operations through automated and proactive customer care mechanisms to ensure service excellence and thus prevent service quality degradation.
Digital Process Acupuncture: How Small Changes Can Heal Business, and Spark B...Cognizant
Our latest research reveals that by applying digital remedies to precisely targeted process areas, organizations can relieve operational stress and generate improvements, yielding outsized results that ripple across the process value chain.
Technology Analysis - Social Networking as an Avenue for CRMAshley Leonzio
1. The document discusses using social networking as part of customer relationship management (CRM) strategies. It explores how social networks can engage customers and generate new leads and insights for organizations.
2. Major CRM vendors like Salesforce, Microsoft, and Oracle are developing social networking applications to integrate social features into their CRM platforms.
3. Implementing social CRM brings benefits like multiple communication channels, real-time access to customers, and new sales leads. However, social CRM is still new and faces challenges like security concerns and lack of executive support in some organizations.
Assignment 6 - IS Managment Issue IdentificationAshley Leonzio
This document discusses the challenges of determining when to retire or sunset software applications and products. It notes that while retiring legacy systems seems logical, there are many complicating factors to consider, such as costs, contractual obligations, regulatory compliance, and understanding how customers use the system. The document examines frameworks for evaluating products and the product lifecycle. It also discusses stakeholders impacted by sunsetting decisions and why determining when to retire products is fundamentally difficult, with many tradeoffs to evaluate.
This document discusses healthcare organizations outsourcing their information technology (IT) functions due to various pressures they face. It outlines how the rapid growth of healthcare technologies has made managing internal IT departments more challenging and costly. Many healthcare organizations are outsourcing some or all of their IT departments to reduce costs and allow internal staff to focus on patient care. The document describes different outsourcing models and considerations for healthcare organizations evaluating outsourcing partnerships.
Optimizing the Content Supply Chain: What Manufacturing Can Teach the Broadca...Cognizant
By applying best practices and models used to optimize physical supply chains, broadcasters can more effectively manage their digital content operations.
The document discusses recommendations for a wireless carrier entering the mHealth industry. It provides an overview of trends in healthcare spending and delivery that are driving growth in mHealth. The mHealth market structure and service categories are described, showing remote monitoring as the largest segment. Partnerships with technology companies and healthcare providers are identified as key to success. Revenue models and the potential for incremental revenue are presented. The evolution of mHealth services from wellness to integrated solutions is depicted. Competitors and growth challenges are outlined. Recommendations focus on strategic partnerships, thought leadership, and executing a long-term vision to succeed in mHealth.
1. The healthcare informatics industry utilizes information technologies and management strategies to improve processes and efficiency in healthcare. McKesson Technology Solutions is a major player providing clinical software, pharmacy automation, and other IT services to hospitals.
2. McKesson's revenues have increased each year from $108 billion in 2008 to $112 billion in 2009. They are ranked 14th on the Fortune 500 list. McKesson provides solutions for electronic health records, computerized physician order entry, and decision support systems.
3. Trends in the industry include a focus on digitizing paper records, developing automated decision support systems using electronic data, and automating patients' medical histories. Regulatory acts are also driving increased IT adoption,
This document summarizes a panel discussion on preparing the revenue cycle for near-term changes. The panelists discussed how regulations like ARRA, the Affordable Care Act, ICD-10, and quality measures will impact revenue cycle professionals. Changes to policies, processes, and systems were addressed. The panel also discussed how revenue cycle stability affects organizational finances and the importance of monitoring metrics like medical loss ratios. Each panelist concluded by suggesting three areas for provider CEOs to prioritize in their revenue cycles.
The document discusses the importance of customer centricity in the insurance industry. It notes that digital technologies have disrupted the industry by commoditizing offerings and shifting competition to customer loyalty. To build long-term relationships, insurers need to leverage digital technologies to create customer-centric experiences that educate and empower customers. Some key challenges for insurers include delivering consistent user experiences across channels, managing customer data, and providing omni-channel experiences. Adopting technologies like analytics, social media, and mobile can help insurers address these challenges and create value through improved customer service.
D603-WhitePaper-The Consumerism Ultimatum 15th June 2015Manish Jain
The document discusses the shift in the health insurance marketplace from business-to-business to increasingly business-to-consumer as the Affordable Care Act has increased access to individual health plans. As employers embrace consumer-driven healthcare models, health plans will need to rethink how they serve and engage with individual consumers. The document outlines several areas health plans will need to address, including understanding evolving consumer behaviors and expectations, redesigning products, improving back-office efficiency, enhancing strategic customer engagement, and adopting new methods of care delivery.
Technology Analysis - Social Networking as an Avenue for CRMAshley Leonzio
Social networking offers healthcare organizations real-time access to customers, enterprise collaboration capabilities, brand monitoring, social analytics, connectivity to content feeds and mobile apps, as well as behavioral analysis. However, the maturity and hype around social networking as a CRM tool must be considered along with potential benefits and obstacles to implementation. The document also discusses vendors, early adopters, and steps to implement social networking in healthcare.
Consumer Assistance and Health Insurance Exchanges: Analysis of Options Avail...Cognosante
The enactment of the Patient Protection and Affordable Care Act (ACA) and the subsequent upholding of the majority of the law by the United States Supreme Court will continue to result in significant changes to the way Americans access health insurance. A key feature of the ACA, and one that may have the biggest impact on state budgets and personnel, is the requirement to have a Health Insurance Exchange (HIX) available and functioning by government-defined deadlines. The Consumer Assistance function of the exchange provides the primary means by which applicants and consumers receive information about the HIX and their options, as well as make health plan enrollment choices.
U.S. Retail Banking: Prescriptions for Channel Integration and BeyondCognizant
To achieve the dual goals of satisfying tech-savvy customers and boosting the bottom line, banks must first lay the foundation for integrated channels and fulfillment processes. Here is how they can embark on this two-laned path.
TechTalks | Digital Transformation in Healthcare: Opportunities and Trendsrmcsoft
This document discusses opportunities for digital transformation in healthcare through three examples:
1. A digital health system operating unit called Mercy Virtual that generated $325 million in revenue and $113 million in EBITDA through remote patient monitoring and reduced unnecessary emergency visits.
2. A study of 300 high-cost patients that spent $45 million annually on acute care. A remote monitoring program reduced costs by $15 million and cut 12 full-time employees.
3. A telehealth startup called TeleHealth Solution that aims to improve access to care, reduce costs, and address physician shortages by providing virtual consultations and remote monitoring across specialties.
analytic-strategies-for-the-customer-centric-utility-105343Bas Van Dorst
The document discusses strategies for utilities to become more customer-centric. It outlines that utilities need to break down silos between business units, upgrade outdated IT systems, and create a unified customer view. This will allow utilities to better understand customer behaviors and optimize marketing efforts. It also emphasizes that a customer-centric approach can help utilities find new revenue opportunities through customized programs and services.
Top Healthcare and Revenue Cycle Trends to watch for in 2019Manish Jain
2017 required healthcare organizations to respond to several new challenges – political change, growing role of technology, shift to value-based care and the increasing role of information security. While we anticipate that these issues will continue to influence through 2018, we will also see new challenges. The blurring lines between providers and payers, a refocusing on care (and more so on the patient), and a changing policy environment will occupy the center stage for 2018.
This document discusses how moving to a true cloud-based ERP system can help healthcare providers succeed by improving efficiency. It notes that digital transformation in healthcare is being driven by consumer demand for better experiences. While many providers have adopted some new technologies, successful digital transformation requires integrating across departments. The document argues that a cloud-based ERP can eliminate silos by providing real-time, centralized access to financial, HR, supply chain and other data. Key benefits mentioned include improved decision-making, better talent management, and increased productivity. Examples are provided of healthcare providers that have boosted efficiency and outcomes by implementing a cloud ERP system.
White Paper - Digital strategy and the shift to value based careTerence Maytin
Summary: The U.S. healthcare system is rapidly transitioning from fee-for-service to value- based care as part of massive and ongoing industry-wide transformation. Digital strategy is evolving to meet new challenges, help drive disruptive innovation, and better engage a large, growing audience of connected health consumers.
Digital Process Acupuncture: How Small Changes Can Heal Business, and Spark B...Cognizant
Our latest research reveals that by applying digital remedies to precisely targeted process areas, organizations can relieve operational stress and generate improvements, yielding outsized results that ripple across the process value chain.
Technology Analysis - Social Networking as an Avenue for CRMAshley Leonzio
1. The document discusses using social networking as part of customer relationship management (CRM) strategies. It explores how social networks can engage customers and generate new leads and insights for organizations.
2. Major CRM vendors like Salesforce, Microsoft, and Oracle are developing social networking applications to integrate social features into their CRM platforms.
3. Implementing social CRM brings benefits like multiple communication channels, real-time access to customers, and new sales leads. However, social CRM is still new and faces challenges like security concerns and lack of executive support in some organizations.
Assignment 6 - IS Managment Issue IdentificationAshley Leonzio
This document discusses the challenges of determining when to retire or sunset software applications and products. It notes that while retiring legacy systems seems logical, there are many complicating factors to consider, such as costs, contractual obligations, regulatory compliance, and understanding how customers use the system. The document examines frameworks for evaluating products and the product lifecycle. It also discusses stakeholders impacted by sunsetting decisions and why determining when to retire products is fundamentally difficult, with many tradeoffs to evaluate.
This document discusses healthcare organizations outsourcing their information technology (IT) functions due to various pressures they face. It outlines how the rapid growth of healthcare technologies has made managing internal IT departments more challenging and costly. Many healthcare organizations are outsourcing some or all of their IT departments to reduce costs and allow internal staff to focus on patient care. The document describes different outsourcing models and considerations for healthcare organizations evaluating outsourcing partnerships.
Optimizing the Content Supply Chain: What Manufacturing Can Teach the Broadca...Cognizant
By applying best practices and models used to optimize physical supply chains, broadcasters can more effectively manage their digital content operations.
The document discusses recommendations for a wireless carrier entering the mHealth industry. It provides an overview of trends in healthcare spending and delivery that are driving growth in mHealth. The mHealth market structure and service categories are described, showing remote monitoring as the largest segment. Partnerships with technology companies and healthcare providers are identified as key to success. Revenue models and the potential for incremental revenue are presented. The evolution of mHealth services from wellness to integrated solutions is depicted. Competitors and growth challenges are outlined. Recommendations focus on strategic partnerships, thought leadership, and executing a long-term vision to succeed in mHealth.
1. The healthcare informatics industry utilizes information technologies and management strategies to improve processes and efficiency in healthcare. McKesson Technology Solutions is a major player providing clinical software, pharmacy automation, and other IT services to hospitals.
2. McKesson's revenues have increased each year from $108 billion in 2008 to $112 billion in 2009. They are ranked 14th on the Fortune 500 list. McKesson provides solutions for electronic health records, computerized physician order entry, and decision support systems.
3. Trends in the industry include a focus on digitizing paper records, developing automated decision support systems using electronic data, and automating patients' medical histories. Regulatory acts are also driving increased IT adoption,
This document summarizes a panel discussion on preparing the revenue cycle for near-term changes. The panelists discussed how regulations like ARRA, the Affordable Care Act, ICD-10, and quality measures will impact revenue cycle professionals. Changes to policies, processes, and systems were addressed. The panel also discussed how revenue cycle stability affects organizational finances and the importance of monitoring metrics like medical loss ratios. Each panelist concluded by suggesting three areas for provider CEOs to prioritize in their revenue cycles.
The document discusses the importance of customer centricity in the insurance industry. It notes that digital technologies have disrupted the industry by commoditizing offerings and shifting competition to customer loyalty. To build long-term relationships, insurers need to leverage digital technologies to create customer-centric experiences that educate and empower customers. Some key challenges for insurers include delivering consistent user experiences across channels, managing customer data, and providing omni-channel experiences. Adopting technologies like analytics, social media, and mobile can help insurers address these challenges and create value through improved customer service.
D603-WhitePaper-The Consumerism Ultimatum 15th June 2015Manish Jain
The document discusses the shift in the health insurance marketplace from business-to-business to increasingly business-to-consumer as the Affordable Care Act has increased access to individual health plans. As employers embrace consumer-driven healthcare models, health plans will need to rethink how they serve and engage with individual consumers. The document outlines several areas health plans will need to address, including understanding evolving consumer behaviors and expectations, redesigning products, improving back-office efficiency, enhancing strategic customer engagement, and adopting new methods of care delivery.
Technology Analysis - Social Networking as an Avenue for CRMAshley Leonzio
Social networking offers healthcare organizations real-time access to customers, enterprise collaboration capabilities, brand monitoring, social analytics, connectivity to content feeds and mobile apps, as well as behavioral analysis. However, the maturity and hype around social networking as a CRM tool must be considered along with potential benefits and obstacles to implementation. The document also discusses vendors, early adopters, and steps to implement social networking in healthcare.
Consumer Assistance and Health Insurance Exchanges: Analysis of Options Avail...Cognosante
The enactment of the Patient Protection and Affordable Care Act (ACA) and the subsequent upholding of the majority of the law by the United States Supreme Court will continue to result in significant changes to the way Americans access health insurance. A key feature of the ACA, and one that may have the biggest impact on state budgets and personnel, is the requirement to have a Health Insurance Exchange (HIX) available and functioning by government-defined deadlines. The Consumer Assistance function of the exchange provides the primary means by which applicants and consumers receive information about the HIX and their options, as well as make health plan enrollment choices.
U.S. Retail Banking: Prescriptions for Channel Integration and BeyondCognizant
To achieve the dual goals of satisfying tech-savvy customers and boosting the bottom line, banks must first lay the foundation for integrated channels and fulfillment processes. Here is how they can embark on this two-laned path.
TechTalks | Digital Transformation in Healthcare: Opportunities and Trendsrmcsoft
This document discusses opportunities for digital transformation in healthcare through three examples:
1. A digital health system operating unit called Mercy Virtual that generated $325 million in revenue and $113 million in EBITDA through remote patient monitoring and reduced unnecessary emergency visits.
2. A study of 300 high-cost patients that spent $45 million annually on acute care. A remote monitoring program reduced costs by $15 million and cut 12 full-time employees.
3. A telehealth startup called TeleHealth Solution that aims to improve access to care, reduce costs, and address physician shortages by providing virtual consultations and remote monitoring across specialties.
analytic-strategies-for-the-customer-centric-utility-105343Bas Van Dorst
The document discusses strategies for utilities to become more customer-centric. It outlines that utilities need to break down silos between business units, upgrade outdated IT systems, and create a unified customer view. This will allow utilities to better understand customer behaviors and optimize marketing efforts. It also emphasizes that a customer-centric approach can help utilities find new revenue opportunities through customized programs and services.
Top Healthcare and Revenue Cycle Trends to watch for in 2019Manish Jain
2017 required healthcare organizations to respond to several new challenges – political change, growing role of technology, shift to value-based care and the increasing role of information security. While we anticipate that these issues will continue to influence through 2018, we will also see new challenges. The blurring lines between providers and payers, a refocusing on care (and more so on the patient), and a changing policy environment will occupy the center stage for 2018.
This document discusses how moving to a true cloud-based ERP system can help healthcare providers succeed by improving efficiency. It notes that digital transformation in healthcare is being driven by consumer demand for better experiences. While many providers have adopted some new technologies, successful digital transformation requires integrating across departments. The document argues that a cloud-based ERP can eliminate silos by providing real-time, centralized access to financial, HR, supply chain and other data. Key benefits mentioned include improved decision-making, better talent management, and increased productivity. Examples are provided of healthcare providers that have boosted efficiency and outcomes by implementing a cloud ERP system.
White Paper - Digital strategy and the shift to value based careTerence Maytin
Summary: The U.S. healthcare system is rapidly transitioning from fee-for-service to value- based care as part of massive and ongoing industry-wide transformation. Digital strategy is evolving to meet new challenges, help drive disruptive innovation, and better engage a large, growing audience of connected health consumers.
Healthcare by Any Other Name - Centricity Business WhitepaperGE Healthcare - IT
This document discusses new models of healthcare delivery such as accountable care organizations and integrated health organizations that aim to improve outcomes and reduce costs through greater coordination and integration of care. It summarizes that these models seek to address long-standing issues with the traditional fragmented healthcare system such as its focus on episodic treatment rather than prevention. Critical to enabling these new models is developing an information technology infrastructure that includes electronic medical records, revenue cycle management systems, clinical decision support, and health information exchange capabilities to facilitate data sharing and population health management.
Healthcare Payer Digital Transformation | Health Plan Services | Healthcare B...RNayak3
Transform your healthcare payer operations with our digital transformation services. As the #1 outsourcing and consulting company, we're your premier provider for BPO/BPM solutions in the healthcare payer industry.
The document discusses how the Patient Success Platform from Salesforce can help healthcare organizations address the challenges of patient-centric care. It provides 3 key capabilities:
1) Acquisition and retention - It treats patients like retail consumers by using tools like physician referral management and customer engagement to attract and retain patients.
2) Collaboration - It promotes modern collaboration among the care team by providing a shared view of patient data and centralized communications.
3) Engagement - It engages patients anytime, anywhere through mobile apps, educational resources, and tools to track goals and care plans.
This helps deliver coordinated, personalized care that improves outcomes and reduces costs.
This document discusses the benefits of automating clinical documentation through mobile solutions. It notes that current clinical documentation processes are inefficient and expensive. An automated, mobile system could improve patient safety, clinician and patient satisfaction, and clinical decision making by providing real-time access to patient data. The system should integrate tools that are directly linked to documentation to streamline clinician workflows. Mobility is important to support the fluid nature of healthcare delivery by allowing clinicians to perform tasks anywhere without worrying about connections. An integrated mobile solution called CareMore+ is presented as a framework that can provide access to all patient data through a single interface on various devices.
The document discusses questions regarding a healthcare system's vendor selection process for an IT project. It recommends the types of information an organization should provide to vendors in a Request for Information (RFI) and gather from vendors in the early planning stages. This includes vendor background, technical requirements, functionality, implementation processes, and training. An RFP with more specific details is issued to a select few vendors.
This document discusses how healthcare organizations can use customer relationship management (CRM) solutions to guide patients and transform the patient experience in the new "Age of the Patient." It outlines how:
1) Advances in technology have increased patient expectations for convenience and personalized care, while new payment models aim to reward value over volume.
2) CRM solutions can help providers create connected patient journeys by giving caregivers a complete view of each patient across all touchpoints.
3) Investing in a flexible CRM platform allows providers to address key priorities like analytics, patient engagement, and experience while future-proofing their systems for changing needs.
The document discusses technology challenges and opportunities for California's Whole Person Care pilots. It finds that common data sharing needs include care coordination platforms, data quality monitoring, analytics and reporting tools, and identity management. Challenges include building consensus on technology approaches, aggregating diverse data, ensuring technology complies with privacy policies, and overcoming partner skepticism. The document presents case studies of Contra Costa and Marin counties' approaches. It concludes that pilots have made progress establishing infrastructure for integrated care but continued work is needed, and technology can help but not solve organizational challenges alone.
Chapter 4 Information Systems to Support Population Health Managem.docxketurahhazelhurst
Chapter 4 Information Systems to Support Population Health Management Learning Objectives To be able to understand the data and information needs of health systems in managing population health effectively under value-based payment models. To be able to discuss key health IT tools and strategies for population health management including EHRs, registries, risk stratification, patient engagement, and outreach, care coordination and management, analytics, health information exchange, and telemedicine and telehealth. To be able to discuss the application and use of data analytics to monitor, predict, and improve performance. The enactment of the Affordable Care Act (ACA) brought about sweeping legislation intended to reduce the numbers of uninsured and make health care accessible to all Americans. It also ushered in an era in which changing reimbursement and care delivery models are driving providers from the current fragmented system focused on volume-based services to an outcomes orientation. As a result, the health care system now taking shape is one in which value-based payment models financially reward patient-centered, coordinated, accountable care. Against this backdrop, providers' increasing use of evidence-based medicine and growing capabilities in managing volumes of clinical evidence through sophisticated health IT systems will mean that treatments can be tailored for the individual and interventions can be made earlier to keep patients well. Furthermore, patient engagement is fast becoming a critical component in the care process, particularly in the area of population health management (PHM). Health care providers' interest in improving population health appears to be increasing because of the sudden ubiquity of the phrase, because many are participating in accountable care organizations (ACOs), and because even hospitals not participating in an ACO increasingly have incentives to reduce their number of potentially unavoidable admissions, readmissions, and emergency department visits (Casalino, Erb, Joshi, & Shortell, 2015). In this chapter we'll not only seek a common understanding of PHM but also explore how the advent of shared accountability financial arrangements between providers and purchasers of care has created significant focus on PHM. We'll also review the core processes associated with accountable care and examine the strategic IT investments and data management capabilities required to support population health management and enable a successful transition from volume-based to value-based care. PHM: Key to Success Although the ACO model is still new and evolving, approximately 750 ACOs are in operation today, covering some 23.5 million lives under Medicare, Medicaid, and private insurers. Although not all ACOs have demonstrated success in delivering better health outcomes at a lower cost, many have achieved promising results (Houston & McGinnis, 2016). As such, significant ACO growth is expected. In fact, it is predicte ...
Health systems recognize the potential of digital health but e-health programs have had modest returns. Ambitious initiatives focus on providing clinicians information but struggle with legacy systems that impede data integration. The solution is a digital services platform that holds healthcare data and optimizes access through APIs and services for identity, access and consent management. This platform could serve as an innovation ecosystem for third-party digital health services and advanced by health systems. It could revolutionize health services and help bend the cost curve through contextualized information, ushering in an era of "Healthcare 3.0."
Just I need 2 pages and you can make a summary of the answer that i .docxssuser47f0be
Just I need 2 pages and you can make a summary of the answer that i but it
What role has technology played in the evolution of marketing in healthcare? To what extent has the Internet changed the way markets are organized?
These approaches allowed the provider not only to micromanage the marketing effort but also to customize the approach for specific target audiences. The ability to cross-sell, up-sell, and induce repeat sales offered a significant advantage over standard advertising approaches. These approaches also ensured ongoing communication with customers and prospective customers and kept customers involved with the organization.
The most recent stage in the evolution of marketing on the part of provider organizations is Internet marketing. This development in itself reflects a number of stages. While initially serving an information-and-referral function, provider-sponsored web sites have evolved beyond an inventory of services to offer a range of interactive functions that encourage two-way communication between the provider and its customers. Not only does the Internet serve as a mechanism for attracting attention to the provider, but it also offers a means of keeping customers engaged once they become a part of the system.
The rise in healthcare media and the interactive technology of the Internet com- bined to create an informed consumer who was more empowered with infor- mation than at any other time in human history.
Despite their presumed scientific orientation and interest in advancing their practices, many physicians are reluctant to even consider new technology. Physicians tend to be risk-averse in this regard and resistant to anything that requires a change in practice operations. Because they already feel sensory overload, the thought of a major new initiative is overwhelming for most of them. Furthermore, a surprising number of physicians, especially older ones, suffer from computer phobia. They did not grow up with computers; even if they concede the potential, they are aware of horror stories from other practices that had negative experiences with IT.
Physicians also typically take a hands-on approach to their patients—that is, they want to have their medical records in hand when addressing patient needs. The thought of interjecting a computer between doctor and patient is alien to many of them. There are also concerns over the confidentiality of electronic patient records; these concerns have only been heightened by recent enactment of HIPAA (Health Insurance Portability and Accountability Act) regulations. Physicians are also put off by the cost of IT, especially when they virtually never budget any funds for such expenditures. Even though most technology purchases could be financed on reasonable terms, the sticker shock experienced by physicians deters many from thoughtful pursuit of possible solutions.
Physicians also serve as customers for a variety of organizations providing support services, including billin ...
Digital Frontdoor in Healthcare Consulting | MindtreeAnikeyRoy
Mindtree offers healthcare consulting & IT solutions to their clients transform healthcare digitally through a strategic approach such as Digital Frontdoor. Click here to know more about digital transformation in healthcare.
Healthcare - Customer-Centric Healthcare Best Practices for CIO and CISOsNicholas Christiano Jr.
The document discusses the challenges healthcare CIOs and CISOs face in providing secure yet accessible patient information in light of new regulations. It notes that while healthcare organizations have traditionally focused on keeping data private, new rules will require all patient data to be online by 2016. This presents a dilemma for technology leaders who must ensure stringent security while supporting more open access. The document provides recommendations for best practices to address this challenge, including looking to other industries like banking that balance security and accessibility well. It stresses the importance of selecting the right technologies and solutions to protect against breaches while meeting patient and regulatory needs.
Placing Customer Centricity at the Heart of Healthcare1to1 Media
A look at how healthcare providers, pharmaceuticals, and health insurers are adapting to the changing customer landscape and evolving their patient experiences. www.1to1media.com
From Complexity and Frustration to Simplicity and Effectiveness it is the most viable foundation for discovering new opportunities that build momentum and inspire growth.
This document discusses how robotic process automation (RPA) can help address challenges in the healthcare sector. It describes how RPA can streamline processes like insurance approval, patient registration, and claims management by gathering data from multiple disparate systems. Implementing RPA can free up healthcare providers and payers to spend more time on high-value work while improving accuracy and reducing costs. The document also outlines some of the manual, repetitive tasks performed by providers and payers that are good candidates for initial RPA automation pilots.
Pivotal Mobile Customer Relationship Management (CRM) applications provide a range of solutions that ensure a sale is never delayed because of limited access to critical data.
The Pivotal CRM team at CDC Software is a leading provider of customer relationship management (CRM) software applications. Pivotal CRM is the only CRM solution offering rich functionality, a full application suite, and best-in-class customization capabilities, all with a low total cost of ownership
The Pivotal Service suite has been designed to drive improvements in customer service while reducing operating and maintenance costs throughout the customer lifecycle — while improving the quality of customer interactions.
Pivotal CRM for Home Building and Real Estate is a clear choice for single- and multi-family home builders and other real estate industry firms looking to increase operational efficiency, gain competitive advantage, and meet the challenges of a market slowdown.
Wird ein Social CRM Tool mit dem Anspruch implementiert, die ohnehin nur mäßig funktionierende CRM Installation zu verbessern, führt dies so gut wie sicher zu einer Enttäuschung. Die besten Projektergebnisse erzielt ein Social CRM als natürliche Erweiterung der bisherigen CRM-Tools und-Strategien
CDC MarketFirst Analytics provides marketers with a powerful analytics engine and integrated tools to analyze marketing campaign performance and monitor results in real-time. It features customizable dashboards, pre-built reports, alerts and the ability to drill down into metrics to optimize campaigns and resources. The solution aims to help users make faster, data-driven decisions to improve results and accountability with minimal IT impact or costs.
Implementing lead management best practices through marketing automation reduces the cost of marketing, fills the sales pipeline faster with better quality leads, and grows revenue
Pivotal SyndMail is an email marketing tool that integrates with Pivotal CRM to allow users to segment contacts from their CRM database and send personalized email campaigns. It automates list management, email delivery, and reporting. Marketers can use it to schedule recurring email campaigns and track metrics like open and click-through rates. Recipients can also manage their email preferences through a self-service module.
Pivotal CRM for Institutional Asset Management provides a CRM solution tailored for institutional asset managers to improve client relationships, increase efficiency and productivity, and gain strategic insights. It offers features for collaboration, automated workflows, a unified client view, and analytics to help asset managers deliver superior service, retain clients, and grow assets under management. The CRM can be customized and also draws on industry best practices to fit the unique needs of asset management firms.
Explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience and creating internal efficiencies to establish a clear competitive edge.
Explains the practical CRM tools that can help to introduce repeatable, proven process to your sales team. So you can help them figure out what works best.
Explains the real, practical advantages healthcare payer organizations can experience by using CRM technology to streamline and minimize paper-based processes.
This document summarizes key considerations for choosing a Customer Relationship Management (CRM) system. It discusses that CRM is about more than just software - it changes how a company relates to and understands its customers. It then provides 5 tips: 1) be careful of overly complex or limited CRM options, 2) see CRM as a journey not destination, 3) view it as an investment in business results not just software, 4) know your own business needs best, and 5) choose a CRM that can adapt as the business changes. The document emphasizes the importance of a CRM with breadth of functionality rather than just depth of features.
How financial services companies are using customer relationship management to converge people, processes, and products more effectively to earn the position of valued partner, and embark on true relationship banking — with the end result of growing business momentum
The executive Guide to CRM architechturePivotal CRM
Explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur—enabling them to attain and maintain a competitive advantage.
Implementing lead management best practices through marketing automation reduces the cost of marketing, fills the sales pipeline faster with better quality leads, and grows revenue
The crm journey from productivity to profitPivotal CRM
How companies across a vast selection of industries are using customer relationship management to converge people, processes, and products more efficiently.
Addressing the contact center opportunity, discuss five important contact center trends, and explain how companies can embrace these trends to create a smart strategy that can improve the top and bottom line.
Pivotal CRM for Financial Services offers comprehensive, integrated, industry-specific capabilities that increase insight into operational performance, streamline processes across the firm, and improve responsiveness to client demands
This talk will cover ScyllaDB Architecture from the cluster-level view and zoom in on data distribution and internal node architecture. In the process, we will learn the secret sauce used to get ScyllaDB's high availability and superior performance. We will also touch on the upcoming changes to ScyllaDB architecture, moving to strongly consistent metadata and tablets.
Northern Engraving | Nameplate Manufacturing Process - 2024Northern Engraving
Manufacturing custom quality metal nameplates and badges involves several standard operations. Processes include sheet prep, lithography, screening, coating, punch press and inspection. All decoration is completed in the flat sheet with adhesive and tooling operations following. The possibilities for creating unique durable nameplates are endless. How will you create your brand identity? We can help!
Freshworks Rethinks NoSQL for Rapid Scaling & Cost-EfficiencyScyllaDB
Freshworks creates AI-boosted business software that helps employees work more efficiently and effectively. Managing data across multiple RDBMS and NoSQL databases was already a challenge at their current scale. To prepare for 10X growth, they knew it was time to rethink their database strategy. Learn how they architected a solution that would simplify scaling while keeping costs under control.
Northern Engraving | Modern Metal Trim, Nameplates and Appliance PanelsNorthern Engraving
What began over 115 years ago as a supplier of precision gauges to the automotive industry has evolved into being an industry leader in the manufacture of product branding, automotive cockpit trim and decorative appliance trim. Value-added services include in-house Design, Engineering, Program Management, Test Lab and Tool Shops.
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...Fwdays
Direct losses from downtime in 1 minute = $5-$10 thousand dollars. Reputation is priceless.
As part of the talk, we will consider the architectural strategies necessary for the development of highly loaded fintech solutions. We will focus on using queues and streaming to efficiently work and manage large amounts of data in real-time and to minimize latency.
We will focus special attention on the architectural patterns used in the design of the fintech system, microservices and event-driven architecture, which ensure scalability, fault tolerance, and consistency of the entire system.
Monitoring and Managing Anomaly Detection on OpenShift.pdfTosin Akinosho
Monitoring and Managing Anomaly Detection on OpenShift
Overview
Dive into the world of anomaly detection on edge devices with our comprehensive hands-on tutorial. This SlideShare presentation will guide you through the entire process, from data collection and model training to edge deployment and real-time monitoring. Perfect for those looking to implement robust anomaly detection systems on resource-constrained IoT/edge devices.
Key Topics Covered
1. Introduction to Anomaly Detection
- Understand the fundamentals of anomaly detection and its importance in identifying unusual behavior or failures in systems.
2. Understanding Edge (IoT)
- Learn about edge computing and IoT, and how they enable real-time data processing and decision-making at the source.
3. What is ArgoCD?
- Discover ArgoCD, a declarative, GitOps continuous delivery tool for Kubernetes, and its role in deploying applications on edge devices.
4. Deployment Using ArgoCD for Edge Devices
- Step-by-step guide on deploying anomaly detection models on edge devices using ArgoCD.
5. Introduction to Apache Kafka and S3
- Explore Apache Kafka for real-time data streaming and Amazon S3 for scalable storage solutions.
6. Viewing Kafka Messages in the Data Lake
- Learn how to view and analyze Kafka messages stored in a data lake for better insights.
7. What is Prometheus?
- Get to know Prometheus, an open-source monitoring and alerting toolkit, and its application in monitoring edge devices.
8. Monitoring Application Metrics with Prometheus
- Detailed instructions on setting up Prometheus to monitor the performance and health of your anomaly detection system.
9. What is Camel K?
- Introduction to Camel K, a lightweight integration framework built on Apache Camel, designed for Kubernetes.
10. Configuring Camel K Integrations for Data Pipelines
- Learn how to configure Camel K for seamless data pipeline integrations in your anomaly detection workflow.
11. What is a Jupyter Notebook?
- Overview of Jupyter Notebooks, an open-source web application for creating and sharing documents with live code, equations, visualizations, and narrative text.
12. Jupyter Notebooks with Code Examples
- Hands-on examples and code snippets in Jupyter Notebooks to help you implement and test anomaly detection models.
"Scaling RAG Applications to serve millions of users", Kevin GoedeckeFwdays
How we managed to grow and scale a RAG application from zero to thousands of users in 7 months. Lessons from technical challenges around managing high load for LLMs, RAGs and Vector databases.
5th LF Energy Power Grid Model Meet-up SlidesDanBrown980551
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfChart Kalyan
A Mix Chart displays historical data of numbers in a graphical or tabular form. The Kalyan Rajdhani Mix Chart specifically shows the results of a sequence of numbers over different periods.
Must Know Postgres Extension for DBA and Developer during MigrationMydbops
Mydbops Opensource Database Meetup 16
Topic: Must-Know PostgreSQL Extensions for Developers and DBAs During Migration
Speaker: Deepak Mahto, Founder of DataCloudGaze Consulting
Date & Time: 8th June | 10 AM - 1 PM IST
Venue: Bangalore International Centre, Bangalore
Abstract: Discover how PostgreSQL extensions can be your secret weapon! This talk explores how key extensions enhance database capabilities and streamline the migration process for users moving from other relational databases like Oracle.
Key Takeaways:
* Learn about crucial extensions like oracle_fdw, pgtt, and pg_audit that ease migration complexities.
* Gain valuable strategies for implementing these extensions in PostgreSQL to achieve license freedom.
* Discover how these key extensions can empower both developers and DBAs during the migration process.
* Don't miss this chance to gain practical knowledge from an industry expert and stay updated on the latest open-source database trends.
Mydbops Managed Services specializes in taking the pain out of database management while optimizing performance. Since 2015, we have been providing top-notch support and assistance for the top three open-source databases: MySQL, MongoDB, and PostgreSQL.
Our team offers a wide range of services, including assistance, support, consulting, 24/7 operations, and expertise in all relevant technologies. We help organizations improve their database's performance, scalability, efficiency, and availability.
Contact us: info@mydbops.com
Visit: https://www.mydbops.com/
Follow us on LinkedIn: https://in.linkedin.com/company/mydbops
For more details and updates, please follow up the below links.
Meetup Page : https://www.meetup.com/mydbops-databa...
Twitter: https://twitter.com/mydbopsofficial
Blogs: https://www.mydbops.com/blog/
Facebook(Meta): https://www.facebook.com/mydbops/
Your One-Stop Shop for Python Success: Top 10 US Python Development Providersakankshawande
Simplify your search for a reliable Python development partner! This list presents the top 10 trusted US providers offering comprehensive Python development services, ensuring your project's success from conception to completion.
In the realm of cybersecurity, offensive security practices act as a critical shield. By simulating real-world attacks in a controlled environment, these techniques expose vulnerabilities before malicious actors can exploit them. This proactive approach allows manufacturers to identify and fix weaknesses, significantly enhancing system security.
This presentation delves into the development of a system designed to mimic Galileo's Open Service signal using software-defined radio (SDR) technology. We'll begin with a foundational overview of both Global Navigation Satellite Systems (GNSS) and the intricacies of digital signal processing.
The presentation culminates in a live demonstration. We'll showcase the manipulation of Galileo's Open Service pilot signal, simulating an attack on various software and hardware systems. This practical demonstration serves to highlight the potential consequences of unaddressed vulnerabilities, emphasizing the importance of offensive security practices in safeguarding critical infrastructure.
zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...Alex Pruden
Folding is a recent technique for building efficient recursive SNARKs. Several elegant folding protocols have been proposed, such as Nova, Supernova, Hypernova, Protostar, and others. However, all of them rely on an additively homomorphic commitment scheme based on discrete log, and are therefore not post-quantum secure. In this work we present LatticeFold, the first lattice-based folding protocol based on the Module SIS problem. This folding protocol naturally leads to an efficient recursive lattice-based SNARK and an efficient PCD scheme. LatticeFold supports folding low-degree relations, such as R1CS, as well as high-degree relations, such as CCS. The key challenge is to construct a secure folding protocol that works with the Ajtai commitment scheme. The difficulty, is ensuring that extracted witnesses are low norm through many rounds of folding. We present a novel technique using the sumcheck protocol to ensure that extracted witnesses are always low norm no matter how many rounds of folding are used. Our evaluation of the final proof system suggests that it is as performant as Hypernova, while providing post-quantum security.
Paper Link: https://eprint.iacr.org/2024/257
LF Energy Webinar: Carbon Data Specifications: Mechanisms to Improve Data Acc...DanBrown980551
This LF Energy webinar took place June 20, 2024. It featured:
-Alex Thornton, LF Energy
-Hallie Cramer, Google
-Daniel Roesler, UtilityAPI
-Henry Richardson, WattTime
In response to the urgency and scale required to effectively address climate change, open source solutions offer significant potential for driving innovation and progress. Currently, there is a growing demand for standardization and interoperability in energy data and modeling. Open source standards and specifications within the energy sector can also alleviate challenges associated with data fragmentation, transparency, and accessibility. At the same time, it is crucial to consider privacy and security concerns throughout the development of open source platforms.
This webinar will delve into the motivations behind establishing LF Energy’s Carbon Data Specification Consortium. It will provide an overview of the draft specifications and the ongoing progress made by the respective working groups.
Three primary specifications will be discussed:
-Discovery and client registration, emphasizing transparent processes and secure and private access
-Customer data, centering around customer tariffs, bills, energy usage, and full consumption disclosure
-Power systems data, focusing on grid data, inclusive of transmission and distribution networks, generation, intergrid power flows, and market settlement data
How information systems are built or acquired puts information, which is what they should be about, in a secondary place. Our language adapted accordingly, and we no longer talk about information systems but applications. Applications evolved in a way to break data into diverse fragments, tightly coupled with applications and expensive to integrate. The result is technical debt, which is re-paid by taking even bigger "loans", resulting in an ever-increasing technical debt. Software engineering and procurement practices work in sync with market forces to maintain this trend. This talk demonstrates how natural this situation is. The question is: can something be done to reverse the trend?
"Frontline Battles with DDoS: Best practices and Lessons Learned", Igor IvaniukFwdays
At this talk we will discuss DDoS protection tools and best practices, discuss network architectures and what AWS has to offer. Also, we will look into one of the largest DDoS attacks on Ukrainian infrastructure that happened in February 2022. We'll see, what techniques helped to keep the web resources available for Ukrainians and how AWS improved DDoS protection for all customers based on Ukraine experience
"Frontline Battles with DDoS: Best practices and Lessons Learned", Igor Ivaniuk
4 collaborating with players
1. Collaboration Starts With Payers
Payers play a pivotal role in the adoption of EHRs
A r t i C l e
Everyone agrees: Interoperability will improve the management of patient information across the
healthcare ecosystem. Yet only a fraction of healthcare organizations currently use electronic
health records (EHRs). As the shift takes place, payers find themselves at a crossroads where
they must ask themselves: What steps can we take today to foster greater collaboration in our own
organizations, while accelerating the move to an interoperable healthcare infrastructure?
Patients can and do choose to get care from whomever they want. Choice allows patients to select
caregivers or other providers based on their proximity, bedside manner, quality and capability,
specialization, or any other factor that matters to them. But without some means of interoperability,
choice leads to fragmentation of the healthcare experience. Fragmentation results in errors,
duplication, lack of coordination, and many other problems. That’s bad for everybody—for patients,
for physicians, and for payers.
In a world that’s moving toward interoperability—where health information can be exchanged and
a consumer’s medical information made portable and available to his or her clinicians—it makes
sense that someone lead in the establishment of a new healthcare infrastructure. Lest one forget,
the transformation isn’t about standards or technology or systems: it’s about patients. It’s about
giving them the ability to have an active role in managing their own health and wellness.
With this in mind, healthcare payers are uniquely positioned to play a critical role in the adoption
of EHRs. They are the only participants who manage all aspects of care delivery—from funding to
benefit payment, to patient and member information management. It’s time for payers to rethink
their processes and, in many ways, to redefine their roles.
Payers can immediately leverage existing silos of data to create new consumer-centered
strategies—strategies that put consumers at the center of their own healthcare experience.
Comprehensive systems and tools are available today to help payers consolidate data, share
common information across applications and departments, and speed transactions that cut across
functional areas, effectively streamlining business processes. Fundamentally, however, these tools
do so much more than eliminate paper-intensive processes: they effectively provide a foundation for
collaboration inside and outside of payer organizations, while offering payers an opportunity to lead
the nation through the information age.
Paving the Way to a Collaborative Future
Payers must constantly answer the question, “How do I respond to the needs of today while
preparing for the future?” The answer is not beyond reach. All the pieces of the puzzle are already
face up on the table, just waiting for someone to assemble them.
Unquestionably, payers are performing a juggling act. They must reduce costs while at the same
time working to improve the safety, affordability, and quality of healthcare. At the same time that
the regulatory environment is becoming more restrictive with HIPAA and more stringent privacy
regulations, consumers are increasingly demanding greater access to their personal information.
This is just one example of the immediate, competing priorities payers must consider as they strive
for operational efficiency while taking care not to alienate the people who ultimately pay the bills.
Last year the National Coordinator for Health Information Technology, David J. Brailer, issued a
request for information (RFI) that asked for input in developing a new standard for care. The goal of
the RFI is to provide a strategic framework for developing an interoperable infrastructure to enable
electronic health records. Although specifics of the architecture and standards have yet to be
defined, concerns about privacy have the government pushing for a decentralized architecture that
doesn’t require a centralized repository for health data. This puts the onus on the public sector to
adopt standards for interoperability, and the implication is that payers will take the lead.
Logically, a standardized EHR starts with healthcare payer organizations. They have the most
comprehensive financial and claims data on their members or patients. But until they use standard
formats for collecting, accessing, and sharing patient information, interoperability in healthcare will
Pivotal CRM | Article
2. be impossible to attain. Although some payers have already payers to provide more options, such as HSA and HRA
begun to shift their focus from streamlining transactions to accounts for greater flexibility and discretion over how
managing information, every payer now has a window of members use their healthcare benefits. By taking advantage
opportunity to standardize data and mitigate the potential for of CRM, payers can leverage technology investments to make
intrusive federal involvement on a mandated basis. EHRs readily available, while enhancing the products and
services they offer their members.
CrM is Becoming increasingly Critical
Payers can impact the quality and efficiency of healthcare
“Strategic Planning Assumption: Through 2007, 75 percent
through the adoption of interconnected electronic
of healthcare payers will implement CRM strategies
communications to securely share coverage, plan options,
that affect applications, technologies, and processes to
costs, and eligibility. By allowing payers to communicate
optimize customer access (speed and convenience), lower
directly with consumers, CRM offers a great deal of promise
customer service costs, or improve revenue and profits (0.8
in engaging consumers and enhancing collaboration between
probability).”
payers and members. Consumers stay informed. Members
—Gartner, “Predicts 2005: Healthcare Payers Face Changing can make choices for themselves. Payers benefit from
Vendor Market,” J. Young, C.E. Burghard, J. Galimi, November 18, administrative efficiencies.
2004.
CRM can help payers respond to consumers and members in
Silos of information—where one system supports back-office a meaningful manner: When someone calls, they will receive a
administrative functions such as billing, while another supports level of service not often found in healthcare today. In addition
lead generation, a third supports enrollment, a fourth supports to personalized service, it can help payers track and manage
renewals, and so on—means data is highly underutilized. the products and services consumers demand, ensuring
Payers need a framework to bring these silos together and payers can continue to respond more rapidly and effectively
provide a common way of storing and accessing data, with desired options, even at the point of sale.
enabling them to deliver a consistent consumer experience
across every channel. As they move to consumer-focused Fully integrated with CRM systems, an easy-to-use online
business strategies, customer relationship management self-service portal can allow members to access their
(CRM) technology has become increasingly critical to their personal EHR, look up coverage and eligibility information,
success. select benefits, enroll in new packages, or make changes
to their profiles. By providing member access to self-service
Successful CRM is predicated on the assumption that applications through a web browser, payers will significantly
consumer information can be easily accessed throughout a accelerate the enrollment, screening, and renewal processes.
payer organization. The ability to use the same information in
different ways across the organization—by sales, marketing, Building an Adaptive Payer Organization
and underwriting, for example—creates deeper insights into The pressure is on for payers to move to information-based,
the relationships payers have with their individual members collaborative business strategies. To forge new paths, payers
and improves the overall effectiveness of the entire “front- need to think strategically about how technology impacts their
office” operation from lead management to enrollment to workflows, with information-sharing being the most critical
renewal. CRM also provides a tremendous opportunity to component.
develop a standardized format for capturing data such as
health status and other baseline information (e.g., eligibility, In healthcare today, payers have to do more than manage
membership data, and claims information) that directly their business; they need to manage change. They must be
feeds into an individual’s EHR. This information provides able to adapt processes and business models with increasing
the core details necessary for patients and providers to regularity. Creating the right foundation enables them to
understand health status, and for healthcare providers to offer leverage technologies that can be quickly and effectively
recommendations for treatment. introduced into such an architecture.
CRM can help payers build, understand, evaluate, and act Flexible CRM technology facilitates the integration of
on deep relationships with members and prospects. It also applications, including back-end systems. It also allows
enables them to collaborate with brokers online, in real time. payers to bring their own applications together with those of
CRM not only helps payers increase productivity, dramatically other enterprises and enables them to be more responsive
reduce costs, and drive efficiency, but provides brokers with to consumer demands. The goal is that with any change in
the tools they need to simplify the sales process, streamline their environment, including the introduction of standards for
quoting, and automate renewal processing. Collaborative nationwide interoperability, payers will be able to adapt rapidly
business processes and applications enable all participants to and effectively—both today and in the long term.
contribute to your organization’s success. Connecting people,
transactions, and data to online business processes takes the Collaboration Best Practices
quality of healthcare delivery to a higher level. Collaboration is a business imperative. Payer organizations
need to position themselves for the future. What can they do
Power is Shifting… to the Consumer now to prepare? Here are the basics:
There is a seismic shift in power to consumers, who are
• Start at home: Concentrate on business process. Take a
demanding more responsive products and services from
good hard look at processes, understand them, and be
payers. Success in reaching a larger member base requires
prepared to redesign them and automate them. Start by
Pivotal CRM | Article